Unable to reach out to the customer service to cancel the service. We got this tough Costco about 4 years ago and now it is like a scammers who will not answer the call or let their client get their service or cancel. I have tried reaching out to primo or chat and they refuse to discuss anything as it was originally though readyrefresh. Where can I report this scammer? read more

Been a customer for over 10yrs and it's a shame to see the downfall of this company. I haven't had water in almost two months, they would either reschedule or cancel the same day it's supposed to be delivered. I got fed up and canceled my account and it's been two weeks and they still keep rescheduling the empty bottle pick date. Primo is clearly a terrible company if they're struggling this much with the merger. read more

Since the merger, customer service is like traveling to Mars, maybe someday. Water hasn't been delivered in two cycles. I've been trying for three days to get a hold of someone, anyone. Tried messaging threw chat, email, and finally the phone. Nothing, nada, just like their customer service. Do not get this service. read more

The haven't delivered water for the last 3 months, 10 times have been rescheduled and until now they don't carry mountain valley 5 gallons. I am stuck with 7 mountain valley 5 gallons glass bottle which I paid a deposit of 40 bucks each. This new company controls a lot of brands. read more

They charge for water delivery then it never showed. and this has been rescheduled for 5 months now. cant get anyone on the chat it just spins. and I have emailed with no reply. Not sure if I can get my money back read more

9 months later and nothing has changed for the better with this company. The chat and trying to actually talk to a live person on the phone is a JOKE!! I live in West Hollywood. Does anyone know of a better company to use for water delivery? I gave them plenty of chances but I am done. read more

zero stars. they mess up my order every single time and some weeks just come at all. I am in shock they are still in business. I haven't found another water delivery company in my area or I would switch in a second. read more

If I could give zero stars, I would. This is the worst company I have ever encountered. They have consistently ignored changes to our water order and have consistently ignored our requests. It is close to impossible to reach them by phone. Recently, they delivered an order that we did not make and ultimately refused to pick the water up after we had been told by 3 different representatives that they would be out to pick the water up. If you want to get a water delivery service, do not use this one. You will have nothing but headaches. They need a lesson in basic customer service. read more

very!very!very! poor service both delivery and customer service. Stay away from ReadyRfresh... My family has not received water for the second month ...The delivery was supposed to be today, but the water never arrived ... It's been like this for a month: the delivery schedule is only on the account, but in reality, there is NO WATER!!!! read more

Been on hold for an hour. Trying to cancel my service because 4 five gallon waters and a 12 mini bottles of water cost $60+ dollars VS. $15 at the grocery store. They make it very easy to sign up and take your info. They make it impossible to cancel. All these apps do the same devious practice. No option to cancel ever. read more

I had no issues with my water delivery until last month when they mistakenly delivered to a different apartment. This month, my recurring delivery, initially scheduled for April 24, kept getting rescheduled daily without explanation. After the fifth reschedule, I received an email from Anne apologizing for the scheduling issues but offering no discount or refund. I replied asking for one, but they stopped responding. Customer support has been unresponsive via app and email. The app or the website don't allow me to delete my account or cancel recurring deliveries. The "live chat" always says no agents are available, and calling leads to an automated service without a real person. This company is the worst. read more

ReadyRefresh - Water Delivery Near Me - Los Angeles, California

WORST MERGER IN HISTORY! We used to be with Sparkletts, then they became Primo, and now ReadyRefresh. Every since the Primo ReadyRefresh merger, we have not received any deliveries at all, despite multiple scheduled deliveries. They unilaterally cancel all deliveries with no reason. Customer service is a joke. Takes over an hour to get through, and they have no info whatsoever. They just repeat the false delivery information from the account. But every delivery gets cancelled the day of, rescheduled for 2 days later, and then cancelled again, and on and on. They need to be reported for this monopoly that provides zero service. How was this merger even allowed? There are no other water companies anymore. read more

