Not very impressed with response times. I used their website to request an appraisal and it was almost a week before someone got back to me, I believe it was the owner and he was genuinely apologetic. It took another 2 days for an appraiser to call me to schedule the appraisal. The appraiser showed up on time, and the report was promised within a week. 8 days later, I had to call to find out where my report was. They still hadn't processed it. They said because of the Easter holiday, but I would have expected them to let me know that ahead of time. And didn't appreciate that I had to call to find that out. Then they promised the report within the hour. 3 hours later they call because my card was declined, and when she read it back to me, she had written it down incorrectly when I gave it to her over the phone. Haven't gotten the report yet, so can't comment on that, but not really impressed with their customer service. read more