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    Amazing Paws Pet Store

    1.0 (1 review)
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    3 months ago

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    Pet Supplies Plus Pearland

    Pet Supplies Plus Pearland

    (18 reviews)

    I debated writing this because I actually liked the groomer and my puppy's haircut came out nice…read more But the overall experience was extremely stressful and poorly handled. I brought my puppy in for a routine groom with JAZMIN and was told he had a mat on his arm. I completely understand that mats happen--that wasn't the issue. The issue was how it was communicated and handled. Before I left, she checked his entire body in front of me and confirmed that was the only mat. Despite that, she began telling me that his entire body might need to be shaved down and that he could possibly be showing skin. As a dog owner, that's very alarming--especially when it doesn't match what was actually found. When I tried to ask questions and figure out a reasonable solution, instead of guiding me, her response multiple times was: "Do you want to just take him?" She repeated this several times--even after I had scheduled my day around this appointment and was clearly trying to move forward. Even when I came back to adjust the plan (just bathe him, hygiene cut, etc.), I was met again with: "Do you want to take him?" There was no reassurance, no clear plan, and no offer to simply proceed and call me if anything else was found--which would have resolved everything. Instead, I spent hours going back and forth, stressed and unsure if I was going to pick my dog up shaved down to the skin over one small mat. The final result? Exactly what I initially expected--only that small area was trimmed and the rest of his coat was perfectly fine. That confirms this situation was unnecessarily escalated from the start. I don't have an issue with the grooming result. But the communication, tone, and overall handling of the situation were disappointing and avoidable. When I spoke with a manager, I was told the groomer may have been "having a bad day." Respectfully, that shouldn't affect how customers are treated--especially when it involves their pets. Because of this experience, I won't be returning. I just can't go through that level of stress again over something so minor.

    Jasmine groomed my dog and she was so attentive and sweet. the groom was great and she helped to…read moreexplain what the add ons were. highly recommend!

    Yorkies of Houston - My sick dog dying and Yorkies of Houston having ZERO regard to how he was doing.

    Yorkies of Houston

    (30 reviews)

    I was hesitant to go to a breeder for a puppy at all - fearing ever supporting a puppy mill…read moreunknowingly, but after finding the local rescues unresponsive and outrageous in their expectations (6-ft high fences, no apartments, other pets already, and so forth), I started looking online. Yorkies of Houston offset all of my fears. Their animals live with them inside their home, and they partner with other in-home breeders who permit them to visit their houses to ensure proper care. Eirika answered any and all of my questions about her business and animal care promptly, and we discovered 3 healthy male puppies in her home who were happy and playful. I fell in love with one of the puppies who was most eager to play with us. She provided vet records, food, a care guide, a play pen, a carrier, a pet bed, a brush, wipes, and a two-way camera to us with our little boy. It was clear from all the information she shared and carefully repeated for us that she is invested in the health and well being of these puppies - even wiping off their little paws and faces with suitable wipes whenever they get dirty. She provided us with the weight of the parents but explained our puppy could grow up bigger or smaller. She described some of the health risks of overfeeding, explained some common Yorkie health problems (although our boy is 100% healthy, per my vet) and also sent us home with a special sugary gel in case he got too nervous to eat at first. Really, it did my heart good to see these animals so loved by their breeder. She takes great pride in her business, and I left so informed about our puppy and his needs! He's now registered under our names and settled nicely into our home. He's a delightful addition, and if we adopt again Yorkies of Houston will be at the top of our list.

    *posting under a different name as they like to send messages threatening people…read moreThey sold me a sick puppy (I think there's like 10 reviews on here saying the same thing) refused any remediation. This business is ran by scammers and liars. Please don't think it can't happen to you.

    Amazing Paws Pet Store - petstore - Updated May 2026

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