This new company is sending invoices for no reason . I am not a customer and never was . I canceled a long time ago with readyrefresh and continuing to get bills. When I call, no answer. How is this even a company ? Looking to pursue legal action if they don't stop charging me ! Don't sign up and do yourself a favor , RUN !!! read more

ReadyRefresh - Water Delivery Near Me - Berlin, Connecticut

I'll stop by asking why isn't there a spot for zero stars because I don't think they deserve one star. Those who have used this company in this area were originally using Primo, which was fine-five stars but then about six weeks ago they merged with ready refresh and I have not seen Water Delivery since they merged. They've made six rescheduling in those six weeks. Impossible to talk to someone at the company I've bought my empties outside waiting for the pick up, find out it's been rescheduled and have to bring the five empties back inside (HOA rules.) So it's just been a very frustrating experience and we pay a good deal of money towards the service. read more

They need to improve everything. Customer service, website, equipment. They are so hard to deal with. Not a fan.

10 bottles of empty water bottles on my front walkway called ready refresh three times was promised three pick ups ever since they merged with Primo this company is worthless I think I'm gonna bring it to ready refresh and give them a piece of my mind. read more

ReadyRefresh - 10 empty bottles of water three promise pick ups and ready refresh will not pick it up I think they're going out of business. - Water Delivery Near Me - Berlin, Connecticut

Do not start ready refresh Extremely unreliable, I just canceled my order, and I'm scared they will keep on charging me. $60 for 3 5-gallon jugs is a scam. I'll pay off my credit card and request a new one, because they won't even provide you with a service termination email. I've requested it twice now. They are THAT shady. read more

Nearly 3 weeks with no water delivery and they've rescheduled me three times. Absolutely disgusting and horrible company to work with.

Would give ZERO stars if possible. Stay away from Ready Refresh if you ever want an one-time delivery. What a hassle - they cancel and reschedule over and over and again and again. They simple do not care about customer satisfaction. read more

Unreliable company (since it got acquired by Primo Brand). Even if a support person replies with exact date of delivery or pick up it doesn't mean anything, they just skip or cancel deliveries when they want. read more

ReadyRefresh recently took over PrimoWater whom I have had for quiet some time. The 1st month i gave them grace because they messed up my order delivered twice in the same month so I ended up with a bunch of water bottles. My monthly water is 3 - 5gallon jugs. The following month I happen to be home during delivery and was able to correct my delivery because they were going to leave 3-3gallon jugs. I also noticed that my monthly bill went from $50 to double. After looking into it I realized they were charging me for deliveries I never received. Call customer service, who decided to break it down to me like I am inept. Tells me I don't have a delivery scheduled, even though the app said I did. I get tired and just tell her to close the account. She confirms my account is closed, I wont have a delivery and hangs up the phone. I have to call back because Ma'Am I still need a refund for the deliveries you're saying I received but didn't! Speak with another rep who tells me my request will have to be escalated tot he billing department and they will email me because they don't speak to customers directly. OK? This was all before 11am. At 1p I get a notification that someone is at my front porch, well its the delivery man with the delivery i wasn't scheduled for according to the rep. They drop 5-5gallon jugs, remember my order is for 3. Call to speak with a rep, who proceeds to tell me that I should have cancelled 24 hours before the delivery, DUH! Except 24 hours before i didn't have plans on cancelling my account until i came across the absolute WORST customer service reps, departments don't communicate with one another, & some don't even speak to customers! Now I have 5 water jugs I am only getting refunded for 2 that I have to drink by this Friday when they come back to pick up the machine and empty water jugs. DO NOT WASTE YOUR TIME, MONEY OR EFFORT WITH THIS COMPANY. I only had them for 3 months and simply NOPE!!! I rather dehydrate than use this company! read more

You would be better off buying your own dispenser and getting your own water for the prices they charge. In addition, if you want to cancel services, they charge $50 to recondition. Bad experience and will not be returning. read more

