Have been going here for years. Used to get called back, every year, and it happened this year, for…read morethe first time in at least five years. Had Dianne H for both mammograms, and she is phenomenal! Just had to give her a shout out.

A couple weeks earlier I had to leave an MRI facility because it had a closed tube machine and I'm…read morevery claustrophobic. It didn't help that the technicians there piled 2 heavy packs onto my midsection (apparently required for the outdated technology of that machine). All this along with wearing a mask because of COVID. The Dedham MRI was a very different experience -- as close to pleasant as an MRI can be. It was an open MRI, so I was able to see open spaces to my right and left. The person who did the MRI was quick, efficient, highly-skilled, and kind. I did not feel like I was being tortured at any time (in contrast to my previous experience at the different facility). If I ever need another MRI this is the place I will go.

got the explanation of charges/benefits from my insurance company. Rayus charged me 375.00 I only…read moreowe 264.00 another phone call is going to have to be made to billing. ugh This is RIDICULOUS. The first time they charged me 364.00 and I had to be reinbursed 170.00.

Beautiful building friendly staff no fees for parking even have free valet services right off…read morehighway love the techs Sandy and Gloria - Gloria speaks fluent Spanish too! I'm recommending these services to my family

Front desk was having a little difficulty because of a new program they were using. I was there…read morefor some imaging and the technician was very nice, accommodating and professional. She explained the procedure fully and clearly. I was in and out, in no time.

This is the worst medical facility I have ever been to. First the scheduling person told me that I…read morewould need to fast from all liquids for six hours prior to the MRI. This was not true. I found out as soon as I can got there that I could have drunk water the entire day; I was only to fast from food. Going 6 hours for a person who takes several dehydrating medications was bad & it hurt the MRI procedure because I was so dehydrated the nurse couldn't find a vein to give me contrasting dye. She ended up poking me multiple times, giving me several bruises & finally decided to do the MRI, without contrast first & decided to do the second one, with contrasting, later. When she tried injecting me with the solution, she again poked me several times until she finally found a vein but not without both arms bruised, swollen & leaving me in pain. The MRI itself was the worst I have ever had (& I've had several due to severe back issues). They couldn't hear me screaming out to lower the volume because the headphones thundering in my ear, playing beating drugs, while someone to breath in & out for what was close to an hour & 1/2 (& they told me the entire process should only take 30 minutes. I left dehydrated, with a migraine headache, & looking like a junkie. If the process weren't bad enough, the radiologist's results were totally bogus. His report said I clearly had a 7 mm cyst, tumor, or stone on my ampulla (connecting the bile ducts to the pancreas) so it was necessary for me to have a very expensive procedure where they found absolutely nothing! There was NO 7mm anywhere on my ampulla. So this radiologist was totally incompetent. It was an uncomfortable & unnecessary procedure. I was talked into using this place by my insurance company, who claimed it would save me 500.00 but ended up costing 10 times that! I will never take their bad advice again! Go anywhere else to have your MRI! This was one of my worst medical decisions & experiences.

They do a great job of explaining the procedure and making sure you are comfortable. Everyone was…read moreprofessional and friendly. You can listen to music during the procedure- you choose which type. My results were available within 24 hours.

MRI -- Technicians had an unnecessary professional attitude…read more Made unreasonable demands & when complied with refused to do the MRI anyway. Patient was reasonably frustrated but nothing else. Staff chose to blame caregiver for patients attitude. Staff was unnecessarily antagonistic to a patient with stage four cancer & their refusal has throw off whole chemo schedule.

Quick, efficient and patient friendly from triage to booking. Just wished they were in-network with…read moremy BCBS so the MRI would be covered.

Worked with this company for 18 years, and also had an MRI as well. They are the best!!…read more Dave

Their equipment may be aging or in need of a calibration …read more The table was vibrating fiercely during last half of study and loud enough to drown out the voice of technician through the head phones - never heard a word they said. The tactic of desk staff attempting to pre-collect a fee well in excess of copay by claiming they could "see in insurance computer system that my deductible had not yet been met" is a smarmy tactic. One that undermines the professionalism one expects from an established practice. This in and of itself will dissuade me from returning

I have been waiting for follow up films and ultrasound of breast since December they rescheduled…read moreagain and next available appointment is May 2026 I have personal history of breast CA and both my sisters also, one sister with metastatic CA . This wait time is unacceptable for me and all other high risk patients. It can't be the staff's fault, what is going on on

Horrible experience! I missed my last mammogram due to Scheduling not calling me back to set up an…read moreappointment. I left 5 messages- nobody answers the phone. Finally this year I got an appointment in the mail which they set up without verifying with me if I could make it. I took the day off work because I didn't want to go two years without one. Sat in office 3 hours before being seen. All the woman in waiting room waited hours they were told short staffing issues. Tech was not friendly very cold and un compassionate. Two weeks later my PCP called said I need to go back they saw something on my mammogram. Call to make appointment scheduler Karen said your Dr needs to send me the order attn Karen or it goes to bottom of pile and I'll get to it when I get to it! Called PCP she Re Faxed - I call to notify Karen. No answer and she still has not returned my call to set up appointment. Going to a different facility to get further testing. Hopefully it's not Cancer! Please steer clear of this place it could save your life!

I was shocked when I saw the negative reviews for Orchard Imaging. I have been going there for…read moreseveral years and of my visits I have received care. The staff is always kind, professional, and fast. I am always able to get an appointment quickly and that the definite plus. I highly recommend imaging.

Unprofessional in every aspect but very quick to take your money for services they did not provide…read more The office staff was more concerned with their lunch order rather than the patients in the waiting room.