Outstanding experience!! Ben Minarick was extremely helpful in the process. He was immediately…read moreresponsive to all of my questions and helped me through the entire process of finalizing the contract. Lexie Severson was very helpful coordinating with the installers and utility company, no small effort. Gaige Oleksandr and his helper could not have been more professional. They installed the system in half the estimated time and did it perfectly. Could not be happier.

I don't know what others are talking about, but I can say that after having this unit on my roof…read morefor two years now, it is the most infuriatingly unreliable system I have ever encountered. The Powerwall continually goes offline, with repeated attempts to reset its controller failing to fix the problem. Two years - and nothing but an expensive and unreliable result. If someone could ever actually fix the problem, then it would be great - but nobody has been able to do so yet. Continued service pleas eventually go ignored - even Tesla refuses to help. Great sales folks and installers were also good. Just an unreliable system.

Photon Brothers has been great to work with. Myka Ledson has always helped me with any issues or…read moreproblems. I did have a problem where it was difficult to get service to get me scheduled but she was on top of things. Great communication and response time. Myka is definitely a great asset to the company. Thank you so much for helping me.

Overall, I'm happy with the system Photon Brothers installed. The installation crews were great,…read moreand the operations team was especially good, responsive, practical, and consistently willing to step in and get things resolved. Whenever I got an issue in front of the right person, they took it seriously and got things moving. The system itself is working great. The one area that really needs improvement is project management. From my perspective it was largely absent--I received essentially no responses from my assigned PM, and even my request for a new one went unanswered. Issues that could have been handled earlier, including a requirement identified before construction, contributed to an inspection failure and months of delay in fully closing out the project. I also had to request a final walkthrough myself, which seems like something project management should have coordinated. What is bizarre is how strong the rest of the team was. Operations in particular did a great job stepping in when things needed attention, and the people actually doing the work and operational oversight were great. It felt like a lot of very capable people were working there and able to get around the project-management function. I'd recommend Photon Brothers. I'm happy with the finished product and everyone that I interacted with were excellent with the exception of the nonexistent project manager. My main suggestion would be to make sure there is clear, responsive project ownership from beginning to end, including a way to hand a project to someone else when that isn't happening.

This company is wonderful. Well organized & very knowledgeable technicians. I appreciate that the…read morecompany is self owned. I appreciate that the owner was so accessible.

Reasonable prices. Colman and Todd did fantastic work, with teamwork they figured out the problem,…read moregot in/out.I recommend the company.five plus stars!!

We have had our system installed for 3 years now. The staff was then and still is very attentive…read more At first we had a couple of hiccups with a part failure but, the staff stuck with it, cleared the issue. Everyone has always beed friendly and efficient. A special thank you to Jeff Lavato and Jimmy Jessip, who built and managed the installation and small part failure. Solar Power Pros provided total customer satisfaction as far as I am concerned. Thank you! I highly recommend this company.

Provided a really good customer experience by communicating every step of the process, anticipating…read moreneeds, and ensuring that my questions or concerns were addressed promptly. Maintained clear and timely communication throughout.

The guys who work at Impact Energy are passionate about their work and it shows. Aaron A. was my…read moresales guy and he was extremely knowledgeable about the product, rebates and process. He prepared me for every twist and turn in the process and he was always reachable by phone or text (even on weekends!!). I think the lender they set you up with (Mosaic) has a reasonable deal with no pay off penalties and so far, they (Mosaic) has been great to work with too. Once Aaron had everything, including financing set up, he handed us off to Mackenzie the project manager. This guy is really sharp too. He is clear and thorough in his explanations and communications. He always made it seem like he always had time for my questions. Frequently I would text or email him a question and he would just pick up the phone and call me back. This is SO RARE in customer service! But it was the name of the game for Impact Energy, exceptional customer service. Everybody here was great. The installers arrived on time and cleaned up after themselves. The electricians were super knowledgeable and detail oriented. Mackenzie set up all the permitting processes got us through without any problems. So in these last few days of sun we are generating solar power and through Xcel we will bank credits to use during times of higher demand. We own the panels, they are not leased. We did something good for the planet and we locked in our energy rates for the next 2 decades.