Let me start off by saying that if you want water, you're better off getting it yourself instead of having these goons drop it off for the price they're charging. Not only are you paying out the ass for bottled water, but they have a bunch of other charges that make it way too expensive. Also, I had canceled my account over a month ago, and they still were trying to charge me over $100 for product I didn't want anymore. Avoid this company at all costs. read more

After 13 yrs of getting the water delivered I had asked to exchange my water dispenser because it wasn't working properly anymore, they wanted to charge me $100 for a new one. When I told them I wasn't going to pay them because they were just replacing it, & that I didn't want a new one. The agent told me that's what it would cost, so I told them I would cancel my services & all of the sudden it didn't cost $100 anymore. They eventually replaced it at no charge & when I got it, I noticed a dead roach on the bottom of the box that the guy took it out from. I panicked when I saw it but thought ok it's dead. A month later I found a roach on my counter, & had to call the exterminator as a precaution. Will definitely be canceling my services after this. read more

I can't give less than one star? What a shame. This company price gouges like crazy (so many increases in cost of water and cost of delivery over the past couple of years that I've lost track), and their website is IMPOSSIBLE to use - you choose a delivery day (delivery days being severely limited by your region), and the computer just randomly changes it to some other day, sometimes a week or two prior to the date you booked for delivery! When you FINALLY contact someone (which is always by email, if you're lucky, they never answer the phone), they're full of excuses why "the computer just generated it that way." What? YOU'RE supposed to run your company, not let the computer do it! Every once in a while you'll get a good delivery guy who actually puts the water at your door - half the time, they just plop the boxes in the middle of the driveway or on the lawn. Why?! Ridiculous. I'm actively looking for another delivery service, ANYONE has to be better than ReadyRefresh, who clearly don't care about their customers at all. read more

Haven't gotten a regular water delivery in months. Completely out of water. Have called and emailed multiple times and still no solution.

Delivery was changed 3 times this week. still waiting for water to be delivered. wish i could find another company to deliver Poland spring 5 gallon water read more

Sometimes you got a nice driver. That's the only positive thing I can say. When we opened this account, three bottles plus our cooler was around $35/month. We finally left when they upped the cooler rental to $15/month and tons of other hidden fees that had our bill up about $70/month for 3 bottles of water. Also, heads up when you go to cancel, they are going to charge you $50 to take the dispenser that they're just going to throw away. I could not believe my last bill was $109 after they delivered 3 bottles I didn't ask for when they took the cooler. Wish I had see all these reviews prior to. Buy your own dispenser and pick up bottles at the grocery store. Certainly don't give them your credit card. read more

Good luck getting to a human. Phone just gives busy signal and online chat is a robot that goes in circles. Email support to say I didnt get my order right after getting text saying delivered and they email back saying your order was delivered have a great day. Confirmation picture was of truck dashboard at end of Friday night. read more

I have to add to the many terrible reviews here. I'm in Central CT and had the same experience: delivery days put off for weeks, running out of water, being charged for things I never ordered, terrible customer service, deliveries left in the wrong place. Top to bottom this is the worst company I've ever dealt with. I went local. Paying a little more but at least the service is good. read more

Can I give 0 stars? they raised the prices 3 times and now they have delayed my delivery 3 times. I get an email response being sorry about the delayed delivery and my experience, then the same day they delay it again. read more

Very unreliable. Frequently does not show up when promised and reschedules deliveries, pushing out for weeks despite weekly delivery signed up for. Now says they can't provide a packing list for our office's delivery. What business delivers product and "doesn't have packing lists" for those deliveries? read more

What a joke this delivery service is. Every month I'm calling them because delivery wasn't delivered. Every month it's the same excuse and no one seems to know why. read more

Horrible horrible customer service. Was scheduled for delivery 12-1. We had to call today after a no show. We find out that we cannot get water until 12-9. We will be out of water by then.. their only solution is to go buy water at Costco.... If I wanted to PICK UP water I would not have a DELIVERY service. read more

