I debated writing this because I actually liked the groomer and my puppy's haircut came out nice…read more But the overall experience was extremely stressful and poorly handled. I brought my puppy in for a routine groom with JAZMIN and was told he had a mat on his arm. I completely understand that mats happen--that wasn't the issue. The issue was how it was communicated and handled. Before I left, she checked his entire body in front of me and confirmed that was the only mat. Despite that, she began telling me that his entire body might need to be shaved down and that he could possibly be showing skin. As a dog owner, that's very alarming--especially when it doesn't match what was actually found. When I tried to ask questions and figure out a reasonable solution, instead of guiding me, her response multiple times was: "Do you want to just take him?" She repeated this several times--even after I had scheduled my day around this appointment and was clearly trying to move forward. Even when I came back to adjust the plan (just bathe him, hygiene cut, etc.), I was met again with: "Do you want to take him?" There was no reassurance, no clear plan, and no offer to simply proceed and call me if anything else was found--which would have resolved everything. Instead, I spent hours going back and forth, stressed and unsure if I was going to pick my dog up shaved down to the skin over one small mat. The final result? Exactly what I initially expected--only that small area was trimmed and the rest of his coat was perfectly fine. That confirms this situation was unnecessarily escalated from the start. I don't have an issue with the grooming result. But the communication, tone, and overall handling of the situation were disappointing and avoidable. When I spoke with a manager, I was told the groomer may have been "having a bad day." Respectfully, that shouldn't affect how customers are treated--especially when it involves their pets. Because of this experience, I won't be returning. I just can't go through that level of stress again over something so minor.

Jasmine groomed my dog and she was so attentive and sweet. the groom was great and she helped to…read moreexplain what the add ons were. highly recommend!

There are never enough cashiers at this Pet Smart. There's a line of customers about 15 deep and…read morethere's little movement in the line to check out. Today I tried to buy some cat food, but the line was so long, and it was taking so much time just to buy a bag of cat food that I left it near the cash register and walked out. There are some positive aspects to this Pet Smart. Six months ago, I had a really bad experience with a groomer who was extremely rude and disrespectful, but the manager was professional and corrected the error by providing a refund for the grooming. That particular groomer is no longer at this location. I think the management is friendly and helpful, but they definitely need more cashiers.

This should be a NEGATIVE 0 star review! My interactions with the grooming mgr "Carol" and groomer…read more"Hailey (sp?)" was 0 out of 5 and the absolute WORST experience in my 12 years of being a petsmart customer! Those two Karen's should NOT be allowed to interact with human OR animal customers! Buyer beware!!! The Karen's selectively inflate grooming prices and rudely ask you to leave when you question their bs and made up rationale!

This place is awesome. Finally started me a saltwater tank and saw that this place was close to…read morewhere I live so I decided to go and get me clean up crew for me startup. When I walked in I was greeted right away and so I told the guy who helped what I was looking for and what I was doing. He gave me some advice and added some suggestions which was helpful. They also have a large variety of fish and decorative item for your fish tank and I was told if they didn't have it in store then they can get it

As a first-time customer and a single mom veteran, I wanted to share a more detailed experience…read more During my visit, I purchased basic starter items and supplies, and my total came close to $300. At checkout, I was informed that purchases of this size do not qualify for a veteran discount, which was unexpected and not clearly communicated beforehand. The store environment is clean, organized, and very nice visually, making it a pleasant place to browse. However, the pricing on many essential items--particularly beginner supplies and fish--seems noticeably higher compared to other local options. For someone just starting out, the cost can add up quickly without clear value advantages. It would be helpful if the store provided more transparency around discount policies and offered better pricing or starter bundles for beginners. While the shopping experience itself is positive, the overall value for the price paid may not meet expectations for budget-conscious customers.

I was hesitant to go to a breeder for a puppy at all - fearing ever supporting a puppy mill…read moreunknowingly, but after finding the local rescues unresponsive and outrageous in their expectations (6-ft high fences, no apartments, other pets already, and so forth), I started looking online. Yorkies of Houston offset all of my fears. Their animals live with them inside their home, and they partner with other in-home breeders who permit them to visit their houses to ensure proper care. Eirika answered any and all of my questions about her business and animal care promptly, and we discovered 3 healthy male puppies in her home who were happy and playful. I fell in love with one of the puppies who was most eager to play with us. She provided vet records, food, a care guide, a play pen, a carrier, a pet bed, a brush, wipes, and a two-way camera to us with our little boy. It was clear from all the information she shared and carefully repeated for us that she is invested in the health and well being of these puppies - even wiping off their little paws and faces with suitable wipes whenever they get dirty. She provided us with the weight of the parents but explained our puppy could grow up bigger or smaller. She described some of the health risks of overfeeding, explained some common Yorkie health problems (although our boy is 100% healthy, per my vet) and also sent us home with a special sugary gel in case he got too nervous to eat at first. Really, it did my heart good to see these animals so loved by their breeder. She takes great pride in her business, and I left so informed about our puppy and his needs! He's now registered under our names and settled nicely into our home. He's a delightful addition, and if we adopt again Yorkies of Houston will be at the top of our list.

*posting under a different name as they like to send messages threatening people…read moreThey sold me a sick puppy (I think there's like 10 reviews on here saying the same thing) refused any remediation. This business is ran by scammers and liars. Please don't think it can't happen to you.

