They did not start for over 6 weeks after the date committed to, 20 weeks after they got the first half of the payment. During this, the original sales person had apparently been fired or disappeared, and they could not find information about our job but DID NOT TELL US THIS. So they sent someone to "take some extra measurements" without telling us why, and as a result the shower install was not what we wanted. They gave us a nominal discount, which they found a way to wriggle out of by disappearing off the face of the earth after promising the discount, then coming back 8 months later with a lawsuit, charging interest in the amount of the "discount" (which the contract I foolishly signed at the outset allowed--I would advice not signing a contract with these folks without having it review by a lawyer, which is what I should have done) plus attorney fees. This nominal discount was for getting the shower wrong (it is still wrong, and will always be wrong, by the way--I can't afford to get it fixed and they won't fix it, and I wouldn't let them back in my house if they offered). When installing the sink the first time, they damaged the side wall and also broke the new sink. So two weeks without a sink. They did not fix the wall, but I did not ask them to as they "resurfaced" the back wall where the wall length mirror had been removed, and it looked awful. We were going to live with how bad it looked, only after we painted it (we had to paint it, they didn't do that) chunks of it began to fall off. This was because they didn't know how to do that, it wasn't something they did as a service, but the sales guy promised it as part of his sales job and apparently the company didn't want to tell us it wasn't something they did or directly admit the sales guy had been lying to us, so they did it . . . I guess. So I had to pay people who did that professionally to fix it and the side wall they damaged (out another $500). Also, the people who installed the sink weren't really plumbers, so the drains both leaked and wouldn't close properly, so I had to hire a real plumber to come fix that ($150). While they "guarantee" their work, after having had them in the house for many, many days, I didn't want them in their to do any more damage or fail to fix anything else or waste any more time. I won't even get into how much of time this all consumed, in addition to money, that typically has not been a problem for me with contractors. The real plumber fixed things in 30 minutes that they couldn't get right in 3 hours. Anyway, they promised a discount, then sent an invoice *without* the discount. I called 3 times about it, was told they would call me back, I never got a call back. Then life moved on, and I didn't pay the second half of the bill--assuming they would either send another (probably uncorrected) bill, and I would argue about it with them, or they would continue to fail to call me back, and then a lot of time passed and I received and heard nothing, until I got *served with a warrant to appear in court*. They had my phone number, my work phone#, my wife's phone number, my address, our email addresses--but rather than trying to reach out to us in ANY WAY (except for one email, from a non-rebath address, that apparently went into a spam folder), they went to court to sue me. So that's the kind of company they are. I have used many contractors for many jobs over the years, and hands down this is the worst experience I have ever had with any contractor. I would not recommend these people, and would never use again, not even for the supposed lifetime warranty. I would rather pay a professional to come fix anything that goes wrong with sink or shower in the future than have someone from that company set foot in my house again. And given that a year in, the shower door is already slipping and the caulk inside the shower is peeling up in places, that's what I will be doing. I had consulted with another bathroom remodeler before picking Re-Bath. I tremendously regret not having gone with them. I see some people have had okay experiences with these guys, so I'm assuming not everybody has as awful an experience with them as I did. Even so, I would advise anyone choosing to use them to (a) have a lawyer check the contract and perhaps request a small change regarding the interest or covering THEIR attorney's fees if you disagree on the quality of work, and continue forward based on their response to that, and (b) if anyone shows up to take measurements or something out of the blue, demand to know why, try and call your salesperson, and request to talk to the sales person and review everything you got a verbal agreement on before proceeding. I could go on, there is more to the store. But Ultimately, I spent more money than I wanted to, and didn't get what I wanted, and they just did not care. So--buyer beware. Proceed with caution. All I'm saying. read more

Salesman came on strong but never followed through. Never heard back from anyone. Not sure what's going on there. Very disappointed

We have had our shower, walk-in tub and flooring remodel done 8 1/2 years ago. Started having some mildew issues . Called Rebath for a service call to replace caulking in the shower wall/floor area. Tristin was the tech that came out with the how may I serve you and happy to do it attitude. I am so happy to have my shower looking like new again. Thanks to Kayla for getting everything scheduled for me. The Rebath staff are the best. Regeana W read more

I had two bathrooms remodeled for handicapped last September/October and things are still not corrected. I have called and reported the issue in January and then in February and I guess that I need to call every day. We needed handicap for my husband with just one leg and in his shower one of the handicap handles is about to fall off of the wall and in the master bath, the floor has buckled, but I guess Rebath thinks that it is not serious enough to send someone out to fix the problems. When you pay over $40,000 to have something you think perfection! REBATH is not perfection, a guy with just a couple of weeks training installed ours, floor tile not lined up, strips around baseboard all cut differently, some just chopped off and some cut at an angle, caulking in my husbands bathroom is shoddy in places and the list goes on. I would never recommend to anyone. read more

