Called Artifix expecting to schedule a repair, but instead he took the time to walk me through…read morediagnostics over the phone for free. Based on what I described, he pointed me toward a likely control board issue and suggested ordering the part first -- and returning it if that wasn't the fix. No pressure, no upsell, just straight, practical advice. That alone saved me a service fee and a lot of guesswork. Hard to find that kind of honesty. I'll be calling him if I need service.

I registered for a quote at 8 am, spoke to him at 8:15am and he was in my house ready to go at…read more1100am.. unfortunately the issue with my fridge was not doing what it was doing earlier that morning, but he took a look anyways and came up with a couple of items to keep an eye out for. Why I would recommend this business and why I would definitely call this young man again, though not fixed, his honesty and integrity mean the world to me as I could tell meant to him as well, he did not try to sell me something I did not need nor try to take advantage of in any way. up front and honest.. many thanks!!

The owner/operator Todd answered my phone call right away! He came to take a look at my washer when…read morehe said he would. Called me back with a quote and how many days it would take to get the part. I would use him again in the future for other appliances. Thank you Todd!

My top loading washer stopped working. I contacted AMS and described the issue. Todd quickly…read moreidentified the issue over the phone and ordered the part. He then came out to my house later that week and fixed my washer in no time. I highly recommend AMS for any appliance issues.

Baine is a great guy with good communication. He is honest and has warranty for his work.read more

We hired Baine to look at our (old) fridge that was not cooling. He was quick to reply, and…read morearrived when he said he would. He diagnosed the issue a made his repair and also noticed a few parts might wear out at some point soon (old fridge), so we asked him to order the parts and to go ahead and replace them. He let us know when the parts were arriving and was back at our house in a few days to install them. He was very reasonable in price. He also has a 6 month warranty for work done. He saved us from buying a new fridge. He was professional, friendly, and we chatted about our cats too. We recently moved to Harker Heights and will definitely use him again.

Responds quickly and did a great job at a fair price. He was available over call/text to take…read morequestions.

Wanted to do a review with a shout out to Jeff Yarrow of Yarrow Appliance Repair. We concur with…read morethe general assessment of the online reviews, great contractor to work with. Prompt response, on time arrival, honest feedback. He wasn't able to fix our refrigerator, so we didn't pay anything for labor! We'd definitely call Jeff back for large appliance repair.

If you get your dryer vent and exhaust cleaned out in a timely fashion:…read more-your clothes will dry quicker and faster -thus, you won't use as much electricity or gas in the process -your bearings, rollers, and motor will not get coated with lint and fail prematurely -YOUR HOUSE WILL NOT BURN DOWN You should consider Richard at Proud Appliance Repair as your go-to guy for this operation. Did you know that there is a specialized roof jack for dryers? Richard does. Do you want your washer evaluated as long as your dryer guy is on the premises? Richard will. Do you want to be smarter the next time you have washer/dryer issues? Richard wants to teach you the right stuff. Do you want to know if your appliance is terminally wounded? Richard does not need to upsell, and will give you a reliable prognosis without scammery or guile. Should your bundled repairs be discounted if performed at once? Richard thinks so. Do you like keeping abreast of show-up times or delays? Richard is a super-communicator. In short, call this guy for repairs, and your clunky unit will be humming before long. You'll know the when, the why, and the how much in a timely fashion, and get a course in Appliance 101 as a bonus. Trust me...you'll be proud to've called PROUD for a trick-free fix, complete with generous warranty!

The very best vent repair/replacement! This gentleman very…read moreconsiderate fair with this price and always on time. I would recommend his service to anybody in the Travis county and Williamson county area. Thank you again Richard. You're the best.

I went through Yelp request a quote and was pretty impressed with the whole experience. I ended up…read morewith Appliance Ace because I wanted to work with locally owned and operated businesses. Fast and professional service. I had a leak in my washing machine and he checked everything in detail and did several test washes. Now I have a piece of mind and with his advice I haven't gotten any leaks since. He did a great job explaining what he was doing and looked prepared with all of his tools. The inspection fee is the same as everyone else which is $85 and can be applied to labor if you want to fix it through them. I will definitely include them as my list of goto repairs for appliances. Thank you!

Alex is so kind and easy to work with, he's helped me twice now with my gas stove and didn't try to…read moreupsell me on an expensive replacement part when it wasn't necessary. Highly recommend.

