Yes! We do own a small business. Yes, we have received bad reviews - Along with lots of good ones. And, yes, like one of you said, Yelp! reviews can be malicious and completely untrue. Over the years since its creation, Yelp! has wreaked havoc on small businesses across this country. And its claim its "to help people find great local businesses" is a total and utter sham! Instead, its sole purpose, as evident by its name which sounds like "help" and is punctuated with an exclamation mark, is to help unsatisfied or unscrupulous people with an axe to grid, destroy small businesses by providing them with an unrestricted public forum to write anything they want without consequence. I realize the above is a bold claim but let's look at the facts. It is totally free to set up an account on Yelp!, so anyone can do it unlike a legitimate site like Angie's List. One needs no accreditation or expertise to qualify any review posted nor are they required to provide any proof to back what they are writing. Consequently, this leaves the door wide open for these so-called reviewers (I like to call them cyber assassins) to write whatever their versions of the truth actually are. And, it's all endorsed by Yelp! simply by publishing their reviews. The whole notion of being innocent until proven guilty apparently doesn't apply in the Yelp! universe. Nor do the the concepts of liable or slander. So the truth, as we all know it, isn't a requirement or even a consideration when writing a Yelp! review. Furthermore, each of these reviews are accompanied by a "star rating" which is completely and totally inaccurate since this "star rating" system is based on a contaminated control group. It's fact that satisfied customers simply don't complain. There's no reason too. Nor do the vast majority of satisfied customers feel the need to seek out a place to voice their satisfaction with a business that did their job properly. They simply move on with their lives and never look back. Angry unsatisfied customers, on the other hand, make it their mission in life to complain at the top of their lungs about the goods and/or services that weren't up to "their" standards and will climb to the highest mountain top, in this case Yelp!, to scream at the world about their dissatisfaction. The result of all this screaming is two-fold: 1) The business in question receives a verbal berating the likes of which can only be described as abusive, insulting and malicious. And, these scoldings, usually get personal, singling out employees and/or owners as the key villain. And, 2) The businesses resulting Yelp! "star rating" which falls between 1 (which is the worst) and 5 (being the best) is lowered significantly. Unfortunately, as previously mentioned, this "star rating" doesn't accurately reflect a business's true performance due to the lack of an equally proportionate ratio of satisfied vs. unsatisfied reviewers who log on to Yelp! to write a review. Under this negatively slanted scenario, a business is lucky if even a very small percentage of it's satisfied customer base goes to the trouble of seeking out Yelp! to write a positive review. Whereas a much larger percentage of a business's dissatisfied customers will take as much time as possible that to find as many places (like Yelp!) to complain about their experience. Now, regarding the validity and/or truthfulness of the reviews posted on Yelp!... Yelp! claims to have created a truth detecting algorithm that "filters" out the untruthful reviews whether they are good or bad. This raises only one question in my mind... Really?! An honest to goodness truth detector?! C'mon!!! At this point, we all know that "truth detectors" simply do not exist. Sure, polygraph machines are out there, but their results are far less then 100% accurate and have even been purposely beaten by certain individuals. Because of that, it is my understanding that polygraph results are not admissible in our court system. So, if Yelp! had actually created an algorithm that could accurately predict the truth, they would be the most famous, most desired company on the face of the planet today. And instead of being in the website review hosting business making pennies, they would be in the truth detection business making billions upon billions of dollars. The mere fact that their algorithm is still "their" algorithm and that it's allegedly being used to sniff out bogus restaurant and dog grooming reviews, etc. is proof that the rest of the world knows that their truth detecting algorithm is itself a lie! Otherwise, every law enforcement agency, military organization and government on the planet would be knocking on Yelp's! door begging to use their truth detecting algorithm. Now that we all know that the real truth, that being that truth has been suspended in the Yelp! universe, it is logical to assume that Yelp! freely and actively sanctions an outright lawless free-for-all for it's cyber assassins to set their sights on their read more

