This shop filled an order from an online ripoff place Ruth's Roses. Rebecca's stepped up and re delivered a lovely bouquet to rectify the horror of the other vendor. Now that we know about Rebecca we will do business with them again. Thank you read more

This arrangements is less than 24 hours old. Several different varieties of flowers already drooping . read more

Rebeccas Floral Boutique - This arrangement is less than 24 hours old. Several different varieties of flowers already drooping. - Florists Near Me - Franklin, Tennessee

Rebecca and her team are amazing! They had the best suggestions and were able to help me choose the most stunning flowers for our wedding. We went with white English Garden Roses and Ranunculuses--STUNNING COMBO!! We've had multiple arrangements from this shop before, but they truly outdid themselves for our wedding. From the bouquets to the arch to the centerpieces, everything was perfect. 10/10 recommend!! read more

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Rebeccas made a beautiful casket spray for the father-in-law, delivered on time and perfectly suited to the casket. Others wanted a minimum of $500 to even consider it--a high starting price when you look at other options, perhaps other just gouging because of the area? Definitely check with Rebeccas for any floral needs! read more

A Lovely arrangement for Mothers Day. Great communication. Delivered sitting in a safe box base so they can't tip over. Rebecca's has a great Reputation . read more

We went down the street to Rebecca's for a floral arrangement. We were greeted by a very nice young lady and explained what we were looking for. She took down notes and said she knew exactly what we wanted. She hit the nail on the head. They are absolutely gorgeous! They were delivered as promised. Will definitely be going back! read more

Rebeccas Floral Boutique - Beautiful Arrangement! - Florists Near Me - Franklin, Tennessee

Had an issue with the answering service promising same day delivery when the shop was closed. The owner did everything she could to make it right. read more

I have used this florist over 20 times and their flowers last and stay beautiful. I special ordered peonies and they came fresh, open fully over the next few days and stunning! Staff is always helpful and polite! read more

Rebeccas Floral Boutique - Florists Near Me - Franklin, Tennessee

While I appreciate the owner updating my review on my behalf, I did say the flowers were acceptable. However, as my mom, the original sender of of the flowers, and her local florist in Ohio who assisted my mom in arranging the original order with Rebeccas, also contacted Rebeccas in an effort to make this right, they were met with excuses as to why the original delivery was lackluster. Rebecca did reach out via text immediately after my initial review, as she did with at least one other reviewer, but customers shouldn't have to receive mediocre flowers in hopes they won't complain, especially on a social media platform. If the job was done correctly the first time, there might be rave reviews. I did appreciate the 2nd delivery, it was a marked improvement and all flowers lasted a long time however, Rebeccas did not earn my business. read more

Rebeccas Floral Boutique - Florists Near Me - Franklin, Tennessee

We had just moved into a new area and our regular florist did not deliver to our new home. My husband picked Rebeccas to buy Mothers Day flowers from and chose assorted roses. He had them delivered a few days early and now that Mother's Day is almost here they are just not holding up. I was disappointed with the arrangement to begin with, just bland colors, piddly greenery and a bow. Nothing extra to bring attention or make the arrangement pop. It just looked small and washed out. My husband was disappointed too... not that he said but I could tell. I guess we just expected more for our money like our previous shop sold. read more

Staff was friendly; however, it is my opinion that does not make up for getting a recipient's name wrong or for the mediocre arrangement that was sent for a birthday arrangement. When I called, I asked for yellow roses, they indicated none were on hand but some would be coming in the next day. I asked how much for 12 yellow roses and was quoted a price that also included delivery and taxes (93.00 total). I agreed to the purchase. When delivered a picture was made for me. In my opinion (and a friend on the receiving end) the arrangement is average with not even a bow for presentation. Disappointed to say the least in this speciality store. I'm of the opinion I could have gotten a better quality end product from my favorite hometown grocery store. , read more

Was able to get a beautiful last minute corsage for homecoming. They were so friendly and helpful even with Pilgrimage happening right next door the following day. read more

