I called in to ReadyRefresh to cancel my service. They transferred me to another agent and I had to wait for almost 1 hour. I've had that happen many times, and I think their tactic is to just see how long we want to wait before we hang up and just forget about what we call about. Once I finally could get to the bottom of things and just explain, I wanted to cancel, they said well, we'll have to bill you $50. That was pretty aggravating considering I was finding unexpected charges in my bank account from ReadyRefresh. Just to get 2 5 gallon water containers delivered each month it was over $40. Too much money. Plus you have to pay for the dispenser cleaner, which is only $12, but before they would charge about $50 or more to come and clean your dispenser. I just feel it's a lot easier to order 1 gallon water containers from Walmart each month and just recycle the plastic... That ends up being about three dollars a week. I don't recommend ReadyRefresh as a home water service. If I do subscribe to another service, it won't be ReadyRefresh. read more

This is the worst company all the give is sorries for their poor business quality. I had ready fresh and always recieved my water. Since April I have received one delivery that was wont half the order wasn't delivered promised to bring and have still not received!!!! Called and they lied and said there was a road closure !!!! Lied again don't use them order from Costco and receive your water without excuses. Terrible customer service and delivery DONT USE THEM have no problem taking my money any not giving me the service of my water. read more

I NORMALLY DON'T DO THIS KIND OF REVIEW, but this is a terrible experience! Ready Refresh has overcharged me repeatedly. They keep adding items to my invoices that I never requested. After spending my time sorting out these issues, they promised adjustments, only for me to get charged extra on my next delivery. Their billing process is a mess--they charge me first and then send invoices days later, leaving me constantly calling them to resolve these mistakes. It's exhausting, and I've wasted hours correcting their errors. I WOULDN'T WANT THEIR SERVICE EVEN IF IT WERE FREE! OH, READY REFRESH; PLEASE DON'T RESPOND WITH A GENERIC, COPY-PASTED ANSWER TO THIS REVIEW. read more

I started with Pure Flo water over 25 years ago. They then were bought by Sparkletts. No problems at all. Then the merger to Primo Water Brands. I called and was on hold for over 30 minutes 5 times. I was told over the course of these calls that we would get a water delivery which never came any of the over 5 times. Not a single delivery. Beyond frustration, I asked for a supervisor which the support person told me didn't exist. We've been buying water April because these folks don't seem to have any idea what customer service means. I used to recommend my water service, now it's canceled. Thanks Primo! You really showed me how "Primo" you aren't. read more

Since the merger, their customer service has been worse than useless. They changed their promised delivery last week . I could only them on the phone after waiting for over 36 minutes. I figured that whatever promise they made, they were going to break, again. So I told them to cancel. I'll get water elsewhere. I've also emailed Costco (since I see that they're hosting Primo now), telling them of my experience and asking that they investigate themselves, and then find a different company to support. read more

They need to stop rescheduling my delivery of water. I've had to go out and buy water because they've put me off for a week.

This company is horrible. They keep telling me my delivery is delayed and have changed the date 5 times. It has a new name Primo Brands Delivery. They are quick to take the payment and charge rent every month. Thumbs down. read more

Tried to setup new service on November 24, 2024. Ordered a dispenser and 4 x 5 gallon bottles to be delivered to my apartment, water recurring every 2 weeks. The date they gave me was today, November 27, 2024, between 7AM and 6PM. I made sure I was in apartment all day to receive items. About 3:30PM I checked the website, which was talking about my NEXT delivery December 4th. No past delivery (the one I was waiting for) shown. Tried to call number listed (and several others, all go to same tree) and they close at 6PM EST. I am on west coast. Set new delivery (minus dispenser) for as soon as possible, December 3, but need to talk to human to find out what went wrong. Frustrated to have wasted an entire day waiting for something that never came. read more

The water is just fine. The customer service in not. I had to cancel my account and it wasn't easy. They make it very difficult. There business model is to trap you so if this sort of thing bothers you. go with someone else. I won't return to Readyfresh. read more

After 10 years of PureFlo and Sparkletts with no problems, Ready Refresh takes over and what a disaster. Delivery supposedly out for delivery, but skipped yet charged on the account and 3 days this week with over an hour on hold while I was transferred to 3 different lines to try to make sense of this. My account will be closed for good and the charge for water that was never delivered will be disputed with my bank as a fraud charge. Good luck to anyone who chooses to stay with this company. read more

