After years of service, I had the pleasure of meeting our delivery driver today. Thanks to my interaction with Art, I will be continuing my service as I was on the verge of canceling. I understand that businesses experience operational issues; however, as a large, well established corporation, it is essential to remember that customer satisfaction is crucial to revenue generation. I am leaving a five star review solely based on my interaction with Art! read more

We've been using ReadyRefresh for water delivery since January 2025, and the experience has gone downhill quickly. Our pricing has increased significantly in just a short time. For example, our delivery used to be around $58, and now it's suddenly $74 with no clear explanation. Because of this, we decided to cancel the service, but that's where the real frustration started. The cancellation instructions on their website do not work, and there is no actual option to cancel the subscription online. We've called three different phone numbers trying to reach a live representative. Each time, their automated system takes us through multiple prompts, only to route us to a satisfaction survey instead of connecting us to an agent or giving us a cancellation option. At this point, it feels intentionally difficult to cancel, which is extremely frustrating and unprofessional. Customers should not have to jump through hoops just to stop a service they no longer want, especially after sudden price increases. If someone from ReadyRefresh or Primo is monitoring reviews, please contact us so we can finally cancel this account. read more

Truly a customer service experience worthy of the cable company. Ever since this company went through a merger, the service has been horrendous on an epic scale. I had 3+ years of exceptional service followed by a meltdown I can barely describe. First, the driver stopped coming to the designated pickup place. Rather than replacing my bottles, the driver just kept leaving more. I called and called, but the bottles kept coming. I left written notes in black sharpie, but the bottles kept coming. At one point I had 16 5-gallon water bottles blocking my driveway. It apparently occurred to no one that this might be a problem. After a couple of angry phone calls, I finally got that to stop happening. They started taking empties. That was great. When the supply ran out, I realized that they had stopped delivering water. They stopped doing anything. They did not, however, stop charging me. Or sending me notices that my delivery was complete, when it was obvious no one had shown up. I have a notification on my iPhone that my water was delivered 30 minutes ago. I'm staring at a bunch of empties that were neither collected nor replaced. And the agent says they can't ask the driver to come BACK to my house. So I call them, again. This time they tell me that my account is on a replacement service they no longer offer. So they now need a fixed number of bottles with every delivery. The burden is now shifted to me to increase or decrease the order every week. Oh, and they can't have anyone here for another week. No way, no more. My highest possible recommendation... to stay away. read more

If I can put 0, I would put! Horrible people, zero respect, zero customer service and they owed us money and sent $80 to debt collection because they paid them and closed account. read more

What in the actual world, never do business with this company or Primo Water if you can. We have been subscribed with this company for water delivery at two addresses and the inconsistent deliveries were a constant headache. Worst yet, they merged with Primo Water and have skipped two deliveries and are impossible to get any customer service or help online or the phone for two weeks straight trying to figure out why the app says delivery will be a certain day which keeps moving but never occurring and worst their service reps hang up or say my account details have been lost. Now having trouble even cancelling my account. Ridiculous! read more

Its almost awe-inspiring how poor this companies service is. It is almost unfathomable in first-world America. This company / service is as incompetent and unreliable as it gets at all levels. It is also likely a dishonest company that uses deliberate software glitches, etc. to cover its incompetence / insolvency. If they didnt recently monopolize the water delivery market, I'd have been gone. This company is a great example of how bad monopolization of a service can be. read more

HORRIBLE SERVICE I signed up through a special promo with Costco, and everything was fine--until I needed help. Customer service is practically nonexistent. I've tried calling at different times of the day and can never reach a live person. The chat feature? Completely useless. They had no problem emailing me to say my special pricing would be removed because my Costco card was canceled. I did update the card, but I've spent weeks trying to reach someone to update my account with no luck. On top of that, they move my delivery dates around with no notice. I'm done with this useless company and their nonexistent customer service. read more

Horrible customer services Deliveries are almost never on schedule, customer service will tell you sorry and schedule a new delivery but they don't deliver. They can't even keep their drivers. Don't waste your time or money, I haven't received a water delivery since June 10th, 2025 and it is now July 17th, 2025 for an unpaid balance of $96 that was supposed to get credited to my account because it took them over a month for my June 10th delivery. I cancelled my services as of today! read more