This message is from Razorback Moving LLC owner. We are not able to log into this yelp account and respond to any reviews about us. All 5 star reviews disappear and all 1 star reviews stay up. We got a call from a yelp salesman offering some advertising account and we declined and now all good reviews are filtered out (disappear) and any 1 stars stay up so I had to choose 1 star to even leave this message. Ive read all over the Internet that this is how yelp conducts business if you are not paying for advertising with them. If you want to read about our service go to our google profile here-- https://plus.google.com/+RazorbackMovingLLCRogers/about or read real handwritten reviews from real customers here-- http://razorbackmoving.com/moversrogersar/reviews/ As to the last review by Heath this is our reply: Federal law: (copied from the fmcsa website) Also on our website here-- Option 1. .60 cents per pound per article This option is automatically provided by the mover at no charge if the customer does not want to pay for any of the extra coverage options. This is the mover's free coverage option. It means that should any damage or loss occur to any of the items in the shipment due to mover's negligence only, the mover is only obligated to weigh the damaged or lost item and reimburse the customer for that item at the rate of .60 cents per pound. The customer can then keep the item and fix it or leave it as is or dispose of it as he sees fit. The mover does not have to fix or replace the item, he is only required by law to pay .60 cents per pound for it.. One customer that opted for this coverage thought that since his shipment weighed about 10,000 lbs. He had $6,000 of coverage for any item or items in the shipment but he was wrong. He actually had only .60 cents per lb. coverage for each item, not $6,000 of coverage for each item. .60 cents per pound is this coverage per item only, unless of course the entire shipment was destroyed in a truck accident, then it would become $6,000 coverage for the whole load. From Razorback Moving Owner: Scratch on Table Top: 150 pound table top X .60 cents = $90 Yes we did come out and look at your table just as we would on any damage. Per the contract you signed clearly states .60 per pound per article (federal law) for damage to household goods. Also states it clearly on our website here--- http://www.razorbackmoving.com/moving_insurance/index.html You indicated to my staff and myself that you just want it fixed disregarding the liability on the contract you signed for. That's where our disagreement lays. We move 100's of families each year and our damage percentage is very low but mistakes do happen and we do own up to them every time but there is an agreement and we will stick to the agreement every time. I'm happy to send you another copy of the agreement if read more

Absolutely great movers I absolutely loved working with Razorback Moving! These guys are great! We have moved five times in the last four years, and used other movers in the past. Two Men and a Truck ripped us off and broke a few items we cared a lot about, some other local movers in the Northwest Arkansas area took care of the other three moves, but bitched about it the entire time. When it came to moving around here, this time, we did our homework. Razorback really does deliver what they promise. Stephanie came and did our in-home estimate, we agreed on the price and that's exactly what we ended up paying. I have to admit- we had a bit more than was on the sheet, but the movers didn't complain- the price was the price and that was it. Not only did they bring all the stuff to wrap everything- there wasn't an extra charge for blankets, boxes, etc. They even took our clothing out of the closets and packed & Unpacked it at the new place! How awesome is that?! They work quickly and efficiently, each guy introduced himself with a smile and a hand shake and they didn't complain at all. We were probably a big pain in their behinds, since the place we were moving to wasn't ready when it was supposed to be. They were so sweet, and held our delivery for three extra days. They didn't unload the truck, they just let it wait for us to be ready... and they could not have been nicer about the whole thing. When it came time to unload our truck full of stuff- the delivery guys were incredible! It took less than 4 hours for them to unpack an entire truck, including stairs and a bit of a walk to our front door- not to mention our three levels INSIDE the place as well. They worked their butts off and we were amazed and grateful! They even helped us move things around after we changed our minds where we wanted them, and did it with a smile! IF you're looking to move, whether it's five minutes away or cross country, these guys are fabulous. It's not just about the money, because a lot of movers will end up charging you more than they estimate (we have had other movers add over $1000 to the total price come delivery time) ... Razorback Moving is fair, honest, friendly, efficient and quick. They don't waste time, and they are always pleasant- even when you call 20 times to change the pickup & delivery dates. We were a nightmare customer for them, I'm sure, but they made us feel like we were super easy to work with and they were grateful for our business. If you want a professional, reasonable move and have faith your belongings will 1. arrive and 2. arrive in tact, call Razorback for an estimate. They really are the best around, and I'm sure you won't be sorry. Thanks Razorback Moving- you guys are awesome! read more

