HORRIBLE! DO NOT WASTE YIUR HARD EARNED MONEY HERE!!!…read more I've given this place a generous 3 chances to get it right...no more. Every time I have walked in there, it's a chaotic mess, unclean, disorganized, packed in, and so hurried. the last time I was there, I went with my mom and SIL. my mom and I got mani/pedis and my SIL gel nails. first off, they are extremely overpriced for what you get and that's IF you get the services from their menu actually done. The lady that did my nails was distracted, talking to her co worker, looking around constantly. I chose the luxury pedi and classic massage. She only did it for 10 minutes instead of 16 like the menu stated. used the wrong color on my nails, did a half-butt job for $75! my classic pedi at $35 was an absolute joke, the massage if you can call it that lasted 1 maybe two minutes. and seriously a child could have painted the clear polish I asked for on my nails better. i didn't even ask her to cut my cuticles and she still did a poor job of filing/cleaning them up. I have no clue why I tipped her as much as I did. there needs to be way better management of the place, they need to actually clean it , sanitize it snd organize it (it's so gross and discombobulated in there), and the staff needs to be trained properly and held accountable for their work. (be consistent with the treatments/do the things on the menu that people are paying for), stop getting distracted and not concentrating on the job at hand. maybe have the staff wear uniforms so we know who's who. the only saving grace was that my mom got a really good lady, Haley to do her mani/pedi. she was wonderful to my mom and took her time. if only all the staff were like haley. anyway, not ever going back there again. too many bad experiences to pay much money for.

The amount of people this salon can serve is amazing! Our family of six was worried that we would…read morenot all fit, and the seating was plenty. The staff was kind and talkative with us. We had 2 boys and 4 girls and everyone had pedicures. Two of the girls also had gel manicures. The girls asked for special design on one of their toes and the boys had buffing of the nails with no polish. We would definitely go back when we visit Couer d'Alene.

I had my nails butchured by another local doing acrylics and drove past lexi nails on the way home…read moreand on an impulse stopped in to ask for help fixing them. The staff was amazing and so very helpful, this was over 2 years ago and I have never gone anywhere else. The volcanic pedicure is absolutely the best thing I have ever experienced and I keep brining friends and family in just to experience it too!

This review was originally left in Nov of 2024. It needed to be edited, which is the reason for the…read moreresubmission. The male half of the ownership was always very kind and respectful to both myself and my small dog. However the same cannot be said for his wife, Jenny. I've visited this shop about 5-6 times, but will not be coming back or recommending this place to anyone based on my past 2 experiences here. I have always conducted myself in a calm, polite, and respectful manner with the owners and everyone else in the shop. I missed an appt in the summer of 2024 due to illness, and called the shop that same day to apologize and explain the situation. The gal I spoke with was very kind and understanding. She told me not to worry about it and to focus on getting better. At the rescheduled appt, Jenny claimed I arrived 15 minutes late. According to the time displayed on my phone, I was 7 minutes late. When I showed Jenny and her husband the current time on my phone, they had a bizarre response: they repeatedly offered to show security camera footage with timestamps. I told them I trusted the time displayed on my phone and that viewing security camera footage was unnecessary. They said that due to arriving late, my scheduled appt time was given to a walk-in, and I would have to wait 2.5 hours for another appt. From this point forward, Jenny's demeanor was cold and hostile. Her husband remained kind and friendly to me whenever I visited the shop. Upon arrival to an appt on 11/25/2024, the shop was not busy. There were 3-4 clients being serviced at the time. Jenny was the only owner present. She made eye contact, smiled, and was talkative and friendly with the other customers. I was not acknowledged upon entry. There was no eye contact, no smile, and no greeting. During my pedicure, my pants became completely saturated with water. I politely mentioned this to Jenny. She continued to not make eye contact, and said coldly: "It's because you asked for the water to be warmed up". I then asked in a polite, respectful, and non-sarcastic tone: "From now on, if I request the water to be warmed up, should I expect my clothing to become saturated?" Jenny again replied coldly, "You must not have pulled your pants up all the way". This is not how a kind, courteous, professional business owner would respond. They would at least offer to bring the customer a towel. Jenny smiled, made eye contact, and thanked other customers for their business as they were leaving. She remained silent, cold, and expressionless as I paid and left the shop. I had errands to run afterwards, and had to do so in wet clothes, in the winter. Changing clothes wasn't an option, due to my residence being far from the shop. Please exercise caution if you choose to patronize this business.