Primo / Ready Refresh / Alhambra All the same water delivery company. I wouldn't give them 1, but this review makes you leave one star. Originally over a year ago had great service. Then the company merger had a horrible change in service. The communication was none, service of water stopped, my credit card was being charged when NO WATER DELIVERY, NO SERVICE! Our jobsite waited three (3) months for water that was promised. Water delivery after delivery promised had excuses for why they couldn't make it. Promised to make it up, then still failed to deliver. The phone service line recording makes you wait on phone half hour before it will connect to a real person. Canceled our service in May, and then four months later they are still charging my credit card. I wait for a real person again for 25 minutes, she puts me on hold, comes back, puts me on hold. Says she will cancel my service that was canceled previously in May 2025. Says she will connect me to a supervisor to cancel my service again. To remove an automatic charge two days ago for a delivery of water. They have burned up my time, my credit card, and can't get a water bottle delivery right. Beware of ordering from this company. They need to improve on communication, delivery, and service as promised. From, A Disappointed customer! read more

ReadyRefresh - Waiting today on hold, customer service. Disappointed! - Water Delivery Near Me - Milpitas, California

You DON'T DESERVE ONE STAR, but it's not giving me a choice.. Primo is the worst company that has ever happened. Been a customer for almost 10 years and these idiots buy the company and all of a sudden no one knows how to work? I've called numerous times just to be on hold for almost 2 hours each time just so they can tell me "my delivery is on its way"? I was scheduled for delivery May 28th. Today is July 1st and still no delivery?? What kind of company are you guys running? Where is my delivery?? Extremely disappointed read more

One Star -- Customer Service Nightmare & Broken Ordering System If I could give Primo Brands (formerly ReadyRefresh) zero stars, I would. This company is a complete disaster when it comes to customer experience. I attempted to place a one-time order through their website, and after selecting my item and clicking "Add to Order," it simply dumped the item into my recurring delivery instead. There's literally a button labeled for one-time orders, and it doesn't even work as advertised. The website is poorly designed and misleading. Frustrated, I called the customer service number listed on their site. After requesting an agent, I was dumped into an endless loop of "high call volume" messages. No estimate, no hold music, no option to request a callback--just a black hole of wasted time. Thinking I might get better support online, I went to the Help Center and tried their "Chat with Us" feature. Total joke. I explained both issues--website failure and inability to reach customer service--and was met with absolute silence. No response, no troubleshooting, nothing. It's as if the chat function exists just to pretend they have support. This is not just bad service--this is non-existent service. I don't know how a company in 2025 can operate like this and still expect people to stay subscribed. If you're considering using Primo for water delivery, don't. There are other companies out there that still believe in treating their customers with basic respect and responsiveness. read more

I'm a Costco customer with Alhambra water. ReadyRefresh is now handling my account with the worst service ever. My water was delivered out of normal business hours - I have 6 water bottles that need to be picked up. Their chat app does not work to communicate this error, I can't get to anyone on that app and their site never works either. You can't communicate with this company - I suspect this office doesn't have people to handle workload. I do not recommend this company moving forward. read more

Ready refresh was able to deliver water. Primo can't. Day after day of reschedules never to deliver. Why reschedule when it will just be rescheduled again? I'd rather the delay be for weeks as long as it would be accurate. read more

Since you have changed from Alhambra that I was a customer for years. I haven't received my delivery for two months. I had payment set up to automatically bill and now they are wanting me to put my credit card for payment when they would deduct from my checking account. I have called customer service and they tell me everything looks good but charging me late fees. read more

Non existent customer service. For months, no deliveries when they experience drivers quitting. It's now a monopoly in this area; prices go up, no water gets delivered, yet they still charge the monthly fee for the rental of the cooler. Look elsewhere for a company, and if find one, please post them read more

If I could give this zero stars I would. Have been a customer for years. Since their recent merger into Primo brands, the service has gone down and the prices has gone up. Way up. My last delivery has been a no-show and then rescheduled 4 times. The customer service hold times are "Upwards of 2 hours" and the bot (if you can call it that) on the website, can't answer basic questions. What an embarrassment. read more

