We recently switched Pediatricians from Universal Pediatrics in Wellesley to Lower Falls and I wish…read morewe did it sooner! From registration (Thank you Jenna!) - the appointment I felt first class care! I filled out form and emailed insurance card and within an hour they registered my daughter and said they could see her same day! We came in today met with Alexandra Wallace she was professional and cared so well for my daughter. And was patient with her when she was well just being a toddler. I know even within past 24 hrs I made the perfect decision to choose this pediatrician and office and can't wait to form a long term relationship with them! Thank you for your professionalism and care!

So incredibly friendly and helpful. Going to the doctor's office doesn't feel as much as a chore…read moreanymore. Also, if you're not a patient, they are great for medical advice over the phone if needed!

We LOVE Dr. Pronchick and couldn't be any happier with her as our newborn's Pediatrician! She is…read moreempathetic, thorough in her examination and not rushed. Perfect bedside manner too. You know when you meet someone who is exactly in their right line of work for their personality? They tend to have an extra dose of magic to what they do? That's her! Our son was born mid-pandemic and the practice took loads of precautions to keep the healthy babies safe, which I appreciate since his first appointment was at 4 days old. Also, Dr. Yuan is fantastic too and the snazziest dresser with loads of advice and tips! Lastly, the gentleman at the front desk (forgot his name) is the best person to field your call. So effective and courteous. They should promote him or have him do the training for everyone!

I have been seeing Doctor John Cohen for my entire life. My parents told me that when they were…read moreexpecting me, they went in to this office for a consultation with Doctor Cohen. They were nothing short of amazed. They told me how Doctor Cohen was very welcoming and how the atmosphere really reflected a quality experience in the office. Doctor Cohen advised my mom with nothing but the best advice possible during her pregnancy. He was very welcoming and took his own personal time to return all her phone calls and get back to her with the information that she needed. In today's world, that is hard to come by; especially for a doctor. When I was born, I was told that he arrived at the hospital immediately to check me out, and examine me. As I grew and matured throughout they years, I went to Doctor Cohen every year for a very comprhensive physical consisting of proper growth and weight analysis, immunizations, blood tests, and booster shots. In my teens I developed a great relationship with Doctor Cohen. He became not only a doctor to me, but a great mentor, advisor, and friend. He always knew what I was doing, made me update him on my new accomplishments, and took the time after my appointments to chat with me about anything that I wanted to. He was so open, and provided valuable knowledge and guidance to me during this time. He truly does know his patients, and does not rely on notes for his memory, he is that good. I'm going to be 23 next month, and I am in graduate school. I love Doctor Cohen so much that he is STILL my primary care physician. I look forward to going to see Doctor Cohen every year and to talk to him every year about my life. He truly is one in a million doctors out there. If you have him, you are very lucky to have him your life. Now that I am probably going to the last appointment of life with him tomorrow, I will never loose touch with Doctor Cohen. I plan on dropping by his office, and talking to him in whatever ways I can. I don't want to loose such a great person in my life that helped me become who I am today. Thank you so much to the staff and doctors at Newton-Wellesley Pediatrics. They will provide you with an outstanding newborn, childhood, teen, and young adult care for your children.

Do not come here as a walk in. We waited outside for 30 minutes before they opened. They are so…read moreinsanely disorganized with one lady literally YELLING at everyone wanting to understand their arbitrary check in process. I get that if you have an appointment you go in fist. That makes sense. But then don't take walk-ins if you can't accommodate people and can't give a waiting time. This woman was so unprofessional. I wouldn't recommend she work with anything living or breathing.

Every one I encountered tonight exuded professionalism, patience and top notch care in spite of the…read morelate hour, busy waiting room, and the fact that I have a medically complicated kid. The NP, Emma, was as knowledgeable and caring as anyone I have encountered- be it at Children's, Westwood Peds or anywhere else. Thank you to all of you!

Wrote the following review and update on 3/3/2026 and have yet to receive a reply to my update…read more This practice is all about the $$, not the patient: Very frustrating. I was a patient up until 1/5/2026. My provider wrote a prescription for a glucose monitor that same day and sent to CVS. CVS came back and said they needed a prior authorization. Five Journeys won't write the prior auth because I am no longer a patient even though the prescription was written when I was a patient. I told the office that the plan was for me to be a patient again in March but since they are holding my prior auth hostage I will not come back now. When I told that to the person I spoke with at the office she did not care and just said "OK". Do not recommend this practice. ****Update: my response to the office's reply: concerning your statement "When a patient is no longer under our care, there are strict legal and regulatory guidelines that limit what we are able to do on their behalf. Prior authorizations are considered an active part of ongoing medical management, and once a patient relationship has formally ended, most medical practices are not permitted to initiate or complete new authorizations" ...please point me to the documents that show the regulatory guidelines you say limit your ability. I await your response. Thank you.

