I don't normally provide reviews, but in this case I felt compelled to as to what their service…read moreencompasses. Emergency care is something, unfortunately, I have been the recipient of multiple times in my life. The service that I received here was severely lacking. The short version is that I went to Parkway ER with a broken tibia and fibula in my leg. - They sent me home with insufficient medicine to counter the excruciating pain, and told me to return the next day if I was still in pain and they'd prescribe something stronger, and not charge me for the visit. - I returned following morning after a sleepless night for stronger medication, was denied, and was charged for my 2nd visit. - The doctor on-call sent me to the hospital saying his "buddy" had to operate on me right away to repair my broken leg. His "buddy" doctor even wasn't at the hospital, and they couldn't perform surgery due to swelling. I spent the night needlessly in the hospital because they wouldn't release me without approval from the absent doctor. (If I had left without approval, insurance wouldn't have covered my stay.) - The "buddy" doctor did not have the capability of ordering the proper strength of pain medicine, luckily an orthopedic surgeon heard about my case, and made sure I had proper pain medicine administered by the nurses. There were many other issues regarding the competence of the Parkway ER staff, and I recommend going to another 24 hr ER clinic. While it was close proximity to my house, the suffering is not worth the convenience. I wish I could rate them zero stars due to the incompetence and pain I endured, but that is not an option on Yelp.

We took my grandson to Parkway ER tonight. He was having a reaction to peanuts. Very scary! The…read morecare was exceptional, he was taken straight back. Better care than I have seen in any hospital in the Woodlands. Betty Ott

I really love how the staff is very nice and polite and the customer service is great as well and I…read morerecommend everyone to go here. This is a place where they care about your own well being and do anything they can to help with your health I give it a 10/10 !!!

Took my husband in to get relief asking specifically for an enema. They said yes.. he was stage 4…read morecancer and they knew the details. Four hours later and $920 .. they gave him a prescription for fleet which is an over the counter which did not work in the first place. Scam Ally!

Negative star rating not available so disregard that I had to put 1 star! As my throat was having…read morespasms amd swelling from excessive coughing attacks and vomiting last Thursday morning around 3:30-4am I drove myself 4 mins down the road in fear that I wasn't going to be able to wait till my PCP opened at 8:30 am because I couldn't get air through my windpipe when the spasms occurred. Mind you my illness began on Wednesday around noon and since I progressively got to this point I was exhausted, my throat hurt so bad as well it was difficult to talk not only to hear me but the trigger of when these spasms occurred wasn't just the excessive coughing but try talking on a raspy voice that literally hurts and I was very scared I couldn't breathe, definitely not in the normal healthy state people are typically in but you'd think an emergency care nurse is used to that as well as thoroughly trained to listened, observe and react or respond accordingly so, well not this one! The front desk guy was amazing I showed him a text I wrote to my self about the allergies and asthma and all the above and he says it's okay here a pen and paper to write down your name, very sweet. I sat in wait room for like maybe 5 mins and honestly I barely remember the nurse intro and not sure how much effort she was putting in as she and this other lady were chatting it up as they walked ahead of me to a room behind a current near the front desk to I guess take my vitals. She told me to get on the scale and once I did nurse asked me to read aloud my weight! Like really? Did the front desk not fill her in about my voice? Also when is it the patients job to tell the nurse how or what to read on your own vitals that they are measuring? I did attempt to read it, got the numbers a bit wrong (again extremely exhausted, couldn't talk and rubbed wrong at this point so I tried to say I can't talk clearing my voice trying to speak up but her mannerisms were rude like I was taking too long to answer and not answering my weight correctly, so when she behaved so impatiently with an unempathetic concern, rushing words like "hello" and rude face gestures I showed her my text the same one I had shown the front desk guy and she wouldn't even read it, she was like what is this? Umm really, again didn't I just give off a ton of cues that I couldn't talk or was struggling to do so?? So I told her she was being extremely rude and I was leaving and I guess I said I will just go somewhere else, and walked to the front desk to try to give back the arm band and the front desk guy was again super sweet and picked up on my frustration and said just one minute let me find the scissors it will be okay. And I left. Neither of the nurses in that room tried to get me to stay the one she chatted it up with never even spoke to me not even sure why she was in there. Honestly don't even know there names, the woman who didn't speak to me was a darker skin woman and the rude one was white and I'm only saying this because I don't know which one wrote on the portal as she is describing the RN in third person and not saying "PT shoved her phone in my face" yet speaking as if summarizing her feelings about the visit she either observed or could have been the one I was that I'm complaining about. Below is the comment the nurse put on my online portal Nurse Sarah R at 8/21/2025 3:49 AM Pt brought back for triage in room one, pt asked to step on scale and for height, pt hesitant to answer, gave finger motion to "hold on" Pt then asked to sit in triage chair and asked what brought her to the emergency room, pt aggressively shoved cell phone in RN's face, causing RN to be taken aback. Asked patient "what is this?" Pt states "you are kinda rude, I can't talk" Pt then gathered her things "I'm going to another ER" Pt encouraged to stay, she chose to leave. I went home and thankfully didn't die before my husband got me to our PCP where I was injected with antibiotics and steroids as well as prescribed several prescriptions of 2 antibiotics and steroids for a couple of weeks along with continuing the use of asthma inhalers and follow up with an ENT next month. I will never ever go back there and just so you know I do have a history of easily getting sinus infections and bronchitis/ pneumonia but this was the first time in my 45 years of life to have ever had my throat close up like that so again it wasn't just another case of what I've gotten over my lifetime even during extensive allergy injections and prevention treatments!

