I debated writing this because I actually liked the groomer and my puppy's haircut came out nice…read more But the overall experience was extremely stressful and poorly handled. I brought my puppy in for a routine groom with JAZMIN and was told he had a mat on his arm. I completely understand that mats happen--that wasn't the issue. The issue was how it was communicated and handled. Before I left, she checked his entire body in front of me and confirmed that was the only mat. Despite that, she began telling me that his entire body might need to be shaved down and that he could possibly be showing skin. As a dog owner, that's very alarming--especially when it doesn't match what was actually found. When I tried to ask questions and figure out a reasonable solution, instead of guiding me, her response multiple times was: "Do you want to just take him?" She repeated this several times--even after I had scheduled my day around this appointment and was clearly trying to move forward. Even when I came back to adjust the plan (just bathe him, hygiene cut, etc.), I was met again with: "Do you want to take him?" There was no reassurance, no clear plan, and no offer to simply proceed and call me if anything else was found--which would have resolved everything. Instead, I spent hours going back and forth, stressed and unsure if I was going to pick my dog up shaved down to the skin over one small mat. The final result? Exactly what I initially expected--only that small area was trimmed and the rest of his coat was perfectly fine. That confirms this situation was unnecessarily escalated from the start. I don't have an issue with the grooming result. But the communication, tone, and overall handling of the situation were disappointing and avoidable. When I spoke with a manager, I was told the groomer may have been "having a bad day." Respectfully, that shouldn't affect how customers are treated--especially when it involves their pets. Because of this experience, I won't be returning. I just can't go through that level of stress again over something so minor.

Jasmine groomed my dog and she was so attentive and sweet. the groom was great and she helped to…read moreexplain what the add ons were. highly recommend!

There are never enough cashiers at this Pet Smart. There's a line of customers about 15 deep and…read morethere's little movement in the line to check out. Today I tried to buy some cat food, but the line was so long, and it was taking so much time just to buy a bag of cat food that I left it near the cash register and walked out. There are some positive aspects to this Pet Smart. Six months ago, I had a really bad experience with a groomer who was extremely rude and disrespectful, but the manager was professional and corrected the error by providing a refund for the grooming. That particular groomer is no longer at this location. I think the management is friendly and helpful, but they definitely need more cashiers.

This should be a NEGATIVE 0 star review! My interactions with the grooming mgr "Carol" and groomer…read more"Hailey (sp?)" was 0 out of 5 and the absolute WORST experience in my 12 years of being a petsmart customer! Those two Karen's should NOT be allowed to interact with human OR animal customers! Buyer beware!!! The Karen's selectively inflate grooming prices and rudely ask you to leave when you question their bs and made up rationale!

I was hesitant to go to a breeder for a puppy at all - fearing ever supporting a puppy mill…read moreunknowingly, but after finding the local rescues unresponsive and outrageous in their expectations (6-ft high fences, no apartments, other pets already, and so forth), I started looking online. Yorkies of Houston offset all of my fears. Their animals live with them inside their home, and they partner with other in-home breeders who permit them to visit their houses to ensure proper care. Eirika answered any and all of my questions about her business and animal care promptly, and we discovered 3 healthy male puppies in her home who were happy and playful. I fell in love with one of the puppies who was most eager to play with us. She provided vet records, food, a care guide, a play pen, a carrier, a pet bed, a brush, wipes, and a two-way camera to us with our little boy. It was clear from all the information she shared and carefully repeated for us that she is invested in the health and well being of these puppies - even wiping off their little paws and faces with suitable wipes whenever they get dirty. She provided us with the weight of the parents but explained our puppy could grow up bigger or smaller. She described some of the health risks of overfeeding, explained some common Yorkie health problems (although our boy is 100% healthy, per my vet) and also sent us home with a special sugary gel in case he got too nervous to eat at first. Really, it did my heart good to see these animals so loved by their breeder. She takes great pride in her business, and I left so informed about our puppy and his needs! He's now registered under our names and settled nicely into our home. He's a delightful addition, and if we adopt again Yorkies of Houston will be at the top of our list.

