I trust the guys here at this Valvoline location. They might not always be the cheapest but I…read moreoperate a very busy lifestyle and convenience is where it's at for me. Whether it's a quick oil change (usually what I come here for) or a transmission fluid flush, I know I can always count on these guys to do a good job in a short amount of time with no appointment needed. The guys here are friendly and helpful. They also don't push too hard to sell you any additional services that are "due." If you're just getting a simple oil change or a fluid flush, I definitely recommend Valvoline to anyone here in the valley!

It pains me to write negative reviews, but people need the resources to make decisions…read more I recently visited Valvoline after needing an oil change and loving that I didn't need to get out of my car. As a parent, this convenience seemed amazing. Upon my arrival, 2 cars were in front of me and I was greeted within a few minutes and the process explained. Im thinking to myself, "wow, I like this." I'd also gotten recommendations and thought I'd be paying less than my previous establishment. Pull in for my turn and I'm told my oil change would be $99! I'm already in the bay and was not about to leave at this point. (This was $20 more than my previous establishment that included a 16 point vehicle inspection, tire rotation and car wash). I was immediately told I needed a new air filter, which was coincidentally on sale. I was shocked because it had just been changed 6 months ago (for the first time I might add) and my previous establishment told me they don't even check it, they just recommend per mileage which happened at 60k miles. So I obliged as they showed a dirty filter. Toward the end of my visit, the service manager mentioned my fan was still running but proceeded as though this was normal. I'm no car person but I also hadn't driven much in the last 2 months so I thought maybe my car was just trying to cool. I get home and it ran for 4 minutes. Over the next 18 hours, I made 3 trips each resulting in 4 minutes of my fan running each time. My check engine light also came on. As I became nervous and needing to return to work the next day, I managed to find a mechanic to take a look. As I explained the scenario, he immediately noticed a wiring that was completely unhooked (picture attached after hooked back up to show location). Thankfully I didn't wait because who knows what damage could have evolved. I called the 1-800 number. They apologized and offered me a coupon and forwarded to the manager. He calls me and blames training by the previous manager and claims he will talk to the techs. I explain that he was the one working on my car and he says "I'd have to watch cameras." Luckily I *only* spent $111 for the 20 minute convenience of not getting out during covid, but it's clear they only care about making money as quickly as possible and not about potential expensive mistakes along the way. I definitely won't be returning.

SHOCKED!! I received a low tire pressure warning and immediately went to Honda (I drive a Honda…read moreCRV, bought from our local Honda dealership) so I went there. I was told there was a nail in my tire, and I would need a new tire. They did not have it in stock, and it would arrive on Friday (two days from now). As I was driving home my dad told me to go by Les Schwab because it didn't make sense why Honda couldn't patch it. Well.... Mason is awesome and patched my tire in under 30 minutes and it was FREE! I was shocked and couldn't believe it. I will return to Les Schwab for any tire needs in the future. Thank you for being honest and not trying to rip me off. I appreciate that very much!

They are amazing...we called to see if they could help a stranded senior citizen who broke down in…read morethe College Place STCU parking lot. They came immediately and helped her get back on the road to Hermiston. They went above and beyond for this individual and STCU appreciates their customer service. Thank you!

Friendly and fast service! I reached out to this shop about getting my A/C recharged and to look…read morefor a possible coolant leak. After setting up a time to bring my car by, I showed up and he clearly explained the process and his pricing so there wouldn't be any surprises as to what I could expect. The guy was very honest and charged my AC right up to be ice cold again. He checked all of my tubes, lines, and parts than could relate to any coolant leaks and found nothing but said to bring it back if I have any issues. Overall, I had my car returned to me in just half a day and felt like the price he charged me was fair. He gave me an honest assessment of my compressor (likely one main reason behind my A/C issue at the age my car is at) and I feel great about coming back here if I ever need anything else.

I came in from Seattle during new years to see family, but while doing some local shopping the next…read moreday my car was making some uh-oh noises. I called and the owner was really helpful. I thought I was going to have to stay an extra day but he managed to replace all 4 of my break pads that day. He was very good at describing the problem and what caused it. Since the tires were off he rotated and pumped them up for free. It was also less expensive than I thought it was going to be. Overall a very good experience, if I have any car troubles in walla walla I am definitely coming back.

I was very impressed by, and grateful for, the knowledge and expertise Trevor brought to bear on…read moreevaluating my "Check engine light." Highly recommend.

Trevor and his employees are always honest and upfront about what needs to get fixed and what's…read morerecommended. Fair market prices.

I was in from out of town and had an urgent issue with my car. I was having a horrible time finding…read moreany place that could get me in the same day. They were able to see me within 45 minutes and took care of the issue quickly and the cost was more than reasonable. Staff was friendly and really helpful. Highly recommended.

Made an appointment to get a quote to get some work done on my car. Dropped it off before open of…read morebusiness Monday because I had an appointment for Monday morning. Called Monday afternoon, they said it would be ready the next day, an then said that Tue, then We'd, finally got my car back on Thursday. Horrible communication, would not recommend going there.

These guys are very nice and professional. The quality of work is good and they carry tires I have…read moreactually heard of. I will always go back and definitely recommend them!!!

Thanks to a recommendation from a good friend Walla Walla Transmission came to my rescue. They…read morewere very helpful and got me back in the road much quicker than I anticipated. Highly recommend their services!

On 2/4/2019, I took our Subaru Outback to Walla Walla Transmission Specialists to have the tires…read morerotated and a fluid leak in the rear end checked. They did not inform me that there would be a charge to inspect for the leak and I did NOT authorize this charge. After inspecting my car, they gave me a written estimate to remove and replace the rear differential cover for $595. I consulted with my friend, who is a master mechanic, and he stated it was highly unlikely that this repair would be needed. I decided to get a second opinion and drove over to the Harley Swain Subaru dealership in Hermiston (over an hour drive each way). After their inspection, they found absolutely nothing wrong with my car and performed the inspection FOR FREE!!! They also stated that this type of repair was almost unheard of. I returned to speak to the owner of Walla Walla Transmission and expressed my dissatisfaction with their analysis of the problem. I also requested a refund of the inspection fee, as I did NOT authorize the charge. The owner was unapologetic and stated that the suggested repair was just 'their opinion' and did not seem to care that their analysis of the problem was wrong. We try to stay local and support businesses here in Walla Walla, but always recommend getting a second opinion. My experience with dealers has been negative, but to my surprise, this Subaru dealer is the exception. They have been honest, knowledgeable and very helpful. We have been extremely happy with Harley Swain and highly recommend them to other Subaru owners -- it is definitely worth the drive.

My family and I were planning a move across the country. Thought I would have the breaks done. They…read moredid not tighten the lug nuts. 1000 miles later a lug nut stud breaks. Tire wobbles. I check the nuts. Every tire had at least one nut I could tighten with my bare hand. All were loose. Spent 3 days in a hotel to fix it. I would consider there work to be grossly incompetent and negligible. They should not be in business. My wife and 4 year old sun were in that car! Two lug nuts slightly snug holding the rear tire on.

Honest and low prices work. They can change your kill or even your engine. The put in my new socks…read moreand leaf spring, 160$, not bad.

Rubem is very knowledgeable and thorough but has reasonable prices. His new address is 343 Caldwell…read moreRd, WallaWalla.