While I'm probably not going to take any animals to get groomed here anytime soon, I will say it's convenient to have a PetSmart right across from NRG stadium. Whether it's a Texans game or a day at Rodeo, having access to pet friendly supplies for our furry friends is clutch when PetSmart is right across the street. Like all Petsmart stores, they double up as free entertainment for the youngins. Take the kids to look at birds, mice, fishies in the tank, and peep puppies getting groomed. For would be pet owners, there are also adoption services (with a fee) for animals looking for a home. They won't win any awards for customer service, but trust there's a solid stuff working here. There's plenty of parking and rarely any lines at check-out. The selection for most things is pretty good. While I don't think the prices are exactly wallet friendly, it is the price we all pay for convenience. read more

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I've been a loyal PetSmart customer for years -- in Pennsylvania, Massachusetts, and Georgia -- and I've never had an experience like the one I just had at Store #1226 in Houston, TX. I'm new to Texas and was stunned by the complete lack of professionalism, transparency, and basic courtesy I received at this location. I arrived on Saturday for a confirmed 11:30 AM grooming appointment, only to be told it had been canceled without notice. The manager admitted it was their mistake, apologized, and promised I would be compensated. Because I work 12+ hour shifts at a hospital, I had to arrange for a friend (who had to Uber) to bring my dog back while I worked. When I came to pick up my dog Monday, I was met with rudeness and racial condescension by a manager named Bobby, who dismissed everything I explained, refused to check the notes, and spoke to me like I was a problem -- not a paying customer who had been wronged. She walked off mid-conversation when I asked for clarification. Her tone and treatment felt deeply racially biased, and I left the store feeling humiliated. This isn't about a discount -- it's about respect. I expected PetSmart to own its mistake, not to be gaslit, silenced, or demeaned. I've filed a formal complaint to corporate and urge others to stay away from this location if you expect basic customer service or accountability. read more

Do not use the grooming salon here! Rude! Rude! Rude! Management scared to speak up for the customers.. Salon told management what they were not going to do. Location is not great if the NRG has an event. Traffic can be torture.. I was penalized for being late picking up my baby ( due to traffic). No empathy took place! read more

It's not that Smart to own Pets if you don't have enough money, but if you do, this is a good place to come and shop for them, although far from being cheap. This is a good pet store and is very expensive, but it's great to have it down here and it's pretty close to my house, so we usually end up in here fairly often, and they usually have what we need, but we didn't love the service here, and it was extremely highly priced, otherwise I'd give them a higher rating. read more

PetSmart Dog Training - Smart money - Pet Groomers Near Me - Houston, Texas

I was having an issue with my DoorDash order since someone apparently picked it up and never delivered it. I called and spoke with the manager and he was able to help me so my puppy can get her food. read more

This PetSmart is full of passionate and caring employees dedicated to animals. I recently adopted a kitten from this store and they guided me through the whole process and gave me a coupon book, as well. However, they have a limited inventory of items and variety which is why 4 stars is my rating. read more

PetSmart Dog Training - Pet Groomers Near Me - Houston, Texas

I bought a top paw face harness for my German shepherd puppy from this location last night. I was hoping this would be a good solution for his slight pulling habit, which I need to get figured out before I have a major abdominal surgery. I got home and immediately put it to use, taking it out for a test drive. It didn't even last half the walk before it broke. My dog got away from me because of this terrible product and I had to chase him down. The product had some small bite marks on it, as he had it in his mouth AFTER it broke and put my dog in danger and he was running from me, playing with it. Pet smart refused to refund me or give me any type of resolution for this absolute waste of money, and the woman who was "helping" me was incredibly rude. 0/10 absolutely do not recommend this product or this pet smart. read more

