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    7 years ago

    Great people, great company. They do what they say they are going to do. Im very impressed with the agent.

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    Texas Farm Bureau Insurance

    Texas Farm Bureau Insurance

    (3 reviews)

    Got a quote from Susan Pick today. When I told her I didn't want to disclose what I'm paying…read moremonthly for car insurance she laughed at me, said it must be bad, and said she doesn't insure people who aren't upfront. She then said she would tell me anyway. She wanted $591.66 a MONTH for full coverage on 2 cars, 2 drivers without roadside and rental car. I have good credit and no fault accidents and no tickets on either driver. She was very rude and arrogant towards me once I didn't want to disclose the amount. I just wanted to see what their best offer is and it is over double what I'm already paying for less coverage. Here's your disclose and buyer beware. They also don't insure houses inside the city limits of Boerne Texas anymore due to some study they did. Add on a $47 per person annual membership fee and it's a lot of money. I am a disabled Veteran with a kid in college and caring for another disabled child full time. I am not rich. I was referred to her by a friend who used to use them before moving and she had nothing but good things to say. However she started with them almost 20+ years ago so I guess it was a different experience for her.

    Boerne office lacking in customer service and being able to work or remedy an issue they themselves…read morecaused by giving wrong information. They just seemed to shrug the problem off like it "oh well" then blamed me saying it was my misunderstand! Sad too, because I did like my Agent Susan.

    360 Insurance Squad - healthinsurance - Updated May 2026

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