I went in for an MRI this morning. The care I received from the staff was wonderful. They knew my back was in so much pain and they were extremely patient. From the time I was in the machine to checking out was very organized. The building is a little wonky getting to so allot yourself like an extra 5-10 minutes to locate the establishment. It's right down the street from Aldi grocery store. Thanks RAYUS.... read more

RAYUS Radiology - Diagnostic Imaging Near Me - Fairfax, Virginia

I'd give them a zero. Called, bounced around, finally connected to get an appointment in 3 days I needed preauthorization, so based on other reviews i called back...1 hour and 14 minutes later without speaking to anyone, i simply hung up. Disorganized, understaffed and simply don't care. Do not use them read more

I tried to schedule an appointment today and had an extremely frustrating experience. I spent over 35 minutes on the phone. After waiting on hold for about 30 minutes, the call would ring as though someone was about to answer, but I was repeatedly placed back on hold. Eventually the phone rang continuously for several minutes with no one answering at all. As a patient who is currently sick and trying to schedule medically necessary imaging, this was incredibly disappointing. It should not take this long just to reach someone. I hope the scheduling process and phone support improve because patients deserve better access to care. read more

Good luck making an appointment.. I am writing to express my frustration with the customer service I have experienced over the past few days while trying to schedule an appointment. For several days now, I have been calling and repeatedly staying on hold for long periods of time without getting proper assistance. My most recent attempt was today. I called at approximately 4:30 p.m. After waiting on hold for about 15 minutes, someone finally answered, only to tell me to continue holding. I was then placed back on hold for another 10 minutes or so. Eventually, the same representative (I believe her name was Rosa) picked up again. She asked a few questions and then once again placed me on hold. Unfortunately, I was left on hold without any follow-up. When 5:00 p.m. passed, the line changed to a free signal, but no one returned to the call. I waited a few more minutes before finally hanging up. read more

right now it's one star because I was given a 6:30am arrival time and it's 6:45 and no one is here and the place is completely dark. it would be nice if the staff was here when you're told to be there a half hour early. read more

First time using this provider for imaging. CT scan machine was very open, so no clausterphobia :). Easy to set an appointment and complete the paperwork. They honored my privacy requests and obtaining an itemized bill and medical record was very easy. Most other places these days makes it very difficult to obtain records and bills, but they were very easy. read more

I just tried to make an appointment to get a CT scan. The receptionst was the rudest person I've ever had to deal wtih. You could hear the disdain her voice when I couldnt find the answers she wanted quickly enough. In fact, she clearly said "oh my god" in frustration. Would never go here. read more

7-23-25 Not sure why I'm writing a review because Rayus's management sure doesn't read them. If they did, they'd tell me why my kidney ultrasound was 40 minutes late -- while I waited with a full bladder. Maybe they'd tell me why the person who scheduled the appointment (on 7-14 for 7-15) told me to drink a quart of water an hour before the appointment, which the tech (who was fine) then told me was unnecessary for a kidney ultra. I'm waiting, Rayus. Give me a call. read more

I needed a chest XRay and checked out their website and hours of operation (open until 9:30pm) and checked to see if they needed an appointment (which they didn't). I stopped by twice only to learn that the technician had gone home. Both times. I even called to make sure the technician was going to be on duty before I made my second visit. Not very professional. read more

Rayus Radiology; Gateway Blvd. Boynton Beach; Horrible patient service. HORRIBLE. I took the time off from my job, arrived early for the appointment as requested. Upon my arrival I checked in and was told my appointment was cancelled due to no tech available. I had confirmed the appointment via text, and also had received another text on the way to Rayus, about scheduling an additional test my doctor ordered yesterday. I had confirmed that text as well. I asked about the rescheduling of my first appointment, however I was told they could not reschedule me due to the fact there was no one there to do the rescheduling. ( This was all done in the afternoon; a weekday, not a weekend, not at closing time..) The receptionist could not answer my question when I asked what do at this point, other than toss a card to me with the phone number on it. A bit rude would be an understatement here. I have already contacted my doctor to schedule me with another imaging firm, ANYONE OTHER THAN RAYUS RADIOLOGY. My question is this; Who can I send a bill to for my time that was wasted? I work for a water utility, and my time is very valuable. Today has cost me money, and several important tasks I had to drop in order to make my appointment on time. I have never encountered such poor service as I did today and will not hesitate to inform everyone I know about avoiding this company in the future. I see no customer service numbers for corporate, only the local numbers. This right here tells me they really don't want to hear from their patients. read more

