They screwed me AGAIN! On 09/25 I received an email stating that my delivery was scheduled for 09/29 and that I could go online to skip. I went online and got a message saying I couldn't skip until 6pm on 09/26. When I went BACK online to do so, my delivery date had changed to 09/27 and now I'm UNABLE TO SKIP. This is WITHOUT A DOUBT the WORST company I've ever dealt with. Do NOT sign up. read more

WORST COMPANY AND CUSTOMER SERVICE EVER! If I could give 0 or negative stars I would. I've been waiting for almost 2 weeks for them to replace the water dispenser I'm renting from them because I had issues with the machine and the water tasting like burnt chemicals and plastic. After spending upwards of 6+ hours on hold, waiting for a call back and getting hung up on TWICE after my scheduled and confirmed appointment for this past Monday (6/30) never occurred I was finally able to speak with someone who saw that - during the 6+ hours I'd been waiting - my scheduled appointment had been pushed out 2 more times without any notice! I was GUARANTEED that I would be receiving the replacement dispenser and water today (7/2) - I just saw that they've pushed my delivery out to tomorrow!!! I've had to go out of pocket to BUY WATER FOR ALMOST 2 WEEKS BECAUSE I'M NOT ABLE TO DRINK WHAT WAS PROVIDED OR USE MY CURRENT DISPENSER! I even requested to cancel and was told I'm "not allowed to cancel". I was also told that I'm not able to get a refund for the defective water and I was stuck with that nearly $20 charge. WHAT AN ABSOLUTE SCAM!!! read more

I have put in 2 request to cancel and pick up your equipment and on July 1st no one picked it up and July 7th no one pick it up. This is why I canceled my service because the service is horrible but yet you deducted double out of my account because your billing is slow. I need someone from management to contact me and come pick your equipment up!! From Mr. Marcus D Kidd read more

The company merger seems to be the worst business move. Judging by all the other reviews, the problems I'm experiencing are common. Prices raised, then service ceased. Every day the delivery date is pushed out another day. Over 8 rescheduled deliveries now. Customer service promises next day delivery with every call, yet still isn't happening. I'm trying to be patient as there's not many delivery options. I hope management is aware they're about to lose lots of business with this level of service. If anyone wants to start a new business, dependable water delivery in DFW is so needed! read more

I've been charged multiple times by Primo/ReadyRefresh and still haven't received any water deliveries. After nearly $200 in charges, there has been no water delivered at all. Customer service was extremely frustrating--scripted, dismissive, and condescending, with no real effort to resolve the issue. Instead of answers or accountability, I got canned responses and excuses. Paying hundreds of dollars for a service that doesn't deliver--literally--is unacceptable. I would not recommend this company based on my experience. read more

I signed up for services through Costco. They missed the initial set up date and I cancelled service. Only to sign up again a year later at another event at Costco. I recently cancelled after 2 years. The company started making choices that didn't put the customer first. They added fees for gas, they charged customers for service days before delivery instead of the day of. Constant price increases when they know they getting the water for free. What really got me is after I cancelled my service, they have been sending 2 guys to my house knocking loudly on my door before 9am !!!! Like guys what the heck! I contacted customer service and they couldn't tell me what was going on. I do have empty water bottles that I'll gladly drop but don't show up to my house unannounced and expect me to get out of bed and open up my door. Good Bye I've found a better replacement that cares about me as a customer read more

Their delivery service is awful!!! I think they're self-sabotaging their company since they took over Sparkletts. I don't know what's going on behind the closed doors. But if the management don't do appropriate steps to get their acts together, they might as well close their company down...awful, awful company! Did I say awful company? read more

Owned by Primo now. Stay away. Awful service and products. We have not had a delivery in over three weeks.

