Discount Saturdays! yeah- NO THANK YOU!
Don't get me wrong, one can appreciate a great discount, or an amazing deal but NOT at the price of being disrespected. I was truly disgusted and surprised with the receptionists customer service. Of course we all can understand that multi-tasking within a busy and chaotic environment can be truly over whelming, but just like public servants; DO NOT TAKE THE JOB IF YOU CAN NOT DEALWITH THE PUBLIC (it only makes sense) And yes, everyone can have their break down moments where they make a mistake... But to be in a professional position and not be mature enough to take responsibility towards your job as well your slip ups toward customers... honestly I feel one should not be in that position.
It started with me waiting to fill out a form among (as it felt) 50 other youth or more. Grabbing a pen out of a jar containing 30 other pens/pencils, one would think they were there for CUSTOMER'S USE right? - NOPE - right there and then, the receptionist stopped from actually serving a customer to rudely yanking the pen out of my hand to ask me, "What it was I thought I was doing?" Screw facing me like we were peers among the same era,
I replied "Excuse me? I am trying to fill out my form & I seen a jar full of pens & pencils-"
"No, you can wait to use a pen." she bluntly interrupted and cut me off.
As I turned around in an already tight space, I was subjected to finding a pen among 50 other youths trying to fill out their forms at the same time. So turning back around I let the receptionist know that if their was any restrictions with using a pen to fill out a form maybe one should A. not keep a jar full of them on top the counter when there are numerous customers in need, and B. Let the customer know ahead of time. Hysterically, I found myself having a stare down contest with the receptionist (keep in mind this is while she was serving another)
Waiting for a pen and finally receiving one, I filled out my form and handed it back to her. Forgetting to write down something that was NOT indicated on the form, she basically dashed the form back at me and told me to include my missing information. Now, seeming that we are in a packed shop among 50 or more other youth, why would you try to provoke any tension ? What if I did not know how to respond in a mature manner? What if I was just as immature as the receptionist?
Taking a breath I took back the form and filled in what was required. Paid and in line for my scheduled time, the supervisor (as it seemed) called out my name to take me in. She seemed surprised when I stepped up. Maybe it was due to the red ink on my form which labelled "BITCH." Not aware that she revealed a glance at what it was the receptionist childishly wrote on my form, she knowingly ignored any tension and proceeded with my piercing.
Knowing this made me highly uncomfortable. Who knew if this lady was as immature and childish as the receptionist, what if they conspired to scar me or mess up my piercing or even go so far as giving me an un-sterilized piercing which would lead to an infection.? Who knew... I was truly worried.
Not wanting to bluntly bring up anything I asked "if she was in a good mood today." With no smile she answered with a dead "yes." Off the bat, I received a bad vibe. I then asked her "if she was in a better mood than her receptionist," hinting to her that I received negative customer service. She knowingly ignored my concern and proceeded with the piercing. This let me know that this was a supervisor who valued her employees more then her clients and would clean up any bad rap in order to save her employee. Not good.
Yes- I followed through with it. Got it done anyway. But after I was finished I had to ask her myself how I was to go about up keeping my piercing. She answered me as if I was disturbingly asking the world from her. Fed up with the responses as well the service I got my things together, said thank you and left. As I passed by other females getting ready to be pierced, I couldn't help but say a little pray of hope that they received comfort and professionalism in their tattoo or piercing. No body deserves to be scarred from somebody else's "Unfortunate, and bad day."
Maybe if I am going for a petty piercing, ill consider going back. But as I left that place I turned to my sister who was a witness to this whole thing and said "I don't care what deal it is, I will pay full price for a professional piercing rather then being disrespected for a inconvenient discount."
What I did not understand is, Why would they make it only a one day thing for such a pinched, small and inpatient shop? There was no logic within that shop... Knowing that of course half the block + more would line up, why only put ONE receptionist at the desk? Knowing that there would be numerous forms to fill within the same space and timing... why NOT provide a jar full of friggin' pens? HUH?
I will NEVER recommend this shop to anybody! read more