Dr. Martin and his team are awesom!!! Dr. Martin truly cares about his patients and wants you to…read morehave great dental health. The office is very nice and clean. I appreciate that they make sure before starting your service, they have you wash your hands first . It's the little attention to detail that set him apart.

Yesterday was my first visit to this Black-owned establishment. My previous dentist is retiring…read moreearly and has pretty much checked out, so we need a new dentist. My appointment was for 11am, I arrived a few minutes early to get through the paperwork. Moments after completing it, I was called to the back where they took x-rays and then got me settled in a room. Dr. Martin is the primary dentist and he's got decades of experience - practiced in D.C. for about 15 years before he opened his current practice and location 8 years ago. I found him to be professional but also friendly and personable. The office staff are polite and efficient as they explained to me how the appointments are held and what I owed after insurance coverage. All in all, it was a pleasant experience; I was out of there 1 hour and 15 minutes after I walked in, got x-rays and a cleaning - now that's what I'm looking for, fast and professional. One of my pet peeves is having an appointment somewhere, showing up and having to wait extra time before I get in the back, then waiting more time to be seen. I'll be back.

I came here for my regular cleaning and Quanera was fantastic. Dr. Syeda got my root canal done and…read moregenuinely never had such a smooth experience. All of the ladies are very polite. 10/10

10/10 experience, I had fillings and my teeth cleaned and the music was fantastic and they made it…read moreenjoyable and entertaining. They were really friendly and helpful, took care of my daughter to save me time, seriously best service everrrr!!!!

I rarely leave negative reviews, but I feel obligated to share my experience so that other…read morepatients--especially those dealing with a painful dental emergency--know what to expect. I was referred to this office by another dentist because I had an infected wisdom tooth and needed emergency treatment. I called as soon as the office opened, explained my situation, and was told to complete my paperwork and come in immediately. The doctor told me he would squeeze me in between scheduled appointments because it was an emergency. I arrived around 11:00 a.m., completed the check-in process, verified my insurance, and paid approximately $1,500 before my procedure. I was then told to wait. I asked how long the wait would be and was told it would probably be another two to three hours. I understood that emergencies can involve waiting, so I was patient. By around 3:30 p.m., I had been there for hours longer than the estimate I was given, so I went to the front desk to ask for an update. Instead of receiving one, I was made to feel like I was inconveniencing the staff simply by asking a reasonable question. One receptionist repeatedly interrupted me while I was speaking, dismissed my concerns, and responded in a way that came across as impatient and unconcerned. Rather than checking with the doctor, she repeatedly told me to sit down and wait. Earlier in the day, I had even asked if I could leave and come back later if the doctor was running behind. I was told I could not leave and that I needed to stay in the office until the doctor was ready. Because of that, I remained there the entire day. After I insisted that someone ask the doctor how much longer it would actually be, I was finally taken to a treatment room. At that point, I thought the procedure was about to begin. Instead, I waited for approximately two more hours. During that time, I had already been given medication and was sitting there in pain while repeatedly being told, "He'll be in shortly." The procedure itself was completed successfully, and I have no complaints about the surgical work. My complaint is about how my time and my concerns were handled. I arrived around 11:00 a.m. and did not leave until approximately 7:00 p.m. The procedure was not performed until after the office had finished seeing its scheduled appointments. Unfortunately, the problems continued after surgery. I was discharged without the work excuse my employer required, even though the office later acknowledged that it should have been provided before I left. I then spent the next several days making repeated phone calls trying to obtain a work note and disability paperwork. I was promised callbacks that never happened, told documents would be emailed that I never received, and had to make multiple trips back to the office because paperwork was incomplete or not ready when I had been told it would be. One example that stood out was receiving a phone call at approximately 4:55 p.m. telling me my paperwork was finally ready for pickup--even though the office closed at 5:00 p.m. When I explained that it was impossible for me to make it there in five minutes, I was essentially told that I could either have it emailed or come back another day. It was the same dismissive attitude I had experienced throughout the entire process. This review is not about the outcome of my surgery. It is about the customer service, communication, scheduling, and the way I was treated as a patient. Based on my experience, I cannot recommend this office for anyone dealing with a dental emergency. My emergency was repeatedly placed behind scheduled appointments, I spent nearly eight hours in the office despite being told I was being "worked in," and I had to spend additional days chasing paperwork that should have been handled before I was discharged. If you have a scheduled appointment, your experience may be different. But if you are in severe pain and need emergency treatment, I would strongly recommend looking for an office that can provide more timely care, better communication, and more professional follow-up!

The office staff is terrible. Calling the office during no peak hours on a Wednesday led to no one…read moreanswering at all, which is particularly problematic if you're a new patient with no idea how to get to the office. GPS directions lead you to the Staff Only entry points with no signage to redirect you to the proper place. Bringing it to the attention of the staff with the bright colorful acrylic nails will only produce you being the recipient of passive aggressive/nasty responses then an immediate ignoring of your requests for other new patients to be warned about the possible mixup during scheduling. Scheduling was also a disappointment but not as bad as coming in person. TLDR: Do NOT come here. Rude office staff. Go elsewhere even if it's a referral.

