I've lived 2 blocks from these cleaners for 18 years. They used to take care of all their customers and their clothes. Very rarely did anything go wrong. Now however, they have been leaving the clothes with double lines sometimes and I always noticed a weird stench coming from my pants that I took to get hymned and washed and ironed.
The older guy that i think is the owner provided great service. But i just could never get the bad odor coming from my pants. I was able to deal with the fact that not only did they leave my pants almost as long as when I brought them in and the fact that they used brown lining on my white looking khaki pants. You can see the lining. If they ran out of the lining that best matched my pants, why not just wait for another one instead of using a different color that is visible if I cross one leg on top if the other?
That I was able to deal with, but the odor? That was unacceptable! I noticed the smell as soon as I picked them up but brushed it off thinking it was just the inside of the cleaners. I was wrong! I brought them home and the smell was still there! I wore one pair of the four pants I took to REA cleaners to work and felt very uncomfortable due to the smell coming from my pants. The pants smelled like when you wet a fabric and it does not dry correctly and starts smelling bad. I hoped no one else could smell it! I washed those pairs of pants and the other 3 that were supposed to have been clean as soon as I got home. I just wasted about $46 for all 4 pairs to get hymned and washed at REA cleaners.
It took 2 washes for the smell to start fading away. I was super angry and disappointed at REA! I was so mad i'd rather was them myself than to take them back to REA. I thought the smell would get worse! Maybe they need to change their machines or ironing boards or maybe everything so that the clothes won't come out stinking! I had 2 other pants hymned at a farther cleaners because I didn't want to go through the same experience again at REA. It's a shame that they can't get new machines or even just clean them! I gave them 1 star only because the older guy (i think he's the owner) was very talkative and nice.
BTW... This happened about 3 months ago but I just signed up for yelp today. I get reminded of my horrible experience because I pass by REA every single day! read more