Driver went above and beyond what i could have asked him to do. Our pool we thought was level but…read moreobviously was not. He helped to get it as level as we could even gave us tips that could help in the future. The pool is a "box" pool from Walmart. He said it happens more than you think and that they try to get the pool as good as possible before they fill them. Really Really lucky we got them to deliver our water

Easy and efficient. The driver was great. Nice guy. I have a terrible driveway and he was able to…read moreback it out without issue.

I LOVE Tribeca Beverage Company. I really appreciate the customer service. They are so…read moreaccommodating & always answer the phone. I've never had any problems with delivery or anything else for that matter. I highly recommend them to anyone looking for a water service. And I love that they have 5 gallon GLASS bottles with a bottom feeder.

Very pathetic and unprofessional company. Based on overall attitude of the owner about the recent…read moreissue. He is lacking analytical and logical skills who would rather keep his two horribly offensive delivery people, not to discipline them and possibly put himself into a much worse legal predicament later. Seemingly, it stems from the fact that he cannot replace them, lacking resources for more skilled staff. Or some other reason. The mechanical condition of the delivery truck should also be evaluated since the traction of wheels should not produce this kind spinning, possibly tires too bald, should be verified with state authorities as well. Everything starting with stuck getting stuck due to failure to just back out, unauthorized attempt to do U-turn, especially if you are lacking the skills to maneuver between the obstacles. What seemed to be no challenge for previous two trucks completing deliveries within the last day or two, personal vehicle and even a sport car, this fellow had an overblown issue. However, being stuck should not have risen to being an assholes or disrespect and insult the customer. It is part of doing business and ought to be treated as temporary issue. Thankfully, with my mechanical assistance and direction they were able to back out finally. What took place before and after should have been enough for the owner to fire these two people immediately. Specifically, the driver's assistant was blaming, belligerent and attempted assault by advancing on the customer. After a verbal push back and standing the ground, he backed off. Upon, the eventual departure the driver arose to yelling , throwing insults, and threatening. I explained to the owner of the Tribeca company that I have video surveillance and audio recording of complete interaction from many angles; I provided him with some copies to begin his inquiry. Even before speaking to these two, he seemed be on the path to justify the behavior of these two-ghetto style, tongue loose home boys by coming with various excusable scenarios and psychological nuances of hard work and travel. He called back a day later implying that he is not taking any disciplinary action nor is able to assure me if these "two idiots would not piss into my water next time". The fact that there was a physical threat, insults, microphone picking up these two calling my wife "cunt" for not stopping them when she opened the gate is not enough to take responsibility. He cancelled my account.

Absolutely top notch service. I called and was scheduled…read morefor spa pool water and in just a few days all was completed. I'm impressed with the quality of customer service, very knowledgeable about my new pool, the price was very reasonable as well.

Responsive and fast. I received a return call the next day (not like some others i wont mention…read morehere), and he showed up when he said he would. Nice clear, clean & affordable water. Thank you!

My wife and I have been seeing Royal Pools and Spas at the Dutchess County fair for years both of…read moredreaming that one day we would own a bullfrog hot tub. We finally purchased our new bullfrog tub in June from their Poughkeepsie office and had the pleasure of being their new salesman Darius first customers .without a doubt Darius and Leslie were both professional and knowledgeable about the the sale of our hot tub.. we are glad we picked royal pools and spas in poughkeepsie!

REAL HYDROTHERAPY and TAX DEDUCTIBLE, too!…read more My wife and I bought the A8L Bullfrog hot tub 3 months ago, and we are delighted. We use it every day, sometimes twice a day. We shopped at 3 different hot tub showrooms and Royal Pools and Spas was the only one to offer a "wet test." (Thank you, Leslie!) I really wanted to see if we could clearly feel the effect of these cool interchangeable "jet packs." The answer is YES! You must experience the Four Oscillator 201 jet pack. It really gives you a kneading back massage, as long as you want, where you want it. The waterfall, beyond being merely cool, really gets hot water to muscles on the upper neck and back of the head. When you turn off the waterfall feature, it has 4 firm jets which really get into your back. The Neck Blaster jet pack does the job well. You will want 1 lounge chair, but you don't need 2. The lounge chair gets jets on your legs, feet and back, at the same time. Besides being relaxing, warming and de-stressing, it provides real hydrotherapy for sore muscles after vigorous exercise, yoga, muscles damaged from surgery, aches and pains from previous car accident or other trauma, arthritis, etc. The design and engineering of the bullfrog hot tub are praise-worthy. I appreciate all the thoughtful details: the external and internal lights, lighted cup rests, arm rests, wrist jets, hip jets, foot jets, control valves on each jet pack, easy to understand control panel. Kudos! Hey Bullfrog designers and engineers: Could you possibly relocate the bottom drain from the bottom of the sidewall to the flat bottom of the tub for better draining, so we don't need to use buckets, a shop vac or spa pump to drain the water? Royal Pools provides a starter spa chemical kit, steps to get in and out, a cover and lifter arm. Make sure to ask for the handrail, too. You will need and use it. BONUS: As an experienced CPA tax specialist in Staatsburg, NY, I can say that this spa is definitely TAX DEDUCTIBLE, by individuals and businesses, according to the Internal Revenue code. Make sure you take advantage of this. What could be better than a government tax deduction/subsidy of YOUR hot tub? Now, we spend more time outdoors, during the day and at night, and we feel better. This hot tub was one of the best decisions we've ever made! Thank you, Royal Pools and Bullfrog. Best wishes, Robert Greene CPA CMA

Very pleased with Diane and the rest of the people at Maple Tree Kitchen. Special thanks to the…read moreinstallers because parts of the install were very difficult. Depending on the job, the process may take longer than expected. Have a place to wash the dishes by hand if necessary. Have bottled water if you have a filter attached to your kitchen faucet. Also, the counters need a day for the glue to dry before doing plumbing.

