Found a small leak stain beneath solar panels and called Photon Brothers to get someone to come out…read moreand check for leaks. Turns out it was just a backed out nail that had nothing to do with the solar panels and they fixed that. From the time I discovered the leak to the time it was fixed was less than 24 hours. The guys they sent out, Mike and Sam, were great--I wish everybody did their jobs as well as they do!

Working with Jordan Zipfel at Photon Brothers was a fantastic experience from start to finish. We…read morerecently had 36 solar panels and a battery installed at our home, and as you'd expect with a project this size, I had plenty of questions along the way. Jordan was consistently responsive, knowledgeable, and genuinely helpful every step of the process. Everyone at the company was professional and friendly, and the installation itself went smoothly. The system has been performing great -- couldn't be happier with how it all turned out. Highly recommend!

The whole process of adding solar and a Tesla battery has been extremely friendly and efficient…read moreexcept for 2 things: getting the city inspector out and getting Xcel to jump through all their own hoops. Photon Brothers have been great but if I were them I'd be totally nuts dealing with those 2 entities. Get yourself ready for a months long process but not due to Photon Brothers-they've been great and communicated well all along

My experience with Photon Brothers has been nothing short of infuriating. I want to be absolutely…read moreclear so nothing gets lost: the communication, customer service, and basic professionalism I received were shockingly poor, and I deeply regret choosing this company. Photon Brothers wasted 6 months of my time and cost me roughly $17,000 due to their negligence. I repeat, DO NOT UNDER ANY CIRCUMSTANCES CHOOSE PHOTON BROTHERS. There are many solar companies out there, take your business elsewhere!! This is a company that puts customer service LAST and will throw you under the bus and leave you hanging the when issues arise and they need to do something that inconveniences them or impacts their bottom line despite contracts, written and verbal promises and basic honorable/professional business norms. Our family moved into our new home in June and immediately began comparing solar proposals. I ultimately chose Photon because Sam Johnson (senior sales rep) appeared knowledgeable. I was explicit with Sam about the type of roof and shingle I had--I even sent him the official documentation from the roofing company detailing the type of roof and shingle. He assured me multiple times that Photon could handle it and told me he had built extra labor costs into the contract for exactly that reason. We signed a contract and approved financing. Then came the site visit with the installation supervisor, Drew Perry. I was on the roof with Drew as he inspected everything. He told me directly that the roof was suitable and we were "good to go." Every step of the way, Photon reassured me the system would be installed before year-end so I would receive substantial expiring federal tax credits. Throughout this process, I repeatedly checked in with the project manager, Kaitlyn Martinez. Responses were rare, slow, and unhelpful--but when she did reply, she also confirmed everything was on track for installation before year end. Install day--November 24--was when it all fell apart. Only that morning did the installation team realize they had completely overlooked the shingle type and couldn't install the system, even though I had disclosed this upfront and even though their own supervisor had inspected the roof in person. The install crew told me they messed up and would make it right and still get it done before year end. Kaitlyn (project manager) called--one of the only times she ever did--and assured me there would be no added cost and they would still complete the project by year end, I was reassured again that they would uphold the contract and their promises. That turned out to be untrue. After several incredibly frustrating conversations with Sam and co-owner John Johnson, where I had to constantly call them for updates, I was finally told that Photon would NOT complete the project at all. They openly admitted they made the mistake but refused to honor the contract or their repeated promises because it would cost them more in labor. John specifically told me that--even though the error was entirely on their side--they were not willing to take the financial hit to fix it and I was just out of luck. They refused any sort of compensation for my lost time and money. John initially tried to blame me because I had a difficult roof, then blamed Drew Perry (instillation supervisor), then blamed his Ops team then just told me verbatim "construction is difficult" and I need to understand that, so too bad for me. As a result, I've lost more than six months of time and a ~$17,000 tax credit, all because Photon Brothers failed to do their job, failed to communicate, and then refused to take responsibility for their own mistake. Based on my experience, I would strongly caution anyone considering this company. They overpromise, underdeliver, and when their internal failures come to light, they deflect, delay, and ultimately leave the customer holding the bag. I cannot recommend them under any circumstances.

