I rented a 10x10 unit two weeks ago for our moving needs. For a week, we moved boxes and other…read morethings in. On Saturday, my husband and I went to the unit and as soon as we pushed up the door, the latch fell off. This meant there was no way to secure the unit and our belongings inside. Since the website said there was onsite support on Saturday, I walked to the front office. The woman living there (not an employee) said she couldn't help but I could "call Donald in Bentonville." Unfortunately she did not know what number Donald could be reached at. I called the "support" number I was given, which was an answering service that never answered, not even to let me leave a voicemail. Since my paperwork said I could also text this number, I did, and no response. Since our belongings could not be locked up, my husband did a temp fix to make the latch and lock appear to be all right. We spent the rest of our Saturday securing another unit at a different company and moving all over our property to the new location. While we were doing all this extra work, I sent an email to the "support" address. I didn't expect a response, and naturally, didn't get one. When my husband and I went in Monday morning to cancel the rental, Donald was in the office. He said he had read my email, but since I had said in the email that I wanted to cancel, he didn't bother responding and "thought I'd just wait until you showed up." (Apparently he didn't think it was worth it to try to save a customer by responding immediately.) Donald apologized, but took no personal responsibility and instead blamed the owners, complained that they don't listen to him, and brushed off my husband's suggestions (a contractor with 50 years of construction expertise) on how to make sure a latch stays attached to a door that is constantly being opened and shut. Once we had our cancellation confirmation, Donald offered us another unit at one of the other facilities he manages. I couldn't believe the gall he had to think that we would want to keep doing business with this company, but I was also frustrated that he didn't mention this until after everything was over. Had he offered us a unit at the other location (which was actually closer to where we are moving) when I sent him the email on Saturday, I might have been tempted to remain a paying client because he cared enough to try to save the sale. I'd also like to mention the mess that has collected around the units toward the back of the facility. We had to sweep away small limbs, rocks and pick up trash that was scattered all over the drive-up area when we originally moved in. In all, the absolute worst and most unprofessional experience I have ever had at a storage facility. Update: Four hours after I posted this review, I received a call from someone who said he was an employee of Snapbox who said "I see you called us on Saturday," and then just waited for me to explain myself. I told him I had already cancelled the rental and hung up.

Rented a unit online for the online price of $13 a month with 1 month free. After 2 months of…read morepaying the $13 I got an email that they were raising the rent to $60 a month. Took a full day to actually be able to talk to a person regarding the email. They stated that in the lease it is a month to month price and it can be adjusted at anytime. Be AWARE of the online price....They only give that to you to get you in the door for a good price and then jack it up immediately. Waste of time and $35 admin fee they charged at the beginning. STAY AWAY.

Pam did an excellent job setting my up new storage agreement. She spent time showing me around the…read moreproperty and how to use the access gate and codes. She even offered to bring water on her golf cart if I got too hot!

I'm disabled and very upset to learn that Snapbox storage has doubled my unit fees. They do it to…read moreeveryone thinking that people will pay the overcharging rather than deal with the hassle of moving to a different company. My name is Andrea Schatzman and I am still having to pay double the money until I can find help moving my things. Do NOT do business with this company.

Absolute trash experience with a money hungry company. We rented a unit from here back when it was…read moreAJs Storage (a family owned company), so Extra Space inherited us when the company sold. In the matter of less than 6 months, cameras and code entries for the building were ripped out and not replaced (the doors don't even lock or latch fully anymore), prices were raised multiple times with very little notice (now more than double what was paying originally), and staff no longer is at location half the time. I went 3x this week to no one in office. Finally had a moment to call the number they post on door stating "we are on property, call or text us and we'll be right here to help you", to be told "oh we are handling that property mostly remotely including today". We terminated our contract pretty quickly. I called to ensure we terminated acted fully and went to go take photos of the issues like ripped out code pads... within 30 seconds of hanging up for termination, my code was deactivated. Quick to do that and raise prices but not quick to provide any form of decent customer service or maintain the actual security we had been paying for. Total joke of a company and would not recommend to my worst enemy.

From the owner: Extra Space Storage sets the standard for clean, secure, and hassle-free self storage. We offer a…read morelarge selection of unit sizes with a range of convenient storage options to fit your specific needs, and our team of experts is ready to help you find the right unit. Whether you're moving, downsizing, or decluttering, we're here to make finding the right storage unit quick and easy. Reserve online, give us a call, or stop by today.