UPDATE!!! I received a beautiful arrangement today from Rebecca's Floral. Bottom line - she made it right. Not everyone would have, but SHE did! YAY!!! A friend of mine ordered flowers for me through a 1-800 service. The local vendor was Rebecca's Floral. The order was placed on Friday, 12/4, asking for same day delivery. It was not available. It was then scheduled for Saturday, 12/5. She then learned there was no one available to "design" directly from the vendor. Monday,12/7, rolls around and I get a notification via my phone that someone was at my door. No doorbell, no knock - nothing. I opened the door to find this pitiful arrangement. I immediately took a photo and sent it to my friend, thanking her. I REALLY sent it to her so she would know what was delivered. She immediately contacted the 1-800 number along with the photo of what was delivered. They agreed it was not acceptable. I was to receive the ORDERED arrangement. I am still waiting for it. She was also told she would get a $15 credit for her trouble. She received an email from the local florist through the 1-800 flower company stating the arrangement was appropriate for what she paid - $85.85. Flowers were $47.99 (on sale), $19.95 service fee, $9.99 delivery fee, plus tax. Both she and I have reached out to Rebecca's. Answering service. Crickets. Approximately 18 months ago I placed an order through them for delivery. Similar issues, but at that time I was able to speak with the owner. I told myself to never use them again. And then THIS happened.... Do you think this is comparable to the photo and acceptable for the price she paid? (Be sure to click on the photos to get the full effect.) read more

Rebeccas Floral Boutique - Beautiful arrangement. - Florists Near Me - Franklin, Tennessee

I ordered flowers for my granddaughter's 1st birthday party from Teleflora. They were supposed to be in a baby block and have Gerbera daisies and ribbons entwined among the roses and other flowers. Perfect for a 1 year old girl! Instead, I got roses and snapdragons in a clear square vase. No ribbons, no daisies. Perfect for a grandmother's birthday! The flowers seemed fresh, but this was not what I ordered. Note - I had to buy the most expensive bouquet for delivery to Spring Hill where I live, so it should have been a very full bouquet. When the flowers arrived, I expressed my dissatisfaction that they were not what I ordered and tried to refuse them. The driver called her boss and said I should take them and call the shop and they would work something out. I called the shop twice, but never got past the answering service where I left two messages. This morning I still have not received a call back and was charged full price for this floral arrangement. UPDATE - Shortly after I wrote this I received a text and this florist is making things right. I appreciate her effort! read more

My family had a bouquet of flowers delivered to me yesterday. It is probably the most beautiful I've ever seen. Bright, vibrant colors and large flowers and blossoms. I told them to keep that name and number for the future! Well done, Rebecca's! read more

I placed an order for a specific arrangement online and somehow a different arrangement was delivered. Their staff was quick to respond and extremely anxious to make it right and had a beautiful arrangement delivered the next day, exactly what i was hoping for. Mistakes happen, but they went above and beyond to make sure we were happy! I would use them again! read more

I have done business with this shop 3 times so far this year, after making the mistake of trusting 1800 last year to find me a serviceable florist. When I logged on to yelp to write a review, I could not believe that the average rating for Rebecca's was 2 stars. I had to check literally 3 times to make sure that I had the right Rebecca's. Unfortunately for the good people of Franklin, their experiences with this local flower mart have not been nearly as pleasant as mine. After receiving, without question, the worst flower experience of my entire life thanks to 1800-flowers, I decided to simply find a local florist and do business with them myself. It was my grandmother's 85th birthday this year (God rest her soul), so after finding Rebecca's website and reviewing their merchandise, I ordered one of their orchid plants, and wrote a note that implored them to take good care of my order. The result was better than I imagined, a gorgeous and full orchid plant that bloomed all year long and helped make my grandmother's final birthday a happy one. Next, I ordered from them a nice dish garden plant for mother's day, which exceeded my expectations and is still thriving to this day! Finally, I decided to call them up for my Aunt's birthday. The ordering experience over the phone was the most efficient conversation I have ever had, in my life so far, calling a florist. They were on it, they were friendly, they made me feel like I was in capable hands. Also, every time I have ordered something, they have confirmed with my via email, and confirmed with my recipient through a text message so as to ensure perfect delivery. This place is great, and I highly recommend calling them up for flower business. Thank you Rebecca for being so reliable, helpful, and professional. Keep up the great work! read more

I received a bouquet a roses from a friend for Valentine's Day. He ordered them days in advance. He shared he found this florist online. He chose it since it was close to my work. I would not recommend this florist. The arrangement was obviously thrown together with a lot of dead, torn and broken green foliage. The rose petals were falling off and a few stems folded over. The roses were not arranged like on the website. They looked as if someone grabbed a bunch of leaves and a dozen roses and chunked in the vase. I was not there when they were delivered or I would have returned them. I could have bought a better quality flower arrangement at the local grocery store for under $20 bucks. I shared a picture of arrangement to thank him. I think he agreed since he commented on the appearance. Neither one of us wanted to lessen the kind gesture. The good news is that the thought and act of kindness meant more than the presentation of the arrangement. read more