Matt was able to come out to my house for an inspection and help me get a better understanding of…read morewhy some of my lights flicker. Apparently it's not ghosts He took time to understand where I was seeing some problems and then was able to explain why I may be having some issues. I have both an EV charger and a hot tub on my property and he also gave some guidance on if I'd want to switch to a 220 for faster charging. I really appreciate that he was prompt, clearly able to explain and share what my situation was, and also was a good price. Plus my dog liked him. Overall would highly recommend supporting this small local business!

Trustworthy, dependable. Came over & fixed my light, gave me a fair quote for another job I need…read moredone. Would def recommend m.

This company is a SHAM! I've had solar now for 10 months and my bill dropped by only $50 a month…read more At that rate it would take 45 years to break even on this system. The company sells you by telling you that your electricity bill could pretty much get to $0 plus a few fees and taxes each month. I have emailed and sent over my electricity bills just like they asked from the last 6 months and still no response back from Sun Power Pros. DO NOT USE THIS COMPANY! Save your money.

I had Solar Power Pros installed back in 2018. It had already gone down once with a bad transponder…read morein 2020, but they eventually fixed it. I got my July electric bill on Aug 10 and it was $380! I immediately checked my solar power system app and noticed that it's been down since June 23. So basically my solar has been down all summer, the most important time of the year. The system i purchased came with an email notification system, in the event that there's a system issue. Guess what, no email ever notified me! I called Solar Power Pros and they said "our email system has been down lately" and they said they'd come out and take a look at my system. They arrived about a week later, and i haven't heard a word from them since, even after attempting to call them on multiple occasions. Their customer service is awful and now who knows how long until they actually fix this? I will keep updating this review and hopefully this company will make this issue right. UPDATE 9/5/22. The CEO did call to explain the part that broke has been ordered and hopefully it will arrive soon and get installed asap. He also was nice enough to provide the phone number for the manufacturer (SolarEdge). I contacted them and they blamed the email notification system on Solar Power Pros for not enabling the notification, therefore both sides are passing the buck off. Hopefully somebody can make this right.

I have had the good fortune to work with Mackenzie and the Impact Solar crew on several projects…read more They consulted and installed my original solar array, then 3 years later serviced and replaced an out of date Solar Edge converter for me. Then they added more panels to my system when the rules from Excel changed. Just as that work was going to be done, we had that huge hail storm of June 2023. Mackenzie to the rescue, he met and negotiated with the insurance adjuster every step of the way and got a great settlement for my roof, home and property damage. The work and craftsmanship has always been timely, neat and tidy. Thanks guys!

The electrician, Paul H., kept me informed at all times. He was professional,accommodating,…read moreknowledgeable and an all around joy to work with. He gets a 5 rating! Walker B., one of the inspectors, was also friendly and knowledgeable. 5 Very pleased with the actual ownership vs leasing of these solar panels, my upgraded electrical system and the future addition of my EV charging system. T Con: Wasn't informed about the timing/day of all inspections and iI'm so glad that I'm retired or I would have missed them just showing up. Yesterday Xcel tech's came to swap out my meter, no call just dropped by...Reflection on Xcel and not Impact Energy. I can't comment on the savings except on the fact that the rebates have increased this year so good timing on my part. Waiting to schedule an appointment with technician to learn more about turning it on and beginning my journey as a responsible citizen!

The initial sales visit was professional, and thorough without wasting time. The visit to add…read morespray insulation into my exterior walls was great. The team ran into some problems that were outside of their control and handled them extremely well. The spray makes a mess but they covered beforehand, and then cleaned up very well afterwards. Re cost, I obtained seven estimates. Only two came in cheaper, and I those estimators did not leave me with a good level of confidence that they would have quality work.

We purchased a new home in '21 and knew we wanted to do at least three things right off the bat: 1)…read moreinsulate the attic, 2) install solar, and 3) an EV charger. I was pleased to find that REenergizeCO did them all and were more than just an installer but on mission to increase energy efficiency. From start to finish communication was fantastic. They first did the insulation and we noticed a difference almost immediately. They also took care of submitting the Xcel rebate paperwork for it. The solar panels and EVSE came a bit later. Again, they took care of all the paperwork with Xcel. The system has been working without flaw since and saving us tons of money in this inflated energy cost environment. We had them out recently to detach and reset the panels for a roof replacement. They took the opportunity to slightly tweak the layout for better efficiency. Still the same commitment to quality!

