Do not come here as a walk in. We waited outside for 30 minutes before they opened. They are so insanely disorganized with one lady literally YELLING at everyone wanting to understand their arbitrary check in process. I get that if you have an appointment you go in fist. That makes sense. But then don't take walk-ins if you can't accommodate people and can't give a waiting time. This woman was so unprofessional. I wouldn't recommend she work with anything living or breathing. read more

Every one I encountered tonight exuded professionalism, patience and top notch care in spite of the late hour, busy waiting room, and the fact that I have a medically complicated kid. The NP, Emma, was as knowledgeable and caring as anyone I have encountered- be it at Children's, Westwood Peds or anywhere else. Thank you to all of you! read more

I cannot say enough good things about PM Pediatrics in Dedham, especially Dr. Sheryl Cohen and Dr. Jose Alberto Betances. They were incredibly kind, attentive, and thoughtful in their explanations--exactly what you want when your little one is sick. Over the past 48 hours, my son has been unwell, and unfortunately, his primary care doctor was no help at all. We saw his pediatrician early in the afternoon, and they did absolutely nothing. By nighttime, we ended up at PM Pediatrics at 10 PM, where the care was amazing--they were thorough, attentive, and made sure we had a plan in place. When my son still wasn't improving today, we had a telehealth visit with PM Pediatrics, and I was blown away by the experience. The doctor answered within one minute, quickly prescribed medication, and gave us options to adjust the dose as needed--all without requiring an in-person visit, because we were already following their instructions. I am beyond grateful for PM Pediatrics in Dedham and their compassionate, efficient care. Thanks to them, I finally feel like my son is getting the help he needs. If you ever need urgent pediatric care, I highly recommend them--they truly go above and beyond! read more

Thank goodness for this place! It was a Saturday and after waiting 4 hours for our pediatrician's office to call back, they were obviously no longer seeing patients for the day. They recommended going to an urgent care center. Most are closed by 6 pm on a Saturday, now what? Thankfully a neighbor recommended this group. Dedham was the closest so we trekked the 25 minutes for urgent care. You get there and scan a QR code, get into a queue, and wait in the car for a text to enter. This night, the wait was not long. A shout out to the staff - from front desk to doctor. They did not let us leave until we knew what was going on and a plan for when we leave. Thank you! Great service because no one wants to go to an ER! read more

With three kids, we've received urgent care roughly 10 times at PM Pediatrics Dedham over the last 5 years. The good is that it's generally easy to get a same day appointment and the individual care providers are nice and good with kids. Where I recently was very disappointed is that it took more than a week to get the results of a 48 hour strep test, and that significantly delayed my kid's start of treatment and left him unnecessarily uncomfortable. We had the strep test performed on Friday afternoon. The rapid result was negative and we were told we'd get the final cultured result on Monday. It wasn't until Sunday (ie 9 days after the test that we got an automated email saying the results were positive). In other words, it took 7 days longer than it should have to get the strep diagnosis and start medicine. I'll probably still go back for my kids urgent care needs, but I'm not happy. read more

It was a very unpleasant experience. The wait time was questionable and ended with more concerns than answers. The worst part is that a proper diagnosis couldn't be made because their heart machines aren't up to par. read more

Also our go to place for great quality care when our pediatrician's office is closed. If you schedule ahead they see you promptly and their providers know what they are talking about. read more

That was a terrible experience. They put urine catheter in my 9 months baby girl to collect her urine for tests. I can see blood came out with the tube. And the male nurse is very unskilled and roughly. And he even told me that "because her urethra is very tiny...When I questioned about is that necessary to do the test, they said they need to find out the reason why my daughter is having a fever. That's really funny because all I tried is twice Tylenol in 2 days, why they don't give her more time. And after my question, they changed the way of collecting baby's urine by putting a sticker bag on her bottom which should be used prioritized? That's a horrible experience and I feel my baby became like an lab rat ~ read more

Very very bad experience. My kid finally got hospitalized because they did not know what they were doing and misdiagnosed my kid. They never make the right decision. They have part time irresponsible nurse to judge and make decisions on your child situation. No doctor and double check. Nothing. And they never take measures to make it up. Super cruel and evil. read more

Awful, just awful. Last time I was there the doctor was condescending and dismissive. We will never return or recommend this business to anyone. read more