Horrible horrible horrible service - skips deliveries for months , does not notify just dies t show up and keeps changing delivery dates online WITHOUTH NOTICE!!! Do not use read more

Horrible service. After a few months a delivery was delayed a few days. No biggy. The Thursday before 4th of July weekend. I get a text at 459pm telling me that my delivery for tomorrow (the friday before a holiday weekend) wouldn't be delivered until the following Tuesday. Long hot holiday weekend without water is not acceptable. Cancelled my service and now have a new company that delivered to me that same friday 3 hours after I called them! read more

they are the worst since taking over Poland Springs...I have NEVER been able to Log into my account....calling is a test of ones patience....I have been disconnected after waiting many times....they're book keeping is a joke.....I refuse to give them a credit card....as they change around the amount I owe them all the time....I have even tried to cancel they're service and they continue to drop off they're water.... They are horrible.....and I will try yet again to discontinue they're service and hire another co. in this area......never had an issue with Poland Spring ..... had been a customer for years.....recently got an email I owed them 75.... called & got a recording saying I owed 20...????? do not want to waste another moment of my time trying to call them or get onto they're unreachable website......plain and simple they suck read more

Never in my life have I encountered a worse business model. Awful service. Incapable of following instructions. Nearly impossible to get to a person to correct their errors. This company is 1 for 6 - as in they got my order right once in the last 6 tries!! read more

every time that I have a delivery, the delivery man leaves my 5 gallon water bottles downstairs in my lobby and never picks up my empty containers. I have specifically noted in my account for delivery instructions is to bring them up to my door and to pick up the empty containers which are also left at my door outside, there are no locks on the doors so I don't understand why the instructions are never followed. every time I call into customer service I'm on hold forever and I never get a clear answer or get to speak to a live representative. I would not recommend Ready Refresh as a home delivery service. read more

Don't ever use Ready Refresh for your bottled water delivery. This is the worst company imaginable since they bought it from Nestle and it was called Poland Spring. We had been with Poland Spring since 1986 and it is 2023 now. Since Nestle sold it to Ready Refresh they have provide no customer service. They sure don't know and don't care about the customer. It is so bad, that they started charging us customers if we called them on the phone for anything. Everything has to be done online. An automated call tells us what date the delivery is. We put your empties out and they never show up. Or they keep calling changing the delivery date. But what finally prompted our inertia to finally get rid of them is that I saw 3 days ago their delivery truck in my neighborhood, all over the streets, even on the street next to us. But they didn't come to us and we had been without water already for 2 weeks. And we know we are not the only ones with this complaint. We also didn't realize how much more expensive they are than other companies. I am writing this review so that you can spare yourselves the aggravation of dealing with this people. Bad companies should go out of business, this company does. Before, they used Covid as an excuse for not having delivery drivers or people to answer the phone. I don't know what excuse they have now. They are the worst company we have ever have to deal with. Don't give them your business. They don't deserved it. read more

We have used North Fork Water for many years with no problems. A few months ago the company was sold to Ready Refresh. NEVER, NOT ONCE since they took over have we received our delivery when promised. They have an automated system that calls and says, "We won't be able to deliver". In almost two months, they have only actually delivered one time! We go to the store and purchase bottled water. We are currently looking for another distributor in the East Hampton, New York area. Ready Refresh is the WORST, MOST UNDEPENDABLE company. If I could I'd give it a negative rating. Do not use this company for water. read more

I've had the service for a year and a half and as everyone says to contact them is difficult at best. I had to get a new debit card a few months ago and Ready Fresh was the only company I had automatic payments with so recently I had to pay directly possible a few weeks after my water delivery and they billed me a $20 late fee! I was steamed but to add insult to injury the $38.+ bill was already paid and now the $20 late fee became $40! I am canceling my delivery service and wouldn't recommend them unless you want a headache over water delivery. read more

Ever since these people took over North Fork Water Supply we have had issues. I am leaving them.