Sooooo I booked an appointment for a bath and haircut with an additional nail grind for my 20lb corgi. I dropped him off around 1:30pm. Before I left, I asked when should I expect him to be ready? I was told no longer than 4 hours. 5:30 rolled around, and I received a phone call from PetSmart. They only said that I needed to pick up my dog because they weren't going to be able to work on him. So I came back to PetSmart to pick him up and they informed me that my dog was being aggressive towards the groomer, Phylis. This I believe not to be true because he is a loving boy. When I returned home, I noticed that he had a bloodshot eye and an odd knob on his lower back. I don't know what happened during his visit and I don't want to imagine it. :( Please do yourself a favor and DO NOT come here for grooming services. read more

PetSmart Dog Training - Pet Groomers Near Me - Houston, Texas

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Trust the reviews and don't come here. Pick up for my two cats kept getting pushed back by hours and then when the doctor comes out, we find out that she had the cats names mixed up. That alone is very unsettling. One of our cats has tape worms and the other was here for blood work and shots. Under zero circumstances is that okay from the doctor. I understand stuff comes up and times have to be pushed back but to get the cats mixed up is another thing. She thought our cat that came in for a check up was the one with tape worm. Never returning and I suggest you go somewhere else as well. read more

Unhelpful staff. It seems that you can't get good service anywhere anymore. $71.00 for a wash and furminator treatment for a short haired dog. My dog was nervous and had an accident while waiting to check in. I could not get assistance from anyone in the store (I was obviously going to clean it up myself, but I could not get to the supplies). They just ignored me so I had to coax my nervous dog over to the cleanup station and back. The wash includes a blow dry but my dog was still wet and was even more nervous/anxious after the bath. He was still shedding like crazy. After the wash, you have to go to the front to check out. My dog was a nervous wreck. Still no assistance from the staff with checking out when I was obviously struggling. I had to ask several times for them to take my payment so I could go. I do a better job on his baths at home. The only thing they did a good job with was his toe nail clipping. 2/5 would not recommend. read more

You can't give zero stars wish I could.... The grooming section of this store is below standard. The management could care less. I placed a complaint and was shocked when I was asked "what do you want me to do about it" I had to tell him empathy and understanding would go a long way not to mention an apology would have been nice... I know for me my fur baby is deserved better. read more

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Absolutely terrible customer service! Rude employees and manager. I'm pretty sure the girl at the register was vaping because when I went to go talk to her, some smoke came out of her mouth. no one was smiling with me when I was talking to them they all seem very blank and annoyed, and just seem like they had an attitude. So it was around 1, and I asked the cashier that I wanted to adopt a kitten from the 2 that were there, and she said you can't. Only at 2, I said okay, but can I pay for her and come back at 2 and said no, we cannot hold your cats...? Um ok. She was extremely adamant, then her manager comes to talk to me, while I was playing with the kitten, and says it again, you can't adopt until 2, so I said, okay. I left and came back 1:55, Now I am 5 mins earlier than 2, & both were adopted. A a manager comes out and says yeah adopted that one about 30 minutes ago. And the other one is currently being processed for adoption now. I said what? They specifically told me that they cannot adopt before 2 PM so you now you're telling me that another person came by at 1:30 and they were no longer adamant?! Clearly, the staff has some miscommunication problems, there was a lot of disrespect from the manager.she deflected the issue the entire time. Blamed the other employee. Her response didn't seem sincere and said yeah, one of the employees made a mistake and adopted early.. just very strange.. read more

Took my pets in for grooming today and they did such a great job! My labradoodle was very matted and very hot so I had her shaved completely down. Ana groomed Ziggy and my other dog Marley Just went in for a bath, so Devon groomed him. They looked so adorable and they did such a great job! The last time Ana and Trechelle (I hoped I spelled her name right) groomed them and they did an amazing job then! I've never been disappointed with coming to this petsmart. read more

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They do a terrible job cutting. Didn't comb my dogs hair why she was drying so her ears matted and they had to shave them. Her ears were only shaved at the bottom and very uneven. This is my 3rd time paying for too dog plus and no bow or bandana. The said "there was another dog named Nyla and we gave the bows to her" ..... so y'all only had 2 bows all day. Be serious for 1 second please. They are really just not even mediocre. The staff always wants you to bring your dog back to fix the problem, which people don't like to do. Terrible service more than 2 times. read more

