Went well no problems had everything we needed happy with unit customer service is goodread more

To repond back to your false narrative. No your staff did not in fact contact me multiple times in…read moreregards to this matter till it was to late and nothing could apparently be done for me after I was given false information for contact to of had handled the situation sooner had I known. No calls were made whatsoever till I reached out to come to find out the disturbing news of the bow situation I'm in. Mind you all this while I was getting spoken to very fouly and unprofessional by your so called staff that sit there on their phones all day. So no don't try to make others on here believe you guys did your job and appropriately at that just to save your guys asses and look good. PEOPLE PLEASE BEWARE OF THIS INCONSIDERATE COMPANY. Staff including the owner apparently have no sense of accurate direction when it comes to handling a business with any customer services issues

I had a storage unit and upon leaving i noticed that there was some items missing from my unit . i…read morehad purchased the theft insurance from them but they would not cover it because there was not a broken lock at the unit. So no evidence of a break in. that doesn't change the fact that my air conditioner, chainsaw and air compressor were gone . The police report didn't help and their cameras were not working at the time . I had already left a one star review but it seems to have disappeared like my items

I have been a Superior Storage of Rogers renter for over a year. Initially my unit was a 10x15 for…read more$109. Within a few months, 2 rate increases happened taking the 10x15 unit to a monthly fee of $168. After showing Patty the current Web Price of $109, her suggestion was to move to another unit to get the lower price! After much consideration, a friend and I decided to get a larger unit and split the cost to save money. We were told that units further down the row, meaning not the ones closest to main entry road, were the best price. We were able to rent a 12x35 unit for $209 on the very back row with field at the back. We were surprised to find that the electrical outlet and outside lights did not work. A few weeks ago we discovered mice (no food in our unit). We inquired about the lights, electrical and mice, and were told that renters abused the electric, so it was turned off, and they would look at the lights. There are evidently some mouse traps, but we have not seen any on our row or in the field. Still no lights or electric in our row and more mice in our unit. In addition, November 1 brought a rate increase, just 4 months after our lease. Our monthly fee has jumped to $258 monthly. And the current Web price is $209! The best rating I can give is 1 star due to poor customer service , 3 rate increases and a unit move just to get the same unit price as a new customer.

I rented a 10x10 unit two weeks ago for our moving needs. For a week, we moved boxes and other…read morethings in. On Saturday, my husband and I went to the unit and as soon as we pushed up the door, the latch fell off. This meant there was no way to secure the unit and our belongings inside. Since the website said there was onsite support on Saturday, I walked to the front office. The woman living there (not an employee) said she couldn't help but I could "call Donald in Bentonville." Unfortunately she did not know what number Donald could be reached at. I called the "support" number I was given, which was an answering service that never answered, not even to let me leave a voicemail. Since my paperwork said I could also text this number, I did, and no response. Since our belongings could not be locked up, my husband did a temp fix to make the latch and lock appear to be all right. We spent the rest of our Saturday securing another unit at a different company and moving all over our property to the new location. While we were doing all this extra work, I sent an email to the "support" address. I didn't expect a response, and naturally, didn't get one. When my husband and I went in Monday morning to cancel the rental, Donald was in the office. He said he had read my email, but since I had said in the email that I wanted to cancel, he didn't bother responding and "thought I'd just wait until you showed up." (Apparently he didn't think it was worth it to try to save a customer by responding immediately.) Donald apologized, but took no personal responsibility and instead blamed the owners, complained that they don't listen to him, and brushed off my husband's suggestions (a contractor with 50 years of construction expertise) on how to make sure a latch stays attached to a door that is constantly being opened and shut. Once we had our cancellation confirmation, Donald offered us another unit at one of the other facilities he manages. I couldn't believe the gall he had to think that we would want to keep doing business with this company, but I was also frustrated that he didn't mention this until after everything was over. Had he offered us a unit at the other location (which was actually closer to where we are moving) when I sent him the email on Saturday, I might have been tempted to remain a paying client because he cared enough to try to save the sale. I'd also like to mention the mess that has collected around the units toward the back of the facility. We had to sweep away small limbs, rocks and pick up trash that was scattered all over the drive-up area when we originally moved in. In all, the absolute worst and most unprofessional experience I have ever had at a storage facility. Update: Four hours after I posted this review, I received a call from someone who said he was an employee of Snapbox who said "I see you called us on Saturday," and then just waited for me to explain myself. I told him I had already cancelled the rental and hung up.

Rented a unit online for the online price of $13 a month with 1 month free. After 2 months of…read morepaying the $13 I got an email that they were raising the rent to $60 a month. Took a full day to actually be able to talk to a person regarding the email. They stated that in the lease it is a month to month price and it can be adjusted at anytime. Be AWARE of the online price....They only give that to you to get you in the door for a good price and then jack it up immediately. Waste of time and $35 admin fee they charged at the beginning. STAY AWAY.