They discriminate. I was clearly next. I was asked to wait in car when I came in 3 other patients were take in before us that had come in after. read more

Had to drive a little further to get here but excellent experience! Easy to do paperwork online, short wait in the exam room, hours are great, doctor fast and good and the lady at the front desk was fantastic! Exceeded expectations read more

I'd like to know if you have an appointment why do you have to wait 20 min. Or more! Read some reviews and they were not great! Writing this review while waiting to be seen by Dr. It's Sunday and not many people that I can see! Why the wait! read more

My daughter just got back from seeing a Dr here. My daughter is a young adult. She has CoVId 19 and has been running high fever of nearly 103 degrees for days. I'm addition, she has been out of breathe. The dr was dismissive to her and actual said, "what do you expect, your sick." She didn't run any tests or anything. It was a complete waste of time and money. I could hear my daughter trying to catch her breath when she walked around over the phone, I'm very upset with this practice and plan to make a complaint tomorrow. The doctor was extremely rude to my daughter who has been sick for days with CoVId-19. As parents we encouraged our daughter to go. I understand that being a doctor is difficult dealing with CoVId 19, I really do, but get some help if it is keeping you from having compassion when someone ill seeks your help. read more

The only way to describe this facility is simply unethical. After waiting for over an hour to receive a COVID test I was finally seen by a doctor who (while I was waiting to be seen, was eating food outside the testing room with his mask off.) I was denied a COVID test after I had been directly exposed to the virus 3 days prior. My sister was exposed under the exact same conditions and told the same doctor who I had previously seen (maybe 15 minutes before) that she was also exposed 3 days prior and she received a test immediately. When we tried to gain some insight toward the situation, the Medical Director, Tony Hogencamp, was very rude and her response included "we are private practice we can do anything we want." Please do not trust this place with your children's health. read more

I will say it was easy to make an appointment for a Covid test for my 2 kids however, my husband has had the most difficult time getting proof of negative test! They use a portal for lab results and their app for everything else it's very confusing. They refuse to email the results, they will not help him with setting up the portal. The help desk is no help (cannot get anyone on the phone to talk to) and no one emails back. So now we're stuck with having to go pick up the results if we want to be able to send my kids back to school. Frustrating! read more

We visited PM pediatrics today after a terrible experience at Beth Israel Urgent Care in Chestnut Hill the night before. My daughter was diagnosed with nursemaids' elbow, but the doctor was not able to reduce the elbow back into place, so we spend a night in pain as my daughter kept waking up and crying from the pain. In the morning, we headed over to PM Pediatrics in Dedham to have someone try to reduce the elbow again, since the first doctor was not specialized in kids and was not successful. Our experience from arrival to departure was stellar. We got there 15 minutes before the facility opened, but the front desk lady kindly let us in to sit in the lobby and get registered before they opened. Since we were the first ones there, we were seen right away. Dr. Hogencamp came in, a very friendly and kind woman, asked what happened, and after I explained the situation, she took my daughters arm, twisted it slightly, and her elbow popped right back into place! The reduction took maybe 5-10 seconds! Within minutes, my daughter was feeling better, talking, smiling, pointing, and reaching with her arm. Dr. Hogencamp clearly is very experienced with kids- she knew exactly how to relate to my daughter, so that she wasn't scared, and made her feel comfortable (she usually hates doctors!). I thought we would be rushed out after, but Dr. Hogencamp had us stay a bit for my daughter to calm down, and came back in to check that she was in fact moving her arm normally. I am so grateful for the amazing staff at PM Pediatric Urgent care- I would recommend them for anyone with kids. I discovered that it truly does matter who sees your child- not all doctors are the same. We will be back here with any future issues. Thank you, PM Pediatric Urgent Care! Editing to add: their phone system after hours is not great- it was not clear if they were open today. Their website says "select holidays, 10am-midnight," but today (New Years Eve) they opened at noon... which is fine, but since they were closed, there was no human answering the phone, and no message clearly stating what time they open on the holiday. I went through all options in their phone system "press 1, press 2, etc etc," but nothing led me to any information about hours. It would be great if their website or phone system was more clear on holiday hours. I called again while they were open, and it went straight to the front desk staff, so I guess the only problem is calling when they are closed. Anyway, still keeping the 5 stars, because of the excellent service we got there :) read more