I was overly impressed by this office and staff. They were very thorough in explaining everything…read moreevery step of the way. Very friendly and compassionate as well which is something you don't get much these days. Extremely professional and knowledgeable. I felt in great hands and cared for. The office was updated and extremely organized. While they are in your mouth, you can see it on the screen in front of you. Or if you are laying down, you have an option to watch Netflix on the built in tv On the ceiling. This practice is a breath of fresh air compared to anywhere I ever gone. Even the Front desk staff knew her stuff and Explained the care plan in detail and was happy to answer any questions. This is my new favorite dentist and happy to refer everyone I know. I found my forever dentist and so happy!!!

This has been my family's regular dental office for quite a few years. Initially I was very…read moreimpressed with the facility and we had no issues. It has only been within this year that we have run into scheduling problems. The office has cancelled appointments twice on me because "the hygienist wasn't going to be available that day" and then the next available appointment isn't for another 4-6 weeks. If we have needed a follow up appointment after a regular scheduled visit it can take that same 4-6 weeks to get another appointment. They do run pretty much on time and are efficient when you do arrive for an appointment. Plus they were able to get my husband in within 24 hours when he urgently needed to see a dentist which I did appreciate and gave them an extra star for that.

I had a rather urgent matter because I was headed out of the country the next day. Dr. Smith saw me…read moreand made a quick and honest assessment that led to a root canal. He was able to skillfully perform the procedure and I'm on my way! Everyone in the office - Ness and Nicole were fantastic!

I absolutely love this dental team! You're treated with such care when you're there. They're all…read moreknowledgeable, friendly, and personable. My Dental Hygienist* during my last appointment (yesterday haha!) has quickly become my favorite. I can't wait to sit in her chair again. I learned so much in our time together & we share so many laughs lol. My only concern is that I'd like to come more often in the year, but the appointments are always full.

There are exactly ZERO instances where you want to visit a root canal specialist but, if you find…read moreyourself in such a scenario, ARCS is where you should land. After being in pain all weekend, I made an emergency dentist appointment that resulted in a referral to ARCS. The office offered to call for me and I was told I could come right then. For context, my dentist appointment was at 3:20pm and roughly by 3:40pm I was headed to ARCS. The office is clean and the front desk staff were helpful and professional. I overheard one team member speaking to another patient in Spanish so it's nice to know the environment is accessible and inclusive in this regard as well. I was called back after a short wait and X-rays were taken. Dr. Fakhari then arrived to perform some tests (these suck but are necessary to confirm a root canal is the right treatment) but before the test began he spent time speaking with me and had, quite possibly, the most pleasant, patient, and caring demeanor of any endodontist I've ever met (yes, unfortunately I have seen down this road more than once). When I was weeping during the numbing process, the aide whose name I believe was Alyssa, kindly comforted me, provided tissues, etc. Dr. Fakhari also took things very slow and checked in often. They were both very reassuring. I don't think it's possible to enjoy anything about a root canal so the fact that every other aspect of the experience is positive (including noise canceling headphones, a blanket, and Spotify) means so much. I'd very much love to never need to visit ARCS again but I'm nonetheless very grateful for their immediate availability, kindness, and professionalism across the board.

The first word that I think of is WOW! I had an appointment…read moreon Wednesday with my regular dentist, who told me I needed an emergency root canal. I called Advanced Root Canal Specialists, and they asked me how quickly I could get there--the dentist would wait. I was an hour away, and it was approximately 3:30 pm. I arrived around 4:40, which isn't too bad during rush hour. When I walked in, I felt like I was at a spa. The room was gorgeous, with a fireplace going for ambiance. (No heat was emitted, as it was 102° F outside). Two very kind and helpful ladies greeted me and offered me something to drink. I chose tea, since they had various types of calming tea. Afterall, I was getting a root canal, and no one likes going to the dentist. I waited about 10 minutes before I was taken back to a room. Tamara and Dr. Fakhari were amazing. I told them prior to beginning that I am not a fan of the Novocain needle. Tamara put dark sunglasses on me, due to the bright lights; gave me a weighted blanket; and offered me headphones to listen to music. All the while, Dr. Fakhari was giving me a needle that I felt, but in a gentle way. He spoke and joked with me while the Novocain took effect. Then, he gave me a second needle to numb the rest of my mouth. I realized it and said, "I see what you did there." He chuckled, "I didn't do anything," and then, smirked. It was the best experience I have had with the painful part of any dental procedure. Dr. Fakhari told me up front that I have a crack in my tooth, and he may not be able to save it. While it was not news I wanted to hear, I appreciated the transparency and honesty. After what seemed like a few minutes, Tamara took the headphones off of my ears. (I was on the fourth song of the playlist). I was waiting for the news that Dr. Fakhari couldn't save my tooth. Instead, he said, "All done. Not so bad." I couldn't believe it was over. He gave me care instructions, and I left--at 5:45 pm. Wow! I hope I don't need a root canal again in the future, but if I do, I will definitely be calling Dr. Fakhari.

I love Waugh Chapel Dental. I've been going there for several years and I'm very anxious about…read moreseeing the dentist. Dr Daly it's so good with dealing with my nervousness. He's very knowledgeable and I have the utmost confidence in his work. I moved about a half hour away and still make the drive to see him. The staff is friendly and the office is beautiful. I highly recommend Waugh Chapel Dental.

this service provider tends to bill insurance companies for charges not rendered nor requested by…read morethe patient. I specifically requested a specific service which was a basic cleaning. They billed my insurance for specialty cleaning. This not the first time I have had this issue with Waugh Chapel Dental. They are stealing. Nothing but up charges.