I arrived for my appointment 5 min late but called in advance to try to talk to someone and explain that I would be late and see if I needed to make a new appointment. (I was unsuccessful at getting through to an actual person on the phone.) Once arriving, I sat waiting to be checked in for an additional 10 minutes only to be told that I had to reschedule because I was 15 min late. (Note- I wasn't.. I was waiting on THEM to check me in for 2/3 of this 15 min but fully acknowledge that I was late.) This was also after waiting 2 weeks for an appointment, taking off of work, and driving 45 min each way. The front desk staff was very rude, condescending, and when I told them that I was flexible in my schedule for the rest of the day- they told me that I can call and reschedule. (How can I reschedule if I can't talk to someone when I try to call?!!) I told them that I would not be rescheduling with them and their response was literally "ok bye" and then walked away. WTF?! The way that they treated me makes me not trust them with my care. I will be going elsewhere. Further, I called my PCP and talked to them about my experience and they were so concerned that they will no longer be referring patients to Rayus. Stay away from this place! read more

THE WORST~! My Aptmt was first scheduled @ 6 am - then changed to 7 am. DOOR LOCKED - NO ONE EVER SHOWED UP! There I was on Crutches - waiting & waiting & waiting. NO ONE ANSWERS THE PHONE - worst part? I WAITED WEEKS FOR THIS APPTMT. Right now - medical imaging is an all time worst chapter. There are waiting lists to get an MRI - everywhere - but to make an appointment & not even have your doors open or answer the phone? Reprehensible. Shame read more

Melissa, ultrasound tech, was extremely disrespectful to me the whole time. I hope she gets fired. or learns how to be kind. she's a piece of work. all she told me was "sit here." I'm the dad of the baby! at least say please, thank you, give reasons I need to sit places, and be respectful to people paying you. front desk was helpful. it was efficient. but my experience with Melissa was horrible. not judging the practice. just Melissa. read more

I use Rayus most of the time for my imaging requirements. However, I find them VERY difficult to get on the phone to set those appointments. Just today, listening to the excuse about a "new system". This "new system" that seems to do nothing but make you wait ungodly amounts of time (20 -40 minutes) has been the recording for ages. Either fix it or hire more people. I am going to request a different server and spread the word. read more

I was sent to this facility by my workers comp claim. The front desk staff are rude and you are bothering them by being there. The waiting room is dirty. I was called back to the dressing room and no one verified my name. I got into the room to change and the ceiling was gone and there was a leak in near where my locker would be. It was filthy. I changed and went to the MRI room, once again, no one verified my DOB or any other verifiers. The room was dated and cold. The MRI images are not good so I need to have another MRI. I will not be going back there. read more

Sheila at the front desk helped me find the office location within the building. She was friendly and helpful. She made check in a breeze. Was under construction so was a little confusing but she made it easy. Arrived at 8:25 slightly before their requested time of 8:30 for an 8:45 appointment. Filled out paperwork till 8:34 and then waited until 8:50. Lasted till 9:13. My technician male was a bit confusing as far as his directions and had poor bedside manner. read more