I have, on numerable occasions, notified the company that I needed the bottles brought inside. Once again, this did not happen. I phoned the coompnay to ask the drivers to return. They responded sorry. I am going to cancel this service. read more

This guy parks in our private parking lot and delivers nothing to any of the business. He just blocks spaces and sits in his truck playing on his phone. What a waste of fuel and time as well as limiting customers from parking close to the business they are trying to visit. This isn't the first time this guy does this in our small parking lot it's happened on several occasions. Got here at 9:11am and left at 9:41, must be taking a break. read more

ReadyRefresh - Water Delivery Near Me - San Diego, California

Do yourself a favor use another company. ReadyRefresh is just a poorly run company. Drivers regularly screwed up deliveries. When we quit them they over billed us and then charged and excessive late fee while we TRIED to reach someone to discuss the overcharge. Just awful. read more

Just spent 35 minutes on the phone with them trying to cancel my service. They just raised the cost of our 5 gallon bottles to over $10 per bottle on top of our $12 delivery fee each time. After transferring me all over the world, I was finally transferred back to the US. The representative informed me there would be a $50 refurbishment charge for the return of the water cooler...I am spending over $140 per month on 50 gallons of water (includes delivery and water cooler rental). That's $2.80 / per gallon....I think I could buy gas for that a few years ago. read more

I did appreciate the convenience of having water delivered, but the extra fees and the fact that you're renting the dispenser (despite the salesperson telling me I'd be owning it) make the service far less appealing. In hindsight, buying a dispenser from Costco and filling up my own jugs at a local water store for a fraction of the cost would have been much more economical. After canceling the service due to a move, I was still hit with a $50 "reconditioning fee" to refurbish the dispenser. My advice: skip the hassle, buy your own dispenser, and get your water locally. Their website is difficult to navigate, and customer service involves long waits, only to be upsold at every turn. read more

If I can rate a 0 I would. With the merger the size bottles I had could no longer be serviced so I canceled my service. Seemed easy enough. My empties were set to get picked up and they never did, each time I would email customer service they told me my bottles were picked up and they weren't. I finally got a helpful person on the phone who scheduled a pick up next available which was 3 weeks later and confirmed my account was cancelled. When my bottles finally got picked up, I was delivered a case of plastic water bottles that I did not order and was charged. The one thing going for this company is the customer service on the phone is nice but the logistics, app, and everything else needs serious help. My family has also experienced incorrect charges, deliveries that never happened, and just difficulty in getting the product you want. Needless to say it's better to go with another company. read more

As many other customers on here, I would give them a zero star review if I could. I have been a customer of Arrowhead for over 25 years and ever since Primo took over every single one of my deliveries has been rescheduled multiple times. My last delivery rescheduled seven times even after I called (after the 6th time) and said if it was rescheduled again, I was going to have to cancel. I was promised it would not be and that they had contacted the local delivery agents to ensure it would not be delayed again. Well today was the 7th time it was rescheduled. I called and the person on the phone was so incredibly rude and couldn't care less that I was canceling my subscription after over 25 years as a loyal customer. I'm so very disappointed that I will now have to find a new water delivery service. If anyone has any recommendations of water that tastes at all similar to Arrowhead, I would greatly appreciate it. Shame on you Primo Brands for your horrible service and treatment of your loyal customers. I can't imagine you'll be around much longer doing business like this. STAY AWAY FROM THIS COMPANY AT ALL COSTS.! read more

Awful customer service! I told them I want to cancel my membership, but they keep putting charges through on my account. I've wasted countless hours trying to sort everything out. I have been double billed and also had charges put through that should not have been. If I could give zero stars I would. (My delivery driver however was excellent. This review is not for him. He should receive 5 stars.) The other thing I've read, is that arrowhead is adding fluoride to their water. They tell me they are not, but they won't send an email confirming this. Can anyone help with this information? read more

worst customer service over billing promise refund refused payment. gets worse they will not allow you to access your account before april. epic failure read more

