If you're looking for a no frills burger joint in Hamilton, look no further. Located in the heart of the industrial area (some might argue the whole area is industrial...) this is a pretty decent burger joint. There's no seating though, so expect to order and go elsewhere to eat. This is the home of the famous pugger burger, a 1lb burger with cheese, bacon and whatever condiments you want. The pugger challenge is the pugger burger, the side of onion rings and the milk shake. Just don't eat it for lunch on a weekday or you might be caught sleeping at your desk in the afternoon. While the pugger can taste quite dry because of the sheer size of the burger, it's worth it for the novelty. Among the honourable mentions: the lose a friend burger (with tasty garlic mayo) and the world burger (think of a burger with everything on it, from peameal bacon to a hot dog). read more

Real At O’Neill’s - The pugger burger at O'Neill's - Fast Food Near Me - Hamilton, Ontario

This place is a little shop that you wouldn't notice unless you looked for it. It doesn't really look very appealing, but you won't come here for the looks. It's all about the reputation and the meat! We forgot to call ahead. They were nice enough to put our burgers through before the lunch rush of call ins were due. Needless to say, they prepped the burgers for four of us pretty quick, 10mins. I had the 1lb pugger. It was easily a two hander. The burger is pretty simple, the sauce they added gave the burger tons of flavour. The bacon gave it an extra kick. Not just a couple tiny slices either. For the amount of burger they give you it is a fair price. If you want a lot of meat, and don't need anything fancy, come here. read more

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The only thing really missing from this burger place is some where to sit and fresh baked buns. It's a shame that they use the buns they do. The burgers they prepare are far superior to white bread store bought buns. Oh and they do delivery! Amazing burgers delivered to your door... Yes please! read more

GREAT value!! Small place, no seating. Menu is interesting. Not the place for the weight watcher types. Greasy, but tastey food. Located in a grubby part of town BUT they guys prepared my order so fast that I didn't have to hang around there for more than 10 mins. I had the small poutine and it was HUGE, also purchased a cheese and bacon fries also HUGE and very tasty. Had a pugger burger as well, it was massive and they used fresh ground beef not processed frozen burgs. Will definitely go back again. read more

Complete fan of the Pugger Burger. The interior of the place is very small and do not have seating. The burger was actually juicy and tasted amazing & they added enough fries to make you happy. Extensive menu - including deals just written on bristol board hung in the store windows. ((There were actually an immense amount of flies/little mosquitoes buzzing around the store - but my boyfriend said it was a customary thing & we didn't get sick from our food)) & an order takes an average of 10 minutes (and 45 minutes during lunch) to make as they always seem to have people picking up/in line. read more

What happened to this place!?!? Was always what I considered a "dive" but it had fantastic food! The Pugger was big and their gravy was awesome. Now the Pugger is this flat piece of hamburger that the edges all crumble off on a crappy bun and very bland gravy. We ordered and picked up and was very surprised to see how dirty the place looked infront and behind the counter, no hairnets on the YOUNG guys cooking and they were handling the uncooked meat with bare hands and with the same hands putting cheese in the cooked burgers. Never again will I head here - There must have been a change in Ownership - this was the place to go 10 years ago! read more

If I could give it a -0 I would. What a waste of money. Ordered 4 burgers and they tasted terrible, they had brown lettuce, no pickles and nothing else worth getting on the burgers. Blamed under staff and lack of condements because of a slow summer. Order a bacon burger he pulled one piece of bacon out of the deep fryer. Fries were under cooked or lack there of French fries ! Place is a mess. Dont waste your money or time. Truly disgusting read more

Went here tonight for the 1st time, burger is massive and tasty (didn't come close to finishing it).The owner is awesome, funny and nice. He asked everyone waiting on their orders if we liked spicy food and brought out spicy beef which was also very good. read more

I ordered from here a few months ago. Had them deliver. It was my very first order from them. We ordered 2 burgers with fries. Both burgers were black. I don't mean overcooked, I mean black, charcoal, cinders. Fries were freezing. I called them to complain and was told I would get my next order at 50% off. Of course that didn't help me that night. We went out to eat instead. I've never ordered from them since. I was discusted that a cook would actually send out 2 black burgers to a customer and consider that fine. To me that means they don't care at all, so what else do they not care about? I don't want to find out. read more