BUSINESS MUST BE CLOSED & they r not telling us!WATER is a gift/ SOVEREIGN right from THE MOST HIGH CREATOR of Heaven and Earth . !!!!!! WHO is WORTHY to be PRAISED HALLELUYAH. We reported " Ready Refresh " to the better business bureau. We have been good customers for over a year and a half . Currently on hold for almost a half hour which has been like this for months now . Someone picked then said I had to be transferred... on hold again . It's very difficult to get thru to customer service. We have NOT received our water delivery of 5 gallon water for over 2 months . We were charged for the water order about a month ago thru auto pay that we never received . Spoke to an associate on Monday ( it's now Friday ) and was finally told they do not have the water we have been getting for the whole time we've been customers , in stock . It sounds like it's been discontinued which they were not totally clear about . We were told that we were given a refund for the order we were charged yet I don't see the credit after 4 days . Our delivery has been skipped about 8 xs including today when we were going to get a different jug 5 gallon water which was supposed to be complimentary . We were also supposed to have our 6 glass jugs picked up today which have been sitting outside for 2 months & we were to be given back the deposit we paid for the jugs . Just spoke to an associate and canceled service from them & are supposed to have the bottles picked up next week . Who knows if this will happen . We want a refund for the order they never delivered which they said never went thru even the associate Monday said it was . Obviously we do not want an account with the "business" being like this . read more

Since ready fresh was bought out by primo water customer service went down the drain. Over an hour hold regarding delayed delivery then no answer's. Managers don't return calls. Online account keeps postponing scheduled delivery. We have been a customer of ready fresh for over 15 years. Never experienced such unprofessional, unreliable service. My 87 year old mother is out of water. They said they would deliver last Friday. She waited all day and no one showed up. Inform primo has monopolized this industry so not sure what to do besides informing the public of what is going on. Hopefully no one will sign up new accounts with this horrible company read more

Terrible Post-Merger Experience - Avoid for Now Ready Refresh clearly bit off more than it could chew. The takeover of Sparkletts--a previously reliable and efficient water delivery company--has resulted in a complete collapse of service. After six years of dependable deliveries through our Costco Sparkletts account, we were forced to cancel after two months of repeated reschedules, missed delivery windows, and broken promises. Ironically, the only thing Ready Refresh managed to follow through on was picking up the cooler and empty bottles--just one week late. Even the former Sparkletts driver acknowledged the chaos, admitting the merger has created a logistical disaster that could take months to fix. The real disappointment? There are no other water delivery alternatives in the area now. Ready Refresh has effectively eliminated competition and replaced it with dysfunction. Recommendation: Don't waste your time--check back in a year and hope they've figured it out. read more

This company is a SCAM company. DO NOT GIVE THEM YOUR CREDIT CARD INFO FOR AUTO DEBITS. I learned this the hard way and they kept dipping into my account for more and more money for fees after the initial bill was paid in full. Getting them on the phone is like waiting at the DMV in NEW York City, all day affair. They do not answer their phones. I had to cancel my debit card because they kept stealing my money. Now I have over 20 empty bottles and they have billed me for over $300.00 that I don't owe them because they deliver after they take the money out of your account. Completely dishonest and fraudulent company. STAY AWAY. read more

We have been using this service (Ready Refresh) for nearly 2 years. I've just cancelled service based on the following series of events: - Water delivery scheduled for May 7th missed without notice. - Reviewed delivery schedule; delivery was changed to May 20th without notice. - Water delivery scheduled for May 20th missed without notice. - Reviewed delivery schedule; delivery was changed to May 30th without notice. - At this point, we have had 10 empties outside for 3 weeks. My neighbor called me on May 30th to inform me water had been delivered to his house. Really!?! This company is unable to effectively manage their supply chain. Even with service cancelled and a date set to pick up empty waters and the cooler, I can't help but wonder how they might botch it. I'm not one to leave reviews, especially bad ones, but this needed to be posted. read more