We have been long term customers with ReadyRefresh. In the beginning we had a friendly driver who would actually put a new bottle on the dispenser and would check in to see if we needed anything else. All that stopped several years ago. There is no longer any customer service, communication and things keep getting worse. We stopped our service and and I have been promised 5 times that a driver would pick up or dispenser and empty bottles. This has been going on for 5 weeks!!! Everytime you call in the rep will say the pick up will happen in 5 business days between 7am and 6pm. Guess what it NEVER happens and their is never any communication about. It's a terrible loop to be in. Who owns this terrible company? It's a huge waste of time and money. DO NOT ORDER FROM THEM. read more

Where do I start with this HORRIBLE company? Just like somebody else said, I would give them a zero if i could. I had Primo Water and I loved it. Everything ran smooth. Then they merged with this garbage company and became Primo Brands and there is nothing primo about it. Nothing has been right, I mean nothing, since they merged. I have not had one order actually come when it was supposed to. And then I only get 1 bottle because we don't have our bottles out there because we have no idea when they are actually going to deliver. Good luck trying to talk to customer service. It took about 30 minutes being on hold to finally talk to someone that couldn't answer or fix ANY of the issues. It says they have longer wait times than normal. YEAH! That's because they suck and everybody is calling to complain and try to get their orders fixed! When I finally talk to somebody, I find out that I'm only getting delivery once a month when I used to get it twice a month. I'm only getting 2 bottles once a month when I used to get 3 bottles every 2 weeks. I was getting 2 rental charges and was told for both of the coolers I have. What both coolers!?! I have 1 cooler! What the hell would I need 2 coolers for. Takes her 10 minutes to look into it and say it has to be referred to the billing department to see "if" they can fix that because she doesn't have the power to do that. HORRIBLE, HORRIBLE company! I will be canceling my service. Do yourself a favor and don't waste your time, money, or the headaches dealing with this company. You'll be better off drinking from the faucet and the water hose like when we were kids. YOU SUCK PRIMO BRANDS!!! read more

The worst!! They don't charge me for month on my auto pay and of course I do not notice because that's why I like auto pay, then I have to pay several hundred dollars to catch up. Then it's gets worse, I tell them to skip a delivery and they still deliver. Then I get another delivery schedule but they say they won't deliver as requested but they do anyways. So basically whatever you do or request they will do whatever they want read more

FYI, initially I was told by salesperson that the unit was free of charge with membership, then I realized it was a lie and I was being charged for it every month. Then my deliveries weren't happening as scheduled, I even got the stupid texts saying my delivery was on its way, didn't get delivered until the next week. Finally I get charged $50 for returning the dispenser I was told was going to be free in the first place? Totally unacceptable and unfair. Looks like this business has been doing people wrong in the same way for a while. The business makes it difficult to make contact and cancel membership. read more

It looks like I have the same issue as many others. They have zero customer support, they do not respond to calls, letters or emails. What's worse, we never requested service, one day the driver drops off two bottles of water and starts to leave, I stop him before he gets to the door to inform him that we never ordered any water and that he should take it back. His response- "once its off the truck, I am not allowed to take it back" but that he would take care of it. I started calling, emailing, writing. Nothing but bills and now late payment fees. I still have the unopened bottles on my floor. I cannot recall ever having this bad of an experience with a business before. If you need water service look elsewhere, these guys are not anyone you want to deal with. read more

Extremely disappointed with this company that took over for Palomar Water. The water and delivery have been fine but the fees and hidden fees are ridiculous. They are charging almost as much for a gallon of water as a gallon of gas when you consider all the fees. Delivery charge, dispenser rental and they even charge you to send you a bill. I cancelled my delivery and they charged me $50 to clean my discontinued dispenser and another month of rent for the dispenser. I'd rather go thirsty than deal with this robbery. read more

Do not do business with this company! Cheap broken down machines. They deliver dirty water bottles. As in bottles covered in mud. Multiple issues with late fees while I was set up on autopay. There was nothing I liked about this poor managed company. I wish I never did business with these people. Absolute garbage. read more

Worked for a company that sold this product, Divergent Marketing Solutions. Once I dove into the product knowledge and customer service from Ready Refresh, I do NOT recommend working at Divergent or selling Ready Refresh. I'll even posit not to purchase your water from RR. Customer service is non-existent. read more