*posting under a different name as they like to send messages threatening people…read moreThey sold me a sick puppy (I think there's like 10 reviews on here saying the same thing) refused any remediation. This business is ran by scammers and liars. Please don't think it can't happen to you.

Just got my tiny little Maltese! He's so sweet! This was a great experience. I'm very pleased!read more

This is my second time purchasing a Yorkie from Jon and Jimmie, and the experience is always a…read moregreat one. I purchased "Knuckles" from Jimmie over Memorial Day weekend. I've taken him to the vet and he has a great bill of health. Thank you so much for providing our family with another great pup! We named him Thanos :)

I needed some hay and whole oats so I decided to make a quick trip over. Typical feed store with…read more ducks rabbits and other critters available for purchase. Very rustic and simple store with a hometown feel. They get busy at times but that's to be expected. This is the only place I go to feed and seed supplies.

I purchased one Rhode Island Red Chicken from them. She is an absolute beauty and very sweet. Seems…read morelike she was well taken care of, no issues so far. A man named Blake helped me. I brought my two little girls in there and he was amazing with them. He was kind to my kids and caught and wrapped the chicken very quickly. 5 stars on Blake's customer service!

Bought a velvet riding hat 2 yrs ago for my granddaughter. Trainer tells me it's 5 yrs old (hats…read moreare dated) and I need to replace it for safety reasons. Arcola Feed sold me a very expensive hardhat that was already 3 yrs old! Should have openly disclosed the date with price marked down.

I went here looking for dog food. My dog is a large senior dog for context. I was looking at the…read moredog food and could not find large, senior, dog food. I was looking through the rest of the store and saw an extremely creepy mannequin in the back of the store. Great store if you have horses. The lady at the front was in her 20s and was welcoming and didn't cause any trouble. If you go make sure to not be scared by the mannequin.

Very disheartened that I was ignored and then after complaining about it, I get an estimate that is…read morealmost double as compared with another estimate from 7 months ago. I apologize if I was rude, just don't take it out on my pet. After 5 yrs I didn't expect this treatment LM

From routine checks, to chemo, to euthanasia, to new pet check ups, they have been great over the…read moreyears. Staff is responsive and helpful. The cost isn't cheap but unfortunately vet care isn't. There's likely more affordable options but I've had such good experiences with them. With that being said, they've helped with my insurance paperwork for claims.

I have been taking my 40lb goldendoodle to Pearland barkway for grooming since 2021. They are now…read moreunder new management and they have decided to make some changes. Upon making my appointment I was not made aware of the new adjustments in price and charging an extra % to use credit. If I was aware I could have brought my debit card with me but I never use it so I don't carry it. Aside from that I picked up my sweet pup with a hefty price tag of $177.00! That is a bit more than a "small adjustment" to their rates! I absolutely will not be going back.

Dog owners beware! This is the worst grooming service I've ever received in the 5 years I've had my…read moredog. I asked for a teddy bear cut on her face and a 4 amount of hair. The cut was choppy my dog is unrecognizable not at all what I asked for. I have sent them pictures to show the damage they had done and I have not been accommodated at all. I have been promised a call back by the manager and I've been waiting for weeks with no call. Don't bring your dog here! I wish I could add photographic evidence.

The Pet Palace is the go-to place for all my dog's needs. From boarding, to grooming, to playtime…read morewith their 4 legged friends to food and treats. The staff is friendly and really care about my pets. I don't worry about my dogs when they are at The Pet Palace. The Yourgi app is user friendly and I'm able to save money with the rewards program. Who doesn't love saving money? The first time I learned about The Pet Palace, I popped in one after afternoon unexpected. I was given a brief tour of the facility and found it to be very clean and organized.

Recently moved to the area and boarded my dog at Pet Palace. He came back happy and relaxed! We…read moreboard him often enough to know when he enjoys a place, and he clearly loved it here. We also had him groomed before pickup, and they did a great job. We added a few extra services like 1:1 time and doggy daycare, so he returned home a bit spoiled, in the best way. Highly recommend!