PetSmart Dog Training - Half shaved ear. - Pet Groomers Near Me - Houston, Texas

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PLEASE if you are shopping there check pricing - on line and below product. Was there on Sunday and their scanner was off by .30 on the cans of dog food I bought and the ladies in front of me had the same problem with dry food. The managers excuse "we can't keep up with changes.... Thought that was part of their job. Will check out another PetSmart next time. read more

My friends dog was killed at this location. I hate to think about a healthy dog going into a grooming session, just for their nails to be clipped to be coughed out. As a pet store it doesn't make any sense as to why a dog was killed during grooming. If they couldn't handle the dog they should have notified the owner immediately but instead they let this happen, brought the dog to the back and let his owner see the lifeless body after longer than necessary. Criminal proceedings are progressing but never take your dog here because the outcomes are too unpredictable. read more

We purchase dog food and treats for our dogs at this location. We use the grooming services for our little bundle of fur and Anna is always our #1 choice and she's very good with our little one! read more

PetSmart Dog Training - Lollipop - Pet Groomers Near Me - Houston, Texas

DO NOT I REPEAT DO NOT TAKE YOUR DOG TO GET A HAIR CUT HERE. The gave my dog a patch in his skin. Layers on his ear and caused my dog to be sick. He had no water and was dehydrated. They left our other pup with patches as well. No one told me my dog tummy was cut to his skin. My dog did not even want anyone to touch him. I hope you all get shut down. I have reported this and will be taking it as high as it can go. They are very rude and unprofessional. Y'all better COUNT YALLS DAYS FR read more

The grooming department is constantly canceling my appointments or asking to reschedule. Do they not realize that we adjust our schedule to the availability that they have? I have been a customer for almost 2 decades, a frequent flyer if you may. Time to try new places. read more

I order my prescription pet food frequently from pet smart. Today I ordered my dogs food online for curbside pick up. Online it says wait 2 hours and it will be ready for pick up. 3 hours after I placed my order online I went to the store for pickup. Walked inside to get my order and the cashier said it wasn't ready yet and called on the walk-in talkie " customer here order not picked yet". They had not picked my items yet. I don't expect much from hourly paid employees and neither should anyone but this guy with the Afro was really trying to rest his case about why he didn't pick the order yet and how I should "wait" until the order is confirmed via email ready for pick up. Excuse me? It's been over 3 hours since I did my curbside pick up online order and How about you do your job! And a customer that's prepaid? The bag was also damaged and the dog food was spilling out in my car since the bag was sliced. Really disappointed in this curbside pick up nonsense at this location. I typically go to the location off Shepherd and W Alabama for pick ups, they are amazing and kind and always handle the curbside orders quickly. Horrible customer service! Manager needs to check how the employees are treating customers! read more

BOOK WITH JAMAR ! HANDS DOWN THE BEST GROOMER THERE . My little poodle was going throughhhh it ! Matted fur , couldn't even see my baby's eyes .. you guys can see for yourself ..... remember Jamar is the one to look for read more

PetSmart Dog Training - AFTER - Pet Groomers Near Me - Houston, Texas

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My go to place for pet supplies. The staff is always friendly and very helpful! Their fish selection is always decent however one star taken away because the tanks aren't the cleanest. read more

Took my Pomeranian today and got the furminator plus the additional service that includes nail, teeth, and adding a bow or bandana with groomer Sheila. Supposedly the furminator comes with an extra 20 minutes of brushing and yet picked up my pup with two very visible tangled that could've easily been brushed out or snipped since they were on the tips of her long hair. Also picked her up and there was no bow or bandana which makes me wonder what else was forgotten from the service i paid extra for. So for $60 my pup basically got a bath, not even a good blow dry seeing as she was still damp when i picked her up. Called the store with my concerns and they said i could drop her back off so they could fix her but i really don't even want any of their groomers touching her again. I typically avoid places like Petsmart and Petco for their dog services because small groomers tend to do a MUCH better job at a more reasonable price. Won't be back to a Petsmart salon but you're welcome for the $60 for doing basically nothing. read more

