I would give more stars for the cleaning itself less stars for the management. The cleaners did a great job! My issue is I waited for them to arrive for 3 hours and the owner wasn't very responsive. They were supposed to come between 11-12. They ended up getting there at 2pm. So I waited 3 hours for the cleaning service. When she finally replied she said she didn't have service but she sent me a msg on yelp which I couldn't use since I had no wifi since this was a move in clean. She said they were going to be late but she didn't give any specifics. I had to have my husband send a message on yelp from my iPad at home since I had no wifi asking her to call me. I also text and called for about 40 min before I got a response. Once I did get a response I was told they would be there within an hour (which would have been already over 2 hours waiting). They didn't get there until 2pm. I was quoted $140-$180 for a 1000 sq ft move in cleaning for a 2 bedroom house. After all this I expected and requested a discount since I literally could have done the cleaning myself in the 3 hrs I waited. She charged me the max of $180 and added on deep cleaning the cabinets. The cabinets are old and definitely needed cleaning but the basic cleaning was included in the price. When I saw the cabinets after they looked clean but there weren't any stains prior (just scrapes and scratches since they're old) they literally looked the same just no debris which to me would have been the same with the basic cleaning. I expressed my concern to the owner and she seemed annoyed and told me they threw in the deep cabinet clean for free. I'm like I waited 3 hrs. You guys couldn't have made it the cheaper price and thrown in the deep clean I didn't ask for? I also thought the windows cleaning was included which was my fault bc it says it wasn't on the paper but I'm like I waited 3 hours and am paying the max you can't throw in the windows too? She was very short and didn't seem too concerned about the inconvenience. I originally hired cleaners because the old owner left the place in bad condition and we have had to do so much thus far just to make it livable I wanted to save time but this took 5+ hours including wait time so I could have definitely just done it. The cleaning took only 2 hours so I waited longer than the cleaning took. Not to mention this house isn't moved in yet so waiting there for 3 hours was really uncomfortable. If they get there on time and respond it's a good price and good clean but if not it's not worth it. Huge headache. read more

Update: Point proven with managerial response. Extremely poor customer service. The cleaning job was satisfactory if it wasn't riddled with the managerial rudeness. Something broken after a cleaning job with photos to prove it wasn't broken before- yep I'm in the wrong. Do not worry though they will respond with a very long copy and paste statement of how we are wrong and it must've been there before (again photos to prove it wasn't). I am also sure there will be a copy and paste response to this Yelp review, as I am sure this is not the first they have "dealt" with. read more

DO NOT USE THIS COMPANY! RCS was very responsive to my inquiry however the cleaning team was 2.5 hours late. No one called me to notify me. I had to reach out to the owner via Yelp messages to confirm if anyone was coming. The owner responded and said the team is running behind and would arrive by 2-3pm. Scheduled arrival was for 12-1pm. I know people need to work so I agreed to wait. At 3:23pm I messaged the owner to cancel but the team arrived at 3:33pm I messaged the owner asking for a discount for the inconvenience. All she had to do was offer 10% off or add in a smaller service as service recovery. But instead I received an angry call accusing me of taking advantage of her small business. I tried to explain my point of view but it was met with disdain. Since she wasn't going to compromise, I told her thank you for your time, let's agree to disagree and I will just leave a negative review. Unfortunately the customer service is severely lacking. Yes I agreed to wait but not 2.5 hours after the promised time. When I voiced my disapproval it was received with aggression and disrespect. The owner demanded that I pay what was agreed upon but I guess timely service and being treated with respect is not included. I explained to the owner that I had to take time off from work to met the cleaning crew. Instead of waiting 2.5 hours I could have been working to support my family. Unfortunately respect only runs one way for this company. At this point, her team is still cleaning the house and they probably will do a good job but the owner ruined the entire experience for me. She threatened to post screen shots of our Yelp chat if I posted a negative review. Well ma'am, I've included them on your behalf. You're welcome! read more

Three stars for fitting me in so quickly. Staff arrived very, very late (more than 1 hour). Two cleaning staff were dispatched to my 1,000 home. We asked that the office not be cleaned since we were working in it (so deduct about 100 sq feet of house cleaned). Whole appointment was less than 75 minutes. $150 plus tip for 900 sq feet. Many parts of the home and furnishings were not touched, cleaned or dusted. I did not feel a thorough cleaning was performed. I wasn't expecting a deep clean (baseboards, ceiling fans, door trims etc.) but I was expecting an overall thorough cleaning. Dining room table wasn't dusted. Window box not cleaned (not the window but the window box). read more

I was a bit hesitant about using a cleaning service and wasn't sure which company to use. I am pretty happy I selected the RCS team. They did such a great job, my house felt like it was new, plus it smelled amazing. As an asthma patient it's critical that my surroundings is clean and dust free and that's exactly what the cleaning team did. I was really impressed with their level of detail, they took their time and did an amazing job. In addition, they followed Covid protocols, wore masks and kept it safe for both for all of us. I will definitely be booking them for future cleanings. They are awesome!!!!! Thank you RCS read more