I started going there last year and had nothing but amazing things to say about their compassion and treatment of my daughters breathing and asthma issues. They saved us from going to the emergency room many times. However the last 3 visits, spanning 3 months, have been awful. The doctors or nurses have been hit or miss, if the nurse is great the doctor was condescending and rushed through treatment. If the receptionist was great the nurse was abrupt and very uncaring of a mother's concern that her kid can't breath. I'm a patient person, but enough is enough. I will now be driving an extra 25 minutes to take my kid to Boston Children's Hospital ER. What ever staffing changes have happened and changes the environment and level of care. read more

We went there for a visit recently while on vacation & I was very happy with the whole experience. Quick, efficient, friendly check-in. My son fortunately was preoccupied by the TV while I did the checkin. Only a short wait. The nurse or PA was great and personable. The pediatrician we saw was very friendly, had a great bedside manner, asked a lot of questions, listened carefully to my answers, took detailed notes. I definitely didn't feel rushed or like she was trying to get to other patients. I also appreciated the follow-up call to make sure we were doing ok. I usu go to the PM Pediatrics in NY as they're really reliable & I'm happy to report my experience here was just as good. read more

I was referred to PM Pediatrics by my son's pediatricians office. This was my first visit here and I am so grateful to the whole staff. They were warm, professional and offered the highest level of compassion in a desperate time of need. Robin Schier, NP and Nurse Morin were amazing to say the least. My son has been struggling with a terrible cough for weeks..We've been back and forth to the pediatricians office and the hospital due to sleepless nights. I have a family of 5 and I have had my share of experiences at various urgent care locations. Trust me this place is worth the trip.. I wish It was my first stop. They were so thorough with his exam making sure they covered all grounds including offering him drinks to stay hydrated. I highly recommend this place and would certainly return in a time of need. FYI..The receptionist mentioned that you can make an appointment online and some of their staff including doctors worked at Children's in Boston. read more

Unfortunately, this place was disrespectful and rude to us. Would like to leave 0 starts. After 2 aweful experiences, I strongly encourage others to find another urgent care site To visit. Firstly, my daughter asked for her antibody numbers- in Order to travel. The Dr. launched into a rant about her vaccinating. without knowing that SHE WAS INDEED vaccinated. My teenage daughter was in tears listening to the Dr. mock and degrade her. Second time, We came in for Covid testing, late at night, with 2 babies, after they had fever for 3 days. The nurse was rushed, and wiped the testing stick off with paper towels AFTER she swabbed the kids. They both came back with negative Covid. The following day we were in contact with many elderly friends. Shortly after, we retested the kids with Norwood Urgent Care. The results came back positive. There is NO WAY, that Covid wasn't in their bodies at that point and it would have been detected. The nurse was rude, and unprofessional. This is the first time I have ever left a review but felt it morally necessary. Urgent care Notwood is excellent!!. read more

I have 3 kids and I have taken each one here for different reasons and every time I do I am so glad I did. this office is a great resource. It's always fast, easy and pleasant. The Drs are good as well as the staff! read more

This is the worst unprofessional establishment. My daughter was and diagnosed with a throat infection and not prescribe any antibiotic. We have insurance and was referred by nurses from the Greater Roslindale Clinic. I kept calling and emailing the faculty and the staff advised again no antibiotic. The infection has spread more in her mouth and her tongue is swollen and she can't talk. We are not heading to children's hospital er read more

Do NOT go here for a COVID test. My pediatrician sent me here because their Office doesn't do Covid testing. I just got billed $400 from them for an appointment when all we were there for was a Covid test. Because they are not in network with my insurance Company even though my pediatrician Sent me here i am responsible for $400 and none of it is going towards my deductible. Such a scam we were there for 15 minutes she had a sore throat but I had to get a Covid test before she could be seen by a specialist we needed to see. BEWARE!!! read more

I have a newborn daughter who had been throwing up and lethargic since late afternoon this past Sunday. Me and my husband decided to take her to urgent care to get checked out. We figured with her being so young, better to go and have piece of mind that everything was good. When we arrived I saw the sign on the door that said to check in online. My daughter doesn't have health insurance yet so I called to let them know we were out front and to see if I could check in that way. The woman asked me some general questions and how old my daughter was then told me I would be placed on a brief hold. After about 5 minutes someone new came back to the line and informed me that because my daughter was so young they would not see her and I would need to take her to an emergency room. This is a pediatric urgent care and I find it absurd that no one was willing to see us. On the website under frequently asked questions it says they treat patients aged 0 to 26. Thankfully my daughter is much better but the fact that they turned us away is abhorrent and I will never be returning to this business. read more

