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    Atrius Health Dedham

    2.2 (83 reviews)
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    Just left the reception desk, I hate to be stared at by a receptionist, say hi. I checked the yelp reviews and it is just not me rude staff.

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    Page 1 of 3

    Ask the Community - Atrius Health Dedham

    Review Highlights - Atrius Health Dedham

    Laurie Tarnell at Dedham Medical Associates ~ she is pure gold, Brenda, her assistant is a true gem!

    Mentioned in 24 reviews

    Read more highlights

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    Five Journeys - The Relentless Pursuit of Health And Vitality -- Five Journeys' Mission

    Five Journeys

    3.4(31 reviews)
    2.0 mi

    Wrote the following review and update on 3/3/2026 and have yet to receive a reply to my update…read more This practice is all about the $$, not the patient: Very frustrating. I was a patient up until 1/5/2026. My provider wrote a prescription for a glucose monitor that same day and sent to CVS. CVS came back and said they needed a prior authorization. Five Journeys won't write the prior auth because I am no longer a patient even though the prescription was written when I was a patient. I told the office that the plan was for me to be a patient again in March but since they are holding my prior auth hostage I will not come back now. When I told that to the person I spoke with at the office she did not care and just said "OK". Do not recommend this practice. ****Update: my response to the office's reply: concerning your statement "When a patient is no longer under our care, there are strict legal and regulatory guidelines that limit what we are able to do on their behalf. Prior authorizations are considered an active part of ongoing medical management, and once a patient relationship has formally ended, most medical practices are not permitted to initiate or complete new authorizations" ...please point me to the documents that show the regulatory guidelines you say limit your ability. I await your response. Thank you.

    It was not made clear to me during the discovery call that the $129 a month was solely for…read moremembership. Basically, you get the the privilege of booking appointments. The 1 hr initial visit is not *included* with membership, nor are the 30 minute follow up visits. Your insurance will be billed for every appointment, and you will pay whatever copay you owe beyond that, in addition to the $129 month (or more!). If you look at the screenshot attached, it does seem like these appointments are included. On the concierge medicine page, it, again, makes it sound like certain visits are included with membership: "The cost of concierge medicine in Boston can vary, but at Five Journeys, we offer transparent pricing and flexible plans to suit your needs. A standard package at Five Journeys begins at $129 per month. This package includes a 1-hour initial visit, 30-minute follow-up appointments, a 25% discount on wellness services, and a free musculoskeletal health assessment." If you scroll further down the membership website page, you will see: "Most insurances are accepted for appointment fees, or members may self-pay. Please note that Medicaid and MassHealth are not accepted." It still doesn't specifically say that ALL appointments have your regular copay, on top of the monthly membership fee. It really needs to be stressed that the membership doesn't include the cost of any actual medical care. It is all fee-per-visit, just like any other practice. This was not stressed in my discovery call, or I would have said, "Oops. This isn't for me." I naively thought that they made up their money on supplements, add-on wellness services, testing, and all the months that you didn't see your functional medicine doctor. How often would you go in? 3 or 4 times a year? They are getting that $129 a month regardless of whether or not you're ever there. Labs are not discounted. You can get most of the lab draws cheaper through walkinlabs.co, particularly in combined form. (i.e. B12 and folate together, instead of separate test codes.) The 87 item food antibody test and the stool test are also available from walkinlab.com. If you are at the point where you haven't hit your deductible and have to pay out of pocket, there is no advantage to not going with walk-in lab and just bringing the results to your primary doc if there is anything concerning. I should also mention that the initial labs suggested to me as a new patient ran about $3000. Out of pocket, as I haven't hit my deductible yet. Again, you can find most of the labs cheaper. But it was still going to be about $2000. I didn't find the dietitian services all that helpful. I was looking for more menu planning and macros. It felt more like a therapy session and I already have a therapist. I liked my NP, during the one appointment we had. But I just can't see that the added cost is going to bring me enough benefit to justify continuing.