The Technician who took my X-rays was pleasant, friendly, and professional. She joked with me during the process and was gentle as she moved me into various positions for the scans. She was also kind enough to provide me with a CD copy for my records. I was pleased with my experience with this particular Technician; however, the same could not be said for my check-in process. I arrived at the front desk immediately after another patient had just completed their check-in. The husky Hispanic Woman who wore a Nirvana t-shirt behind the front desk who was on the phone at the time, saw me enter and standing in front of the counter. Instead of saying, "Someone will be with you shortly," she ignored me and continued her call. There were periods of silence where she could have acknowledged me, but I stood there and waited patiently. I was later acknowledged by another staff member who saw me standing there at the counter waiting patiently as she then greeted me. I presented her with my paperwork, which showed that I was there for a Veterans Evaluation on a non-appointment/Walk-in basis. She attempted to ask the woman on the phone, but she even ignored her. So the kind lady told me to continue to wait for her. Another Hispanic woman approached the front desk as the lobby became overwhelmed with other patients waiting to check in. I presented my Veterans Evaluation paperwork again, and this time, it was handed to the other woman who had finally ended her phone call with a patient. The lady then asked, "Do you have an appointment?!" I responded that I was advised to walk in (as the paperwork stated), and she shook her head in disbelief and dismissively handed the paperwork back to the young lady and said, "You got that?" as if I was some significant inconvenience to her! It became more apparent that they were overbooking patients because I overheard her telling an individual she called that she likes to call patients on the day of their appointment to see if they want to cancel or reschedule. As an individual checking into any professional establishment, it's expected that the staff be polite, dress appropriately, and act professionally! Not be wearing a wrinkled rock-band t-shirt rude and dismissive, which is subpar customer service in most of our opinions. As a Veteran, I'm generally, if not always, treated with gratitude for my service, but not in this instance. Unfortunately, some don't know how to provide the best customer service experiences. read more

1.5hr wait. Seems like this is a regular occurance. Real estate agents come thru cause this business seems on the way out

POOR quality of customer service. They don't notify you if they cancel your appt without approval. They don't leave no voicemail if they need you to call back. Best bet is to pick another office read more

They suck and they know it. My 12 year old needed an MRI and they told me they accept her insurance and the day before, after waiting a week, told us that they don't. Now I have to try and make another appointment somewhere else while she is in pain over her ankle. I would give them a Zero if I could. We will not be going back there ever again. THEY SUCK! Even their techs talk bad about them. read more

Very unprofessional staff. They have you come 40 minutes early so that you can wait for the tech to even show up. They don't keep you informed, just allow you to sit. Lots of duplicative paperwork. read more

The front desk staff was unpleasant. repeatedly said I could come back if I didn't want to wait.

Rayus misread my doctors prescription and scheduled me for a completely different MRI, then lied and said that's what my doctor ordered. I saw my doctors order as they have copies of all correspondence with Rayus! Rayus scheduled me for the exact same MRI 10 days later! read more

I have never left a negative review but this place is the worst! Went in for an ultrasound and waited for the report! Never arrived. After a few days my doctors called twice to get it, and I called twice. Was told one of their managers would look in to it. Waited a week. No one called me back. Called again and talked to Summer their manger, telling me that they don't have it!!! I asked for a refund. She agreed to do it but guess what??? All of a sudden they found my ultrasound and sent me the report!!! Never even bothered calling me to apologize for the headache I went through. read more

I was checking there Many Times and Always had a Great Experience with all the Staff!They are very friendly with professional skills and knowledge and a lot of patience,Making sure you feel you are not another Number on the line for them! Before I had a Terrible Experience in Another Place!Never go back there! Thanks Ingrid for always being kind and helpful.Many Thanks to the Front Desk Staff specialty:Ingrid,Erin for their patience,understanding and help, And Big Thanks to the CT Tech Debbie Wallace for Taking Care of me,making sure I feel comfortable relax and Ready for my MRI !Big Thanks to Everyone! For making us feel we are Human Not just another patient,Another Number on the Line! Highly Recommended Place! read more

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They lied. After waiting 40-ish minutes, I was finally brought back for the two tests that were ordered. I was told that I didn't need the second test. When my results came in, they noted that I refused the 2nd test! Which I didn't. My provider stated she wished they had done both. They lied to me about not needing the test, then LIED on my results saying I refused the test. I've never written a yelp review before... but that was very shady and extremely upsetting. I didn't even ask to go here, I called Fairfax Radiology and they scheduled me here. Never again. read more

I would never go elsewhere. Everyone is patient-focused! From the cheery and accommodating front staff, to the docs and radiology team... top notch! I especially like the way everything is explained along the way. They have patience and know how to make you feel comfortable. Kudos to this team! read more

When you call for an appointment and you're on hold for ten minutes listening to how important your call is to them, you wonder if their staffing for their office is as poor as their staffing for procedures. I never got through so I don't know. read more