Worst company ever. Since the merger with Sparklettes brand, they have yet to deliver on time, the bottles are filthy, customer service is a joke. Do not ever do business with these thieves. You will regret it. To all Costco customers that had a Sparklettes subscription, change your service ASAP! This company doesn't give a rat's a$$ about your needs. read more

Frequent delays in water delivery. Difficulties getting in touch with a live customer service representative. Website login is so slow. Website not user friendly. Horrible experiences!! read more

Don't walk away. Run. I wish there were a no-star option. This was a great company that provided great service. Then they became part of the Primo family, and the wheels fell off the wagon. I haven't had a delivery from them in 3 months, even though they've been scheduled every two weeks. Every delivery day, they change me to another date. Most recently, when they changed my delivery day again, I called to confirm the new date. I was assured that this time, I would get the delivery. Surprise. On the day of delivery, they moved it again. I'm on the phone right now demanding a refund on the water bottles sitting in front of my house because they'll never come to pick up these empties, and they don't have any way for me to drop them off in person. I am SO DONE with this GONG SHOW of a company. read more

This so horrible experience I have they had changed my schedule three different times without any notification now I gotta wait for another two more weeks for me to get My Water so I need a recommendation someone please refer me somewhere else read more

ReadyRefresh - Water Delivery Near Me - Los Angeles, California

Since taking over my route over a month ago, ReadyRefresh has rescheduled my delivery at least 2 times for each weekly delivery. Sometimes at the last minute, and sometimes I don't even get a notification, it just doesn't arrive on the delivery date. The lack of customer support is atrocious. If you aren't going to be reachable, then at least deliver the product on time, man. Primo / Water.com / Ready Refresh - what a mess read more

I have had ReadyRefresh for the last two years. Was thinking I was going senile because whenever I know I should have an upcoming delivery - I look at account and it now appears an additional week to two out from what it should be. Also on occasion requested 4 bottles instead of my regular three. One time they gave me the four but when I request 4 again and put 4 empty bottles out only deliver 3. Why do they charge before they even perform the service? Now that Primo has taken over I went to log into my account to see when next delivery is since down to less than 1/2 a bottle. Come to find out my password didn't work. Had to reset it and when finally get in account now shows no upcoming deliveries nor a history of past. Received an email this morning to update my card number though (just got new card). I don't think I will be doing that. I called the number 5x this morning and it continually hangs up on me. Plus - I won't be paying an additional $15 for 3 bottles of water. P.S. ReadyRefresh or Primo Brands if you want your empty bottles back, feel free to reach out. Peace. read more

Had Sparkletts Water over 17 years with great customer service. ReadyRefresh (Primo) took over 3-4 months ago the service has been horrible. No set delivery dates, no courtesy calls day before pick up even though they said they set it up and the worst of it was they wanted a fixed bottle count instead of just replacing the empties. They would not concede and told me that I would need to contact them each month to give them my replacement number with wait times over 20 minutes just to speak to someone. Why would Sparkletts merge with a company whose reputation is a 1.1 star for customer service and allow their great brand to be tarnished? Completely dissatisfied customer. Chris G Palmdale, Ca read more

Awful. Delivery cost keeps going up and up and it is impossible to get intouch with anybody to cancel. Avoid at all cost.

Extremely Disappointing and Unreliable Service I've had an incredibly frustrating experience with Primo Brands. After multiple delivery confirmations (starting May 13), my order kept getting delayed day after day -- including a delivery scheduled for May 17 that was confirmed and never showed up. No explanation, no communication. Despite repeated messages, I received no response from their customer service. On top of that, I'm being charged automatically, and there's no way to remove my payment method from my account -- all while not receiving any water! To make things worse, I now have five empty bottles piling up because no one has come to pick them up. I've lost hope of getting refunded for the bottle deposits. Avoid this service. It's unreliable, unresponsive, and feels like a trap. read more