The recent merger seems to have fired anyone and everyone who actually works. They have now rescheduled my delivery date six times. We are on Day 10 from the original delivery date. We've resorted to drinking from the hose out in the yard. On hold forever and never can get anyone to respond. Their chatbot is useless. We are kicking around for a new supplier that isn't connected to Primo. read more

Save yourself the trouble & find water delivery somewhere else, anywhere else. Heck, take your empties, fill them up yourself & lug them back home on your own bc that's a whole lot easier than getting water from these guys. We've had 1 delivery in the last 4 months.. Yes ONE! I've called numerous times, I've actually gotten through to a live person twice. They keep giving me delivery dates & never show. BTW, this is all after clearing up our account that was stopped due to unpaid balance of $0.00. Yes the automated lady kept telling me that I needed to pay my balance of ZERO dollars! I literally didn't even know how to go about paying off my unpaid balance of zero dollars. Those are just a couple issues I've had with them. Now I'm done & am getting my own water. I DO MOT recommend this company to anybody..!! read more

Horrible service. Spoke to customer service to find out why my service has been so bad lately and was told I would have better pricing and service if I ordered once a month. She said she scheduled my delivwry and updated mynew order qty and today. We'll today, my bottles were out and nothing happened. I signed onto my app and found my delivery was scheduled 2 weeks out further and my quantity had not been updated. So if you call for assistance, you should probably double check your app as they don't know how to help you. read more

Would be NO STARS if that was an option. We have had service with ReadyRefresh/Primo Brands for several years without an issue. Now they have had a merger and service is horrible. Our delivery keeps getting canceled, we've gone without water for 2 months. They keep adding free bottles to our next order, but free doesn't matter if we're not getting the water. Yesterday's delivery should have been here by 5, it never came, and this morning the notes say it was canceled per my request (lie), and won't be available for 2 more weeks. I am actively looking for new service. read more

I have been a customer for over 16yrs with this company and the company that it was before (Arrowhead Water). Now that Primo took over things are not good. I had a delivery scheduled for June 27th. They pushed it back 3 times. I called and they said they would give me a $5 discount, and that there would be a delivery on July 9th. We ran out of water on June 30th. We had company for 4th of July and had to buy additional water from the grocery store. Come July 9th no delivery. I called and cancelled on July 10th. They offered me some discounts but nothing that would make a difference. I am saddened that this 16yr relationship had to end on such a sour note. read more

Negative 10 stars!!! Horrible! Just like the past 6 failed deliveries the one on the 8th of July was a no-show! Are they trying to drop the residential customers? They must be delivering to someone. Just the white neighborhoods? Been through this before with this water company. This is a medically fragile household, allergic to their grocery store water. They promised over a week ago that we would be prioritized. BULL!!! Now their call center is in China? Or else the rep was a new citizen? They are an obnoxious monopoly that bit off more than they can chew and don't care how we are treated. Dropping them as soon as we can. I hate being lied to and disregarded by the filthy rich. read more

They deserve NO stars. I have called every day for 1.5 MONTHS. Every day, my delivery is supposed to arrive 2 days later. It never does. It is always "on a truck." I always speak to an escalation manager. They all lie. They literally have no idea what they are doing. The call center is filled with people who clearly have no idea what is going on. Everyone is providing made up names. You wait on hold for 1 hour minimum each time. You cannot call or email anyone directly. This company is a FARCE. DO NOT WASTE YOUR TIME AND MONEY read more

I would give no stars if possible. Negative 20. One week ago today I on hold for 3.5 hours in between speaking with 4 different people. Issue not resolved but they said I would hear back from them within 72 hours. Today, I requested a callback and they did do so. However, same thing - person who I spoke to has NO idea why they charged me $650 when our normal monthly rental fees are about $75. NO idea. And said it needed to be escalated. On hold again while transferred to be escalated. 30 minutes later someone comes on and they start all over again - asking what the issue is and they will put me on hold to look at my account/the invoice in question. This is a business account. Maybe they thought a large charge wouldn't be noticed? And VERY unhappy now that there is NO option other than AUTO PAY, because I never would have paid this invoice. Same scenario AGAIN - person says they are not trained to take care of it and will escalate. I asked to speak to a supervisor. I do not have high hopes. read more