From first contact after a referral to Namaste, everyone was professional, friendly, and available…read more Every employee was consistent in service, accessibility, skill, and competence. Phone calls were always returned, progress reports on equipment purchase and installation were plentiful, and I felt attended to in every way. The installation was amazing. Several trucks pulled up on time and like little ants, every pro fanned out to do their jobs. The work area was left immaculate and when the project was okayed by Excel, everything was turned on and worked perfectly. Follow-up was reliable and I continue to feel that if I need anything, the folks at Namaste will be just a phone call away. I have been saving tons of $$$ since install and operation. They have handled all the rebate paperwork too. I can't recommend Namaste Solar highly enough! I'm so happy to be mostly independent of "the grid" and now that my heat pump is installed, I am truly going "green"!!!

These folks just keep going above and beyond. Namaste Solar installed my system around 10 years…read moreago. Everyone should know how well they take care of their customers for the long term in light of the life of the system that is purchased. I'm writing at the moment because SunPower warranted my solar panels and they recently filed for bankruptcy protection. I had no idea. However, the manufacturer of the panels will stand behind the warranty IF I register with them within the next few week. Again, I would have had no idea. Thankfully, Namaste sent me and email informing me of the situation as well as the looming deadline. That's taking care of their customer. I'll that, a year or so ago, I had to install a new roof on my house. Namaste was very responsive and coordinated the work necessary to remove and reinstall my panels. Pricing was reasonable and service was excellent! Making a substantial investment to purchase my system, I couldn't be more satisifed with the quality of their work, their customers service, and their willingness to stand behind what they do. Thanks!

Mike told me no one would service my current solar system because everyone in state (CO) is doing…read moreinstalls because solar rebate is going away at end of 2025. WRONG! Jordan Dysart of JJ Solar not only answered the call but also took the job and fixed system in record time! Outstanding professional work! Jordan EARNED my business and excellent review. Rex Roofing and Solar, not so much!

When we found out we needed to replace our roof due to hail damage, we contacted Rex Roofing. Carl…read moreLewis, their project manager came out and verified the damage. He also helped guide us through the insurance claim process, keeping us informed at every step. The roofing crew arrived as scheduled, did their work efficiently, and left the house and grounds clean. I highly recommend them if you are in need of a roof replacement

WARNING WARNING WARNING SLEEZY SALES PRACTICES!!!! PREDITORY SALES PRACTICES AFFECTING VETERANS IN…read moreFORT COLLINS!!!! My father is an 80-year-old retired Vietnam veteran who retired at age 78. Earlier this year, my parents relocated to Fort Collins, Colorado to be closer to me and to access better medical care after living in a rural area for nearly 30 years. They now rely primarily on Social Security. My mother, a retired teacher, still works part-time at Compass Community Collaborative School because their Social Security income and teacher pension are not enough to cover their monthly expenses. In June of this past year, a sales representative from ION Solar sold my parents a solar panel system for their home. During the sales process, they were told they would be eligible for a 30% federal solar tax credit and that the energy produced by the panels would more than offset the electrical portion of their monthly utility bills. These financial projections were a major factor in their decision to move forward with the purchase. However, when they attempted to file their taxes and claim the credit using IRS Form 5695, their accountant informed them that they are not eligible to receive the full 30% credit because their taxable income is too low to utilize the credit. This limitation was never disclosed during the sales process. Without the expected $9,572 tax credit, the terms of their solar loan will increase their monthly payment by more than $100. For a retired couple living on a limited fixed income, this increase creates a significant financial burden. I contacted ION Solar to ask whether they disclose income-based eligibility limitations for the federal tax credit to prospective customers. The representative stated that the company is "not tax experts" and that there is nothing they can do now that the contract has been signed. While I understand they may not provide tax advice, failing to disclose a widely known limitation that can significantly affect affordability--especially when selling to elderly customers on fixed incomes--raises serious concerns about transparency and ethical sales practices. My parents entered into this agreement believing the tax credit would offset a significant portion of the cost. Without it, they were effectively sold a system based on financial assumptions that do not apply to their situation.

The solar panels do not work well and after three years I have physical issues with my system and…read moreit costs 250 dollars to get a technician to come out. It is not free electric even if they are paid off. The system simply does not last. You will have maintenance issues and it will be costly to repair. I am trying to get them removed. Ion does not remove them once they are installed. I would get other options before you decide on this company.