We had a dangerous natural gas leak from our gas range. After shutting off the gas we had plumbers…read morecome out on 2 occasions to check the supply line, which was fine. We then had a HPS tech come out and check the unit and could not find a leak despite the plumbers leak detectors going off previously. After the second plumber again detected the leak coming from the unit (see pic), I called HPS back, they initially told me they couldn't help and to call the gas company! I asked to speak to the manager. He called back and looked at the picture and said he thought it was the gas tube. We set up a re-check appointment for 2 days later, then texts me last minute and cancels, saying he couldn't get the tube. It was supposed to be a courtesy re-check but they flaked out and said to call someone else. I accepted their offer to destroy the service fee check but they still wasted my time and left me without a working stove. Very unprofessional. I had another company come over today, found the leak, and fixed it in less than one hour! It wasn't the tube! Lastly, after checking with Dacor, HPS is not an authorized service company.

Appliance repair is one of those household duties you take on when you buy a home, and it's usually…read morenot much fun. Unfortunately, there are more than a few unscrupulous repair shops that will try to take advantage of the consumer's ignorance. That's why using HPS was a very pleasant and refreshing experience. It was easy and fast to obtain a same-day service appointment to diagnose the problem with our dishwasher. I thought the circulation pump had gone bad and Arti, the technician, confirmed it. We discussed a couple options, and Arti attempted to fix the unit with the less expensive route. Unfortunately an entire subassembly needed replacement so we had to wait until the next day to get the correct part and complete the repair. It was great that HPS kept the parts in stock instead of having to order and wait several days until the parts came in. Both the initial visit and follow-up were on-time and the service was fast and competent. These guys know how to provide excellent customer service and the price was less than expected. Highly recommended.

He made an appointment for the next day, did the repair quickly, and charged about what I guessed…read morehe would. Polite, fair, and efficient. Heads up, you can't pay with credit card, but there were plenty of other options so not a big deal.

Once again I gave a call to Tony, this time as our 17 year old washing machine was trying to give…read moreup the ghost. On short notice he was here and put in the fix. Others say that it was old and buy a new one. As "they don't make them like this anymore" I didn't want something new that was going to die in 2 years plus those same ones that say just buy a new one don't offer to give you the money or trying to sell you one. Always try Tony first, has a diagnostic fee and fair prices. Well done!!

I am updating this review. When I came on Yelp and left a review, William the owner, sent me a…read moremessage that I shouldn't have taken the discount claiming I have "taken money and left him a bad review." Let me be VERY clear about he operates. He does not tell you before coming out that he is going to offer you two separate prices. He tells you that it is a $99 fee for him to come out, but if you use his services he applies that to the payment. So once he is there, you are obligated to $99. This is a pretty typical arrangement for appliance repair/maintenance. That was not an issue. Once he arrived and looked at the issue, THAT is when he says, okay this is how much it is. BUT if you leave me a 5 star review I will give it to you for THIS amount. I have shared screenshots of the interactions. Now ALSO I want to be clear that when I agreed to leave a 5 star review, he sent me a link to review him on Google. And I DID leave him a 5 star review there, which I still have not edited at this time. So I 100% did what he directed me to do. How fair is it though that you are roped into a 5 star review for a discount, even if you feel the experience was not worth 5 stars. Who is going to say, well okay, let me just pay you more so I am free to leave an honest review of your service. That is ridiculous. And he mentions something about waiving taxes. If he did that, it was on his own accord. All I said was that if he took $50 off it would not be the quoted amount because the invoice he originally sent was more than $50 over what he said it would be if I left a 5 star review. Reviews are NOT an advertisement. Reviews should be UNBIASED reflections of customers' experiences. And to box customers into 5 star reviews by charging more if they don't leave you 5 stars is VERY dishonest. Customers often rely on reviews when deciding where to do business and spend their money. If I had known this about this company, I would absolutely not have done business with them. So I am sharing this on YELP, because I kept my commitment and left a 5 star Google Review) so that others are able to avoid this experience as well. Oh, and guess what - he was out in March, we are now about 3 months out and my dryer has stopped heating AGAIN because he never actually fixed it properly to begin with. We will of course reach out to another company for service - one that does not pay for their reviews (because let's be honest, that is what he is doing).

William responded very quickly to my request on yelp to look at my washing machine. He came over…read morethe same day and took a good look at it. Very honest and was great to work with. We'll definitely call him again if needed. Thanks!!

Excellent and prompt service - open on weekends! My oven…read morebroke down on Friday evening and this shop was one of the few open on the weekend. They promptly came and diagnosed my problem which, unfortunately, required changing the control board - not a simple thermal fuse like I was hoping. They ordered the part after double-checking the model and came back a few days later and replaced it without a hitch. The price they charged me was very fair as well. Will be using them again for future appliance repairs!

Was able to contact on a weekend. Arrived next day on time, professional & very polite.read more