Five stars is not enough to rate Calstro. They need at least 10 stars!!!!!!!!!!!!!!!!!! There is so much I want to say about Calstro Hospice. My heart is filled with pure joy and happiness knowing Calstro Hospice took such great care of my brother.
My 57 year old brother was diagnosed with metastatic adenocarcinoma in the stomach. It was a quick diagnosis leaving us in total shock. Tore our hearts apart. He was in the hospital for two weeks and then the hospital told us there's nothing more they can do for him and he is ready for hospice. Two options, could go home on hospice or could go into a skilled nursing facility. I have a friend who referred me to "Calstro Hospice." I made one phone call to Calstro Hospice and I spoke with Jessica. She immediately listened to me, comforted me, and told me all about how hospice works (I had ZERO idea). I told her that my brother was set to be released later that day by the hospital and within the hour, there were two very kind and professional representatives who showed up at the hospital to talk with myself, my parents, and my brother. They took the time to sit down with my brother and go over everything. Within a couple more hours, my brother was released from the hospital and transported to his home by ambulance where already Calstro Hospice had made all arrangements for the delivery of a medical bed, all medications, all medical supplies to be there before he got home. Also, there was a nurse there waiting for his arrival to go over everything and make him comfortable. Her name was Laura. OMG was she ever helpful, especially on his very first night home and on hospice. She stayed very late and made sure he was feeling safe and secure before she left. Again, this was all new to us so Laura totally made us aware of what was happening and putting us ALL at ease. Seriously, we did nothing. Calstro Hospice did everything for us from that first phone call I made to Jessica! The next morning Bonnie the head nurse came over and was with our family and brother for quite some time going over things and keeping him comfortable. Then a main nurse, Nishun, came by the next day to check my brother's vitals, G-Tube, and to let us know she's here for us. Nishun was very warm and caring and took her time to make sure my brother was well taken care of. There was an awesome social worker, Danielle, who came in the next day as well as Mr. Franklin, the Chaplain, who prayed and gave spiritual advice for my family and brother.
As I am writing this, I feel that I'm not explaining well enough of just how awesome and wonderful Calstro took care of my brother. He was assigned a whole team to take care of him and to keep him out of pain. They did that. They literally took care of him better than I could have ever done. They seriously took care of him as if he was their own brother!! They all truly cared for him, for his well being, everything. There was a home health aide who also came in, Dulce, she came in an gave him a bath, washed his hair, was so gentle and sweet to him as well. The care Calstro showed to him and to our entire family is indescribable, no words. If I had a question, I called their 24 hour nurse line and BOOM, someone answered and I got the help immediately. Calstro 100% truly cares about your family. Trust me, I am very picky and believe in only the best customer service and OMG, Calstro truly goes above and beyond for their patients.
Up until the very last day, my sweet brother was in great hands with Calstro and we find comfort knowing he was well taken care of in his final days.
Thank you guys for everything. xoxoxoxo read more