I was assisted by Mel Martinez, and he was incredibly helpful throughout the entire process. He…read moremade sure I was well informed every step of the way regarding my loan options and explained everything clearly. He maintained open communication and consistently checked to make sure I didn't have any questions, comments, or concerns that needed to be addressed. I've been banking with Broadway Bank for over 10 years, and they have always been welcoming, responsive to feedback, and genuinely willing to help with anything that comes up. Great customer service and another positive experience.

Less than favorable remarks about my experience trying to open a checking/savings account online,…read morebut our in person visit far exceeded our expectations! Samantha was excellent and was apologetic regarding our online experience. Have been a member of RBFCU for at least 25 years, buying/selling houses and cars and never have I had such a personal experience. Melcher, Branch Manager left his office for a personal introduction and also explained some of the services Broadway Bank offers. Looking forward to our future relationship with them. During this Covid time remember an appointment is best prior to visit.

Let me preface this by saying my family (parents, siblings and their families) have been banking…read morewith SSFCU both for business and personal for as long as I can remember. One of the things that I noticed with SSFCU is customer care and efficiency were a priority both in Drive-thru and inside. Recently, we went through drive at this location and received not the greatest experience we expect from SSFCU. The initial teller was polite and friendly, but the one that ended the transaction not so much. This particular teller had me come into the bank (totally defeating the purpose of us going through drive-thru) for what reason, who knows. There were no huge withdrawals- no withdrawals at all, but a deposit. Nothing out of the ordinary. There was one other banking customer in line and plenty of tellers open. Just as soon as I had walked in they gave me the receipt. Why was this even necessary? I understand things are changing in the way banks are doing business but at the very least efficiency and politeness should still be top of priorities. For the record, it was only us in drive and yes, we took into consideration inside customers. Again, there was one customer in line and tellers still open. While I don't plan on changing banks as that's just silly, I do travel an hour to get there and would appreciate timely, friendly service.

I went in to see how much I would qualify for a personal loan. The process was seamless and the…read moreamount I requested was approved. This is a big thing for me because I am widow and going into debt is scary when living on a fixed income. Omar was my loan officer and very personable. I am thankful for the loan because my kitchen definitely needed a makeover and I know my husband is proud of me for stepping out my comfort zone. Been with them for years and always given first class service by all employees I've dealt with. Thank you Security Service for making me feel comfortable during the whole process.

I have been banking here since I started my savings account when I was 4 yrs old. Thirty five years…read morelater I am leaving because this place went from being a credit union with people you can trust to being an automated machine filled with idiots who can't spell their own name. Just waiting the uncanny number info days it will take for them to process my last payment transfer, but have since moved to Wells Fargo and am much happier there.

Horrible customer service, no one smiles at all, it's a very morbid experience every time I go…read morethere.

This Branch deserves a rating less than 1 star. Showed up at 1:30 to issue a wire, was declined as…read moretheir "banker and manager" was out to lunch. Watched the fella in front of me be declined his request as well. Please staff your facility to accommodate clients request during business hours. Glorified ATM. Recommend taking you business to any other institution but this.

We were quite pleased with the assistance that Darlene gave us with an unusual problem, which was…read moreactually caused by another bank. Since it was not the fault of Wells Fargo she didn't have to do anything for us, but she did everything she could to help us resolve it. We are very impressed with her great customer service.

Over the last year and a half the ATM at this branch has been broken 75% of the time. I'm being…read moregenerous with that percentage. It's probably closer to 85%. Twice in the last month it would not let me deposit money even though it appeared to accept it. The chute opened back up and my money came flying out. With the wind I ended up having to chase after my money blowing away. Not being able to retrieve it all I had to go inside on the next business day because I couldn't get a $50 bill blowing across Evans Rd. Luckily they credited my account the $50 that went missing. This is the most convenient bank to my house and the one that I frequent the most but it's getting frustrating week after week not to be able to do my banking. When I brought it to the attention of the branch manager he just kind of shrugged and said yes we've been having problems with the machine. Well 12 months later the problems are still happening. They have been aware of the situation and will not replace the machine. I would like for this problem to be corrected so I can update my review back to five stars. Customer service applies at all levels whether it's in person or at the branch ATM. Come on Chase, do better!

Infuriating, that's my experience. Maddening really. I have ONE quesrtion, impossible to ask a…read moreRobot. Instead, they system (in it's wisdom) carried on wasting my time with inane questions, trying to pawn me off to yet another extention, kept saying 'it didn't understand.' In the end it was easier to get in the car, drive to the bank, ask the question in person. Technology is for the most part, ridiculous in my opinion. I liked it much better in the good old days. The Robotic replacement of human beings is totally for the birds. A complete waste of time and energy in most cases.

Making an appointment is the way to go. I was promptly assisted at the time of my appointment…read more Carlos Arroyo helped me complete the task I went there for. The lobby is clean and inviting and all the personnel were kind and attentive.

From the moment my husband and I walked into the SSFCU Evans Road Branch, we were given topnotch…read morecustomer service. Luisa Orozco and Wendy from the fraud department ensured our intentions were heard and objectives were achieved. Someone had stolen my replacement debit card and went on a personal shopping spree. We see "Star Performer" and future manager written all over Luisa as I'm sure she provides the same customer service experience to all SSFCU members. We are happy to be members of SSFCU. Thank You Luisa and Wendy!