I called in on 9/12 to schedule a lower back MRI w/ Contrast and w/o contract, per my Dr's order. I was given the 345pm apt on 9/19. I called my Dr to confirm both w/ and w/o contrast order and then confirmed w/ Rayus that the apt was for both w/ and w/o contrast. I then scheduled spine Dr follow-ups and surgeon consults based upon the scheduled date. Today, 9/19, at 236p, one hour before I was to arrive, Rayus notified me that they could not do w/ contrast MRI after 4p???? I needed to reschedule which causes a ripple effect on everything I scheduled last week, delaying any diagnosis, treatment, and eventual recovery. I have had back pain since June and this is totally unacceptable. Dealing with Rayus is a literal pain in my back (side). I would not recommend to anyone. read more

I believe in recognizing good customer service and that is exactly what I got at Rayus. That is why I asked for all of the staff names of those I had worked with so I could recognize them appropriately. I had a very good experience with Rayus Radiology. I called right after my doc appt and Jalen, the scheduler, was very accommodating, helping to get me an appointment that same day which saved me from having to drive to the same area twice. My experience with the front desk was also excellent. They were very polite and professional and made filling out all of the medical forms go smoothly. My experience with Debbie, their CT technologist, was equally favorable. I was taken back for my test on time. Debbie was very friendly, answered all of my questions and explained what was going to happen during the test. Everything went off without a hitch. Going through tests is never "fun" but the staff at Rayus have a "customer first" attitude which is very much appreciated! read more

Not pleased with this place. First time I called for an appointment, I was on hold a good 10-15 minutes. When I finally got to talk to someone, the connection kept fading in and out for the 10 minutes or so that we were talking as she asked for background information. The appointment person finally said she had to get a new headset or something like that. I'm on hold another 15 minutes or so and just hung up. Two days later, they called and we set up an afternoon appointment. They offered times from 3:30 to 5:30. I ended up taking a 4:30 appointment because I wasn't sure I could get out of work to make it at 3:30. I was able to get out of work, I called to see if I could come earlier (this was less than 2 hours after the appointment was made) and was told nothing was available. Obviously, things were hectic that afternoon and I arrived at their office at 4:00 realizing I left the doctor's order at home (NOT their fault). So I go in asking if I could move the appointment back to 5 PM. The response was I was their last appointment of the day and there was no willingness to move the appointment back. Honestly, I could have likely made it back to their office by 4:45. I could have just not gone into the office and shown up late and had the procedure. Overall, it was a huge waste of time in setting up the appointment (40-45 minutes) and there was a real lack of customer service when I asked to move the appointment back a half-hour (to a time they initially offered when they called me two days later to set up the appointment). Obviously, I have no interest in returning even though their cost is approximately $100 less than the office I will be going to. My guess is that if I had actually had the screening I was going there for, it would have been fine so I have no comment on that. read more

Insight Imaging was a great place to get my first MRI. The receptionist called earlier in the day and asked if we could come earlier and I said I couldn't, and she wasn't mad and said that she was just offering that we could come earlier. We came about 15 minutes before our appointment and were welcomed early. The technician was already ready for the scan while I checked in. I did a lot of research before I went to get an MRI, like what the sounds are like, what to wear, etc., but after I got there, I felt a sense of ease. The staff is very calm and caring and told me to take my time getting ready. The waiting room is spacious, clean, and has a TV that you can watch. The paperwork was extensive but in a good way - they make sure you are able to get an MRI. Yes, you have to take off your clothes to put a gown on, but they're sterilized and you get a locker to put your items in. Unfortunately, my husband wasn't able to come back with me since he had too much metal in his body, but he was left in the pleasant waiting room that they had with the receptionist that was cheery. I was whisked away to change into my gown by Mitra, a kind lady that understood my apprehension. After I was changed, she explained the process and told me what the sounds would be like. She also made sure I was comfortable while I had an awkward position of my foot (not due to them, just where it was injured required me to lay it in a weird way). She offered headphones where it would play from their satellite radio and let me pick the channel to listen to. The music was at a decent volume until the test started, then it was a quiet whisper, but that wasn't my technician's fault at all. The machine was loud, as many people know. She kept checking in on me every once in a while and told me how much time I had left. The procedure was only supposed to take 20 minutes, but my husband said I was in there for about 45 minutes. I guess I must have messed it up since it took that long, but it didn't feel like it was that long, which is a good thing! If I have to get an MRI again, I would definitely come back here. I was under worker's comp, so I was told to go here, but I would return. We got the CD of the images immediately after I was in the waiting room, which is great! Another copy was sent to my doctor. Highly recommend. read more