This place reminds me of any little summer hotdog/hamburg stand except it has quite an extensive menu. They have your regular stuff, but I had the fried pickles (decent not great), and the suicide chicken sandwich, (also good but not very suicide!) Place is also famous for the 1lb pugger burger, which I have not tried as of yet. Interesting little spot for a reasonable price, with good portions. Would go back and try something else for sure. read more

My husband and I go to ONeils once in awhile and I would have to say I'm a little disappointed this time. It use to be when ordered a Pugger Burger you got a good burger and onion rings. Not any more I got fries instead and when I called back I was told that "oh the boss changed that about a month ago I guess I forgot to tell you" I can honestly say I don't think that I will be going back anytime soon. I because I thought it still came with rings I also ordered a fry and gravy the gravy was like water little taste and had a gritty feeling when eating it. I stopped going to O'Neils about a year ago because the food started to taste to much of the gas. Now I won't be returning. read more

I would never dine here again, unless you want food poisoning. I was deathly ill and got food poisoning here, after eating an under cooked chicken burger. I do NOT recommend eating here. read more

This place used to be good, one of the places you could count on when you were hankering for a burger... this is no longer the case! They've obviously changed owners and they have totally chinced out!!! Everything from the burger patty to the fries have seriously downsized!! There was a time that O'Neils burgers overhung the bun and the fries brimmed over the top of the box (and bag)... no longer the case... the bun was far to big for the tiny patty and the fries didn't even come to the rim of the box.... sad!! We won't be returning there!! read more

Best greasy burger and wings joint in town. (we've been sampling). Eat outside or to go. Real nice people work there.

Must be under new management. This place has gone downhill big time. Used to go there a lot and now I'll never go there again. Ordered two Dublin Deluxe burgers. One, they forgot the bacon on both. Two, asked for lettuce and tomato on one and the works on the other, got lettuce and tomato on both. The burgers don't taste the same and the fries were under cooked. Don't waste your time going to this dump. read more

I'm only giving this place one star because I had to. I visited O'Neill's recently after driving by it so many times, curious about the fare. I ordered the 1lb Pugger. The guy cooking takes a frozen 1lb beef patty and puts it on the grill. I assumed it would be dry and I was right. I cut it up for the kids to try and they were like, "ooh the Pugger!" Then they took a bite and were like, "meh'. Waste of $11. The restaurant was very dirty, inside and out, garbage piled up in the back. Won't be returning. read more

East side gem. Hamburger patties can be dry, but flavour is distinctive & toppings are choice. Double smoked bacon brings it to the next level. What keeps me coming back: creative menu, huge portions ('junior' box of fries must be an ironic name, it's a beast) and consistent quality. Recommended: grilled cheese burger, world burger, rancher's choice chicken sandwich. read more

Great food . I have heard mixed reviews on oneils but have a feeling it's overly picky people or someone has it out for them .. I've been ordering from there for 15 + years and have never been dissapointed. Great prices awsome portions read more

Great food, great location. I don't go here too often but when I do its always delicious. The portion sizes are a little too large other than that no complaints. read more

Just ordered from O'Neill's. What a disappointment. What was a good burger joint with a great rep has taken a turn for the worse. The 30 minute delivery time was off by about 40 minutes and the food arrived cold and burnt. Too bad. They used to be a landmark. read more

Real At O’Neill’s - Burnt burger received today - Fast Food Near Me - Hamilton, Ontario

I loved onieill's for along time-but in the last 2 years I have had issues-I tell them-not hot peppers-I cannot eat them-they put them on anyway-buy the time I get it they have soaked into the meat and bun-no good for me-garbage it comes, and when last year I complained and asked to be replaced well the cooked screwed up again -I got a dime put in it-I'm not the only one-on other blogs-forums I have seen this happen to them. why is the cook trying to make ppl choke, really does he gob in it too. so eat at your own risk ppl. read more