Shame on this company for breeding dogs that are clearly sick and suffering. I'm not even sure if…read moreshe has a proper breeding license, but regardless, it's heartbreaking to see animals treated like products instead of living beings. Breeding should be about the health and well-being of the dogs, not just profit. I've seen an alarming number of reviews reporting dogs dying, developing heart failure, missing teeth, and even having broken hips. It's absolutely disgusting and deeply disturbing. No animal deserves to be brought into the world just to suffer, and breeders who neglect their responsibility like this should be held fully accountable. If you choose to respond to this review, it doesn't matter. Karma is a real thing and you're gonna be sued eventually by multiple different people I've already seen Paperwork on different social media platforms of people suing you

The Pet Palace is the go-to place for all my dog's needs. From boarding, to grooming, to playtime…read morewith their 4 legged friends to food and treats. The staff is friendly and really care about my pets. I don't worry about my dogs when they are at The Pet Palace. The Yourgi app is user friendly and I'm able to save money with the rewards program. Who doesn't love saving money? The first time I learned about The Pet Palace, I popped in one after afternoon unexpected. I was given a brief tour of the facility and found it to be very clean and organized.

Recently moved to the area and boarded my dog at Pet Palace. He came back happy and relaxed! We…read moreboard him often enough to know when he enjoys a place, and he clearly loved it here. We also had him groomed before pickup, and they did a great job. We added a few extra services like 1:1 time and doggy daycare, so he returned home a bit spoiled, in the best way. Highly recommend!

While I'm probably not going to take any animals to get groomed here anytime soon, I will say it's…read moreconvenient to have a PetSmart right across from NRG stadium. Whether it's a Texans game or a day at Rodeo, having access to pet friendly supplies for our furry friends is clutch when PetSmart is right across the street. Like all Petsmart stores, they double up as free entertainment for the youngins. Take the kids to look at birds, mice, fishies in the tank, and peep puppies getting groomed. For would be pet owners, there are also adoption services (with a fee) for animals looking for a home. They won't win any awards for customer service, but trust there's a solid stuff working here. There's plenty of parking and rarely any lines at check-out. The selection for most things is pretty good. While I don't think the prices are exactly wallet friendly, it is the price we all pay for convenience.

I've been a loyal PetSmart customer for years -- in Pennsylvania, Massachusetts, and Georgia -- and…read moreI've never had an experience like the one I just had at Store #1226 in Houston, TX. I'm new to Texas and was stunned by the complete lack of professionalism, transparency, and basic courtesy I received at this location. I arrived on Saturday for a confirmed 11:30 AM grooming appointment, only to be told it had been canceled without notice. The manager admitted it was their mistake, apologized, and promised I would be compensated. Because I work 12+ hour shifts at a hospital, I had to arrange for a friend (who had to Uber) to bring my dog back while I worked. When I came to pick up my dog Monday, I was met with rudeness and racial condescension by a manager named Bobby, who dismissed everything I explained, refused to check the notes, and spoke to me like I was a problem -- not a paying customer who had been wronged. She walked off mid-conversation when I asked for clarification. Her tone and treatment felt deeply racially biased, and I left the store feeling humiliated. This isn't about a discount -- it's about respect. I expected PetSmart to own its mistake, not to be gaslit, silenced, or demeaned. I've filed a formal complaint to corporate and urge others to stay away from this location if you expect basic customer service or accountability.

The pet glider is a hidden gem. I've been in houston since 2007, and thought I knew all of the…read moreexotic pet shops in Houston. I found them 2 weeks ago, and have gotten a glider plus toys and treats from them. Stephanie, in particular was pleasant to deal with. She was knowledgeable about her gliders and helped me find a suitable mate for my other sugar glider. They have a different diet that they feed their gliders here, than other exotic pet shops. They have a specific formula they feed their gliders, that I haven't seen anywhere else and it seems as though the gliders thrive on it! The pet glider is the BEST place to get your glider and glider accessories. Though they are a bit more pricey than the average exotic pet shop, it's still worth it. You get what you pay for.

For anyone attempting to drive to this location, they are not open to the public AT ALL. All orders…read moremust be placed online. They are not open on the weekends as yelp suggests or even their posted sign at the facility. I'm not sure when this started, but I drove almost an hour this morning, only to be turned away. I called ahead of time and didn't get to speak with anyone, but their answering machine indicated that they were open. The last time I stopped by (2 months ago) they were open, but just not allowing people inside (curbside assistance). I was able to get supplies and my get my girls their nail trims. Now it appears they aren't even doing that. I called when I got there, and a young lady came out to let me know all of this. She said that we can only pick up online orders and when we pick up our supplies someone may or may not be able to do nail trims--she wasn't sure. She was very sweet, but I was so confused. There was nothing on the website that indicated this. I understand that these are difficult times, but I just wish I knew before I loaded up my gliders and headed that way. Still a fantastic company, but I felt a little blind-sighted. Yelp literally says that they are open until 6pm today (it is 11am on a Saturday). Clearly that is incorrect. Do yourselves a favor, save your gas and don't drive to this business without actually contacting someone first. And order everything online.

I have been taking my 40lb goldendoodle to Pearland barkway for grooming since 2021. They are now…read moreunder new management and they have decided to make some changes. Upon making my appointment I was not made aware of the new adjustments in price and charging an extra % to use credit. If I was aware I could have brought my debit card with me but I never use it so I don't carry it. Aside from that I picked up my sweet pup with a hefty price tag of $177.00! That is a bit more than a "small adjustment" to their rates! I absolutely will not be going back.

Dog owners beware! This is the worst grooming service I've ever received in the 5 years I've had my…read moredog. I asked for a teddy bear cut on her face and a 4 amount of hair. The cut was choppy my dog is unrecognizable not at all what I asked for. I have sent them pictures to show the damage they had done and I have not been accommodated at all. I have been promised a call back by the manager and I've been waiting for weeks with no call. Don't bring your dog here! I wish I could add photographic evidence.