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    Hen Crow Insurance

    4.0 (4 reviews)
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    Services - Hen Crow Insurance

    Car and truck insurance

    Motorcycle insurance

    Homeowner or property

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    7 years ago

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    8 years ago

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    9 years ago

    Thanks for helping me with my home and auto insurance. Friendly and informative customer service !

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    6 years ago

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    Mike Katsus -  Liberty Mutual Insurance - Limu Emu and Doug

    Mike Katsus - Liberty Mutual Insurance

    (14 reviews)

    Not the best communicator. Mike never advised that we would be required to use an invasive app for…read morea month that monitors our every movement and even makes you manually identify yourself as a passenger when you're in a car lest it think you are driving. We only learned of this requirement at the 11th hour as we were installing the app. Because we refused this burdensome and invasive process, the cost went up another $300. When I explained my frustration regarding this, Mike expressed no regret and certainly offered no apology. It felt like we were just another number to him and not real people. Most people I know value their privacy and do not want to be burdened with manually logging every time they are a passenger. The lack of any kind of empathy, let alone any regret in not telling us sooner, really disappointed us. I suggest Mike warn his clients up front that the price he is quoting (which just so happened to be the Liberty Mutual quote...) that would seem to be beating the competitors' quotes includes an assumption that the client will agree to a personally invasive and burdensome app tracking their every move for a month. Instead, I suggest he be transparent and let folks see the price without the invasive app requirement so they can make an informed decision.

    After calling three insurance companies we finalized on Liberty as they were offering great service…read moreand the price was competitive. Mike was not available when I called but Grace was and she was super helpful. She was quick to respond with all our queries and she sent us the quote sooner than we expected. Thanks! Will definitely recommend them to my friends without any hesitation.

    Carrie Welch - State Farm Insurance Agent - State Farm Logo

    Carrie Welch - State Farm Insurance Agent

    (31 reviews)

    I called this agency just to get a quote and to compare with others. I was impressed on how David…read morehelped me. He was also able to adjust limits and options based on what I want. He'd give recommendations but never insist. We had some bumps but they were addressed promptly. Overall I am happy with this agency and looking forward to be working with them in the future.

    ***Look No Further than Carrie Welch's Office***…read more I've had State Farm for 12+ years. I think I've used them maybe two or three times in those years. But that came to an end when I was moving my family and I across states. When I got here, I knew I needed to move my info over to an office here. I was looking at reviews and found Carrie Welch's office. Let me tell you, I am so thankful to find her office. An unfortunate incident ( this is my 2nd claim with them, I'ved had some bad luck lately....) had happened to me on Saturday night, I am even too ashamed to publicly say what happened. Let alone have to call insurance to explain what happened to see if I'm even covered. So I called and spoke to Dominique. Dominique was very understanding, kind and professional about my situation. Told me not to worry about it, gave me a little pep talk, and to stop beating myself up over this incident. His kind and great attitude kept my hopes up. He expressed to me that It's a big oops, but not to worry that he will get working on it. He called me back and assured me that my incident was covered. Let me tell you, I was ecstatic about the news! It was like a massive weight was lifted off my chest and I could breathe again, not to mention that the sick to my stomach knot in my stomach subsided. Throughout the whole process, Dominique has been very attentive with follow-ups and communicative. I am lucky and thankful to have Carrie Welch's Office, Team, and Dominique on my side. Their lingo is " like a good neighbor, State Farm is there". Shoot, the way I've been treated, I feel like it's family at this point. THANK YOU!!!!!!!

    Hen Crow Insurance - autoinsurance - Updated May 2026

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