Ghosted us after they initially came to our house. They said they would follow up with us soon…read moreafter. They did not. Never trust Home Depot referrals.

A1, full service pool peeps. Installed our pool 19 years ago, and serviced and stood by our pool…read moretill today!! Only one liner later!! Top service, fair prices and nice service staff. Thanks Jack & team!!!

Karl and his crew at Classic are great. They were about the only company who was willing to help me…read moreout when I was in the process of buying a house in the area and looked at maps to let me know if a pool could be installed at the house I wanted. Based on that kindness, I went with Classic to install the pool and they did a great job. I certainly would not go anywhere else.

The Husband and I have been very pleased with Leighton's. We knew going into the purchase of our…read morehouse that we had some water issues to address, and Leighton's was super helpful. They came out right away, ran all the necessary tests, and gave us a ton of useful information. They really took their time helping us work through a situation that was pretty foreign to us, being that neither of us previously had a well, as opposed to water provided by the city/town. Timeliness was a concern because we couldn't move into the house without a water treatment system in place. Leighton's was very accommodating and didn't shy away from scheduling work on a holiday weekend. Subsequent service calls have also been great, and the staff was not resistant to our observing and probing questions, which were clearly intended to help us handle some future routine maintenance ourselves. We have recommended Leighton's to several people we know.

When the sleeve on my UV light broke last winter, my wife and 1-year-old were without running…read morewater. A big problem! The folks at Leighton made a special visit to my house when other plumbers and water experts told me to wait for days. They understood the urgency of the situation, and now I understand where to give my business. Excellent service!

I had a very disappointing and concerning experience with Culligan…read more A water bottle delivered to my home had tape placed under the handle, making it not easily visible. The tape was covering a crack in the bottle, which I did not notice at the time of delivery. This strongly suggests the bottle was not properly inspected prior to being refilled and sent out. That bottle leaked, causing water damage to my floor. This is not a minor issue--it's the result of a clear failure in basic quality control. I reached out to the company via email and follow-up voicemail and did not receive a response within a reasonable timeframe. No acknowledgment, no attempt to resolve the issue. At a minimum, customers should be able to trust that containers are properly inspected before reuse. When that fails and causes damage, the expectation is that the company takes responsibility. If this matter is not addressed, I will be pursuing a formal complaint through New York State consumer protection channels. There are far more reliable, responsive, and customer-focused water delivery companies available. Based on this experience, I would strongly caution others before using this location.

Never answer phones. Slow to make appointments and slow with salt delivery, If you need something…read morestart calling at least a week in advance. Best time to call is 8AM and go to sales, no matter what you need. They are the only ones to answer. Guy who delivers salt is nice and polite.

Vance biengardo was very charming at first. He came across as an honest business man. He asked for…read morealmost all of the money to be paid upfront and after that the excuses started. A 2 -week job ( that's what he said) took almost 2 years to completion and he was not able to finish it. We had to pay another contractor to get the job done. In the meantime Vance walked away with our money. Like the reviewer mentioned, we wished we had done our research that showed him having a legal case in 2016. Had we known about it we would not have used him. He has been dishonest in the past and that behavior should not have been tolerated. We found out about it when he was not showing up for the job. At that time we started to do our research and there it was.. Why did the county or state allow him to continue with the scan? When we asked for our money back he said very rudely.. you are not getting any money back. That's when I said to him, I will allow the legal system to decide that. Long story short, he was paid and didn't complete the job. We had to pay someone else. All- please do your research before hiring anyone. It doesn't matter how charming they are.

Long story short this man is a thief, do yourself a favor and look up his whole name VANCE…read moreBIENGARDO and you'll find his Grand Larceny conviction in Marlboro back in 2016, he has also rebranded himself to continue stealing peoples money and now goes by Pool Builders of America, I wish I had done better research before hiring him back in a October of 2024 to build our inground pool, his MO is to be charming initially, very eager and responsive, he will say yes to every demand, then start collecting money up front, once you hand him money, the excuses start to come as to why the work is delayed...I don't have enough space to truly explain my experience, but I was promised my project would be done in 4 weeks and I had to fire him at almost 9 months with nothing but a framed hole in the ground, some concrete steps and a ruined backyard...please DONT DO WORK WITH THIS MAN before you look up his name and previous business handle.

I used Hudson Valley Concierge to take my wheelchair bound dad to see my uncle in a memory care…read morefacility. They have their own ambulette and it was so much easier than trying to transfer my dad in and out of a car. Sally in the office and Brandon who was our driver were both professional, helpful and kind. I highly recommend them!

Sally went above and beyond to help me, when no one else has. Contacted me immediately regarding a…read moreride that had a conflict. Not only did she stay on the phone with me while I rambled, was the only person that took the time to explain and referred me to someone that could provide help. I would recommend this company to everyone. Wonderful people (second time I've dealt with someone at this company) that go above and beyond!