Used to eat here all the time but it has been a few years so we thought we would give a try tonight. We went in to order and the store looked to be in shambles. I broken white lawn chair by the door, filthy floors, paper everywhere, faded menus and advertisements, the counter tops were lined with dirt... not a good first impression however - knowing the food was good a couple years ago, we looked the other way and ordered anyway. 30 minute wait, and then our order was ready. Took it home only to find out this was a HUGE mistake!! Our order was accurate but wow... the poutine was dry, barely any gray or cheese at all, we may as well have ordered plain fries. And worst of all, our burgers were RAW!! No problem - we thought we would just call the store, let them know what happened and hopefully have them deliver us a cooked meal - everyone would be happy. NOPE!! Manny, the wonderful manager that he is, took my call and told me repeatedly that my burger could not be raw because they cook them to a certain temperature and there was no way they could make a mistake about it. He insisted this was my problem - not his (in hos words exactly)!! He then told me to bring back the raw burgers and he would replace them (that was at least decent of him) but when I said I was not coming all the way back there after having waited 30 minutes and then driving home and I requested he send a driver and we would gladly return the raw burgers that had only 1 bite out of them, he immediately told me that he was not sending a driver as this was not his problem. When I mentioned social media - HE LAUGHED AT ME!! That's right folks - HE LAUGHED - thought me spending my money on a $40 raw hamburger was funny. Well Manny... I hope you don't treat all your customers this way or soon enough you will be out of business. You are rude, disrespectful and certainly need some customer service training! I am a VP of Operations of customer service company and your behaviour today makes me thankful for the fantastic staff I have - all polar opposites of YOU! Not only does this O'Neill's restaurant not provide a meal for the value by serving it raw, but they employee individuals who don't give a damn! You should be ashamed!! DO NOT EAT HERE!!!! Bad service and possible salmonella poisoning which they don't even acknowledge! read more

I can't believe they killed my favorite burger joint four burgers$32.98 , (one family size fries $5.85) the box shrunk to half the size of the last time I was there , and half full ,and burnt , the burgers not what I remembered , I called about the size of the fries and the half filed box the answer I got was (next time you order I will give you junior fries for free ) I was not begging I am a paid customer and I can spend my MONEY where I will get service and respect we can all make mistake but be nice about it you need my business I don't need your food read more

This restaurant USED to be good. Sadly, it doesn't even deserve the 1 star I gave it now-a-days. It's damn near impossible to get thru on the phone to place an order. They simply don't answer the phone. If you finally get thru, it takes quite a long time for delivery. Chances are they screwed up your order and when you call back to complain, they hang up on you (that's if they even bother to answer in the first place!). Save yourself some aggravation and try another burger joint.... read more

Amazing burgers, but I personally can't eat tomatoes and asked to sub a pickle instead. Was told I would have to pay extra. I was not impressed. I'm subbing for a cheaper product and have to pay more?? Never been back since. It's a shame since the food does taste great. read more

Recently I read an article on Facebook of a family who received raw hamburgers from your restaurant. Your employee Manny was not helpful at all and lacked good customer service skills The picture of their food was posted and the burgers were definitely raw. Your restaurant was also filthy dirty I used to eat here all the time however will never eat here again Whoever owns this restaurant needs to take a serious look at your service and how your employees are treating the customers read more

Me and my wife boycotted this place forever. It was a late night and we decided to go to oniells as we were starving, ordered 2 pugger burgers with fries WELL DONE.. it was the end of the night, brought home burgers and they were RAW.. what a joke.. we were stuck with two raw burgers and had to cook on frying pan just to make them edible. you pay good money and people should take pride in what they do no matter what it is. read more

One of Hamilton's well-known but somewhat hidden gems. The burgers taste like you just grabbed them off your own barbecue, and the fries are delicious, reminding me of the ones you get at a chip truck. Small but friendly and very inexpensive! read more

had 2 bad experiences with take out and was given a credit but when I went to use it got a cheeky part-timer who hung up on me, so not only their food is not as good their staff are not either read more

Guys from work often go there for lunch. Awesome burgers! It's a bit pricey but one of their burgers is the size of 2 whoppers so it is definitely worth it.. read more

Was not impressed! Ordered a pound of wings and 16 perogies for delivery , it took an hour and a half to get here, was cold . The wings tasted burnt , every bite had hard pieces , and they forgot the sour cream for the perogies , how do you enjoy perogies with out sour cream ? You don't read more