Got recommended to go here by my little sister's pediatrician last Monday after she was concerned…read morethat my little sister might have an abscess on her throat. Mind you my sister could barely open her mouth or even speak, if her throat kept swelling it could've eventually affect her breathing. Once we arrived, the front desk lady came into the room and asked for her insurance. I explained to her that it had just expired, but her pediatrician had said they had people at the ER that could help me renew it again since I had no idea on how to do it. She sarcastically said, "We don't do that here if you need help call 211" and left the room. Right after the nurse came in and she was actually nice, she took some tests to make sure it wasn't strep throat or covid and said it would take a couple minutes. The doctor finally came in and asked us what was going on. I explained to her what the pediatrician had said about my sister having an abscess. She then asks me who her doctor was so I told her, she laughs and says "Of course she would send you here". She looks inside my sister's mouth for like 3 seconds and says she doesn't have an abscess and they would give her a steroid shot and antibiotics and send us on our way. The shot seemed to help for the rest of the night, but the next day she was back in excruciating pain, so my mom took her back to her pediatrician and explained everything that happened at the ER. Her doctor was shocked since she could clearly see the abscess and then sent my mom to Texas Children's Hospital. There my sister was hospitalized immediately and it turned out she in fact did have the abscess that was severely infected and was going to need surgery. Thankfully, they were able to treat the infection without going in surgically, and my sister was released Friday afternoon. But to think if the ER doctor would've taken us seriously in the first place, my sister could've been treated that same day instead of getting sent home.

First time writing a review after a medical visit. I'm taking Levaquin and after 3rd dose I started…read moreexperiencing severe stomach cramping. After attempting to manage with Pepto & Prevacid the pain continued. After Googling my symptoms it seemed the pain could be a side effect of the antibiotic & the advice was to get clearance from Urgent Care. My past experience with this location has been stellar; however, today I literally walked out without any diagnostics or treatment. The nurse, Amanda K, completely dismissed my concerns & suggested I continue & "push through" with the antibiotic. Huh?!? I'm literally there due to a potential side effect. Then the doctor, Anthony Fasanella, comes in & barely lets me complete a sentence & states this is not what the nurse indicated the visit was about. Again, what?!? I have never felt so dismissed by a medical professional ever. He could not understand why I would be concerned with stomach cramping related to an antibiotic side effect. I don't think I completed a thought or sentence without being interrupted. BTW my husband was in the exam room as well & couldn't believe the exchange - if you can even call it an exchange. Eventually he suggests a CT scan with contrast. After I initially agreed, I just didn't feel comfortable with any of it. Amanda K re-enters the room & I explained that I wasn't good with my interactions with her or the doctor so I declined and left while still in significant discomfort. I've scheduled with my primary care tomorrow to gain some insight-hopefully I can deal with the pain through the night. I will never return to this location and highly recommend that everyone steer clear. Unbelievable experience.