I have had the good fortune to work with Mackenzie and the Impact Solar crew on several projects…read more They consulted and installed my original solar array, then 3 years later serviced and replaced an out of date Solar Edge converter for me. Then they added more panels to my system when the rules from Excel changed. Just as that work was going to be done, we had that huge hail storm of June 2023. Mackenzie to the rescue, he met and negotiated with the insurance adjuster every step of the way and got a great settlement for my roof, home and property damage. The work and craftsmanship has always been timely, neat and tidy. Thanks guys!

The initial sales visit was professional, and thorough without wasting time. The visit to add…read morespray insulation into my exterior walls was great. The team ran into some problems that were outside of their control and handled them extremely well. The spray makes a mess but they covered beforehand, and then cleaned up very well afterwards. Re cost, I obtained seven estimates. Only two came in cheaper, and I those estimators did not leave me with a good level of confidence that they would have quality work.

Absolutely horrible customer service and a very disappointing experience…read more During an energy audit, my hardwood floor was damaged. I also discovered that the technician moved my security camera from the window to a table without asking. This was captured on my security footage. When I raised these concerns with management, I felt they were dismissed. The manager told me he believed the technician's account over mine despite the video I provided. I also informed him that I intended to leave an online review. During our conversation, he responded by saying, "I'll sue you for defamation." And, " I can't wait to see everyone on Reddit laugh at you" That response made me question whether customers feel comfortable leaving honest negative reviews after receiving that kind of warning. Based on my experience, I cannot recommend this company. I encourage anyone hiring these contractors to have security cameras and to document the condition of their home before and after service. In my opinion, moving a customer's security camera without permission is a serious security concern. Xcel's website has a list of companies you should use I'll provide a list below. With only 140 reviews on google and 21 on yelp the business has been in business for 17 years he says. Yea a lot of people love your business

From first contact after a referral to Namaste, everyone was professional, friendly, and available…read more Every employee was consistent in service, accessibility, skill, and competence. Phone calls were always returned, progress reports on equipment purchase and installation were plentiful, and I felt attended to in every way. The installation was amazing. Several trucks pulled up on time and like little ants, every pro fanned out to do their jobs. The work area was left immaculate and when the project was okayed by Excel, everything was turned on and worked perfectly. Follow-up was reliable and I continue to feel that if I need anything, the folks at Namaste will be just a phone call away. I have been saving tons of $$$ since install and operation. They have handled all the rebate paperwork too. I can't recommend Namaste Solar highly enough! I'm so happy to be mostly independent of "the grid" and now that my heat pump is installed, I am truly going "green"!!!

These folks just keep going above and beyond. Namaste Solar installed my system around 10 years…read moreago. Everyone should know how well they take care of their customers for the long term in light of the life of the system that is purchased. I'm writing at the moment because SunPower warranted my solar panels and they recently filed for bankruptcy protection. I had no idea. However, the manufacturer of the panels will stand behind the warranty IF I register with them within the next few week. Again, I would have had no idea. Thankfully, Namaste sent me and email informing me of the situation as well as the looming deadline. That's taking care of their customer. I'll that, a year or so ago, I had to install a new roof on my house. Namaste was very responsive and coordinated the work necessary to remove and reinstall my panels. Pricing was reasonable and service was excellent! Making a substantial investment to purchase my system, I couldn't be more satisifed with the quality of their work, their customers service, and their willingness to stand behind what they do. Thanks!