Don't use this company! The technicians are fine. However we never got a bill even though they sent us 4 emails saying that they were going to send us a bill. We called them and never got past the computer. Our bill was sent to collections where it impacts our credit rating. This is ridiculous. We won't use them again. You've been warned. read more

I've been trying to get in touch with this office for two weeks now. Really poor response. We have left msgs, called repeatedly to no avail. What a waste of my time. read more

I went to this location, based on the recommendation of my doctor. I usually use Fairfax Radiology. I should have stuck with them. The appointment was on time and the technician was great. That's about it. I sat in the waiting room for 25 minutes waiting for my CD, not really knowing how long it should take. I finally went up to the desk and asked about it. It was ready but no one got it and gave it to me, they were busy socializing. And now, 6 days after my MRI, I still don't have the radiologist's report. I was told 2 days. When I called, they said it was pending transcription. That was 2 days ago, still nothing. I will not use this facility again. read more

Steer clear of this place! This use to be quick and stress free location to get images, but my recent experience does not warrant a return visit. The front desk and x-ray technician was wonderful. However, the MRI technician shoves you in the MRI and doesn't speak to you until they are ready to remove you from it. They put some very sticky tag on me that did nothing but remove my skin from a very inflamed hand and get in the way of the MRI. While I was crying from the burning in the dressing room the MRI technician was actually sitting building up her anger so that I could go to another personnel to see what they did to me while she stood there and overlooked everything. Let's mark this as a failure and move forward, so I go to the front desk on my way out to check if they needed anything and to express my discontent only to be followed by the MRI technician who tells me I've been rude to everyone that I've encountered (calling each of them out) and even to the cleaning person who I didn't speak to and is yelling at me. The MRI technician is screaming at me behind the person that I'm trying to talk to telling me to get out of the facility now (now who's making scene and making the other employees feel bad). Needless to say, this is the most unprofessional treatment that I have ever received in the medical industry. If this individual needs an ego and can't leave their anger at home, then perhaps they should find another profession. Obviously, I left lots of detail out of this review and have reported the incident to the corporate office. read more

I am glad I found Insight Imaging online, they were able to schedule me in for a CT during the COVID-19 pandemic. Angie at the front desk was very helpful and patient even though I forgot my Doctor's referral order at home, she worked with me to have it emailed to her and process my paperwork for my visit. I don't remember the radiologist technician's name but, she was was a really nice person to deal with, she took the time to make sure I was confortable and the images come out perfect. I hope that when the bill comes out, everything is straight and fair as I was estimated. So far it has been a great experience at Insight Imaging. read more

the front desk girl was quite nice. technician wanted argue over about doing an ultrasound which the dr had ordered, as opposed to her"recommended" mammogram No thanks. -too much data validating that mammograms actually cause breast cancer. Enjoy getting your dose from this witch. I left because I knew she would skew the data to make me take the mammogram. RUN read more

I had a Great Experience with sonographer Krystal Swan. She is very friendly with professional skills and knowledge and a lot of patience, making sure you feel comfortable during whole procedure. She was really sweet and understanding,explaining to me what she sees on a screen, it helps a lot, especially, when you feel anxiety during this time. She made me feel comfortable and relaxed. I tried to leave her a feedback on their website, but did not find this option. Thank you, Krystal! Highly Recommended Place! read more

First, the doctors, nurses, and technicians here are great. The front staff though? Abysmal. They're rude, condescending, and dont you DARE try to talk to them when they're eating. I've been here twice and they try to shake you down for the full payment. I had to remind them what insurance was for and to bill insurance. The desk staff did not like this. Seriously the doctors & technicians are really great, but that entire front staff should be fired. read more