This company is THE WORST. ABSOLUTE WORST! DO NOT! I REPEAT DO NOT SIGN UP FOR WATER DELIVERY FROM THIS COMPANY. They will not show up on the date they're supposed to, not show up with all items in your order, STILL charge you for delivery when they don't show up, double charge you for deliveries and then will make you handle your customer service disputes with an AI bot. If I could give them ZERO STARS, that would be more appropriate. THEY SUCK! read more

5/1/25 I called each day this week, during business hours, and waited on hold for 17, 19, 21, and more than 30 minutes. I hate their music tone they have for those on hold. This morning I tried again at 8:15 am and after waiting 15 minutes a young woman finally answered. Her explanation for why they did a delivery 4 days earlier than expected was that since the merger the deliveries have been trying to catch up. But mine was early! She didn't offer me any comp for my inconvenience and didn't offer a real apology either, that's poor customer service. Even after the early delivery the same delivery date still was on the website - and they didn't show up yesterday!!! I'm just about ready to cancel service with Primo/Ready Refresh and go with a more competent bottled water company. read more

I had an order scheduled for 5/28/25, but it has been rescheduled for 5/30/25, then 6/3/25 without any notification which I'm signed up for. I called and spoke to a representative on 5/30/25 and she confirmed that my order would arrive on 6/3/25 and also removed Pellegrino from being a recurring order, which I did not sign up for. It is 6/3/25 and my order has not arrived and is no longer listed on my deliveries. Instead they switched my current order of Arrowhead and the Pellegrino to a separate recurring orders starting 6/10/25 and 7/8/25, neither of which did I sign up for. I tried to remove items online from being recurring and got a pop-up (attached screenshot) saying I would need to speak to someone to stop a recurring order permanently. They also have not replied to my email from 5/30/25 except for a canned reply saying they will get back to me. After 39 minutes on hold today, I spoke to someone and they escalated it to someone else and are trying to get it scheduled for later this week. Both representatives were professional and were trying to help. It seems like the merger from ReadyRefresh to Primo brands is causing a lot of problems. I'm hoping that this gets worked out because in the past ReadyRefresh delivered water on time and in good condition. A few months ago I would have given ReadyRefresh 5 stars. read more

ReadyRefresh - ReadyRefresh, now Primo adds items without consent as recurring and won't let you remove them online and not answering support phone line. - Water Delivery Near Me - Milpitas, California

Service is very poor. They dont deliver on the assigned date . They never inform you in advance and you end up holding a lot of empty bottles. read more

I made the mistake of ordering mountain valley from them and racked up $400 in "bottle deposits" that they now refuse to refund me. I've called them over three different times and each time they've promised to refund me the money within 3 days and let that deadline fly by. Now it's been over a month and the latest estimate is 72 business hours, which translates to nearly two calendar WEEKS. Read the review of this terrible business and stay away. Otherwise your pain is on you. read more

I will never recommend this water undelivery service. I want to mirror the same sentiments with the previous comments. But including they don't have any customer service and don't pick up empty bottles. I was charged regular tips on my account after I was able to get online noticing my final bill. read more

I have to admit I got a chuckle out of some of the reviews but only because I now know I'm not the only one experiencing this chaotic craziness called Primo. I've experienced what everyone has plus more. Someway somehow I finally got through to someone online (they emailed me back after no response for weeks) and actually cancelled my account that I tried cancelling for months by phone. Anyways, thought I was FINALLY done with them for good but noooope! They charged my card for a bunch of bs fees after everything was returned. Long story short, after emailing endlessly back and forth (because every time I call I get hung up on after about an hour) they send me some terms and conditions from 2025 (I signed up years ago) that don't even apply to my account. Refused to provide me with any terms and conditions I actually may have signed stating all the fees. So now I have to fight them through my bank to get the money they illegally stole from me. I will reiterate what everyone else has said..,.DO NOTTT sign up with Primo. I've never encountered a company this unorganized and bad. read more

