This is what happened. I bought a Cypress DX on December 4th, 2019, Mark was the salesperson, I was 70 years old, my first sophisticated bike, other than the Walmart special that didn't last. I just wanted to see if I would like it, which I did. So, I was an inexperienced bike rider, etc. I like the Cypress except the tires seems too narrow, I wanted a bigger tire, Mark assured me they were good tires and I would like them. I did not like them. A few hours later I was back at Teds, it cost another $40.27 for a larger tire because the originals were considered "used" now. Mark showed me a couple of tires he said would fit and I chose a more nubby tire. Although I did get more vibration from the larger and nubby tires, I did not realize that they were rubbing until about 3 months later. On March 7th, 2020 I was back at Teds buying new tires that cost me another $45.01. The new tire fit and I've had them ever since. This was not my mistake, Mark said they fit, so I had to pay for their mistake, I did not like it. A reputable company would take responsibility for their own mistakes.
I wanted to get my bike back to Teds before the one-year expiration date for a free tune up, which I did on December 2nd, 2020. My only complaint was, that at times it would not shift smoothly, Mark said I needed a new chain, so I bought one, cost, $27.35. Since I was back to work, I did not have time to ride it right away, when I did it was not shifting smooth at all and worst with the new chain. I brought it back to Teds, not sure who the employee was. When I told him what the problem was with the new chain, he said, "Really ?", it was obvious he did not believe me. He put it on the rack and test drove it, he assured me everything was in order even though I continued to complain about the rough shifting. On January 23rd, 2021, I had a chance to take the bike on the trails, in high gear it kept slipping, jerking in and out of gear. so yes, I was upset. That same day I called Teds, Mark answered the phone, I complained about the new chain and also when I had to buy new tires that fit. I told Mark that I was not going to spend any more money. I bought it in, a more experienced technician test drove it he said the high gear was bad, he tried to sell me a new cassette even though I already told Mark I was not spending any more money. This was the 2nd time they wanted me to pay for their mistake or when they misdiagnosed the problem. I asked them if I can be compensated for their previous mistake, they made no offer. So now I paid more money for a new chain and have a bike that performed better with the original one. Asking me for more money reminds me of a shifty car mechanic. Being that they did not take responsibility for their previous mistake, I'm sure if this was not the problem, I would pay again.
I may be naïve and be a new member to the biking community but, I'm not going to let anyone swindle me, more likely due to their incompetence. I do not do business with people like this, therefore they will not get another dime from me.
Russell Blank
Colorado Springs, CO read more
