I have tried reaching out for the last three months. What is the best way to get ahold of someone at REAL THIN BRICK? I ordered brick from there and encountered a problem. I sent an email on April 16, 2026, then again on April 24, 2026 and sent another email today JUNE 15, 2026), to design@realthinbrick.com. I reached out in April asking how much weight the real thin brick (I bought) could hold? I was going to put my water heater back on it after laying the brick underneath it. They said - "a water heater is no problem and that the brick is incredibly durable and strong and can easily support the weight of a car", so a water heater should be no problem. Well, the brick ended up cracking. Three times reaching out and no response. That is very telling. When i spent over $2,000 to buy the brick, they were very helpful with that. The brick is wonderful by the way. I get compliments on it every time someone comes over. I just wish someone would have gotten back to me about the crack. So my warning to others is - if you encounter a problem with the brick, they won't respond to you. And I am unable to leave a review for them anywhere else. They post their own reviews. read more

Real Thin Brick - cracked brick - Building Supplies Near Me - Tukwila, Washington

We ordered $16,000 worth of brick from this company in early December, paid up front. We had to repeatedly ask for lead time and expected arrival date. We finally got a response the first week of January. That is the last communication we received and it is now February 17th. I have called a dozen or more times, countless emails, voicemails, etc. Zero response. I will be boarding a plane and flying to their doorstep next week to sort this out face to face. Steer clear. I hear they have a nice product, but I doubt I'll ever find out. read more

Really hard to do business with. A lot of communication problems. Vague terms, unresponsive days, unanswered phones. Very low business culture, I do not recommend. read more

BEYOND obsessed with the way the brick veneers backsplash turned out! I get compliments all the time! I highly recommend Real Thin Brick LLC! The team is very friendly and knowledgeable. I showed them some photos of what I was looking to do and they found the perfect solution. I went with their style in R-107 - Rustic - Leavenworth - light offwhite with brown tones - 8" x 2 1/4". Honestly, I couldn't be happier with the way it turned out! Thank you Real Thin Brick! I look forward to buying from them again in my next place! read more

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I was researching companies that manufacture brick tiles, the Real Thin Brick LLC pops up as the top or one of the top companies supplying local contractors for years was fairly decent reviews. So as startled as I was being open on Saturday I figured I would pay them a visit. But upon arriving at their Tukwila outlet with a very simple request I found the associates in the shop very helpful with my dilemma with quick and accommodating solution when no sooner then my dilemma being solved by the very helpful employees the very rude and discouraging business owner arrives with a undelightful greeting and was really not the type of business owner you would expect with a product that so many people have found excellent. If it weren't for the very helpful associates in the shop I really wouldn't have any reason to leave a review about my experiences with my visit to Real Thin Brick LLC. read more

I was warmly greeted by the owner himself when I recently visited. There entire facility is very clean and well maintained. I had some pretty intricate specifications for my order, and shockingly, they went well above and beyond to make my order the way I wanted it. They also have an extremely short turn around time in comparison to other local manufacturers and shipping is very reasonable. You really can't beat this quality for the price. Amazing! read more

This place is great. Really personable owner and bricks are hand made from local clay. I visited the new location in Tukwila and was warmly greeted. My friend ordered from them and just had it installed as a backsplash in her kitchen. It looks beautiful and I can't wait to get started on my brick floor project for my outdoor patio. read more