An honest review would be 0 stars. Paid for move out cleaning service with bathrooms and kitchen. And paid extra for inside oven. The picture given to us said general cleaning included baseboards and vacuuming stairs. Baseboards were dirty a majority of the rooms. The microwave was greasy when touched by handle as well. The stair were dusty. Side tables were dusty and spotted like it wasn't even touched. The only good thing I have to say is that the toilets were cleaner than what they were before we moved in. Customer service was bad, some might consider rude. They tried to come and do the spots they missed. Last minute notice wasn't doable with a regular job. Instead of trying to reschedule we wanted a refund. They offered a $35 refund, with the amount of cleaning still needed it was easily $50 worth of services. We accidentally paid an extra $50 when we forgot about the security deposit had been already paid. Instead of giving us that money back our contact person complained that we failed to mention we had a 3 story townhouse. When giving details for an estimate this was never asked. Only square footage and the number of rooms and bathrooms. So the only refund we will get is the $35. read more

RCS - Office Cleaning Near Me

Had a team of 2 and they were both super nice and quick! At one point I thought they didn't do something but I went and looked and I was wrong! I'm BEYOND picky when it comes to how clean my home is and being 6months pregnant it's hard for me to do it myself but every request no matter how silly they may have felt about it they did without any sign that's how they felt! Will book them again as I do have 3 more months of being pregnant and I'll need a good deep clean again! read more

RCS - Office Cleaning Near Me

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Alrighty from the top. There was a slight delay in the teams arrival, but I was notified prior to the arrival window by the main office. So that was not an issue at all as California traffic causes delays, even with the best kept schedule. When the team arrived they were all polite and asked if there were any specific areas that I was concerned about. I noted a couple of areas and asked that they clean the refrigerator. I was told upfront that the refrigerator would be an extra fee which was not an issue (after they cleaned it, it looked like it was brand new, well worth it). The biggiest issue with the cleaning was the dust, which they took care of without issue. All of the surfaces were cleaned, mirrors shined and floors swept, dusted, then mopped. If you need you home or business cleaned, call this company as they deliver in a big way. Thank you all and I will definitely recommend your services to anyone in need. read more

Thanks to the RCS team, I was able to book plan and verify my house was cleaned for a new buyer all from another state. Really appreciate the efforts they took to keep me informed on progress and the standard of execution at the house. Thanks team! read more

This is a review for Laura's team. I wanted a cleaning service because I had just had my son and I told my husband that I'm no longer cleaning. Not gonna stress out doing everything. They came to my house and did a deep clean, since it was there first time here. They did an excellent job! For instance, I thought the toilets were stained because of how they looked when we moved in two years ago. No they're not! They even set up some stuff and reorganized a little. And I kept it the way they set it! I told my husband I like their setup better. Laura's Team is worth every Penny!! read more

Used for about a year, did an ok job cleaning but would forget to do certain things from time to time. Switched days and times on me a few times. Was already charging a high price of $145 every other week for a 1900 sqft house and recently tried to up it to $175 before I finally said enough. read more

I wish there was a no star option ! This company showed up 30 min late after the hour estimated arrival / appt time 8am- 9am . They showed up at 930 with no call or txt . The workers did not know how much things were and there was no owner/ manager for initial first walk thru with a new customer . Whn I spoke to the owner - she said dusting of blinds is extra and that I did not request that - I requested dusting - she said I should know it's extra - I am not a professional maid / housekeeper . She should have asked exactly what I needed or been here for walk thru. She informed me that each window is 10 . So I told her than why can't u dust 5 windows since I deposited 50.00 . She said well it depends on the size . So since it felt like I was really going to get no where with her and she kept arguing with me on the phone ( not to mention I'm 35 weeks pregnant ! Stress and arguing is not good for me ) she then also mention I was wasting her workers time and if I was going to give them money for it .since they showed up ! Lol - late!!! I told her . So I asked for my deposit back since the main thing I needed was the dusting - they refused for wasting their time . I have never been so poorly treated by a company that you have to trust to be in ur home . Why would I want them in my home and trust them to clean it if they would speak to me like I'm dumb or " I should know " or I'm wasting their time for asking questions " My house is clean already but due to that fact that I'm pregnant I needed certain things to be done . And if their was any misunderstanding due to them not explaining or asking questions than they should return my deposit. The 30 minutes late is sufficient enough to return my deposit . Being on time is a major sign of professionalism . And technically most companies cancel appointments if ur more than 15 min late . So they kinda cancelled the appt before it even started . . Whn I mentioned I would inform my bank to get my money back she said she would give me 25 back not the full amount since her workers did show up . I told her late ! Which is comical ! I did open a case with my bank ! DO NOT DO BUSINESS WITH THIS COMPANY ! They are unprofessional and they do not do their due diligence to inform the customers of their prices or how they work ! Very very disappointing and I would not want them in my home and neither should you !!!!!! read more

They are so good even my mother the hard to please loved them! We thought the house was already clean.. the made it even cleaner .. super all women team!!! read more

Able to do a last minute move out and did it well. Irving Company was impressed and I had zero dollars for cleaning deducted from my deposit... read more

