Get your car done at Luttrells but, whatever you do, DO NOT BUY FROM RAY'S EASTGATE AUTO IN MILTON-FREEWATER, OR!!!!!!
So, besides Ray making you leave your car overnight so that the check can clear and then driving it around instead of leaving it on the lot until you pick it up the next day... Yes, he did indeed drive my car after he had my check... Ray is also a major jerk.
I was able to pick up my car last night so, I have it back now.
Today I went to go get my title from Ray. He tried to do the salesman cheery pitch with me and I let him know that I wasn't happy at the moment and wanted my title so I could get out.
He knew that my car had been in the shop, I'd told him on June 10th, so he asked me what all I had to have done to it. I explained that I had to put about $1,500 into it.
I told him that I had to have the oil changed, new oil filter, new air filter, and a new battery. I told him that was all fine normal stuff to me.
Then I told him that I had to have the spark plugs, boots, valve covers, and gaskets replaced for $1,365. After each item he told me that those parts weren't "all that much". He asked me where I had gotten the work done and I told him Luttrells. He made a disgusted face and told me that I had "gotten taken". I told him that that's what they had told me it cost.
So then Ray "calls" someone. He used his fax machine phone to call and didn't let me talk to or hear whomever it was. He claims it was someone from AMF Auto down the road. Anyway, he asked the guy only about changing the spark plugs and how much work and cost that would be. Supposedly the guy told him only a couple of hundred of dollars. Then he hung up the phone, even though I was reaching out my hand to talk to the person to clarify what all had been done (and to verify that there was someone actually there).
I called Luttrells on my cell phone and asked them to walk through all the work and costs with me again since I was being told that I had been ripped off. The nice man started going through it all with me (again since he had done so at the time of the work too) and said he wasn't sure who told me that I had gotten ripped off so I told him that I was at Ray's Eastgate Auto in Milton-Freewater, OR and that it was Ray who was telling me that I had.
Me telling Luttrells that he had said such a thing made Ray mad so he demanded to talk to them. I handed my phone to him and Ray told him that I had only said that I had had work done and all he knew about was the spark plugs and that he hadn't said I'd gotten ripped off. I spoke up and said all the items AGAIN and confirmed that yes, he had told me that I had gotten ripped off.
Ray got off the phone with Luttrells, THREW MY PHONE AT ME, and told me that he didn't want to speak to me anymore.
DO NOT BUY FROM RAY'S EASTGATE AUTO IN MILTON-FREEWATER, OR!!!!!!
I drove to Luttrells to have them walk through with me in person what all had to be done. The guy was really great and did so.
If you need work done, go to Luttrells.
Thank you Luttrell's! read more