Primo Water/ Ready Refresh deserves a negative 5! We rented the dispenser and have had it over two years....realized we should just buy one for ourselves and have done so. Guess what they are charging for a "reconditioning fee" after we have had it this long? $50.00 and then some home is going to get our old one? Wow! What a waste of $'s! Should have purchased our own dispenser and filled up our bottles at the local grocery store a long time ago! Want to waste your money then sign up with them! read more

The service is good, but when you decide it's expensive, it's heck trying to cancel the account. I've been on hold for 20 minutes. Talked to one person who took my info and then transferred me to another person who can "finish closing the account". This is a joke, right?? read more

Horrible company to deal with - Customer service is over seas, a manager is never available, charges us 2 wks before our due date but is 2wks late on water delivery. No refunds, unable to remove autopay, even though we did not agree to it when we were with Sparklets and they do not let us remove the card on file because it's "mandatory". This company does not have good business practices. We will be reporting them to the BBB read more

If I could give a NEGATIVE star I would! HORRIBLE customer service! Water was to be delivered Friday...no water. No email, no text, no phone call - I check the app...now it says Tuesday delivery. Tuesday is here...no water. Call them. THIRTY-FIVE minute wait. Talked to "Denise" - quite obviously not US based. Now my water will be delivered tomorrow. Again - absolutely ZERO notification from the company. Now I try to cancel my account. HA! Can't cancel online - tells me to "Contact Customer Service." Can't even CHAT! How is this company in business??? I'll be filing with the BBB. I'm sure they are going to charge me for the next delivery. STAY AWAY!! read more

This place is terrible. After 4-5 months of terrible delivery I canceled. My last delivery was scheduled for 27 June. Never showed up and no notification they weren't coming. I called to cancel and now i am waiting for a pickup. 4 WEEKS! They just changed again. I have called and that doesnt help. These bottles have been on my porch for 4 weeks. I have to stay home to wait for them and then they change to day. 2 of the days they were supposed to be here, I saw a truck drive right past my house. I just don't know what to do. Today the person I spoke to said it's not recommended to drop the stuff off. read more

I have been with ready refresh for over a year, and need to end my service immediately. I had 3 5 gallons of water deliver to my home, and 1 bottle had trash sealed inside. The trash resemble some sort of insect. I tried calling them and after 30 minutes phone just hangs up. I want my money reverse to my account and I need all of these filthy bottles pick up. I can no longer trust this company to bring me quality "fresh" water. I will be doing a youtube review so the world to see what readyrefresh sent me. read more

ReadyRefresh - trash in water - Water Delivery Near Me - Dallas, Texas

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This has been a nightmare. Readyrefresh, primo brands will not come and pick up their equipment. I am put on hold for an hour every time with absolutely no help. How can anyone get rid of the equipment?! HELP can I just drop it off at this location? read more

I am subscribed for ReadyRefresh delivery but have to go to grocceries to purchase water, again, and again, and again - that's because my scheduled deliver keeps being rescheduled, again, and again, and again. At the same time, I am seeing ReadyRefresh commercial popping up on YouTube saying as if "quick delivery, any weather", in reality - it completely opposite. Also tried to contact the team via the chat there - no success. read more

Constantly missing deliveries . Support line on hold forever at best . Only to tell you they have no way to contact drivers and there is not any supervisor available - ever ! I would gladly credit your next delivery followed by I can credit you 2 bottles followed by I can credit you 3 bottles . Why not credit what you originally offered ? Person on phone could not repeat 2 phrases . I am sorry we missed the delivery . There is not a supervisor available you will have to call back tomorrow. All questions were answered with those 2 answers . read more

Super disappointed that I held 45 min for help and never reached a person. My delivery of water keeps getting canceled "to the next day" only to be pushed again and again. I think they are overwhelmed with their new merger with Primo and Sparkletts. I need to cancel and move on and can't get a live person for that either. read more

when you call its impossible to get ahold of anyone, it is a literal labyrinth of automated machines that route and reroute you to other automated machines. So don't even waste your time, I suppose this is intentional. Why have a customer service team to field calls and complaints when you likely don't have the ability to do anything about it. Two missed deliveries in a row now, but two processed payments on my end. delivery scheduled for today 04/16/26, empty bottles still sitting outside when I got home from work, a notice in my online dashboard of a skipped delivery but no notification of a skipped delivery anywhere, but they send notifications when the water has been delivered. Now we have to wait 3 weeks instead of the regularly scheduled 2 weeks for water arrive, why the extra week wait? Is it that much trouble to deliver water on schedule and have a dedicated customer service team to handle complaints? I'm canceling my service. read more