NEVER ORDER DELIVERY WITH ANY PRIMO BRAND (Arrowhead, Alhambra, Nestle, Ready Refresh). I started with Alhambra 7 years ago. Delivery/pickups were all on time as scheduled. I moved everything remained consistent, no hiccups with delivery. Fast forward to May 2025. It all went to crap after merger. Deliveries missed, when delivery came, they double my order. Literally 20 5gallon jugs outside my door. I live in a small 2 bedroom apartment. No where to store all the bottles. Had to leave them outside in hallway.I called to have half of them picked up. Had to wait 2 weeks!!!! A week and a half later, another 12 more 5gallon jugs delivered. Requested another pickup, this time had to wait another 2 weeks. I went into my account to skip a month, and they still delivered MORE jugs. Have had enough of this!! Canceled last Tuesday and they said they would pick up the water dispenser and all jugs on 7/15/25. Guess what they DID NOT PICK UP THEIR STUFF. I called today and they said the driver told them we weren't home. First, everything is outside my door. Second, we were home all day and my couch is less than 50ft from front door. LIARS LIARS LIARS. I told the rep today I will leave outside but if it gets stolen, no longer my responsibility read more

Like most, I agree that the merger with Primo Brands/Water.com has been a nightmare. Deliveries are late or don't happen, ordering and simple pick up of empty bottles without replenishment takes a phone call, and trying to get anyone on the phone is a nightmare. They offer no discounts or free bottles - ANYTHING - for the massive inconvenience literally every customer is experiencing during this merger that is supposed to make things 'better'. Every aspect of this company and service is the worst. I returned 3 empties over a month ago and have requested the deposit be credited back to my card several times to no avail. I just had another 3 empties picked up and the credit amount is wrong so now I'm stuck on the phone with the awful hold music (echoing another review) for what I imagine will be 30 minutes at the very least (31 mins and counting as I type this). I'm researching people who work for the brand on LinkedIn to try and get ANY sort of answer or help. I intend to take my business elsewhere once I get my money back in full. DO NOT GIVE THEM YOUR BUSINESS - not worth the headache. read more

Don't believe anything they tell you. They have been pushing my delivery out for 2 months now, I call, they promise to deliver then don't. They will tell you they have inventory and they still don't deliver. Stay away from this unprofessional company. read more

Service was great before the merger. Now there are delivery delays and double charges. Most customers are on auto pay and don't realize this is happening. CHECK your billing statement and mainly your bank account. Double charges amounts to stealing. Imagine how many customers are being double billed. They have 2 strikes with me. One more and they are out! read more

2 stars because we like our delivery guy. And he even said the service has gone bad and lots of complaints from customers. Ever since Primo took over the service has been horrible. They don't show up on the day they say they are. Not getting emails in advance regarding our delivery. Online portal no longer shows your next delivery date in advance until I complained and asked. They keep moving delivery date. Been with them for years with a business account but now looking to cancel and look for another service. read more

They want to make money by scamming .I cancelled my service and they kept sendign me invoices since I had auto pay setup fron credit card they kept on withdrawing money for 2 years , my credit card company said I have to work with them to stop. I called them multiple times and finally they told me my sub was cancelled but they wont be sending any confirmation email. Om my accoutn statement it said zero. Now they sent it to collection services to resolve $250 payment. This company is a total fraud and sucks. read more

Had them for yrs, no problem. Since about a month ago, no service, no water, no nothing. Over an hour wait to be transferred to an overseas call center (no offense). Promises of deliveries for the next day, but still no water. read more

READYREFRESH IS ABSOLUTELY THE WORST COMPANY EVER! I am going on ONE MONTH, with no delivery after the driver dropped the wrong water and had to pick it back up. I sent my two empty glass bottles so AT LEAST they could give me back my bottle credit, just for these people to CHARGE me for water I didn't receive. Now I am being offered a discount on the next order when I'm damn near two orders behind. What would I need with a discount if I can't even receive the water I have on recurring delivery. This is insane, bring back Primo Brands WITHOUT READYREFRESH the customers are suffering! Please note the one star is so I can post the review, it's definitely a ZERO Star review! read more

I have now canceled my account, the big moment will be if they actually show up to pick up bottles and cooler. I'm hawkishly watching that no additional charges are incurred. Fingers crossed read more