I don't think I have ever been so disappointed and frankly, angry, about a cleaning service in my life.
We have a furnished home that we just moved into and that was deep cleaned a month ago prior to our move in.
I have been looking for quotes for weekly service. We booked with Ready Set Maids for three hours of cleaning with one cleaner. We paid $150 for the initial cleaning with the subsequent cleanings to be $105.
So quick math- $50 an hour for unskilled labor. High- but I prefer to pay for for a service that is licensed, bonded and insured.
We don't need the whole house cleaned, so we requested all common areas and 3 1/2 baths to be cleaned- no bedrooms, offices, or closets. So perhaps 2100 square feet all told. Maybe even less than that.
I left a note for the cleaner prioritizing the order in which to clean. Because the house was already tidy, with no clutter anywhere, and not in need of any deep cleaning or special attention, I told my husband (who was going to be home during the cleaning) that if they finished the items I listed early, to request that they do the master bedroom if there was time. Given the good condition of the home, I fully expected there to be time left over......
A quick note here. Before we moved into this home, we used Lolly Maids for our last home. Lolly Maids used two cleaners and were in and out in an hour and a half and the house was always left sparkling clean. Our previous home was much larger, spread over three levels, and we had those cleaners do the 4 bedrooms as well. So booking 1 cleaner for three hours of cleaning with Ready Set Maids for a smaller space was ENTIRELY reasonable.
Long story short, the cleaner they sent over only cleaned the 3.5 bathrooms and the kitchen during that time. LUDICROUS. She didn't even clean the floors. Then they had the audacity to call me and ask if I wanted to purchase extra time? Are you crazy? The woman I spoke to was nice, but her explanation was that the cleaner was trying to remove "hard water stains" from the shower. WHY? Why would any reasonable person decide to spend ALL of their cleaning time on 1 irrelevant thing?
I truly cannot believe that I paid $150 for that. Of course I cancelled all future bookings, but I can't get over the bad taste in my mouth that I paid for a service that I didn't receive.
$50 an hour for that! Ridiculous! read more