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    Ravi Bhatia, MD

    5.0 (1 review)

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    13 years ago

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    City of Hope

    City of Hope

    3.6(9 reviews)
    4.1 mi

    Just went here a week ago. Saw Dr. Chung who performed a procedure involving my bladder. When doing…read moremore research on the procedure a lot of other Dr's either put their pts to sleep or gave them pain meds. Dr.Chung did neither and said the procedure wasn't that bad. I've had a horrific "recovery" and have tried to contact him and the office several times. I've messaged through the patient portal, called the nurse triage line, left messages- no one has gotten back to me. I would NEVER trust this facility or its doctors to perform any medical procedures on you or your loved ones. I fear I have permanent damage and I will call every day until they finally give me the time of day. The fact I have to call every day and no one gets back to me is infuriating.

    Went to City of Hope for treatment of stage 4 melanoma just over a year ago. I had a bad reaction…read moreto the imunotherapy medication, specifically Yervoy, which landed me in the hospital. I've since been informed how dangerous Yervoy can be. Another highly respected oncologist told us it is known a patient killer. My oncologist Dr. Xing was unavailable the entire time I was admitted due to the holidays, even though initially my wife and I were told she would always be available. Her nurse Deanna was rude and dismissive throughout my time there. Dr Xing never made an appearance, or made any attempt to contact us during my hospitalization. The attending doctors were treating my reaction to imunotherapy drugs with pain medication that sent me to the edge of liver failure. A simple google search of the side effects of these pain meds revealed that they were all toxic to the liver which was where the melanoma was. We had to demand they stop all the pain medication they were administering, against their advice of course. Once we made that decision I began a recovery over a few days & my liver enzyme numbers came back to a more normal level. At that point we decided to go to another institution because Dr Xing was going to start me again on the same protocol that almost killed me. A year later I'm doing much better, thanks to the care at UCLA. The tumor is shrinking under a different protocol. Please think twice before you choose Dr. Xing at city of Hope. I would not have survived had I stayed as a patient of hers & would have been just another statistic. I'm sure the "official" cause of death would have been the cancer, (which is now much better) and not the mismanagement of my symptoms of the imunotherapy treatment. If I could give a ZERO rating I would.

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    City of Hope
    City of Hope
    City of Hope

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    Starling Oncology

    Starling Oncology

    2.2(37 reviews)
    11.8 mi
    Available by appointment
    Certified professionals

    I was diagnosed with DCIS breast cancer last year. It happened so fast. My doctor recommended a…read moreoncologist to me. That should have stayed home the day we met. He introduced his self and gave we a brief overview of my situation and what he thought should happen. Asked my bf and I if we had any questions. After one question he stood up then proceeded to open the door. We both looked at him like he was crazy and said we had questions. He said he had other patients and he did my doctor a favor by seeing me. Being told you have cancer and that being your first interaction with a doctor about it was not what I thought would happen. We left and I was mad. I let my primary doctor know and he apologized and said he was the best, give him another chance. We thought about it and did. Got there a little early and still ended up waiting a few hours. Didn't want that to be a habit so I left. Felling defeated. Months later I went home (east coast) to see my parents. I went to a appointment with my mom and she told the nurses about me having trouble finding a good doctor. One of the nurses mentioned that a few doctors left Chester, PA and moved to California. She printed out the information and the top page said The Oncology Institute Of Hope and Innovation. I couldn't believe it. I was about to get in to see Dr. Shum. I believe everything happens for a reason. I'm glad the other doctor was a shit show and so was his office and staff. If I didn't find him I would have kept DCIS and had No surgery. The east coast is a whole different vibe. More direct but with love and no agenda. Genuinely caring and not dismissive or take a number and sit down. Dr. Shum made me feel like I was down the street from Wawa. Lol. Comfortable. Answered all of our questions, explained everything, not once making me feel rushed or like he didn't care. It's crazy I had to go to the east coast to find a GREAT, caring oncologist. Happy I went through it with him as my doctor. If I had to do it again( knock on wood that I don't) he would be my first call. So thank you Dr. Shum and Kathy.

    Had an appointment and they made me wait for an hour. Too bad…read more Wanted to avoid this place.

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    Starling Oncology
    Starling Oncology
    Starling Oncology

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    UCLA Health Alhambra Cancer Care

    UCLA Health Alhambra Cancer Care

    3.1(19 reviews)
    9.4 mi

    They attend us 41 minutes late but service is great love this place and would definitely recommendread more

    My appointment was on July 2 at 1:00 PM. Unfortunately, I got a flat tire on the highway because my…read moretire pressure suddenly dropped to zero within minutes. As soon as it happened, I called the office before my appointment time to explain the situation and let them know I would definitely be there by 1:30 PM. The front desk staff told me that if I was more than 15 minutes late, my appointment would be canceled--no exceptions. Luckily, I managed to get there at 1:15 PM after dealing with the tire emergency. During the phone call, I explained that I'm pregnant and that my doctor is very concerned about me receiving my medication on schedule. Delaying or rescheduling my infusion could affect the effectiveness of my treatment and potentially trigger a serious flare-up during my pregnancy. Despite explaining the medical urgency and the emergency I was facing, the front desk staff still insisted that because the next day was a holiday, the schedule was completely full. I understand that offices have policies and busy schedules, but this was a genuine emergency--not someone simply showing up late without notice. My infusion appointment lasts about two hours, and I believed there could have been some flexibility or willingness to work with me. Instead, I felt like I was being treated as an inconvenience rather than a patient with a legitimate medical need. I also want to point out that many of the patients receiving treatment here are undergoing chemotherapy or other infusion therapies. These patients often need extra accommodation, understanding, and compassion. It was heartbreaking to experience such a rigid and unsympathetic attitude during a genuine emergency. One of the nurses suggested that I simply switch my future appointments to Mondays. I was honestly shocked by that response. My issue wasn't about which day my appointments were scheduled--it was about how I was treated when I encountered an unavoidable emergency. Rather than showing empathy, the response felt dismissive. I've been coming to this office for infusions every two months, so I'm very familiar with how the clinic operates. During this visit, I spent about two hours in the infusion center, and it was not unusually busy. The patient volume appeared normal. I also observed staff chatting about their vacation plans and working at a relaxed pace. Based on what I experienced, it was difficult to understand why there was absolutely no flexibility for a patient dealing with an unexpected medical and transportation emergency. Healthcare is about more than following policies--it's about caring for people. Policies are important, but they should never replace compassion, especially for patients receiving infusion therapy, cancer treatment, or those who are pregnant and rely on time-sensitive medications. This experience left me feeling frustrated, unsupported, and deeply disappointed. I sincerely hope the management reviews how patients are treated in exceptional circumstances. A little empathy and a willingness to work with patients can make all the difference

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    UCLA Health Alhambra Cancer Care
    UCLA Health Alhambra Cancer Care
    UCLA Health Alhambra Cancer Care - My appointment was great

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    My appointment was great

    Ravi Bhatia, MD - oncologist - Updated October 2026

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