Beyond horrible!! I had to move my 92 year old father and 87 year old stepmother who is in hospice. Razorback confirmed with me the night before that they would be out at 8 am. At 8:30, someone called and said they were overbooked and they would be an hour late. Two hours later, they called and said they would be another hour, saying they had two more jobs before ours. Someone else called and made up a lame story that a worker's wife was in labor, and they were putting off our move until the next day!!! I had arranged for an ambulance to move my stepmother, costing $1200, and a nurse, and now they were cancelling. I called 3 times trying to get a hold of the owner, and he never called back!! Some miracle happened and they showed up at 2:30, 6 1/2 hours late!!!! My father, a WWII vet and chemistry professor, was very upset and stressed. The move finished (they did not get everything, as they just showed up with a small Uhaul truck) at 9:30 pm, and I wrote them a check. I did not have my driver's license with me, so they called the police and told them I would not pay the movers!!!!!!! I have never had such outrageous behavior and rudeness. If they wanted cash, they should informed me ahead of time, not call the police. INSANE read more

We sold our house were told the move would be two to three weeks ahead. The next day our realtor told us that we had only two days before closing and to have our things moved out. Your company was completely understanding and came to our "rescue." The two men who moved our belongings were extremely professional about moving and packing the items into the truck. They were also very friendly and a pleasure to have assist in our move. We re-located our belongings to both a house and storage facility and they organized moving items to the separate places perfectly. I've used a variety of movers in the past, some recently, and this was by far the best company due to the quality of service, exceptional personnel, and value. I will recommend you to anyone who needs movers. Thanks for getting us moved with only two days notice!! read more

As I am reading some of these reviews about this company I am laughing. Everyone knows you don't move furniture in the rain. Postpone your move that simple. These complaints sound like lies to me. I hired them to move me locally and they were awesome. They were referred to me by a friend, one of their previous customers. I called, scheduled a onsite estimate. The lady that came out was very professional. The day of my move, Dave was on my move and he was a true leader. Very professional and ran his team accordingly. Took very good care of my family possessions. I couldn't of asked for a better mover. I am glad I made the decision to use them. I have used other companies in town and by far Razorback Moving has been the most professional. If I ever decide to move again I hope Dave and his team will still be around. read more

dont hire this company, there was a mover named jeff that stole some items from me. i called dave johnson and nothing was ever done. also the workers smelled like pot. this is the worst company ever!!! take your money elsewhere!! they are a bunch of flakes!!!! i am a eldery person and was done so wrong by razorback moving and the owner dave!! dont hire them you will be ripped off by the movers and owner!!!!! i give them no stars!!! i hired 2 man and a truck to finish my move and they was amazing!! if you need a good moving company 2 men and a truck is the right one!!!! dont hire this fake company and also razorback moving has no insurance if your stuff gets broken and charges sale tax!!! 2 men and a truck has insureance and dont charge sale tax!!! read more

I can't say enough good things about their free donation pickup service. The team was absolutely fantastic, from start to finish. They were able to schedule a pickup that worked with my busy schedule, and they arrived on time and ready to work. They were courteous and respectful throughout the pickup process, and they took great care when handling my items. I was impressed with their attention to detail and their ability to take a wide range of donations. They were able to take everything from furniture to clothing to electronics, which made it easy to declutter my home. I would highly recommend their donation pickup service to anyone looking to make a difference in their community. read more