Very happy with the services I received. I used RCS for move out cleaning. They did an amazing job! They cleaned my double oven and made it look completely brand new inside (I hadn't cleaned it in years). The employees were friendly and respectful and they didn't leave any areas untouched. Thank you so much! Will definitely use again in the future. read more

I hired RCS to do a move-out cleaning of my rental home today. I must admit that I was a bit hesistant given their limited reviews on yelp. However I decided to give them a shot anyway and am really happy with my decision to do so. Three technicians were sent to my 4bdr 3 bathroom home. They notified me 30 minutes in advance of their arrival and were right on time to clean my home. All three technicians were friendly and worked extremely hard to get my home cleaned. All together the cleaning took about 6 hours. The results were impressive! I am extremely thankful to RCS for their awesome service. I would highly recommend them to anyone for cleaning services. Thank you for the awesome cleaning! read more

We had Roxanne's cleaning team clean our new and existing home. They did a fantastic and thorough job.

We just had RCS clean our house, which was the first time our house had been professionally cleaned post-pandemic. I was so impressed with the safety precautions that the team took on top of the fantastic job they did restoring our home. I plan not only to have them clean for us regularly, but also hired them to clean my mother's home. Theme prices are very reasonable and communication was quick and efficient. Highly recommend RCS if you are looking for a deep cleaning or a regular housecleaning. read more

RCS crew showed up took a look around and got to work. They cleaned every nook and cranny, shined and polished where expected. I had to point out just a couple of minor things, that only I would know where to look or notice, but they jumped right on it and got it done. I received the Deep Cleaning and added the stove, refrigerator, carpet cleaned and patio. I forgot to add blinds, next time and the windows too. The prices are fairly reasonable, they are professional and make sure you are satisfied with their work. They did a great job and I will be using their services again. read more

I recently moved out of my apartment and hired RCS to do the cleaning. The house was absolutely spotless the countertops were amazing my fridge and oven looked like brand new as if they were never used! We are definitely considering hiring them to clean our new place twice a month thank you so much read more

RCS - Fridge - Office Cleaning Near Me

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My apartment was a mess and filled with lots of dirt. The team did a great job cleaning the place! The only issue was the communication since my partner was who stayed at home while I was the one texting the business. He said that they were super friendly and they started immediately. When I came home, the place was spotless! The ceiling was clean, bathroom was perfect, and the carpet looked great! I really like this service and I think I would hire them again. Thank you for your business! I read more

Just had a deep cleaning by these ladies. Absolutely amazing. They were meticulous. Everything is clean and sparkling. Will definitely use them again. The house hasn't been this clean in ages! read more

I am a terrible cleaner, but had family coming over for a visit and needed to make my home presentable. RCS came through with a deep cleaning and tile and grout service which made my home look like new. The owner worked with me even though I was unresponsive for a few days after getting a quote, and came through with next day service. Staff was professional and timely and did amazing work! Hopefully will never need such deep cleaning again, but even for a quarterly spruce, I'd use RCS again. Thank you! read more

The team worked quickly, and the results are incredible. Even with some additional last minute requests the completed our entire house in under 3 hours. read more

Friendly staff. Did a great job. We're the most available and better priced than the competition. Would reccomend and will use again.

If you want something done right I guess the moral is do it yourself. I hired this company for a deep move in clean and then ended up with this. Will have to spend time doing it myself. This was after I was asked if all was good and pointed out the issues. Also after they tried to up-charge me $255 to clean windows and tell me there was a lot of construction dust. The owner was not so friendly. The sister that was here was trying but her staff didn't seem very well trained. I really was hoping for a better experience as I need someone to come back every few weeks to clean for me. Having back surgery and can't/not supposed to do myself. Just spent over an hour re-cleaning tubs, shower and sinks from things "that won't come off". A little elbow grease and effort and it came clean. Also noted that they didn't clean the outside of the shower surround or tub surrounds. Cleaned before I could take picture but have pics of all the dirt i the cracks and crevices. Did not clean ceiling fans either! What is a deep clean to you??? read more

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Professional, punctual and just very polite. When we need our move out clean we'll be calling. Thank you for all your hard work!

Wow!! Maria and Felino (sorry if I heard the name wrong!) were fantastic !! They cleaned our home so thoroughly, I couldn't find one area they missed! Not only was the service wonderful, our cleaners were right on time and were very kind and polite! We can't wait to have them back again next month!! Would definitely recommend this service to anyone looking for a clean home in OC! read more

Made my first cleaning appointment with RCS. I have been using various cleaning services for a few years now... and it's difficult to maintain same cleaning services because of inconsistency of the quality of their work. I found RCS and took a chance of hiring their services. My appointment was between 3-4 pm. The crew of 3 arrived within the time frame... which work perfectly for me since I get out from office within those hours. My first time to have a 3 people cleaning crew. I was impressed already... before the work even started. Since I hired them not for deep cleaning but standard cleaning. I told them what matters to me most when cleaning our place. So they know where to focus more as well as do their due diligence of cleaning. They were friendly and accommodating. Paulino, Sara and Maria did a very good job. They finished their work in less than 2 hrs... but I was happy of the result. I will definitely recommend RCS and will use their cleaning service again. Thank you! read more