This company has absolutely terrible tasting water and even worse practices. Something in TINY text in their TOS - if you use a water dispenser for more than 30-days they charge you $50 "cleaning fee". So I rented for just under 60 days, and the fee + charges cost me more than buying a brand new one. They also make you call to get any sort of help, and then put you on hold with terrible music for 30-minutes. Terrible business, I HIGHLY recommend you stay away. read more

Worse service evere and hundreds of dollars in cancelation fees, return fees and poor tracking! No one helps you and just sends you to collections. DO NOT ORDER FROM THIS SCAM! read more

The worst water company, no one picks up the phone. They don't reach back to you. The hours say closed within the open hours . Wouldn't ever order from them again. I was told the machine was free with a deposit $20 now they want to charge me $50 read more

SCAM! Impossible to cancel services. Class action suit needed! Horrible customer service. Canceled our services in the 1st month over a year ago, never even took the water dispenser out of the box. They came picked up the unopened water dispenser after a few weeks and full water bottles, yet despite talking to them multiple times about this, I am still being charged every month a rental fee, over a year later! They tell you to call the 1-800 number, they are no help. You are better buying the dispenser outright from Amazon and filling the water jugs yourself every few months, this will save you thousands of dollars and the ease of mind that you don't have to get sucked into a scam! read more

I called 800-274-5282 to cancel service, then they redirected our call to another department, and nobody picked up the phone... until now I am still not able to cancel the service. read more

Readyfresh always delivers and picks up my empty water bottles at my front door. Well, today the delivery person left my water at the back door, so did not see the 7 empty water bottles that were out front, so he did not pick them up. I called Ready Fresh and the "help desk" person said there is a 19-dollar charge to pick up empty bottles if there is no delivery. What??? Seriously??? So besides leaving my water bottles in the wrong place, and not picking up my empties, I have to pay 19.00 for THEIR mistake to get my empties picked up? Yes, that is correct they are charging me 19.00 to pick up the bottles that were outside today and should have been picked up. And they cannot come for a week, so now I have the new water bottles plus all my empties to put somewhere in my house for a week. arghhh!!! I cannot cancel this service fast enough! I am so angry! this is really the worst customer service there is! avoid Ready Fresh. read more

This is the worst service ever. You can not cancel bc there is no option on there website and they charge even when they don't bring water . Water scam so stay away. read more

After writing the above review, my next order didn't show up and was rescheduled for two weeks later without notice. I rescheduled it myself to yesterday, and reduced the order to 3 bottles - the minimum ReadyRefresh will deliver. When they showed up, one bottle had a plastic ring floating inside and a note taped to it, likely from the customer who had refused it, stating that it was contaminated. Search #readyrefreshsucks on youtube to see my video rant. ReadyRefresh, cancel my account, pick up ALL your bottles, both empty and full, and credit my account. read more

ReadyRefresh - Plastic ring floating in bottled water delivered by ReadyRefresh - Water Delivery Near Me - San Diego, California

Increasing fees without notice and invoice doesn't explain the $8 fee including the monthly payment

Piss poor customer service/delivery. Delivererd wrong number of bottles several times. Online schedule delivery date differs from actual date. When cancelled service, it's been two weeks for them to come pick up the dispenser and bottles. Their customer service is in the Phillipines. No help. This company sucks ass!!!! read more

Not a great experience. They kept leaving the empty bottles when I'd set them out. We were trying to move out and had like 15 empty bottles. I called and confirmed a schedule pickup on two occasions and no one showed up. I tried cancelling my account multiple times via email with no success. I don't have time to sit on hold for hours via phone and then get disconnected. You have a website, customers should be able to cancel their service online if you cannot provide adequate customer support. Oh and if you don't cancel your account successfully they will continue to charge $20 late fees every month indefinitely. I will say the water tasted good but we will be finding somewhere with better customer service for our new house. read more

I have to call them every single month and remind them that I need a delivery. My water is been out for weeks. I don't understand how this company operates. If I ran my business like this, I would be out of business. read more

They charge a fee to call in for help! I can't believe this. Horrible. I wrote to them days ago wanting to know when my next delivery of water was. No reply. I call this afternoon. The message said to be advised that there will be an "agent's assistance fee of $4.99"! Do not get involved with these shysters read more