Where do I start ?! This company has gone down hill ! I've been a customer for YEARSSSS! including 2 offices . I used to have great service but now it got so bad I had to cancel the services to one of the locations, 2 MONTHS with out delivering water is diabolical but they made sure to raise the prices and make sure to take the invoice payment in a heartbeat ! Our route delivery guy Ivan at our Encino location is great but the company it self is horrible since they have merged . Please look into another water delivery service as I am doing the same. I have attached a screenshot of some of the "reschedule" deliveries that have been rescheduling for the past few months with out ever delivering anything and when I tried to call I would wait and wait just so they can hang up on me ! Very UNPROFFESIONAL! read more

ReadyRefresh - rescheduling emails - Water Delivery Near Me - Los Angeles, California

This review is for Ready Refresh and Primo Brands. Don't bother. And, if you signed up (like me) through Costco, don't. I'm guessing that Costco has gone away from this company, because they do not represent the same quality and satisfaction that Costco does. I called on 11/12/25, asking to have my equipment and empty bottles picked up and I cancelled my account. I just don't need it anymore. I was told that I would need to hold an entire day for the pickup. I asked if I can somehow find out for sure what time the pickup might be because I don't really have a whole day to wait for this. I was told that I would be contacted the day before with a time window. This didn't happen. I called the day before the supposed pickup at 5:00 (waiting all day for the pickup information) and was told that they would pick up between 7:00 am and 11:00 am. I DID receive a text saying that they would pickup on the date I was promised, but no time was given. I looked on the app. It wasn't listed there at all. At 10:30 am, I called again. I was now told that there was a delay and the time had been extended to 1:00 pm. I explained that an unexpected change in my all day stay home waiting for them plan had changed and I now needed to leave my house at 11:00. They said that there was nothing they could do. I DO understand delays. I just wanted to be informed! I asked for a supervisor. I was put on hold for around 8 minutes. When someone came on the line, I started explaining why I was calling. I was told I had been transferred to the wrong department. Put on hold again. After 14 minutes, someone came on the line saying that the department I needed to speak to was still busy. I gave up at that point. I put the equipment on the front porch and I hope it doesn't get stolen! read more

I am an Escondido resident and I have been trying to get water delivery since April 28th through Primo/ReadyRefresh every time I schedule delivery for recurring products I am waiting on delivery day and check my account to see that the order was cancelled ! And not by me either, I have called the customer service line and the representative tried to rectify the situation with 2 free bottles and a new delivery date, HOWEVER that delivery never showed AND was cancelled by READYREFRESH. I am so sick of trying to order water I give up, I'd rather hurt my back going to a water store and getting it myself. read more

Stop lying about when the water is going to be delivered. I canceled my account because we did not get any bottles of water since April 10. I'd be given a date for delivery only to get a text message saying that it was being rescheduled. This was happening on a daily basis. I'm still getting messages even though my account is closed. Customer service is a joke. Zero stars I give you. read more

How does this company even have 1 star? they shouldn't even exist after all their ILLEGAL PRACTICES. Predatory sales people (will harass you at your home until you buy) $80 for 10 Gallons of water? That's a literal scam. IMPOSSIBLE to cancel services. There is no cancellation option on the website whatsoever and it takes over an hour of waiting to get a hold of someone to cancel. (when the line isn't busy which it is 99% of the time and they will not even connect you to the automated call service) LITERALLY THE WORST SERVICE COMPANY I HAVE EVER HAD THE DISPLEASURE OF WORKING WITH. And they don't even care to change it they are just going to make it worse and harder for people to cancel service as a crappy, immoral way of making money. Everyone should boycott nesetle products across the board. read more

