I rented a 10x10 unit two weeks ago for our moving needs. For a week, we moved boxes and other…read morethings in. On Saturday, my husband and I went to the unit and as soon as we pushed up the door, the latch fell off. This meant there was no way to secure the unit and our belongings inside. Since the website said there was onsite support on Saturday, I walked to the front office. The woman living there (not an employee) said she couldn't help but I could "call Donald in Bentonville." Unfortunately she did not know what number Donald could be reached at. I called the "support" number I was given, which was an answering service that never answered, not even to let me leave a voicemail. Since my paperwork said I could also text this number, I did, and no response. Since our belongings could not be locked up, my husband did a temp fix to make the latch and lock appear to be all right. We spent the rest of our Saturday securing another unit at a different company and moving all over our property to the new location. While we were doing all this extra work, I sent an email to the "support" address. I didn't expect a response, and naturally, didn't get one. When my husband and I went in Monday morning to cancel the rental, Donald was in the office. He said he had read my email, but since I had said in the email that I wanted to cancel, he didn't bother responding and "thought I'd just wait until you showed up." (Apparently he didn't think it was worth it to try to save a customer by responding immediately.) Donald apologized, but took no personal responsibility and instead blamed the owners, complained that they don't listen to him, and brushed off my husband's suggestions (a contractor with 50 years of construction expertise) on how to make sure a latch stays attached to a door that is constantly being opened and shut. Once we had our cancellation confirmation, Donald offered us another unit at one of the other facilities he manages. I couldn't believe the gall he had to think that we would want to keep doing business with this company, but I was also frustrated that he didn't mention this until after everything was over. Had he offered us a unit at the other location (which was actually closer to where we are moving) when I sent him the email on Saturday, I might have been tempted to remain a paying client because he cared enough to try to save the sale. I'd also like to mention the mess that has collected around the units toward the back of the facility. We had to sweep away small limbs, rocks and pick up trash that was scattered all over the drive-up area when we originally moved in. In all, the absolute worst and most unprofessional experience I have ever had at a storage facility. Update: Four hours after I posted this review, I received a call from someone who said he was an employee of Snapbox who said "I see you called us on Saturday," and then just waited for me to explain myself. I told him I had already cancelled the rental and hung up.

Rented a unit online for the online price of $13 a month with 1 month free. After 2 months of…read morepaying the $13 I got an email that they were raising the rent to $60 a month. Took a full day to actually be able to talk to a person regarding the email. They stated that in the lease it is a month to month price and it can be adjusted at anytime. Be AWARE of the online price....They only give that to you to get you in the door for a good price and then jack it up immediately. Waste of time and $35 admin fee they charged at the beginning. STAY AWAY.

Went well no problems had everything we needed happy with unit customer service is goodread more

To repond back to your false narrative. No your staff did not in fact contact me multiple times in…read moreregards to this matter till it was to late and nothing could apparently be done for me after I was given false information for contact to of had handled the situation sooner had I known. No calls were made whatsoever till I reached out to come to find out the disturbing news of the bow situation I'm in. Mind you all this while I was getting spoken to very fouly and unprofessional by your so called staff that sit there on their phones all day. So no don't try to make others on here believe you guys did your job and appropriately at that just to save your guys asses and look good. PEOPLE PLEASE BEWARE OF THIS INCONSIDERATE COMPANY. Staff including the owner apparently have no sense of accurate direction when it comes to handling a business with any customer services issues

I have stored stuff multiple times in several states and have been a vendor to west coast storage…read morefacilities. I am a customer here and will be for a time to come. This place rules and is one of the best I have seen. The facility is well designed, drains well in the winter storms, and is exceptionally well kept. The staff is amazing and they always are smiling. Not to mention they have the cheapest prices in town. For us the biggest benefit is location, location, location. My wife and I love to ride the local bike trails. We were able to free up a ton of room at our house by moving our bikes to Jimani. Now when we want to ride, we drive a mile to the storage and park in the secure facility, and get our bikes. Jimani is located on the bike path trailheads. This means taking my family to our favorite local bike paths which go everywhere and never have to deal with cars and traffic. It brings me peace of mind knowing we can ride together safely and for these reasons I highly recommend Jimani Self Storage.

I started with a small unit to try them out, and ended up renting more than one unit. They are…read morealways pleasant to talk to and work with, and they helped me on more than one occasion with finding the best unit for what I needed. Very friendly service, and quick to answer questions and get back with me. I always felt treated like a person, never as a number as had been my experience with a different storage facility. I Like the security and someone is always there during business hours. Great people to work with, I highly recommend this storage facility. Would still be using them if I lived in the area.

We have used them the twice in the last month and the moves have been good and no issues…read more Travis and team Sat was early and professional

Job and Garrett were professional and it was a very easy move. They were timely and on task. I…read morewould definitely recommend and use the company in the future to move again.

Absolute trash experience with a money hungry company. We rented a unit from here back when it was…read moreAJs Storage (a family owned company), so Extra Space inherited us when the company sold. In the matter of less than 6 months, cameras and code entries for the building were ripped out and not replaced (the doors don't even lock or latch fully anymore), prices were raised multiple times with very little notice (now more than double what was paying originally), and staff no longer is at location half the time. I went 3x this week to no one in office. Finally had a moment to call the number they post on door stating "we are on property, call or text us and we'll be right here to help you", to be told "oh we are handling that property mostly remotely including today". We terminated our contract pretty quickly. I called to ensure we terminated acted fully and went to go take photos of the issues like ripped out code pads... within 30 seconds of hanging up for termination, my code was deactivated. Quick to do that and raise prices but not quick to provide any form of decent customer service or maintain the actual security we had been paying for. Total joke of a company and would not recommend to my worst enemy.

From the owner: Extra Space Storage sets the standard for clean, secure, and hassle-free self storage. We offer a…read morelarge selection of unit sizes with a range of convenient storage options to fit your specific needs, and our team of experts is ready to help you find the right unit. Whether you're moving, downsizing, or decluttering, we're here to make finding the right storage unit quick and easy. Reserve online, give us a call, or stop by today.

Celia, I would like to start by saying thank you for all…read morethat you guys have done for me. I have rented multiple units from you guys for 4 years. What a pleasant experience you and your folks have created for me. Now, your next career could be a talent scout for any company on the planet! The crew that you have assembled at the Bentonville facility is amazing! Everette, Mary and Tom has always gone above and beyond to do whatever is necessary to accommodate me. And I want to thank each and everyone of you! It has been my pleasure getting to know each of you. Thank you! Gary

I think your current management team in Bentonville, AR, led by Mr. Lovelace and his assistant, Ms…read more Hofmann, is one of the best ones we've ever encountered at a storage facility. They ensure that their facility is first rate, but more importantly, they strive to make customer service their number one priority. Many people we've talked to feel the same way about this team's sincere desire to give their clients the best possible storage experience, ensuring that they will return again, when or if the need arises. You should be very proud of them as outstanding reps of your company.

Definitely a great experience working with this local business in Pea Ridge would recommend 10./10…read moreGreat communication quick to answer all your questions.

We were seeking RV storage located near our neighborhood and we found Mike and superior storage in…read morecenterton. This is a nice, clean, well-maintained and very conveniently located storage facility. Mike was incredibly friendly and responsive and had great follow up. He took the time to show us the options for storage and the prices were reasonable. We are happy new customers. Thanks Mike!

Seemed like a good deal when we began leasing our 10x10 unit 2 years ago. Rent steadily increased…read more2 times annually which brings us to the current rate of $165 per month. Guess they are hoping you won't go to the trouble of relocating. They guessed wrong.