I took my 9 year old based on a recommendation from the pediatricians office. I can't remember the doctor's or nurse's name but they were very personable and thorough. We didn't feel rushed out either. Needless to say that if I can't get a fast appointment with the pediatricians after hours, I will take my kids here for urgent care. read more

This place is awesome. When I couldn't get my daughter into urgent care at her health clinic, the on-call nurse referred me to PM pediatrics. They did a great job getting us in and checking my daughter for strep throat. They were able to get the results within minutes. They were so nice and patient with my daughter who was cranky/feverish/and in pain. They have her a popsicle to help with the pain. They were also able to give her a first dose of amoxicillin and Tylenol before we left to get her own prescription. She started feeling better soon after we left, while waiting to get her prescription at CVS. I would recommend PM pediatrics to all my friends. Thank you guys! read more

The front desk staff is always positive, polite, and efficient. The clinicians are kind, empathetic, and extremely thorough - I wish the pediatricians at my office were more like the physicians at PM Pediatrics. They have excellent credentials and their medical director is well respected across Boston. read more

I love this place. I have been with my 3 and 6 year olds a few times and every time has been great. It is super clean and everything is so geared to kids. The providers are wonderful and every staff member is super friendly. Great resource! read more

The nursing staff and doctor that treated my twins were AMAZING! I would definitely recommend going to them before spending hours at one of the bigger hospitals. I use to live 10 minutes away from Children's Hospital, but the I would spend nearly 4 to 6 hours in Children's ED for any given issue....We were in and out of PM Pediatrics within 1.5 hours. Super happy with the care and service we received. read more

I was very surprised and happy to see the most recent comment here has had a very similar experience to ours. Our 3 years old got a nursemaid elbow during a playdate today and we got referred to here by our regular Ped office. I felt so appreciated that we found this place and our daughter was seen by Dr. Hogancamp, this office is such a gem in the Dedham area, registration is smooth, front desk is friendly and efficient, we were told there is 40-min wait but it went by much faster than that, Dr. Hogancamp literally fixed the problem in 5 seconds after she walked in and I told what happened, while I was thinking she was just trying to diagnose, she already finished the treatment. My daughter got all better within 5 minutes after the reduction. This can only happen on a highly experienced physician to my understanding, especially when I saw the lady below had awful experience at BI. Dr. Hogancamp is super. She was also nice and did not rush us out either, waited a few minutes and came back to check on her, also brought her stickers. Everything feels perfect here, less crowd and wait time than the big hospitals, convenient location for us, recommend it to everyone that has approachable distance. read more

Just wanted to chime in to say that I completely agree with all the positive reviews here. The facility is top notch. The reception staff were very friendly. The nurses and doctors we saw were knowledgeable and kind. We especially appreciated that they weren't pressuring us into doing more intensive diagnostic things. Very glad to have a place we can trust to take our daughter when urgent needs come up. read more

They are always pleasant and knowledgeable the wait time is shorter than at the pediatrician with an appointment many times. So happy this place is here! read more

We were referred to PM Pediatrics by our doctors office after hours. We had such a wonderful experience, my two boys were entertained by all of the decorative murals and animals on the walls. (They even offered drinks and snacks!) The nurses, and our doctor were incredibly efficient, accommodating, and courteous. We will definitely be returning here in the future for off hours medical visits!! read more

I cannot say enough wonderful things about the staff at PM Pediatric's new Dedham location. We are familiar with PMP as we are lucky enough to live by a few locations in NY, but were so thankful this location recently opened in Dedham as we foudn ourselves in need of urgent pediatric care last weekend when visiting family in Boston. Everyone from the front desk to the nurses to Dr. Toni were so warm, caring and informative. We were seen quickly, provided all the necessary care and information, all questions were answered, snacks and stickers were given to calm the nerves of our 14 month old (and his parents!) and we were back to our vacation, good as new. With a convenient location and wonderful staff, I know this PMP will be an amazing resource for the greater Boston community and wish them all the best! read more

Don't go in with a broken foot because they will misdiagnose. My daughter's foot was broken in 2 places and they told me it was not.