I was looking for a front wheel for my bicycle and Ted's had it. No big deal, it would seem, but…read moreapparently 27" wheels are no longer an item in demand. Ted's was the only place that had one on hand. I do want to give kudos to Criterium as they told me to call Ted's, and even gave me their number. Perhaps bicycle stores are the last bastion of honest competition. I got to Ted's the next afternoon and what a friendly place. They had a large family purchasing a couple of bikes for some small children so it was a bit hectic, yet they took it all in stride and found me my wheel and I was on my way. I did ask about a map of the area and was promised they would call when they got their resupply. BTW, the wheel was super reasonably priced and Ted made sure I understood the reason for the tighter than normal axle cones. Ted's is now my go-to bike shop!

I went in for the first time yesterday to find a youth helmet for my child. The staff were really…read morefriendly and helpful. They helped us find the right helmet and helped adjust it for my child. The shop is small but they have a lot of products and everything is clean and well organized. Plus they have a very cute shop dog who greets customers!

Absolute legends!! Never again will I try to go to black burro, my local shop in buenie. These guys…read morehave my business for life! Upon hearing I drove down from another town they fit me in immediately. Had an incredible retail section with lots of different options for what I brought the bike in for and even installed something extra I bought free of charge! Had the bike done in less than an hour! Perfect amount of time to go next door to high side for some wings:) Also plenty of parking!

Went in with a cracked rim and they had me back in business with a new wheel in a couple hours…read more Pro Service too. Found the other maintenance items I knew I had neglected.

Came the next day and fixed me right up. Cost less than other mobile repair. Everyone else was…read morebooked for atleast a week. These guys fit me right in.

What an amazing experience! We could not recommend We can't recommend Ethan and Rocky Mountain Bike…read moreenough! The entire process was seamless - soo easy, convenient, and super affordable. We booked last minute for the same day, and it turned out to be one of the highlights of our trip to Colorado! Ethan went above and beyond, meeting us and dropping the bikes off right at the trailhead he recommended at no extra charge. The rates were the most reasonable we found, and the service was outstanding. If you're looking for a fun, hassle free biking experience, this is the place to go!

Absolutely amazing experience with these guys. Super friendly and helpful staff! I will definitely…read morebe there again next time my bike has a problem.

Had a shifting problem on my road bike. I called to ask if they could take a look at it. Joey said…read moreto bring it by and found a lubrication problem in the shifter which he quickly fixed at no charge with a smile! I will be returning there when I have any other issues.

I don't usually use yelp but I had to do something about the one star review I just saw!…read more I went to another bike shop in town, I won't say their name but they were unfriendly and useless so I went to Salida bike shop. The owner was really attentive to my needs. So I ordered my bike parts from them. I had to order tires. When a flat happened to my adult tricycle I had no way to get it to the store but they accommodated me and picked it up. He fixed my flat and ordered me A new tire. I LOVE Salida bike shop and will Will not order from anybody else!

It was Sat the 11th, mid afternoon, and I never even made it in the door. As I walked up to the…read moreshop, the dude outside asked how he could help. I had bent my rotor really bad and needed a new one. Without even setting his beverage down he (shop guy) said, "I wouldn't even think about truing that for you.) The wheel was true, I mentioned it, he just didn't even want to look at it. Next morning I went to Sub-Culture Cyclery around the corner. I was back on the trail 15 minute later with a new rotor. Pick the right shop if your really a biker, and go get your bike dialed anywhere but here.

Great experience at Subculture Cyclery. We got some awesome ebikes to rent for the day in Salida!…read moreOur bikes were exceptional and the staff were knowledgeable and helpful to us

Had the best experience today's. Had some issues with the bike that I know I should have been able…read moreto figure out myself (but could t). Frankly I was embarrassed to bring the bike in, but the mechanic (I'm sorry I forgot your name,2/26 around 10 am) was SO kind and didn't make me feel like an idiot, actually showed me what was going on. Then gave me some things to watch out for and advised some service I should ask my LBS to do. Cleaned up my bike, put some lube on the chain and when I asked what I owe him he told me to have a great day and ride safe. You don't get service like this often especially from a bike shop when margins are tight. Thank you, sir!