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I received flowers from Rebecca's in Jan. of 2021 for my birthday and they were beautiful. Our daughter had a last minute flowers glitch for post wedding dinner for about 50 people and 3 days prior, I reached out to Rebecca's for 6-8 table arrangements with a hint of something blue as a memorial piece for the groom. The shop went out of their way to make sure we had the freshest flowers and to customize the arrangements all within budget. We have recommended the shop and will use them again. read more

I really wish I could be more enthusiastic, but I ordered an "out of this world" bouquet, and when I saw the flowers, they were strictly "meh". Clear glass ugly vase, with some pink Gerbera daisies and snapdragons, and they all kind of looked like they were on the cusp of "old". NOT wonderful. But it's hard to find florists who deliver anymore. read more

Ordered thru Ftd - this place filled the order of 2 dozen roses - most were either dropped , mostly dead or brown - terrible just terrible !

Ordered flowers for delivery. Requested s couple roses and some seasonal flowers. For what I paid I didn't expect carnations as seasonal flowers plus very small arrangement. Total disappointment. Chose them because they are local and close. Hope they make it right Rebecca and team delivered new flowers and my wife was thrilled. Thanks for making it right read more

Tried to call several times throughout the morning and the phone just ran unanswered. We stopped by and were waved off at the door saying we needed to call. We responded no problem but will you a answer- she said she would and so we went a step backwards and called only to be told after we explained we needed to pick up a bouquet, that she wasn't willing to do it because it was 3pm. Very disappointed. We understand everyone is navigating odd times but we won't be back to do business with them. read more

I ordered a bouquet to be delivered to someone who was sick. I was specific about the flowers I wanted to be included. The person who received the floral arrangement sent me a picture, and I was so disappointed. I honestly could have gone to Costco for a fraction of the price and gotten a better arrangement. The arrangement was not worth what I paid, and I did not order their least expensive bouquet. I will say that I arranged this online. Perhaps I would have had a better experience if I had gone inside their shop. read more

My husband ordered flowers " crazy for you- anniversary " bouquet From this florist, however I received a wrong order. The florist reached out to correct a mistake. Good customer service. read more

Rebeccas Floral Boutique - Florists Near Me - Franklin, Tennessee

I ordered for my daughter who works in Franklin. I live in Scotland, so found florist on line. She sent a picture when she received. The arrangement looked nothing like what I ordered on line. A different container and a lot smaller. Yes, I checked to make sure I was ordering what was pictured. I will not use them again. Update: Rebecca emailed and offered a new arrangement. Delivered and perfect! Thanks for the great service read more

My husband had flowers sent to my work for our 22nd wedding anniversary. I was embarrassed! The flowers were half dead and looked like a 10 year old arranged it! read more

I was told I couldn't get a delivery done because the cutoff was at noon. I called at 11:45. They clearly were not looking to help either. The lady I spoke with told me no then flew off of the phone. read more

I have been celebrating all of my special occasions (Wedding Anniversaries, Valentine's Day, Birthdays, Mother's Day etc) with their flowers and loved every arrangement! One time I missed a pick up due to an emergency but when I let them know they were super nice about it and had a fresh bouquet ready for me the next morning. Super nice people and would recommend to anyone!! read more

THIS PLACE IS HORRIBLE!!! Do NOT use them. I ordered a corsage for my daughter for her daddy/daughter dance 2 days before I needed it and when I went to pick it up, they (rudely) told me they never received the order (from their answering service because apparently they are too bothered to answer their own phones!) and there was nothing they could do. Owner/florist was very rude and didn't offer any assistance other than to say "Publix has flowers, you could try there" REALLY? You are a small business and you TELL a customer to go somewhere else, seriously? Unreal. Worst customer service EVER. Stay away-run away! read more

Perhaps the worst customer service I have ever had. I ordered birthday flowers over the weekend to be delivered to my best friend who had been sick. I asked for Wednesday delivery. On Wednesday just before noon I got an e-mail that said they couldn't deliver (The address and zip code were listed as in their delivery area). They claimed they had emailed the day prior, but there was nothing in my trash or spam. If they had notified me earlier I could have had someone pick them up. A phone call even 1 day earlier would have made this sale and cheered my friend. read more