First I'd like to start by saying the install and installer of my shower PANEL was amazing. It was professionally done and I wish the same guy would've been responsible for installing my doors. The shower doors were installed terribly!! First off, the guy who installed the doors had to come out twice because the first resulted in a leak from the bottom of the door. Once he came out again to fix it, he admitted to putting on a piece backwards. But there's still a gap in the bottom to which he said shouldn't cause any problems. So along with the gap in the bottom, there's the uneven cut at the top, plastic trimming sticking out from behind metal, and tacky applied caulk. The door sticks when trying to open it. I have to pull it hard to open and close it. When I do open the door it causes the entire glass to shake. For $7k this is unacceptable. I had no problem with the paneling but I wouldn't recommend this company because of the glass install. I truly believe the glass doors that were installed were some they had laying around and needed to get rid of. Mine probably weren't back from Arizona yet and they wanted to get my job done and out of the way. (see my attached photos) read more

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ADDing to the insults against Re-Bath, the other three reviews here sound like my experience, only mine is worse. I decided to go through Home Depot for safety reasons. I figured I could always complain to them if needed. So far I haven't been able to write my review on HD's Service Feedbacks page so here I am. To begin, Re-Bath is an overrated company, at least the Memphis store is. They are somehow connected to the Jackson, Tn. store and this may add to their confusion on details, appointments, etc.. No excuse though. I signed a contract with Re-Bath on Nov. 12, 2018 for a bath tub surround, shower faucet, & toilet in one bath, and a shower door in another bath. I also wanted both baths to have new vinyl tile installed on an unlevel floor. I was told it would most likely be the middle of January 2019 before they would start. I was OK with that because we wanted it to be around then anyway. Well, there were no calls until my wife called "them" to ck on when they might be coming. She was given a 'tentative' time of Feb. 11th. Once again, no calls to confirm anything. As you might guess, they showed up on the 11th. No calls, no nothing. They were already a month late so I didn't kick up a fuss. I just wanted it done. One man (Jamie) came out the 1st day and didn't really know what he was facing. He piddled around on the shower surround and faucet ALL DAY and didn't finish that!! He brought another young man the second day so he wouldn't have to do the hard work himself, like the floor. By the end of the "cold & rainy" day, they thought they were through. NOT!!! I've never seen such crap in my life when I looked at the floor, even after showing them numerous places that were unacceptable. Hard to believe they thought it was. Jamie came back Feb. 26 to fix the screwups on the floor. Well, that didn't work out. It was so bad that he ran out of tiles trying to replace them. Even said he had another job to go to. WHAT?? What about 'this' job?? Now I'm really PO'd. After much frustration and yelling and pictures, Michael (Exec. VP Operations) came out on Mar. 6th and inspected the job. Reluctantly, he agreed to replace the floor. He called back a week later saying he's ordered the tiles and said he would replace all the moulding (which wasn't included). I called him on Mar. 28th and left message. NO CALL BACK!! I finally called again on April 1st and talked to his secretary. "She" called back with dates and times. Still nothing from Mike. The final analysis is this, FINISH DATES...April 8-10th by Mark, who was another installer. Another 3 days of work 3 months after we expected it to be done. Talk about a disruption. After all the confusion and crappy work, it was not worth the price of almost $8500. I still see 'bumps' (screws sticking up) in the floor as well as ripples but, it's still better than the first guy who came out. But, now my floors are almost an inch taller which makes our vanities an inch shorter (just trying to fix their screwups). I can't even get my toes under it. Don't think they know much about 'leveling floors'. First time was absolutely terrible. The second time was bearable. Mark was nice and was trying to please me so I'll give him credit. Jamie was NOT! All I heard from him and Mike were excuses for 'why' things didn't work instead of 'making' them work. I could tell you much more but, you get the picture. In the end, they did give us 'free' base board moulding installed. Actually, that was the only good thing about it. I will NEVER use Re-Bath again and would NOT recommend them!!!!! You can find that quality of work much cheaper just about anywhere. read more

$9,000+ for three pieces of acrylic, new door and requirement to buy their base even if yours is good plus constant drumbeat of lifetime warranty. Ridiculous. read more

Forget it. These people are hopeless. First sign is their unexplained " company policy "  that both adults in a family must be present for a home visit. I'm a woman; refusal to explain the policy suggests to me that my husband is regarded as the responsible adult. After three scheduling screw ups by them, we finally meet their rep, who hauls cases of samples and photos in the house--a rental that is vacant, being painted and updated that we want to advertise ASAP--I had alluded to this in phone conversations. He said brightly, " We can't get to this for 10 weeks." Goodbye, pal. Got this goofy outfit through Home Depot. I went back to tell ask for another vendor, but they don't have one, so save your time, because all this nothing took 2 1/2 weeks. read more

I went to Re Bath on Summer and looked their display. I set up an sales appointment for June 1st . On May 31st at 8:25 am I received a phone message from Tabitha to call back and confirm the appointment . I called back at 9:02 am and was told that all was set for my sales appointment on June 1st at 10:00 am. On June 1st 10:00 am came and I heard nothing. I contacted the company at about 10:15 and spoke to a lady who said she would check on it. She called backed about 20 minutes later and said that there was not a record of confirming the appointment and that the sales person had gone and basically could careless that they had wasted my morning. So in conclusion it shows you how sloppy this company is in keeping appointments and that was before the sale. Imagine what kind of treatment you would receive after the install. Previous to Re Bath I had Bath Fitters come out and give me an estimate. Bath Fitters was on time, professional and knowledgeable. Re Bath could not even make it to the front door. read more