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    ReadyRefresh

    1.0 (40 reviews)
    Closed 8:00 am - 4:00 pm

    Services - ReadyRefresh

    Water delivery

    Water purification system cleaning and maintenance

    Water purification system installation

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    1 year ago

    Less than no stars. Good until they merged with primo. Now no deliveries . really bade service and customer service.

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    1 year ago

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    4 years ago

    Unable to get them on the phone to assist with account errors, moving service to a new location and now cancellation.

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    Crystal Springs Water

    Crystal Springs Water

    1.0
    (65 reviews)
    4.5 mi

    This company is absolute trash.. I have talked to two different supervisors, one promising to keep…read morein touch as the issue is worked through but has failed to maintain this.. Here we are a month since my last delivery and still no water. I had a driver come to my house, take the bottles but leave no water. Since this pick up of bottles, crickets front he company. They have shifted my delivery date multiple times. And now the delivery I was suppose to have today has been moved to 5 June. At this point that will be more than a month without a water delivery when my scheduled deliveries is every 2 weeks,. The excuse I have heard is due to the rebranding blah blah.. This should have very little impact to your customer base if this was planned out and organized appropriately. At this point the company might as well pick up their equipment and close my account. When people are spending the amount of money for a service, the response is beyond unacceptable nor really compensating to keep a customer. Just shameful but the best way to let companies know this is not okay is by not spending our money with them. I can't post the review without a star rating.. Honestly, the company does not deserve even a 1 star rating but it is definitely the minimum I am giving just so I can post this.

    This company was tolerable in the past. However, with the recent consolidation with Primo Water…read morethis year, it has been atrocious and unbearable. Missed and skipped monthly deliveries. Almost impossible to speak to a live rep for assistance, unless you happen to have 3 hours to kill while on hold. Billing issues. And be careful - their drivers will leave a sleeve of plastic cups with their delivery and charge you and additional $7 on your next invoice. Very sneaky and unethical. Change to a local water delivery company that is NOT affiliated with Primo. Unfortunately, there aren't many companies left.

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    ReadyRefresh

    ReadyRefresh

    1.1
    (130 reviews)
    25.8 mi

    Well, hooray for delivery person Malik! I finally got my extremely heavy glass bottles of water…read moremoved to where they should have been in the first place. Communication from the Primo Brands main office still wasn't great; he thought he had been assigned to pick up empties. But I explained the situation and he was more than accommodating. It was frustrating to get email confirmations for two different days; Primo thought they were being nice by setting the appointment earlier - but when they didn't cancel the first confirmation, it just made for confusion when you're trying to plan your week and you end up blocking off two full days from 8a-5p ( they aren't able to narrow your delivery window until well into day of delivery).

    Final update to the saga: so we FINALLY got our water delivered in mid-August, two months late from…read morethe original scheduled date. But the terrible service still wasn't over! Previous phone reps over the two-month nightmare of cancelled/rescheduled delivery dates kept promising to waive the delivery fees and comp us for several free bottles to make up for the delays. But lo and behold, when I checked our account to make sure those credits were properly applied, Ready Refresh/Primo CHARGED OUR CREDIT CARD FOR EVERYTHING. When I called to complain I very specifically told the rep they needed to give us a refund back to the original credit card, NOT an account credit, as we were not going to be ordering from them again any time soon. Sure enough, when I checked back the next day, they did exactly what they were told NOT to do and gave us an account credit instead of refunding directly to our card! It took several more phone calls over the course of a week to get this final mess fixed and finally get our refund. ZERO STARS EXPERIENCE FROM BEGINNING TO END. We've switched to a small independent local company for delivery and couldn't be happier. They may not have a fancy website for online orders and scheduling, but they actually answer their phones quickly, you speak to a live person instead of going through endless unhelpful automated phone trees, we can schedule deliveries with just a few days' advance notice, and they actually deliver on time! The difference in quality of service is like night and day.

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    Of course, without telling me till today and I gotta go to the website to find it. No email. No nothing. The WORST.
    Of course, without telling me till today and I gotta go to the website to find it. No email. No nothing. The WORST.
    ReadyRefresh
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    ReadyRefresh - waterdelivery - Updated August 2026

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