I rarely complain on here about any business, but this company is the worse! I have been promised my delivery for 2 days now and I got nothing! I called customer service to ask why my order did not arrive when promised, all I got was...."I don't know, they did not leave any comment". I then told her if I did not receive my order the next day they can cancel my order and any future orders. Today came and went and again no delivery! read more

Ready refresh is awful do not use!!!! I've had water service on the East End for more than 10 years until ready refresh took over the company. Billing problems, delivery problems, terrible website, terrible phone service, they're a nightmare read more

This company is horrible. Let me preface this by saying I go out of my way to NOT write negative reviews. But this one this one takes the cake. They are liars. They will take more money than they say. I agreed to a price and my first refill come us my bottles are outside waiting to be replaced and somehow my order is canceled! So now we have a bubbler and no water. I called to get it straightened out and the price I agreed to they cannot give me because "thats a one time offer" even though when I signed up the lady said it was for the life of my active account. As long as I order each month it stays active. The first lady I talked to was super nice and said she would fix it gave me as close as she could get to the price it was within a dollar so I said thats fine its not $20 more! She transfered me to billing to get it locked in because again it is what I was promised and No we cannot do that. It is literally cheaper for me to go buy individual water bottles than to have this service at this point. Exactly what I was trying to escape. We live in the city and the water is heavily chlorinated. This company lost my service as well as those that I had previously told about it as you can bet I will NOT be letting my friends and family be subjected to this utter nonsense. As a company the business practice is not sound. Do not lie to your customers (you literally had multiple life long customers that will not be using your service as we are trying to reduce our footprint not be swindled). Go to the store and buy your water its cheaper. Buy your own bubbler its $100 up front but let me tell you its worth it to not deal with these crooks. Read the other reviews everywhere there are constant themes of no delivery yet people being charged. Buyer beware guard your wallet. read more

We signed on to Poland spring home water delivery in 2005. We never had any issue. Recently, since company changed to ready fresh or whatever, their service has become terrible. Last week, someone came and left the water in my driveway despite clear instruction to put in the front door. Then we called the company, after jumping through hoofs, we found someone who said, Thursday someone will come and bring the bottles to the house. This morning a African American guy came. Nastiest human being I have met. He refused to bring the bottle to the house. When I asked his name he refused to give. I took his picture. I am going to call the company. In the meantime, if you guys know any other good company who can help me with home delivery. I am thinking to change company. read more

I'm shocked by the insane price increase since November of this yr. it's WATER not gold! These increases are unreasonable and unaffordable now. Shame on you! read more

we used North Fork water for 15 years never an issue, but these guys are horrible, billing issues, water delivery problems. I couldn't get them to deliver when I wanted them to, (despite what they say on their web site) I cancelled them they picked up the equipment but I am still getting water deliveries. horrible company just horrible read more

Arrowhead Mountain Spring Water Company is a division of Nestle Waters. I purchased four of the 3 Liter bottles from a local retailer. I put the bottles in the backseat of my car for an hour or so. When I came back to my car to remove the bottles, I could smell smoke. I picked up the bottles only to find burn marks on my seat. I believe that the bottles caused some sort of magnification with the sun and burned my seat. Some of the burn marks have holes burned through. I called the company to report what had happened. They offered me $50.00 for this issue. I turned down the offer and they started a claim with a company called Sedgwick. I called Sedgwick and they offered me $100.00. I turned down their offer and tried to submit an estimate for damages to my seat. They didn't care to see the estimate and said they could only give me $100.00. The estimate came to nearly four hundred dollars. As of today, nothing has been settled. I reported this issue to Consumer Affairs. PLEASE BE CAREFUL NOT TO LEAVE PLASTIC BOTTLES IN YOUR CAR. I THINK IT IS DANGEROUS. read more

worst customer service ever!!!! have had so many issues I have lost count. definitely not worth the aggravation :(