Groomers were very rude and disrespectful. Cursed at me and flipped me the bird. I took my business elsewhere. Those women didn't seem too worried about customer service. I wouldn't trust these people with a pet rock. read more

This is the worst customer service I have experienced concerning my little dog!! Now I have been in and out of this location, as well as on line for bothe my Yorkies...but last Saturday was the last straw! My son did a walk in service of nails clipped and anal glands exraction for my yorkie because I had other business to tend to. Well he was asked @9:15a Saturday...did he make an appointment? No appointment can be booked for this service, its a walk in service only...he dropped my dog back at home and when I found out I called in 3 times I was placed on hold, because I told the grooming salon what happened and wanted to speak to a manager or supervisor on duty. 3rd time calling I just asked for a supervisor on duty...I got a lady named Paige on the line that really was making excuses for the grooming salon lying about needing an appointment and turning my son and dog away?? My little dog is a 4 lb miniture Yorkie!!?? How long does it take.to provide a walk in service?? But they need to stop lying to people who don't know, my son went out of his way, burned his gas and still had to wait to get my dig seen on Sunday afternoon!! Kirby Petsmart sucks!!- read more

I accidentally Forgot my pets rabies vaccination card... I called and confirmed I would be there 8:30 she was okay with it... unfortunately while I was walking in she then canceled on me. A waste of gas. I made sure I had the manners to call and let them know my situation. I'm a once a month customer who is very upset with how this business handled this situation. Plus last time my dog was there, they left him in the cage for two hours when he had a scheduled appointment. WTH? I understand stuff happens. I was understanding unlike them. read more

I took my Goldendoodle puppy today for his first full-body cut and I am EXTREMELY pleased with Paige's work. She gave me a call personally when he was ready and told me he did great for his first time. I originally had an appointment at a different groomer, but they were quoting me a much higher price for the same thing so I decided to give Petsmart a try. They did a great job! Tucker seems really happy and looks so cute. The employees took their time when I dropped him off and asked exactly what I wanted and were super understanding and sweet to him. Before I left he was giving all of them kisses and I just felt like he was in good hands! The only improvement would be if I could have seen and picked Tucker up before paying for the service - just like I wouldn't pay for my own haircut before seeing the result! read more

PetSmart Dog Training - My sweet little boy after his first haircut! - Pet Groomers Near Me - Houston, Texas

Organized, clean, found what we needed and said hello to da cats, birds and fishes before we got our new shihtzu NUGGET his first official nametag. Nice selection of items, training schedule available for dogs and vet services as well. read more

Closest pet store to my house...whether it's for dog food or flea/tick medicine this is where I come for all my pet care needs. Prices are fair and service is consistently friendly. Store is and well managed. They offer grooming services in the back of the store. This is where I bring my Yorkshire terrier to get his "hair-did"...groomers here are gentle and really great with my puppy. read more

I had groomer Tiffany at this location and she did a wonderful job on my Pomeranian. A year ago I took my pom to another location in the Woodlands (Best Friends Pet Care) and they RUINED my pomeranian's coat by SHAVING him. His fur never grew back properly. Tiffany was veryyyyy cautious about this. She did a fabulous job working with Captain's coat. She hand scissored everything. She shaped him beautifully and she was gentle with him. I'm very happy with the care Tiffany showed my Pomeranian. I highly recommend her!!!! ***UPDATE Tiffany moved to Wishbone Grooming in Sugarland. I now take my dog to Wishbone read more

I have gone to this location multiple times, each time I am greeted as soon as I walk in and every employee I pass by asks if I need any assistance. The cashier is always friendly, quick, and gives my fur baby a treat. It is always clean and always find what I need. read more