They were able to send my friend birthday flowers in the same day on time, which was very last minute on my part. My friend loved the flowers and the birthday wine glass. The people I spoke with on the phone were very nice and helpful. I would use them again and recommend them to a friend. read more

I first ordered flowers for my wife's birthday a year ago. The customer service was great and I recommend the store to many of my friends. I continued to come back for occasions such as Mother's Day and anniversaries. Each time the service was fantastic and the flowers were lovely. I am surprised to see all the negativity towards them, as they are some of the nicest people I have ever met! I recommend them to anyone who reads this and have received the best of service from them many times!!! read more

Rebeccas Floral Boutique - The flowers that were sent to my wife on her birthday!! - Florists Near Me - Franklin, Tennessee

This place is very unprofessional!!! A friend of mine ordered flowers for his girlfriend who works with me and is also my close friend. They were to be delivered that Friday on her bday. The address was given along with the suite number and company name when ordering. Around 1pm the flowers had not been delivered, he called the florist and was told the delivery lady could not find the office (First thought do they not use GPS?!) he was assured the delivery lady was turning around and on her way. Around 230pm still nothing- he called again and was told the delivery lady couldn't find the suite that was given and went on all floors to try to find the correct office. This was a flat out LIE because no one is allowed access on the elevators without first scanning a badge in the elevator and again to enter the actual office once upstairs. All of the main offices are on the first floor labeled by suite number and company names. It would be almost impossible not to easily locate the correct suite. He was told she found an office who said they "thought" my friend worked for them so the flowers were left in that suite (But she couldn't provide the suite number) The flowers were missing!!! And it was 330pm He had me contact the florist the following Monday the owner was VERY rude and nonchalant she basically said we could come pick up a new arrangement that day!!! Huh??!! Meanwhile somehow the company in which they were delivered found our suite and told the front desk lady they realized the flowers didn't belong to their employee and called the florist several times and left msgs with no response. I called again and explained my friends bday had come and gone she couldn't get her special day back. The owner had the nerve to say she would send the delivery lady out to get the arrangement and deliver it herself to the correct suite- The flowers had sat all weekend and were no longer fresh. She didn't offer a new arrangement to be delivered or refund his money. When I got done with her she delivered a new arrangement but was EXTREMELY rude about it! If I could give this place a negative rating I would. I would NEVER ever order from this florist. Sorry for the long review, I was just so blown away by the lack of interest in making their screw up right and being accommodating knowing and acknowledging they made mistake after mistake. read more

I send a lovely Dish Garden for my sister-in-laws Mom's funeral for her to take home, gee guess what Williamson Memorial Gardens, said they never received them and this Florist says that they were delivered. Not sure who is at fault but would NOT recommend either business. Shame on both of them, dish garden was NOT cheap and just wanted my sister in law to have a living plant in remembrance of her Mom! read more

What a wonderful experience. I went into the shop to get an arrangment for a friend adopting a baby girl. The designer was helpful and attentive explaining exactly what the arrangment would look like. Fifteen minutes later I left with a beautiful pink and white creation. Perfect for my friend. Thanks Rebecca's. read more

My Mum in Seattle ordered a get well basket for me and a birthday basket for my husband- the shop owner treated her wonderfully and gave us same day delivery! The baskets were gorgeous and filled with goodies and the cutest mylar balloons! Highly recommend Rebeccas Floral Boutique!! read more

Absolutely horrible service! I ordered flowers online 1 day before to be delivered to hospital shortly after a relative's surgery. Did not arrive. Could not reach anyone by phone. Was sent to their answering service that had no clue, the attendant could not find a pen to write the message down at first. Now I need to see how I get my money back! read more

Tried to order Flowers for a funeral service. Told me that the couldn't delivery the flowers for me, but I could come up purchase them and take them to the Funeral home myself. Really if I was going to do that I would of gone somewhere closer and cheaper! DUH!!!! this place is a joke stay far, far away the Lady on the phone was very rude too. I can see why this place doesn't get much business. read more

I ordered 2 small items from this shop. It was the first time I had ordered anything from them so I thought I would give a small florist shop a chance. The staff was not friendly, not polite. Flowers died quickly and were just so so. If you are a struggling florist, every impression counts. If you frown and don't reach out to a customer, it speaks badly of you right at the get go -regardless of the quality of your product. I may have to pay more elsewhere (i.e. Franklin Flower Shop) but I am ALWAYS treated nicely and respected as a customer there. Work on your people skills. Be kind. Smile. It goes a long way. read more