Im soooo impressed with this nail salon!!! It is the best one in town and is so clean and…read morebeautiful!! They have such a great selection of colors and can do sooo many designs all the employees are sweet and beautiful!!! Will be coming here every single time I need to get a fill!!

I was lucky to have a co-worker recommend this place. The service is very good and my nails always…read morelook excellent. I get the same thing every time....French manicure. But man oh man!!! They look great. I usually can get away with 3 weeks between visits. They don't take credit cards which is a bummer but they do such a good job that I just make sure I have cash. They are kinda pricey, but when I read other reviews I don't like what I see. Everything is expensive nowadays. I'd rather pay a little more for really great service and awesome looking nails. I definitely recommend!

The owner is very nice. There is a manicure tech that was…read morevery rude to me. I gave her 2 more chances, and she's still rude. Not going back

Walked in for a pedicure and a full set manicure. I enjoyed the pedicure and the lady that provided…read morethe pedicure was kind. As for the older woman with glasses that provided the service for the manicure she was so mean. I should have known better when she was yelling at the girl before me. I have never been yelled at like that in my life. I have issues with my hands and she would yelled at me if I moved. I asked for almond nails and well take a look at the pictured. These are the ugliest nails I have ever gotten. The manicure was $60 and the pedicure $50. I will not be returning. This was supposed to be a relaxing moment and I walked out with a migraine. Yay for my ugly birthday nails. Also, I did bring up the issue with the shape of my nails but was dismissed and I'm not a confrontational person so I'm stuck with these nails.

My friend and I have a standing pedicure appointment. All we have is date and time, not necessarily…read morea place. Tonight we tried out City Nails. Small place, but great service. We chose this place, because it was close to the place we were going to dinner. We're both half we did. Really comfortable chairs, great service. Best part, their pedicure was only $30.

Pros: very friendly owners and staff, and they will work hard to fit everyone into the schedule…read morewhile still providing attention to detail without skipping steps Cons: not a clean facility, half the tools are clearly sanitized, other half don't look like they're fresh, unused tools (some should have been single use) and just looking around, you can tell it's an older building that just needs a face lift and deep clean. Also, though it's nice that they try to fit everyone in, they stretch themselves out way too thin, I was lucky I was getting a pedicure and at least had a massage chair and foot soak. They also charged extra to shape the acrylic nails. The acrylic nails were a little thicker then most other shops I've been too, already looked a little grown out because she didn't put the acrylics all the way down the nail, and could have been shaped better (especially for an extra fee), and there was some gel polish residue around my nails which is easy to spot since gel polish is really hard to get off. The pedicure was great though. Unrelated to how the business is run, the regulars were super rude, literally pulled their chair up arm to arm next to my chair (to the point that if she moved, my chair moved with hers which was really irritating), started chatting with the nail technician like she was in the manicure chair, completely ignored my presence even though the technician was clearly annoyed by it, and even insulted my nail color as she was painting my nails. There were a few rude regulars in who acted like that and it was just really irritating, but again, nothing to do with how the owners run the business, just something about the experience that I really didn't like. I won't be back, I've been to other places near by that I felt were a little cleaner and gave me a more quality manicure. But the owners are super sweet and they definitely deserve recognition for how hard they work and how kind they all are. Even though they were drowning in customers, they were so sweet and kind, and worked their butts off to get everyone proper service in a timely manner

They have great service they will offer u drinks, they also have a good set up, funny and sweet…read moreworkers, so i definitely recommend going to this place

Amazing! Super sweet and attentive to detail, she made sure my nails were nothing short of perfect…read more Thank you Linh!

Had an amazing experience with Brittany! She did a gel powder fill and I absolutely love the shape…read moreand appreciate the care she put into shaping so perfectly! She was kind and I really enjoyed the experience:) Will definitely be coming back!

The staff there is super friendly and welcoming. I had an appointment, went in and had zero wait…read moretime- was offered a drink and pampered. Kim is literally the sweetest, most gentle pedicur you will ever get. She listens, does exactly what you want and makes suggestions that always work out well!! I love going to get my nails and toes done by her and look like a million bucks when I leave!

My nails looked good when I left but the process was uncomfortable. The owner was abrupt and…read moreaggressive with his approach, cutting my cuticles three times w/the edge of nail sander which was far more abrasive than it needed to be. The entire time I was in the chair, he moved my arm, elbow, hands, wrists, smacked me with the file, and rearranged my fingers so they would be easier for him to work on. I've been getting my nails done for years and have never experienced this...

Extremely nice people. Shop is comfortable and clean. Prices are amazing. Will return and take…read morefriends.