It was not made clear to me during the discovery call that the $129 a month was solely for…read moremembership. Basically, you get the the privilege of booking appointments. The 1 hr initial visit is not *included* with membership, nor are the 30 minute follow up visits. Your insurance will be billed for every appointment, and you will pay whatever copay you owe beyond that, in addition to the $129 month (or more!). If you look at the screenshot attached, it does seem like these appointments are included. On the concierge medicine page, it, again, makes it sound like certain visits are included with membership: "The cost of concierge medicine in Boston can vary, but at Five Journeys, we offer transparent pricing and flexible plans to suit your needs. A standard package at Five Journeys begins at $129 per month. This package includes a 1-hour initial visit, 30-minute follow-up appointments, a 25% discount on wellness services, and a free musculoskeletal health assessment." If you scroll further down the membership website page, you will see: "Most insurances are accepted for appointment fees, or members may self-pay. Please note that Medicaid and MassHealth are not accepted." It still doesn't specifically say that ALL appointments have your regular copay, on top of the monthly membership fee. It really needs to be stressed that the membership doesn't include the cost of any actual medical care. It is all fee-per-visit, just like any other practice. This was not stressed in my discovery call, or I would have said, "Oops. This isn't for me." I naively thought that they made up their money on supplements, add-on wellness services, testing, and all the months that you didn't see your functional medicine doctor. How often would you go in? 3 or 4 times a year? They are getting that $129 a month regardless of whether or not you're ever there. Labs are not discounted. You can get most of the lab draws cheaper through walkinlabs.co, particularly in combined form. (i.e. B12 and folate together, instead of separate test codes.) The 87 item food antibody test and the stool test are also available from walkinlab.com. If you are at the point where you haven't hit your deductible and have to pay out of pocket, there is no advantage to not going with walk-in lab and just bringing the results to your primary doc if there is anything concerning. I should also mention that the initial labs suggested to me as a new patient ran about $3000. Out of pocket, as I haven't hit my deductible yet. Again, you can find most of the labs cheaper. But it was still going to be about $2000. I didn't find the dietitian services all that helpful. I was looking for more menu planning and macros. It felt more like a therapy session and I already have a therapist. I liked my NP, during the one appointment we had. But I just can't see that the added cost is going to bring me enough benefit to justify continuing.

If you call it is impossible to speak to a receptionist. The automated system keeps driecting you…read moreto the portal. We were running late so I called and couldn't get in tough with anyone. When we got there they would see us. I have waited 40 minutes for their doctors but they can't extend the same courtesy. They also call with way too many surveys. Every time I see a doctor I'm expected to fill out a survey

Do not take your child to this pediatrician. This pediatrician office does not respect parent's…read moreinvolvement in their child's healthcare...as a matter of FACT they are rudely block parents when the child reaches the age of 13.

We love coming to Universal Pediatrics with our boys. They've been patients here since birth, and…read morewe've always had a wonderful experience. The staff is kind, caring, and always makes us feel comfortable and welcomed. We truly appreciate the care and attention our children receive every visit.

We are always so well taken care of at Universal Pediatrics. The doctors and staff are patient,…read moreunderstanding and always willing to help, even on their days off. Over the years, the doctors and staff have actually gotten to know my children and our family. We aren't just patients to be seen and sent on our way. They truly are a caring practice.

This hospital has really good doctors. I have had good and bad experiences here…read more The hospital has several departments so it helps to have everything in a single building. They also have a lab and a radiology section for X-Rays. No MRIs though. Also, I don't think they do surgeries here. But Harvard-Vanguard has several locations so you always get to do your complicated surgeries or MRIs at the same hospital, different location. I like the Wellesley location, it's the closest from my house and has good doctors. The staff is polite and helpful. I have seen rude people sitting behind check-in, billing counters at other hospitals. But not here. The bad part is the wait time in some departments. Sometimes the specialist doctors take too long to see you despite you having a scheduled appointment. I have waited as long as 80 minutes to see the doctor. This is sad and not expected from such professional and highly qualified doctors. They need to respect the time of their patients, especially when the appointment is scheduled. I agree that something can come up and the doctor could be late. But at such time, it is the responsibility of the doctor's office staff to let the people in the waiting area know that there is an issue. During my 80min wait in the waiting room, nobody told me anything. When I went to ask multiple times, they said that I will be called soon. I have had this experience twice in one department (Orthopedic). However, don't simply go by my bad experience. I would still continue going to this hospital because of the well qualified doctors and a good network of hospitals at different locations.

Poor organization & business professionalism. Consistent…read moreerrors made in the pharmaceutical department.

We absolutely LOVE Dr. Risko and her entire team! Every single person that works at Singular…read morePediatrics is knowledgeable, caring, gentle and professional! I take my 2 children there and there are no tears or fears. We all speak fondly about going to the doctor. They can get you in the schedule quickly, they refer to the best specialists and provide the best care! I was always calmed and reassured in my deepest moments of doubts about questions related to the health of my kids. I am so thankful to have this team to work with!

From the owner: general pediatric medical careread more