I had a great experience working with Heartland Construction Services LLC (also known as Rex…read moreRoofing & Restoration, LLC). They were able to get the job done quickly and efficiently, and they were very customer service oriented. I contacted Joe from Heartland in January of 2022 for the first time. He appeared to be very transparent, knowledgeable, and honest. The company also had the right documentation, reviews, and insurance coverage required to finish the job. I feel like they explained the process extremely well from start to finish. They were also very familiar with the process of working with insurance. The company had a few hiccups with the project, but they handled them graciously and with a strong sense of urgency. For example, there was a delay in getting started because they needed to wait for the insurance company to approve the claim. However, once they got started, they were able to complete the roof installation in a day and they got me on the schedule in only a week's time (despite the overall delays in the industry). In other words, another company may have taken a month to get the project scheduled and materials ordered. They had also got some green skid marks on the driveway from moving the OSB boards, but were out in no time to power wash and scrub the driveway clean. Don was out there on his hands and knees. To me, that is a whole new level of dedication to customer service. Another company may have just snubbed its nose at my concerns and ignored them. Don, the project manager was out several times to make sure the job was done right. He even came back days later to finish painting the inside trim around the skylight. Shannon kept me informed and always was on top of addressing any concerns or needed information. Specifically, Shannon was always quick to respond and always had the answers to my questions. She was a great advocate for me as the customer and helped to keep the project on track (despite those delays because of insurance). I really appreciate all her help in getting the job done. Joe has a lot of experience with this kind of work, and he knows that insurance companies and building departments can be tough to deal with. He was really persistent in advocating for me and trying different approaches. His expertise and problem-solving skills were greatly appreciated. Heartland was also able to upgrade my roof with high-quality class 4 shingles and their team was professional, friendly, and courteous throughout the entire project. They also went above and beyond getting the payout I deserved from my insurance company. The fight dragged on for much longer than it should have, but even the lawyers didn't care to take it on. I can only be eternally grateful for going to bat for the customer and doing what's in their best interest through and through. In short, Heartland Construction is top-notch in every way--I highly recommend them!

I thought it was weird Rex Roofing was interested in the job I initiated as a Yelp Project because…read moreI haven't seen anything remotely resembling my 1200sqft 1970 ranch house on their website or socials, and I'm in Longmont while they're based in Castle Rock. Stay far away from them if you're not in a reasonable service area. They are an insurance claim chaser company and will step all over you to get at your payout. They sent different people out to inspect and provide quotes (gutter and soffits/fascia was the scope requested). I did not ask for a roof assessment but the gutter guy thought it might be eligible for an insurance replacement, so I said sure send the guy on out and let's see what happens. That's where it got really.... interesting. My first appointment was for a Friday. I asked for a specific time so I could manage my work schedule around the inspection. A time was agreed upon. Nobody showed up. I had to initiate contact to find out that they would not be coming that day due to the time/distance. We rescheduled and on the rescheduled date, I reached out early to confirm the time and was told the inspector would be 30min late. I readjusted my work calendar and was notified it would be an additional 15min. This turned out to very much work in my favor. The inspection was very thorough and took about 1.5hr. At the conclusion of the inspection I was told they can convince the insurance company to replace the roof. They showed me what ended up being a contract, but was not presented as such explicitly by name. I was asked to sign before they revealed the "fine print" on the back page - which involved having the insurance company sign the check over to Rex Roofing rather than me (I have USAA). This didn't sit well after discussing with several people and reviewing the fine print. I voided the contract within the 72 hour grace period so I can get a second opinion, gather additional quotes, and control my own insurance payout (if that happens). Instead of responding to me to confirm they received my email (always document in writing! With time stamps!) they forwarded it to the inspector who started texting me asking to "resolve" the situation. I explained, as I had in the email, that I would be taking my insurance payout myself and I requested a "cash price" quote from them. I was then told there was no way my insurance company would approve it without the inspector present, a number of wild assumptions and insinuations were made, and I was essentially berated by text by the salesman for exercising a legal right to void the contract. I had to block his number because he would not stop texting me to mansplain how I had no idea what I was doing as a homeowner and he was the only person who could convince my insurance adjuster to cover the roof. Turns out he was right - they talked me into opening a claim, the adjuster said the roof is perfectly fine and they would replace only one portion of one downspout that had hail damage. I can't tell you how the "value" of this company compares to others because they said they would do the work "for a price agreed upon with the insurance company" without providing a scope of work or any numbers of any kind in writing - so I guess they're not really interested in much besides doing the job for as much as they can squeeze out of the insurance company. I might not have made a USAA claim myself but everyone else in my family has.

I don't understand what these people are talking about. They are so kind and it was such a good…read moreexperience. I'm saving money and I can't imagine having a better experience elsewhere

If I could give 0 stars I would. Whatever you do, do not use this solar company. They damaged my…read moreroof during installation to the point it needs to be replaced and are now dodging all calls to make it right. Not only that but they also won't speak to us about getting them taken off for the roof to even have a roofer fix anything. We've called everyday for two weeks to get someone from "the right department" on the phone and they refuse to give us any contact information or return our calls. We get the same receptionist that says she can't give out any specific contacts and that's it. We don't know what to do, please save yourself the headache and run to literally any other company!!