Very Very disappointing. I had tried their burgers a few years back & was disappointed but I believe in giving 2nd chances so I returned about a month ago & ordered a regular burger w/onion rings & my spouse ordered the 'Pugger Burger' w/fries. The portion of meat on my burger made a kids burger from McDonald's look big & the taste was no better than I can BBQ myself. Because I was not satisfied after consuming mine, my spouse offered me a portion of his & I was completely disgusted when I discovered it was pink & uncooked. The rings/fries were okay but nothing special.I will not be returning. read more

Possibly the worst service ever. Ordered 2 meals one I was over charged for since they punched it in wrong, my salad was wilted and brown. My burger did not come with peameal bacon although that is what I ordered and paid for. On top of all of that none of the workers wore hair nets, including the females with long hair, one of them fixed their hair and continued making someone's food. When I called to complain about my order being wrong the man on the phone told me there was nothing they could do for me and hung up. I threw out their menu and it's safe to say they will not have my service again. read more

O'neils is a takeout only place. There is no seating and barely any parking so just be aware of that. The food is great, the type of thing you would see on man vs. food. Loaded with meat, cheese, and deep fried everything. Every time I have gone there there has been quite a long wait. At least 30 minute wait each time I'd say. But the food is worth the wait. read more

Ordered my food, 2 hours later and it still didn't arrive so I just cancelled the order. After this establishment being under new management recently, every time I've gotten service from there it has been horrible. I've been ordering there since they've opened up YEARS ago, and I will not order from there again. I USED to love this place. The food and ingredients seem different because it does not taste the same, the staff is not friendly and their service time is absolutely ridiculous. read more

I've always enjoyed there food and looked forward to it. Until today I ordered the fingers and fries, poutine, battered mushrooms, 2 gyros, mozzarella sticks and deep fried pickles which they had none left. When I got home the chicken and fries were over cooked and no plum sauce for dip and I was missing my family size poutine. Found out they are under new management. I will not be going back there ever again. read more

Probably the absolute worst experience I have ever had with ordering out. My sister called an order in at 6pm and was told it would be 45 minutes to an hour wait as it was Saturday. After an hour and a half she called back and asked where our food was only to be laughed at and told it would be there in an hour. It arrived just after 8pm and was disgusting. We had 2 orders of fries and they were still frozen in the middle. Called twice to ask for new fries and no one answered, we finally decided to go down there. When we got there all the workers were sitting around on cellphones and gave attitude when we asked for the manager. The manager was then very rude upon hearing our problem and told us that's how the fries are made on Saturdays as they are very busy. We asked for new fries, he said it would be awhile so we decided we just wanted our money back. He said no because we didn't bring the burger back with us, when I pointed out the burger was the only thing cooked properly he asked why I was there complaining then. Bottom line rude service, a 10 minute argument to get my money back and an overall horrible experience. I will never go back here again as this wasn't the first problem I've had read more

years ago this was a great place that served great food. new owners took over a few years back and boy did things change. when you call they always put you on hold for a long time. their employees are dirty,and rude.the filth behind the counter is unreal for an eating establishment. their chicken fingers used to be made from real chicken breast, now they use slimy gelatin like formed chicken, disgusting! we couldnt even eat them.their puggers are dry,burnt, and look like they were prepared by an angry blind man, just a mess.fries are no better, wet, cold and soggy. i will never order from this dump again! and be aware they use cheap processed cheese on their burgers now, not real cheddar. they are on their way out for sure. read more

I normally love O'Neils, until today, We ordered 3 dublin deluxe, one Quarter Pounder with Cheese, side order of onion rings, cheddar cheese balls and mozzarella sticks and a med gravy. $65 with delivery. alright I'm good with that, the cheese balls are amazing. so we order at 5pm, and wait, 2 hours goes by and our food has arrived! alright I know its a Tuesday night and it can be busy so I can deal with the 2 hours, its not uncommon for this place. first they forgot the debit machine, ok no problem, then we open the bags and are missing items. and our food is ice cold! we call and complain and are told to Microwave our dinner! they offered a credit that we felt was completely unfair. even if they offered our food at half price I would of taken it, instead we had to send the food back with the delivery company. 65$ and 2 hours and that is what we are told! it sucks! we love O'neils and are so disappointed with this service! unfortunetly we will not order again from O'Neils @ Barton ST read more