    Photos
    Five Journeys - Hyperbaric Chamber (HBOT) in action.

    Hyperbaric Chamber (HBOT) in action.

    Five Journeys - Meet Colby Fagan, CPNP-PC, our expert in Functional Pediatric Care and Maren Brown, RN at Five Journeys in Newton

    Meet Colby Fagan, CPNP-PC, our expert in Functional Pediatric Care and Maren Brown, RN at Five Journeys in Newton

    Five Journeys

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    Southern Jamaica Plain Health Center

    Southern Jamaica Plain Health Center

    2.4(27 reviews)
    5.8 miJamaica Plain

    We have been going to SJPHC for 2 years, ever since the birth of our son…read more Things we like a lot: -The location of the practice can't be beat, as we're right in JP. -Sick appointment policy -- call at 8 am on day of, and they get you in. -Warm and friendly staff, especially at the front desk Things that need work: -The pediatric waiting room is in desperate need of some new books or magazines. Things you have to live with: -Most of the time, the wait time hasn't been too bad. A few times, it's been awful. But I think that is more about the individual provider than the practice. -Yes, when you call, you're usually put on hold. But they're a busy practice with small staff, so what can you do. Other information about our experience: We initially had Dr. Rundquist as our pediatrician (picked randomly). Over the first two years of our son's life, we mostly felt lukewarm about her. She didn't blow us away with her bedside manner, but we also felt that our son (whose health is pretty straightforward) was doing fine and we liked the practice. An example of something that turned me off is at his 18-month well-visit. She went down a list of milestones and asked me which of them he'd achieved. At first, I said yes, and then I found myself honestly saying no to the whole second half of the set, getting progressively more worried that my son might have a serious developmental delay that I wasn't aware of. She finished the list and added, "Well, he's not meeting the 24-month milestones, but he's doing great on the 18-month ones." She was completely unaware that she had caused any panic on my end. Another example was that our son had a bad respiratory infection and -- after repeated visits to the clinic over the course of a week -- wound up getting taken via ambulance to the hospital. Dr. Rundquist never called to follow up, nor did she ever acknowledge at a future appointment that she'd last seen him on the way to the Children's ER. The breaking point was at his 2-year well visit where she was looking at his growth chart and asked me how tall his dad was, trying to project his future height. We are a two-mom family. The correct language would've been to ask if we knew how tall his biological/genetic father was. But I understand that not everyone has the right training/knowledge -- although this practice *is* in JP, not exactly lacking for same-sex couples -- so I simply corrected her, saying, "His sperm donor was about [this] tall." She didn't react to my correction, and didn't adjust her language. "OK, so if his dad was this tall, and you're that tall, then he should be..." Our son is two. He understands an incredible amount of language. I want him to have a pediatrician that can be bothered to remember that we're a two-mom family. This example I've given was hardly the first time she'd gotten this wrong, but it was the last. I found the center's executive director's information online and emailed to complain and ask for help switching. He responded immediately, apologized, and got me connected with a new pediatrician ASAP (Dr. Bastian, whom we've heard is wonderful but technically had no availability). I found his quick response and remediation to be very encouraging, and I'm now feeling a lot better about the practice.

    I've been going here for over a decade, but today was the last straw. After three appointments in a…read morerow where I was kept waiting for 45 minutes and never even saw my doctor, I'm done. The appointment I made previous to this one didn't get into the computer system, somehow, even though I spoke with two different people on the phone about it before coming in. They seem to schedule appointments 15 minutes apart, which, not surprisingly, is not a good policy for the patients. As other reviewers have mentioned, the customer service side of things is the WORST. The phone situation is terrible, but the receptionists in Adult Medicine are also not very helpful in person. I've had pretty good experiences with the actual doctors, when I can actually get in to see them, although not the podiatrist who insisted my foot problems were due to high heels (I don't wear high heels, but he didn't believe me). But enough is enough. Convenient or not, it is time for me to move on and get aggravated with a different practice.

    Atrius Health Dedham - internalmed - Updated May 2026

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