I had an appt with the Dedham location recently. I am undergoing chemotherapy for a cancer that…read morerenders me severely immunocompromised. As I do when scheduling all my appointments, I always ask the scheduler on the phone to please ask if the technician, medical staff, etc. would be willing to wear a mask for my appointment and to please make a note of it on my appointment. They said yes to all. When I arrived for my very early appointment, I checked in and asked the receptionist to please confirm that the tech would wear a mask during my appointment. She checked and came back to tell me that the tech declined. I said that I'm undergoing chemo and I'm severely immunocompromised. She said he doesn't have to because of their facility policy, so he won't. I walked out as this would not be safe for me. Seeing that this is a medical establishment, this is totally outrageous that a health care provider would not do something as simple as wear a mask for 45 minutes in order to keep the patient safe. Before covid it wouldn't even have been an issue, but now, I have to go through all this hassle just to get a medical test completed safely. I called another facility and they said "of course, no problem at all!" Shame on Shields MRI for not protecting vulnerable patients' health and I encourage anyone with a problem with their immune system, or if you live with someone with a problem with their immune system, to steer clear of Shields. If that's their attitude, they are just awful. I would write directly to the owner/CEO Thomas Shields, but I cannot find any contact info for him online.

I first need to express that I'm extremely claustrophobic and having an MRI brings on unbelievable…read moreanxiety. Even the so called "open" machines make me cringe. I went in today and have to say this is by far the best facility I have been too. The staff was amazing and the techs make you so comfortable, that I didn't have any issues. The sleep mask they provide along with ear plugs and music is the best! They ask several times if you are okay and really care about your experience and wellbeing. I can't say enough about this facility. Anyone who fears " casket of doom" MRI's need to try a Sheilds facility. It was a beautiful building with all sorts of orthopedic and sports injury rehabilitation offices. Definitely state of the art and top notch. They have some of the best doctors at this location as well. They are affiliated with New England Baptist. Simply the best!

Have been going here for years. Used to get called back, every year, and it happened this year, for…read morethe first time in at least five years. Had Dianne H for both mammograms, and she is phenomenal! Just had to give her a shout out.

This is an incredible facility with compassionate, expert providers. Can't recommend highly enough.read more

I have tried calling your center three days in a row and left VMs. No one answers your phone and no…read moreone returns my calls! I am a healthcare provider. I would not ever refer someone to you. I can imagine how stressful it is for patients who are awaiting results! This is just so unacceptable for a healthcare practice. Despicable.

Surgery on two cancerous areas. The card was of high…read morequality . The surgeon was known to me from a previous issue. So I have had 3-5 interactions with him and the staff. The surgeon Dr Comes highly recommended and lives up to that referral . However, all of the other staff and his surgical support system staff are supern

The entire Atrius network is full of crooks and incompetent staff. The amount of fraud I have…read moreencountered with doctors and NPs billing grossly inaccurately is remarkable. I've reached out multiple times in an attempt to have them correct it but keep getting the runaround. They've performed numerous unnecessary or incorrect labs as well. To make matters worse, even when you get abnormal test results, they don't bother reaching out to explain anything The irony is, when they want to milk you and insurance for $, they'll recommend all types of unnecessary follow ups and procedures/ surgeries for something that should not be a concern. I've yet to actually see my PCP; I've only been able to see the NP. The quality( or lack thereof) of care is appalling. And if that wasn't enough, they never have specialty appointments available. If it wasn't next to impossible to find a decent doctor taking new patients, I'd never return to this disaster of a place.

Great deal of prep for my appointment. Verified my current insurance covered this facility. Got a…read moreCD of prior imaging done at another place, when my insurance didn't cover out of state. Verified with scheduling staff they did it all in one visit (they always find something questionable) and she said she'd put a note in my file. Previously recommended by my doctor, after refusing mammograms for 10 years, due to being left hanging for weeks on stressful "We found something we want a closer look at." The long drive, standing at check-in, "And they'll complete it all today?", ... "No, you'll need another appointment if they want a closer look at anything." It's a good thing I verified "all in one day", else ... oh wait, never mind. Never again.

I can't recommend the Faulkner Sagoff Centre, especially when there are many other options for…read moremammogram services in Boston. I went because it is located very close to my house, but that convenience was not worth it. They always made me wait a long time - even when I had appointments on days that should have been light, such as New Year's Eve. It's better to travel further for a place that is more efficiently run and keeps the appointment times that they give you. My negative experiences include: 1. A rude tone on the phone. Nobody enjoys this process and the people who answer the phone could at least take a professional tone if being nice is too much to ask. 2. Scheduling problems - I canceled an appointment when I transferred my care to another facility. The person who said she would take care of the cancelation never entered it in the system. I got automated reminder calls and a missed appointment message. The administration of this place is rock bottom and they will turn around and blame you for their incompetence with a "Did not keep appointment" mark against you. 3. I also had a less than ideal false positive experience here. I didn't get the sense that there was any incompetence on the part of the technicians or doctors but the interactions were impersonal and the explanations were not very thorough or satisfying. 4. The long wait times in a depressing environment. It does have a shabby feel and I waited forever with no updates. I politely checked that there wasn't an oversight and they hadn't forgotten about me. They didn't like that and there weren't any apologies for the wait - I think this is just how they normally run the place.

One of the front desk staff is incredibly rude. Not sure of her name but I would not return here…read morebecause of her. Often times mammograms can be a highly stressful situation. Walking into complete rudeness does nothing but raise anxieties. A job change may be in order for her.

FYI--Had Mammogram in October and got call back next day for diagnostic and possibly ultrasound…read morethat needed to be done.. I explained my situation to the "head office person" as she called herself and I told her I wanted to wait until my new insurance kicked in because the extra stuff would go towards my deductible and I would have to pay out of pocket(couldn't afford it) After that, I proceeded to get three calls and a certified letter(HARASSMENT?) to have the extra stuff done. Went last week to get images put on a disk and yet again the receptionist was rude. The kicker is I took my images somewhere else (A place where I had gone to for 6 years) AND I DID NOT NEED THE DAIGNOSTIC IMAGES OR ULTRASOUND TO BEGIN WITH!!!! DO NOT GO HERE!!!! Oh by the way, the only reason I did not go to my regular mammogram center is because of an insurance change.

Believe the reviews, do not go here! They do not open on time, they're too busy watching social…read moremedia and gossiping to care about the patients, and their "diagnosis" is whatever is quicker to get you out their establishment. Came here because I had been having extreme chest pains, and they did an x ray after me having to ask for one. The woman was too busy trying to get me in and out she didn't care about the symptoms. She inquired about the medicine I already take, yet prescribed me something I could not take with my other meds. Whilst in my x ray, the x ray technician had me look at the images and told me I had a fractured rib, I go in the office and she tells me it's nothing and gave me ibuprofen. I completed the survey about my experience & then they unmitigated gall to follow up with this text. No accountability nor real concern

If I can give them a 0, I would. I came in for pre screening employment for a drug screening and…read morephysical. They took my urine test and did not run it for a drug screening. Ultimately changing my start date. If you can go ANYWHWERE ELSE but here.

Terrible physical therapy! They just print off exercises and…read moregive them to you. Visit is no more than 20 minutes! Yet they are happy billers with your insurance.

After complaining of abdominal pain I had the privilege of waiting 3 hrs for testing. Furthermore…read morewhen I V was pulled out I bled all over the parking lot! I guess you have to be passing out, heavily bleeding to be seen! Terrible place!

Amazing! Emphasis in the patient!…read moreCustomer service is their priority! Great customer service!

Top quality care and facilities! Great attention to detail and therapists who actually care.read more