Went to buy gold fish and a turtle no gold fish at all.Most of their expensive fish were dead lady in the fish department said they had one turtle left and he was in the back because he was sick. read more

PetSmart Dog Training - Tried buying a Turtle lady in the fish department said they only had one left and he was in the back because he was sick - Pet Groomers Near Me - Houston, Texas

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My neighborhood PetsMart! Friendly, helpful employees and everything I need for my kittens! They have a lot of adoption events for cats there as well, which is great! Only con? No basket collection. Spot in the parking lot, so you have to walk back inside or be a jerk and leave your cart in the parking lot! read more

Jamar is amazing! He was so professional, gentle and caring with my dog. My dog, Cooper Fitzgerald smelled so good afterwards and everything was done to perfection! Would definitely recommend getting your dog groomed by him. He's the best! read more

PetSmart is the main hub of my fish keeping hobby. The store comes stocked with most everything I need quickly (i.e. filters, fish food, dechlorinator). They are close to where I live, which makes it easy to stop by after work. The staff is helpful, which is a plus. I am a member of their petperks program so I often get coupon offers via email or after purchases. I do wish that they carried a larger variety of livestock similar to other Houston Local Fish Stores (LFS). I check in at least once a week to see what new fish they have in stock, as they get shipments in every Thursday. Great place to get started or informed about the hobby. read more

This is a good place to stock up on essential pet supplies in the heart of the Med Center. I've also been here for grooming and to take my dog for vet services @ Banfield. I have had a couple of issues with this place including a groomer who I thought was a bit too loose-lipped in her comments about the animals. One of my hugest peeves is for employees to have private convos in front of me. Her comments immediately gave me the creeps and I brought it to the attention of the manager. He assured me that he would speak to the employee and comped the services. Also, when I went to Banfield one Sunday morning, I was second in line and I had to wait about 90 minutes for the doc, because of some "emergency". Granted, he turned out to be nice and attentive to my baby girl. He also compensated me for the wait time by reducing the cost of the exam. However, I would have enjoyed a faster service and just paid full price. read more

First and probably the last time visiting this location. Store has many issues. 1. Poor customer service at the cash register. The line took forever and no call for backup and the mod intentionally avoided the line so she wouldn't have to help. 2 Discusting bathroom. The men's restroom was filthy, I wouldn't even pee. 3. The fish were poorly stocked and the ones​ they did have had clamped fins and we're sickly. 4. The shelves were a mess. Product was everywhere and didn't look like anyone had tried to recover in days. One bird toy I picked up had dog pee all over it and the shelf. All in all a really bad experience. read more

PSA to the customers here that bring their dogs. If my dog (a Pitbull) comes in WITH her service vest on please do not pick your dog up and run away or give me death looks when I walk by you while you hold your little dog in terror. If I bring my dog (who has a service vest and all) to a public area knowing there is other dogs around then you should assume she is friendly. Grow up. I love this petsmart and all the employees LOVE my dog! Great place. Stupid customers. read more

Me and my girlfriend have a dog and we are regulars at this Petsmart location. Aside from this Petsmart being like any other Petsmart you visit, the hours for the grooming services they provide is very convenient. Making a reservation is not necessary but you might have to wait a bit if there are other dogs being groomed. I took my dog in to get her nails ground and they kind of grounded her feet as well and wounded her paw a little. However, I think this happened because my dog squirms a lot when getting her nails done. The employee knew we never cut her nails when she was young and advised us to play with her paws so the dog doesn't get so squirmy. Initially, the employee seemed like he was on drugs but when he came out and spoke with us, it seemed as if he knew exactly what he was talking about which impressed me a little. read more

Your dog groomers have no respect for customers. They are hella unprofessional have cut my dog many times and i kept giving a chance. Today both Hispanic women called me a liar for telling them "a little off the top like slight trim" and they began to try and "dumb" everything down for me since what i was sayin "isnt on on a menu" i will not never go back no support this company. Hope you all hit bankruptcy read more