Stay Away from Ready Refresh if you would like a reliable water delivery service. That is NOT what you'll get from them. They've skipped my delivery and skipped picking up empty bottles since they took over from Sparkletts. I canceled my account, and had new water delivery service deliver water with no issues. (Thank you Culligans!) I'm still trying to get Ready Refresh to pick up the empty water bottles and credit my account. I'm on the 5th time they've "rescheduled" my pick up. Each time is almost an hour on hold just to get fed the same, "We're sorry about the missed pick-up. Your pick up has been rescheduled to the next day. UPDATE: Now on my 6th skipped delivery. I've spoken to two supervisors, and countless representatives. There is no follow through on the escalations that have been made since I still have five water bottles waiting for pick up. Their corporate office is not far away from me. I guess I'm going to have to deliver the bottles to them since I can't get them picked up. So glad I have new service. read more

Primo refused to cancel my service for no reason !!! The worst company to deal with. Even to take my $' but won't give back my refund !!!

Horrible, horrible experience and I truly tried to stay with them! ! First of all They do NOT deliver on the scheduled day. I always received text messages on the date I was expecting my water saying the date has changed. Then, once delivered it would be incorrect. And getting someone on the phone to discuss my problem was near impossible. Customer service needless to say was the absolute worst! Finally, when I was at my wits end, i had to cancel. I will not be using this company ever again and do not recommend it to anyone wanting water delivered. I recommend SPARKLETTS water delivery for reliable water delivery! read more

This is the worst experience I've ever had with any service. I signed up for service in March and the first delivery went well. I have not had another delivery since. They keep rescheduling and sending notices, but I can't reach anyone using the customer service number. I want to cancel but have no way to reach anyone to do so! It's infuriating. read more

Delivery rescheduled again. We have NO water and you reschedule our delivery again. Our first delivery was scheduled for 9 Jun 2023, no phone call just a message in the afternoon saying the delivery was rescheduled for today (12 Jun). We made it to Sunday with the last bottle we had in the dispenser. No stress we have our emergency hydration bottles 8in the garbage refrigerator we can make it till Monday (12 Jun). Nope now our delivery has now been rescheduled to Wednesday not tomorrow Wednesday. This is unacceptable. For my inconvenience they offered to waive my delivery fee for Friday mishap, Today she wants to give me a bottle water credit. I'm not happy with either one. I just need them to make the deliveries as scheduled. I called back to speak to someone in the escalation department, they took my number and said someone will call be back within the hour. It's 3:26pm...I'm waiting. It's now 5:37pm haven't heard from anyone. I need to find another company or back to buying cases of water. Why can't we get good service? read more

ReadyRefresh - We did our part just waiting on deliveries. Now we have to move these back in the house and wait - Water Delivery Near Me - Dallas, Texas

I have used ready refresh in a office for about 2 years and i have serious concerns about the company and its fees. Buyer beware. 1. There is a fee for delivery that increases every few months. they offer promotions but it runs out 2. There is fee for late cancelation that is never mentioned but shows up on the invoice 3. They require a credit card to be saved on the account so they can charge whatever fees they want without needing authorization 4. Calling customer care is waiting 30 minutes on hold 5. If you rent a water filter there is a $50 restoration fee that is not disclosed when renting the water filter 6. They will constantly barrage you for ''water filter cleaning services" that are outrageously priced 7. When i tried to cancel magically the prices dropped 50% and locked for year. However i was done with this company and canceled service. read more

The only reason I gave him one star is because I had to in order to write a review. This is a terrible delivery service. They tell you they're going to be there and they never show up, their customer support line hangs up on you and their chat bought on their website has been turned off. You can't get a hold of anybody to even discuss why you're not getting water. You can't get a hold of anybody to cancel your account. They are amazingly bad. read more

THE ABSOLUTE WORSE CUSTOMER SERVICE EXPERIENCE!! Not only did it take her 4 minutes for every response, but there were roosters crowing in the background throughout the entire call. I continued to repeat my request because she couldn't understand only to receive the same answer each time that had nothing to do with resolving the issue. Definitely looking for another option for my water service. Ridiculous waste of time. read more

My Brother signed up at Sam's Club in December last year and was made promises that were not True. They said he would get a $30 e-gift card to use however he wanted that never happened, although we called numerous times. They had also said it was not automatic delivery that when he wanted water he had to call them, not true. He finally cancelled this Service with Ready Refresh in May this year, He has yet to receive his Deposit back and no gift card. We are thinking of taking them to small claims court for false information to get him to sign up and not receiving his monies. This is a really bad experience we have had with this Company. If you see them at Sam's beware of false Promises! A. Martinez read more