Fantastic customer support. A bit different from past experiences where they did an assessment on…read moreyour bike and recommended service or replacement on about 10 items that you felt were just fine. Then you had to text back 'only do this and that'. I did not like that green eggs and ham. Anyway went in asking that my headset be greased expecting the same as above. Mech put it on stand, greased it up reassembled and said anything else- said no what do I owe you? NO CHARGE. So I tipped him. Your results may vary but If you go and get similar treatment give em a big tip. Awesome!

Wish the Service Matched the Sales Experience…read more Update: I'm raising my rating because Criterium's management stepped up and owned the mistake. Ben (GM) personally inspected the bike, identified a missing cassette spacer, and installed it along with additional adjustments at no charge. He also acknowledged an incorrect $30 labor charge, issued store credit, and offered a card refund instead. The original experience after spending nearly $1,000 was disappointing, but I appreciate their explanation and willingness to make it right. How a business handles a mistake matters, and they deserve credit for taking responsibility. My praise for Joel in sales also stands. Original experience, before management's response: For nearly $1,000, I expected a fully tuned bike, not a new collection of sound effects. The bill included a roughly $200 replacement wheel. Expensive? Absolutely. But Criterium had earned my trust through previous work, so I expected to pick up a bike ready to ride. Instead, I got an extremely loose cassette, several gears I couldn't shift into, a strange clanking sound when bouncing the bike, and a chain rubbing against the chain guide. Apparently, some of the gears had become decorative. The bike was riding nicely before the service, but it wasn't rideable when we got it back. Finding that many obvious problems made me question the quality of the entire tune-up and whether all the additional repairs recommended were necessary. It left me with more questions than confidence. We had to make another trip to return it for corrections. I hadn't realized the full-service package would include extra driving and more time at the shop. Joel in sales was the bright spot throughout this experience. He's knowledgeable, extremely helpful, and the reason I bought a Specialized Stumpjumper a few weeks earlier. If the original service experience had matched the sales experience, this would have been a five-star review. Although the initial service fell short, I appreciate Ben taking responsibility and addressing the problems. That response deserves to be part of this review, too.

Vance's extensive experience (30 yrs) allowed him to pinpoint the exact complex and unique problem…read morewith our co-motion tandem. He took his valuable time to not only prioritize us in our emergency, but explain the issue to us, and also spent a lot of time calling around for the needed part. Unfortunately, our particular issue could not be solved in time to meet our travel plans, but we were very pleased that Yelp sent us to Vance's shop! His truthfulness regarding our issue and integrity regarding charge and followup were excellent. Best customer service I have ever experienced in 40 years of cycling. Ken and Rhonda A.

I have an E bike that took quite the spill off the highway doing about 80 mph. I wasn't sure it was…read moreworth taking to a repair shop but I didn't trust myself to know if it was sound or not so I took it across the street to Vance's. He got me a quote within about 5-7 days of course the price for the repairs I couldn't beat! The knowledge and knowing he was going to fix it correctly the first time (and tune it some as it has never been tuned with over 500 miles on it) was something I was willing to pay and expert to do. And it's exactly what I needed. He was so kind and willing and helpful to answer questions I had but mainly we just talked as I am quite comfortable with bikes and motorcycles I just needed that confirmation that the frame was indeed sound and that the parts that needed to be replaced were down correctly. Vance reminds me of my brother very old school yet thorough with his work and doesn't nickel and dime you just cause. I paid a very fair price for his experience/time and his keen eye I feel safe back on my bike and have tuned up brakes to boot! I am not sure what the problem is in the 7 plus year ago comments probably had a bad apple working in their shop and it bled over into the reviews. But my take on him and his lovely wife is A++++ shop! Also- I think a lot of people are in such a hurry for their things to be done. I just sent it over and got out of his way- when I got a call I got a call. I never called or dogged him for an eta I let him do his work on his time. I think people get into that "when's my stuff done" mentality and that's when you get a tough time working with folks. I always approach things with catching more flies with honey! He's has one cool little shop and even a cool mini lift for his bikes which I thought was soooo cool! He's got it down to a science to make his job easier and I love that for them! Great job sir thanks again! -Terralyn Phillips Zenterra Massage