Original owner, Lance, had posted office hours and was responsive to issues with gate and kept…read moreindividual units locked via code key. Facility was clean. After Lance sold, cleanliness deteriorated (rat feces in my unit and hallway) dust. Abandoned furniture left between buildings. Phone calls or emails not immediately returned. Very poor service. Price is not competitive. $120 month for climate controlled. Divider between storage spaces does not go up to ceiling allowing access to your space. Would not recommend.

The original owner Lance and his family opened Family Storage in April 2022, I began renting 2…read moreunits from him in July 2022. Lance truly cared about his customers and kept the facility fence, gate and coded doors operational and the facility free of pests and rodents. I frequently was in and out of my units and I never found the gate broken nor evidence of mice and rat infestations. Lance sold his business to MyStorage in May 2023. In June 2023 I moved to out of state and was only able to move 1 of my units at that time, this is when I first found mice and rat droppings in my units, damage to my belongings, mice/rat urine on the boxes, rodent nests made from the the furniture blankets and boxes chewed through. I recorded mice actively running in the hallways of the building, many doors to the buildings no longer closed and were wide opened, the security gate was open and not operational. When I spoke to Shonda, all she could say was we have pest control and we are not responsible for damage and that she would let the pest control people. Not once did the management or owners attempt to make the situation right, nor did they inform me that they were now offering new renters (at renter expense) insurance that covered rodent damage. Lets jump to Aug 2024, I was finally able to come back to the unit to get the rest of my things, I found the fence and gate had been taken down and all security measures to the buildings removed, doors to the unit wide open. Many units were empty with great trepidation I opened my unit to a massive amount of rodent damage, nesting, urine, droppings on all of my belongings. There comment is what do you care you are moving out when I asked about the lack of security and damage. Another tenant was moving out and she actually found dead rats in her unit. She also rented originally with Lance. What ever you do DO NOT EVER RENT STORAGE UNITS AT MYSTORAGE they don't care about you or your belongings!

Awful. Waited until I made a 40 minute drive to fire me after working for 3 hours that day because…read morethe day prior I brought up that my pay was wrong Front Desk Receptionist (Former Employee) - Rogers, AR - March 4, 2025 The pay information is incorrect. I got hired thinking I was going to make what was advertised on the job post only to get my check to see I was making 2$ less than what was advertised and 3$ less than the other employees that work there...and got fired shortly after I brought it to their intention. You are basically the "errand boy" for this company and if you are a female, it's even worse, so disrespectful. I was left alone on my 3rd day of work and had no idea what to do, no passwords to anything, and absolutely NO TRAINING. I got talked to like I was an animal and the lack of general communication is pathetic. The owner/managers etc of the company are all very poor in their ability to speak english or much less effective at problem solving and being kind and by this I mean they are rude to customers and think they are always right AND WILL hang up the phone if they disagree with you/will make you feel like you are nothing. Oh! AND sometimes if they recognize the number they just don't answer, period! They treat females like their personal property and are SO DISRESPECTFUL. IT'S DISGUSTING. By day 3 of working, I was left BY MYSELF WHERE I KNEW NOTHING AND I was calling to make personal appointments to get the boss's Volvo windshield fixed/grooming appts for the office dog etc. I was taking the dog for walks and picking up his "mess" I got yelled at and talked to like I was a complete idiot. I left a broom out after cleaning one day to which the manager said "put that up now" while he was doing nothing, texting on his phone. (I was literally on my way to put it in the closet) They make sure to speak in another language so you can't understand them but I had google translate on and they were speaking very poorly about me and I'll leave it at that. Do not recommend- working for or buying from. They go on other websites and use their pricing ideas and advertising ideas and will price gouge you. Like say you'll pay for 6 months and get 6 months free but that's really a big fat lie. They make it seem like you're getting free rent with the promotions, but you're not. Trust me. you're paying every bit of that. Not worth it. Period. I have worked in healthcare for 13 years and took a break to try something different and make money while being a mother but bad mistake. Took a 4$ pay cut because they seemed genuine and hired immediately. Save your time. Their reason for firing me after working for them for a little over a week was "you just don't have the criteria for what we need" .... After working... for over a week. That should've been disclosed upon hire. And stop lying to people about how much you pay and how you actually make- BHdistro/storage world. You wonder why you're barely staying afloat. Ps. It's been like 3 days now. They've still not given me a reason as to why I was fired. Safe to say it's because I brought up the pay/lack there of. Tsk tsk tsk

We started renting a storage unit shortly after they opened. They raise the rent at least twice a…read moreyear. We even moved to a smaller unit and they keep raising our rent every six months or so. time to go. I would avoid this place if you can.