Boo! Primo why did you merge with Ready Refresh? I guess that happened when you went in with Tritan Brands of November 24, 2024. Primo---Gone are your friendly recorded reminders to leave our empties out, gone is the exceptional customer service, who I believe were elders-- who were always so charming and helpful with online orders. You messed up big time. Here is how: First of all, I never cancelled our May order, but your co-company ReadyRefresh did. Now, there has been added 16.95 per five gallon of water as a "deposit". I have waited in que for 30 minutes to talk to a live person--for two days straight. ----noone is in customer service. You added an automatic payment that I did not authorize. Are you an accredited Business with the BBB? Shoppers beware. And still NO WATER DELIVERED--going on 4 weeks!!!! Run Run Run. Primo--bad move. Does anyone know of a commendable water delivery service in Los Angele Area? Or is this another sad monopoly where a company does not have to care about people. read more

I started my delivery on 3/25/25. I received a broken dispenser and was going to be replaced. I made my first payment of $20.19, that was with the promotional code for $50 off the first payment. My next delivery that I skipped because I was on a cruise for a week and they still delivered 2 jugs, and since I was not there to set out my 2 empty jugs I still was charged $46,41 for 5 jugs. I called and was told it was $46.41 because that includes the $20.19 that I paid before my first delivery. Then I added my bank account because they said my card wasn't working and they ran it and said it was sent back and added a $25 fee and all it was because my bank flagged it as fraud because I was on a cruise. So when I call about way my bill was at $71.17 or when are they going to replace my dispenser? I was told to pay the bill first before they will come get my empty jugs and my broken dispenser and then they will reimburse me the difference!! Are you crazy?? Why would I pay something that high for 2 jugs and then I told them to come get it all and was told no until I pay the bill!! Are you kidding me!! So, I have to have to pay for water delivery from the store because they refused to do anything!! I've never been treated like this ever. I will be notifying the wives group of the NFL that I'm part of to not do business with you all because of the service I've received. FYI...here it is May 14th and was suppose to have a delivery and my dispenser replaced and it's been rescheduled for delivery for over a month and and half and now they just pushed me to the 19th!! I'm done and not the 1 or the 2!! read more

ReadyRefresh - How it was changed again!!° - Water Delivery Near Me - Los Angeles, California

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Do not use them. Wish I could give less than 1 star. They keep rescheduling my pick up for the equipment. Before cancelling my service they would reschedule water deliveries all the time. read more

I received a replacement cooler because my old cooler started leaking. This new cooler they brought was an older refurbished one. After plugging it in i tried to dispense the water and smoke is coming from where the water should be coming from and no water. I have been trying to get a hold of customer service by email and no response in over two weeks and no number i find is going through. Became a member through Costco and now im going to have cancel because this company has gone down the drain. read more

Bunch of liars and thieves!!! I've been waiting on my $120 deposit refund since August. It's November! I Call everyday and get the same response, it will be in your account in three days. Loser company. Can't believe they are even able to operate!!!! read more

It is actually listed under Primo - but they suddenly stopped delivering then I received a letter saying they had become ready refresh. But still have to call Primo - on the phone they didn't recognize my account number - eventually reached a guy who was very nice - apologized for the confusion and scheduled the delivery - but now its been 4 days and still no water delivery? read more

Stay as far away from this company and their partner company, Primo. I canceled my deliveries and my subscription. They sent an order that I never ordered. I requested for them to pick it up, as I was not home, and they left it in front of my garage. They still charged my credit card on file. I contacted my bank, and they stopped all payments to this company. They still try to charge and add on interest. Stay far away for your own good. read more

They don't let you cancel a recurring order and, after many attempts at contacting them, I still haven't gotten an answer as to how to cancel. I've never had an experience like this. read more

Absolutely not! They sent me the wrong number of jugs and input the wrong contact information for me which resulted in a build up of these jugs at my apartment (8-12 five gallon jugs) at my studio apartment for just myself. They refused returns and only after arguing with them for over a month at least the finally got rid of the late fees since I was tired of arguing and didn't want this to go to collections and at this point (several months after receiving 12+ jugs within a month) I had already finished the water so I decided to just pay for the charges and cancel my service. Everyone at customer service was extremely rude and unhelpful and lacked any sort of accountability of their mistakes except for one person I spoke to on the phone who helped me resolve this. read more