Absolute trash experience with a money hungry company. We rented a unit from here back when it was…read moreAJs Storage (a family owned company), so Extra Space inherited us when the company sold. In the matter of less than 6 months, cameras and code entries for the building were ripped out and not replaced (the doors don't even lock or latch fully anymore), prices were raised multiple times with very little notice (now more than double what was paying originally), and staff no longer is at location half the time. I went 3x this week to no one in office. Finally had a moment to call the number they post on door stating "we are on property, call or text us and we'll be right here to help you", to be told "oh we are handling that property mostly remotely including today". We terminated our contract pretty quickly. I called to ensure we terminated acted fully and went to go take photos of the issues like ripped out code pads... within 30 seconds of hanging up for termination, my code was deactivated. Quick to do that and raise prices but not quick to provide any form of decent customer service or maintain the actual security we had been paying for. Total joke of a company and would not recommend to my worst enemy.

From the owner: Extra Space Storage sets the standard for clean, secure, and hassle-free self storage. We offer a…read morelarge selection of unit sizes with a range of convenient storage options to fit your specific needs, and our team of experts is ready to help you find the right unit. Whether you're moving, downsizing, or decluttering, we're here to make finding the right storage unit quick and easy. Reserve online, give us a call, or stop by today.

Convenient, clean and protected. All you want from a Storage facility. On-site personal are helpful…read moreand always available when needed. So far we've been very pleased!

From the owner: Come check out our self storage facility in Rogers, AR. We have a wide variety of storage unit…read moresizes to meet any of your storage needs. Give us a call today or reserve your unit online!

We started renting a storage unit shortly after they opened. They raise the rent at least twice a…read moreyear. We even moved to a smaller unit and they keep raising our rent every six months or so. time to go. I would avoid this place if you can.

Awful. Waited until I made a 40 minute drive to fire me after working for 3 hours that day because…read morethe day prior I brought up that my pay was wrong Front Desk Receptionist (Former Employee) - Rogers, AR - March 4, 2025 The pay information is incorrect. I got hired thinking I was going to make what was advertised on the job post only to get my check to see I was making 2$ less than what was advertised and 3$ less than the other employees that work there...and got fired shortly after I brought it to their intention. You are basically the "errand boy" for this company and if you are a female, it's even worse, so disrespectful. I was left alone on my 3rd day of work and had no idea what to do, no passwords to anything, and absolutely NO TRAINING. I got talked to like I was an animal and the lack of general communication is pathetic. The owner/managers etc of the company are all very poor in their ability to speak english or much less effective at problem solving and being kind and by this I mean they are rude to customers and think they are always right AND WILL hang up the phone if they disagree with you/will make you feel like you are nothing. Oh! AND sometimes if they recognize the number they just don't answer, period! They treat females like their personal property and are SO DISRESPECTFUL. IT'S DISGUSTING. By day 3 of working, I was left BY MYSELF WHERE I KNEW NOTHING AND I was calling to make personal appointments to get the boss's Volvo windshield fixed/grooming appts for the office dog etc. I was taking the dog for walks and picking up his "mess" I got yelled at and talked to like I was a complete idiot. I left a broom out after cleaning one day to which the manager said "put that up now" while he was doing nothing, texting on his phone. (I was literally on my way to put it in the closet) They make sure to speak in another language so you can't understand them but I had google translate on and they were speaking very poorly about me and I'll leave it at that. Do not recommend- working for or buying from. They go on other websites and use their pricing ideas and advertising ideas and will price gouge you. Like say you'll pay for 6 months and get 6 months free but that's really a big fat lie. They make it seem like you're getting free rent with the promotions, but you're not. Trust me. you're paying every bit of that. Not worth it. Period. I have worked in healthcare for 13 years and took a break to try something different and make money while being a mother but bad mistake. Took a 4$ pay cut because they seemed genuine and hired immediately. Save your time. Their reason for firing me after working for them for a little over a week was "you just don't have the criteria for what we need" .... After working... for over a week. That should've been disclosed upon hire. And stop lying to people about how much you pay and how you actually make- BHdistro/storage world. You wonder why you're barely staying afloat. Ps. It's been like 3 days now. They've still not given me a reason as to why I was fired. Safe to say it's because I brought up the pay/lack there of. Tsk tsk tsk

Celia, I would like to start by saying thank you for all…read morethat you guys have done for me. I have rented multiple units from you guys for 4 years. What a pleasant experience you and your folks have created for me. Now, your next career could be a talent scout for any company on the planet! The crew that you have assembled at the Bentonville facility is amazing! Everette, Mary and Tom has always gone above and beyond to do whatever is necessary to accommodate me. And I want to thank each and everyone of you! It has been my pleasure getting to know each of you. Thank you! Gary

I think your current management team in Bentonville, AR, led by Mr. Lovelace and his assistant, Ms…read more Hofmann, is one of the best ones we've ever encountered at a storage facility. They ensure that their facility is first rate, but more importantly, they strive to make customer service their number one priority. Many people we've talked to feel the same way about this team's sincere desire to give their clients the best possible storage experience, ensuring that they will return again, when or if the need arises. You should be very proud of them as outstanding reps of your company.