Everything went very smoothly Miss Tanya took my call and…read morescheduled me within the hour of me calling the same day to schedule!!! Wow!!! I was greeted with kindness and respect. All of my information was in the system; I just had to do some forms for the visit and provide my order, ID and insurance card just in case to confirm. The environment was calm and inviting. 5/5 I would give more stars if I could!! The staff are friendly and patient with you. Bring your family and friends to this Fairfax Radiology location. Destiny my X-Ray tech was amazing and sweet, professional, and patient! You will be very pleased! Context: I have gone to other locations for MRI and X-Rays in the past and this place does X-Ray appointments!!

50+ minutes on the phone with three people and lots of music to finally make an appointment. Then…read moreFfx Radiology cheerfully notified me by email that my appointment was "successfully cancelled" for no stated reason and added "We look forward to seeing you!" No one answered at the patient relations office, although I did get a return call. Not very helpful. If the windows are broken, what is the condition of the equipment inside?

I've had two MRI's: one breast mri and a breast mri biopsy. The service and care I got from the…read morenurses and doctors at Fairfax MRI center were amazing! They went over the process for both and were very careful as well during both MRI's. I would highly recommend this facility.

A very pleasant experience overall. From making an appointment to completion of the MRI, it was an…read moreeasy process. The staff is always very friendly and the facilities are clean. I always opt for the evening appointments, which parking is never an issue with plentiful space. Stay healthy and enjoy!

There was a mix-up with my orders but both the first nurse and the one when I came back were…read moreextremely helpful. Only downside was no one at reception area and a check-in kiosk where the keyboard didn't work.

Extremely Frustrating Billing and Customer Service Experience…read more In 2024, I had an incident at my dentist's office where a dental technician was accidentally exposed to my blood. For the technician's peace of mind, the dental office asked me to have a blood test completed at their expense, and I agreed. My dentist provided me with paperwork to take to Quest Diagnostics, including specific instructions on how the testing should be billed and where the bill should be sent. Unfortunately, Quest apparently sent the bill to an address that was not associated with either me or my dentist. As a result, the bill was never received or paid. Nearly two years later, I was shocked to discover that the $1,000 bill had been sent to collections. The frustrating part is that no one is disputing the bill. My dentist simply needs a copy of the invoice so they can submit payment for the testing, as originally agreed. My dentist even contacted Quest directly in an effort to resolve the issue, but Quest refused to work with them and told me that I needed to call. I have now contacted both Quest and the collections agency, yet Quest has still refused to provide me with a copy of the invoice. This is incredibly frustrating. I was never sent the original bill, yet Quest allowed the account to go to collections. Now, when my dentist is willing to pay the bill, Quest won't provide the documentation needed to process the payment. I have made every effort to resolve this, and I simply cannot understand why Quest won't provide a copy of an invoice so the bill can be paid. This should be a very simple issue to resolve, but Quest's customer service has made it unnecessarily difficult.

The people are nice and friendly but their service is the worst I've ever experienced. It's been 6…read moredays since my MRI and there is no evaluation available. I've called 3 days in a row, every day their message says greater than a 10 min wait and every day I have selected the option for a call back -- never got a callback! Every day I call again and wait on hold for 30 to 40 minutes and when I speak with someone they say it has not been read but it is STAT and should be read in the next 4 hours. Every call has a survey for their service but they only ask if the person I spoke with was friendly and caring. They never ask about the wait, the response, or the delay. If you want a timely report on your health then stay away -- stay far away!

Scheduling was incredibly easy, and they were even able to accommodate a same-day appointment. I…read moreespecially appreciated the convenience of being able to book online. The facility was clean, well-maintained, and the staff was warm and welcoming from the moment I arrived. My wait time was less than five minutes. Michael, the PA who performed my scan, was friendly, professional, and made the entire experience quick, comfortable, and stress-free. I highly recommend this office. And they are one of the only places in the area that does the FibroScan!

Beyond Mobile life has changed my life- having access to a service like this allows me to know that…read moreI am not alone. I would definitely recommend this services to everyone.

Hands down one of the best companies.I have ever partnered with.They provides excellent…read moreservice.Excellent customer service in excellent communication skills throughout the entire process.

I waited over an hour and a woman whose appointment was 15 minutes after me was helped first. They…read morenow try to upsell and add Dexa (which is helpful) and a new heart test. This is a classic case of DEI "running" this place. It's frightening that they don't have competent staff. I will switch to Fairfax Radiology.

I've been here twice for standard mammogram screening. They are outstanding with sending reminders…read morewhen your next appointment is due and really good about notifying you the week prior and a few days prior to remind you that the scheduled appointment is coming up so you don't forget. Once you enter and check in, they tell you to have a seat and fill out paperwork. They call you, introduce themselves and tell you where to go and change. When it's time to enter the scanning room, it's sorta erie. To be honest - the process is slightly uncomfortable, but I try to focus on good thoughts and and maintain proper perspective. The scanning takes about 10 minutes. Typically, you tell them who your Primary Doctor or Obgyn is and they send the results to them. Then you're supposed to check back with your primary care or obgyn doctor to discuss the test results. I never do that step because I forget. They will mail the results directly to you within 1 month of the appointment so you can get results that way as well. Service at the check-in counter is sort of chaotic or hit or miss. - 2 stars In my personal opinion, I felt as though the overall attitude of professionalism has a lot of room for improvement. I got the sense some of the ladies were either not quite awake, bored, or lacking enthusiasm in their job and did not want to be be there. Not super welcoming. I felt like a number because they lacked warmth and hospitality. Smiles go a very long way during a medical appointment that causes many people anxiety. Nevertheless, stay on top of those mammograms! Encourage a friend to stay on top of theirs! Go with a friend or relative if they're sorta anxious about going by themselves. Schedule an appointment the same week or day with a friend to keep each other accountable. Once you get into the routine, it's completely doable.

Fantastic facility provided me with excellent care. The techs I had were great , kind and…read moreknowledgeable. Thank you to everybody who works there. The experience was good.

I had a five-star visit to Fairfax Radiology today! Last visit, someone gruffly told me to check in…read morevia the kiosk. This visit, the friendly man at the desk waved me over to check in. Easy peasy process. Staff were reassuring and kind during my mammogram and ultrasound. It makes sense to keep going back to the location that's done your last scan. In this case, it will be no chore to return for care.

Easy to a schedule online. Appts in 15 minute increment. Short wait time. Actually lab work took…read moreless than 5 minutes. Astrid was my tech today! She was nice and gently and had me in and out!

I highly recommend this practice for mental health needs. They offer telehealth appointments which…read moreis so convenient for my schedule. The doctors and office staff are kind , caring, and always helpful. I have been a patient for several years and have never had a bad experience. They truly do care about people.

My practitioner is wonderful! I had one negative experience with an office staff member, but I…read moreliterally got a call from the CEO within an hour to resolve the issue. I felt like the CEO really took it seriously and was both understanding and helpful. Really changed my perspective and I wanted to share.

First time using this provider for imaging. CT scan machine was very open, so no clausterphobia :)…read more Easy to set an appointment and complete the paperwork. They honored my privacy requests and obtaining an itemized bill and medical record was very easy. Most other places these days makes it very difficult to obtain records and bills, but they were very easy.

I'd give them a zero. Called, bounced around, finally connected to get an appointment in 3 days…read moreI needed preauthorization, so based on other reviews i called back...1 hour and 14 minutes later without speaking to anyone, i simply hung up. Disorganized, understaffed and simply don't care. Do not use them