AVOID this tire shop! A bunch of Liars and Scammers!…read more
I had an extremely disappointing experience with Artesia Towing and Tires and cannot recommend this shop based on what happened to me.
On the evening of July 13, 2026, I got a flat tire while driving on the 605 Freeway. I called the shop around 7:50 PM simply to ask if they were still open and whether they could replace my flat tire. During that phone call, I never requested a specific tire size or discussed tire dimensions. I was only confirming that they could help me.
Before I could make it to the shop, my tire went completely flat, and I had to pull over and call AAA to install my spare tire. After AAA finished, I called the shop a second time to let them know I had been delayed and was on my way. Again, there was no discussion about tire sizes or specifications.
When I arrived, an employee removed my damaged tire, quoted me $160, and installed a replacement tire. At no point before, during, or after the installation did anyone tell me that my correct tire size was unavailable, that they intended to install a different size tire, or ask for my permission to do so. My original tire, which they removed from my vehicle, clearly displayed the correct tire size. (At this point I didn't notice the wrong size tire.)
After the work was completed, I was told they did not accept credit or debit cards and that I had to pay through Zelle.... I paid the full $160, but I was not given any receipt or invoice showing what tire had been installed or what work had been performed other than my digital Zelle receipt.
The next morning, while checking my tire pressures because my dashboard warning light came on, I discovered that the shop had installed a 235/45R18 tire on my vehicle. Every other tire on my car--including the original tire they removed--is 235/40R18 91W, which is the correct size for my vehicle. THEY INSTALLED THE WRONG SIZE!!!
I immediately called the shop. During that conversation, I was initially told that "I had called ahead and specifically requested that tire size". That is COMPLETELY FALSE. I never requested any tire size during either phone call.
A short time later, I received another call from the shop after the employee spoke with the installer. This time I was given a completely DIFFERENT explanation. I was told that my correct tire size wasn't in stock, so the installer knowingly installed a different size "just to help me out."
This was the FIRST time anyone told me that the correct tire wasn't available. I was never informed beforehand and never given the opportunity to approve or decline a substitute tire.
To resolve the issue, I was then told that they would order the correct tire--but I would have to pay an additional $40 because I had already driven on the incorrectly sized tire they installed.
Afterward, I reached out to both the employee and the owner, Manuel, by text message. I politely explained what had happened, provided the correct tire specification (235/40R18 91W), requested a receipt, and asked if we could resolve the matter. I also summarized my understanding of our phone conversations and asked them to confirm whether it was accurate.
NEITHER of the workers responded to my follow-up messages. Until a third party paralegal helped me with the situation and informed me that what they did was ILLEGAL as it constitutes consumer fraud!!!!
I understand that mistakes can happen. But this wasn't a mistake! It was Intentional!
All I wanted was the correct tire that I originally paid for. I hope this shop closes for good!
I will be taking these crooks to small claims court and contacting AAA since they are associated with them.