I have been using Ready Refresh for the past 7-8 for my home and my business. However, ever since their merge with Primo, service has been a nightmare! They re-scheduled my delivery at least 5 times and eventually ended up just cancelling it without notifying me. The worst service ever. I will be cancelling both my business and home account and using a different company. BEWARE TO ANYONE THINKING ABOUT OR LOOKING INTO USING READY REFRESH/PRIMO. DO NOT DO IT. read more

ready refresh was a great company. now with the merger of companies it has gone to hell in a hand basket. i've been rescheduled and cancelled six times. the manager called to confirm tomorrow's delivery but with their track record i have little faith. this is the weirdest i've ever seen. beware and be warned if you sign up with this sorry company. read more

Really bad! I have been waiting for over a week for my first delivery. After several days of the company continually delaying delivery, I found the water left on my front porch but since they didn't deliver the cooler I have no way to use the water! Argh. And, the delivery wasn't even scheduled for today. There is absolutely no way to get it touch with anyone at the company to help resolve this issue. Has been nothing but aggravating so far. Save yourself the frustration and go with another company! They take your money but dont deliver. read more

This service has gone to hell every since the merger. I finally got an order after 6 delays. Driver did not deliver as specified in my order. They dropped the filled bottles outside or gate instead of by our door. Empty bottles were on the porch never picked up I cancelled our order for June but still was charged. Tried to call customer care and after a 20 minute wait person on the phone could have cared less. If we weren't disabled I'd cancel. I haven't found any other water service out in Pottsboro Texas read more

Absolutely horrible customer service. Employees don't want to help you at all. After 3 years of monthly deliveries I will never spend another dime with this company. Never been so disgusted by the lack of care from a company. Going on a 3rd failed delivery and no resolution in site. Agents end chats abruptly, put you on mute for an hour before transferring you to someone, cancel your deliveries after telling you to call back if no one has still showed up by end of day. Horrible horrible horrible. read more

Horrible customer service! I've been trying to cancel this account and deliveries for 4 months. Today got on a chat and they wouldn't close it without continual offers of credits. After threatening the attorney general they said a supervisor needs to call me to close the account. They'll call me in 24 hours. Bogus! Never sign up with them. read more

Missed 5 delivery dates. (manager) promised it would be there the next day that was five days ago. Blamed it on a new company merger. But it's the same problem. Been here for years. Companies like Costco should be ashamed for letting them in the building to promote their service. If you can find anyone else, even a kid on a bike who can deliver a single bottle of water. You're better off. Stay away from this company under all circumstances. read more

A few days ago I received a letter from PrimoBrands management apologizing for all the problems since their takeover and promising to do better. Today, Primo unilaterally pushed back my water delivery date by one week. Somethings never change. The philosophy of this company is that they deliver water when and if they feel like it. read more

Should be zero stars. The delivery driver was always awesome but the company is awful (not his fault). You rarely can speak with an agent when they mess up your order and when you do they aren't in the US. They consistently reschedule your delivery without notice leaving you without water for WEEKS. It took a me OVER a week to cancel service. They cannot stick to your delivery schedule, often run out of water/supplies, horrible customer service. read more

This is more Primo Brands than ready refresh. I never had an issue with ready refresh deliveries. However, since the merger with Primo Brands, I have been consistently skipped, had delivery dates changed and/or had the driver cancel the delivery. I have emailed several times with no response. I call and wait over an hour to speak with someone. I am offered discounts by the front line operator, but always request to speak to someone else, who in turn sends me to the "escalation" department. When I speak to these people, I am guaranteed my deliver the next day, just to log on and find out the date has been changed again read more

Everything was great BEFORE the merger. Now, it's a nightmare trying to get to customer service, my deliveries keep getting rescheduled without prior notification and I'm left without water and a porch filled of empty gallons. Just left them today and it's the BEST decision I could've made. read more

I have been a customer for 5 years with Sparkletts! However there has been a merger! With READY FRESH WATER! My price per bottle went from 6.99 to 12.99! And the customer service is the worst ever! I was on hold for over an hour ! Want to talk about ripping good paying customers! Companies doing mergers without price notification should be illegal! DO NOT DO BUSINESS WITH THESE PEOPLE! The customer service is not even in AMERICA IT IS OUTSOURCED! read more