Dee, Tim, James, Brandon, Omar, and Lance arrived on time for our big move. It was a large job, but they were all very professional and quick. Nothing damaged or broken. In fact, one of the movers got a bit nervous when he noticed that a button was missing from our fabric bench. We assured him that it had been missing well before the move - though it would have been great if he had found it! The final cost for our move was under the original quote, which was a bonus. I really like the hourly cost model that the company uses, as it allowed us to have a bit more control over the cost. Thank you for the great moving experience! read more

These guys are absolutely the best. I was already a day late getting to Fayetteville using another service. So I was really in a time crunch. I called others but they were booked weeks away. I called Razorback Moving and a had a 3 man crew within an hour. The crew was excellent. i had a 26ft uhaul to unload and then some. They did a great job getting it unloaded and got me moved in in a timely manner. Price was good worth every penny. After this experience I would never even consider another moving service.Bypass all others in the Fayetteville area and use Razorback Moving. - Barry K. read more

I just want to send a quick note and let you know what an AMAZING job the movers you sent over to move our stuff did. As far as my husband and I are concerned they went beyond and above the call of duty. They worked extremely hard and efficient to make our move easy and painless for us. They did what needed to be done without any complaints, they put the customer first. Their customer service was OUTSTANDING. I would definitely request them again if we were to move anytime soon or to any friends or family members. Thank you for hiring employees who care about their customers. read more

I'm sorry to see so many negative reviews for this company. My encounter with them was fantastic. They helped us relocate our luggage They stacked everything really well. Their were friendly, quick, and they showed up on time on the morning of the move. They drives at a fair and moderate speed. It would have been so much a hectic time to relocate without this crew! They assisted us in so many things which are too numerous to mention here. I highly recommend them because I was happy with the services they rendered to my family. read more

Same Day Service! I emailed several companies for quotes this morning and Stephanie at Razorback moving was the first to return my call. I wasn't planning on moving everything today but they had and opening in their schedule. It is 3:30pm and the move is complete! Dave and Mike worked quickly and efficiently. They were able to do the little extras that make up the difference between ordinary customer service and an extraordinary customer experience. I plan on recommending them to all my Real Estate Clients! Thanks guys! read more

Razorback just moved us today from Bentonville to Springfield and I could not be more pleased. They did exactly what I was hoping for and for a lot less money then I expected. The guys worked hard and had an experienced leader who made everything move along really quickly. I was stressed anticipating this experience and they came in and and made it feel like butter. Very professional, courteous and just got it done. I can't imagine doing any better with anyone else. Thanks again guys y'all really just made this day. read more

Razorback Moving was a great choice for my move. The team arrived on time and were professional, polite, and efficient. They handled everything with care and precision, taking great care of all of my belongings. The whole process was stress free and efficient, and I was impressed with their attention to detail. I would definitely recommend Razorback Moving to anyone in need of a reliable and trustworthy moving company. read more

Dave and Omar were beyond excellent, hard workers, friendly, careful, and we will certainly request them in the future! Stephanie from the office was also amazing! Knew how to deal with clients and was very kind, friendly manner, and knew all of the information I needed to know. Love her!!! Overall it was a very pleasant experience and I would highly recommend Razorback Moving to anyone!!! Thanks for being excellent! read more

You guys did an amazing job last week. I must say - I am impressed with your staff. The stuff was packed so nicely, loaded carefully, and delivered exactly on time. Let me tell you guys - I have relocated twice in NW Arkansas before, but you guys are incomparable and you made everything a piece of cake. It was so effortless. Immense gratitude from my side for making it so easy. read more

Moving is a stressful thing to do..... BEFORE!!!! Thanks to Razorback Movers, moving was never been this easy!!! With just 3 simple steps this company will take of everything you need and want, saving your money, time and effort!!!! Believe me, I watched it happen. So if you're looking for someone to trust, I highly recommend Razorback Movers. I made right choice!!!! read more

Had a lot of fragile paintings and furnitures to move on a running deadline, I actually feared for the worst . But all that faded when the razorback crew started moving my stuff, the calmness, the finesse and organised packaging , you could tell this wasn't their first rodeo. We got things done with time to spare . these guys have a customer for life read more