Negative zero rating isn't an option so disregard the 1 star! As my throat was having spasms and…read moreswelling from excessive coughing attacks and vomiting last Thursday morning around 3:30-4am I drove myself 4 mins down the road in fear that I wasn't going to be able to wait till my PCP opened at 8:30 am because I couldn't get air through my windpipe when the spasms occurred. Mind you my illness began on Wednesday around noon and since I progressively got to this point I was exhausted, my throat hurt so bad as well it was difficult to talk not only to hear me but the trigger of when these spasms occurred wasn't just the excessive coughing but try talking on a raspy voice that literally hurts and I was very scared I couldn't breathe, definitely not in the normal healthy state people are typically in but you'd think an emergency care nurse is used to that as well as thoroughly trained to listened, observe and react or respond accordingly so, well not this one! The front desk guy was amazing I showed him a text I wrote to my self about the allergies and asthma and all the above and he says it's okay here a pen and paper to write down your name, very sweet. I sat in wait room for like maybe 5 mins and honestly I barely remember the nurse intro and not sure how much effort she was putting in as she and this other lady were chatting it up as they walked ahead of me to a room behind a current near the front desk to I guess take my vitals. She told me to get on the scale and once I did nurse asked me to read aloud my weight! Like really? Did the front desk not fill her in about my voice? Also when is it the patients job to tell the nurse how or what to read on your own vitals that they are measuring? I did attempt to read it, got the numbers a bit wrong (again extremely exhausted, couldn't talk and rubbed wrong at this point so I tried to say I can't talk clearing my voice trying to speak up but her mannerisms were rude like I was taking too long to answer and not answering my weight correctly, so when she behaved so impatiently with an unempathetic concern, rushing words like "hello" and rude face gestures I showed her my text the same one I had shown the front desk guy and she wouldn't even read it, she was like what is this? Umm really, again didn't I just give off a ton of cues that I couldn't talk or was struggling to do so?? So I told her she was being extremely rude and I was leaving and I guess I said I will just go somewhere else, and walked to the front desk to try to give back the arm band and the front desk guy was again super sweet and picked up on my frustration and said just one minute let me find the scissors it will be okay. And I left. Neither of the nurses in that room tried to get me to stay the one she chatted it up with never even spoke to me not even sure why she was in there. Honestly don't even know there names, the woman who didn't speak to me was a darker skin woman and the rude one was white and I'm only saying this because I don't know which one wrote on the portal as she is describing the RN in third person and not saying "PT shoved her phone in my face" yet speaking as if summarizing her feelings about the visit she either observed or could have been the one I was that I'm complaining about. Below is the comment the nurse put on my online portal Nurse Sarah R at 8/21/2025 3:49 AM Pt brought back for triage in room one, pt asked to step on scale and for height, pt hesitant to answer, gave finger motion to "hold on" Pt then asked to sit in triage chair and asked what brought her to the emergency room, pt aggressively shoved cell phone in RN's face, causing RN to be taken aback. Asked patient "what is this?" Pt states "you are kinda rude, I can't talk" Pt then gathered her things "I'm going to another ER" Pt encouraged to stay, she chose to leave. I went home and thankfully didn't die before my husband got me to our PCP where I was injected with antibiotics and steroids as well as prescribed several prescriptions of 2 antibiotics and steroids for a couple of weeks along with continuing the use of asthma inhalers and follow up with an ENT next month. I will never ever go back there and just so you know I do have a history of easily getting sinus infections and bronchitis/ pneumonia but this was the first time in my 45 years of life to have ever had my throat close up like that so again it wasn't just another case of what I've gotten over my lifetime even during extensive allergy injections and prevention treatments!

Came into America's ER and urgent care with my son around 3:00 am for stomach upset vomit and fever…read moreI asked if it they are urgent care at the front desk and she said yes. Wait was 5 minutes. My son was assessed by the nurse and then by the doctor and got an IV hydration and some pills for nausea. I mentioned that he maybe passed out or had a seizure 4 days ago. we stay there until around 5:30 AM when he was dismissed. Now I found out that the doctor decided to make an upgrade to Emergency room with no explanation about it. I was tired and under stress so I signed on their Ipad. The bill is 1,560 dollars for an IV hydration and nausea pills they also did a CT scan. he only had a stomach virus. Don't go over there unless you really need an Emergency Room

What a great find! I went to the Magnolia location on 2978 and the moment I walked in the door,…read more the staff were professional and pleasant. I checked in and was seen immediately. I felt comfortable and at ease right away due to the amazing bedside manners. I want to thank Dr. Lorentz, JJ my RN, and paramedic Will for wonderful care. Dr. Lorentz was very thorough, caring and informative and JJ was made sure I was comfortable at all times. The facility is clean, bright, in a convenient location, and they take Medicare. Elyse and Lindsay who worked the front desk were polite and courteous. Although I can't say it was an enjoyable experience as I felt pretty crappy I will say the staff at American ER made it as pleasant as possible. Highly recommended. Theresa L. March 8, 2026

This is a great alternative to the emergency room or if you're like me, don't have a primary care…read moredoctor. Great care is given from the receptionist to your doctor. Will visit again.

Down visiting for the Holidays and I had an episode after my regular dialysis treatment. Stopped…read moreint to several other "pop up" ER's I saw and one didn't do what I needed and they the other didn't take my insurance. BOTH had 2+ hour waits as well for customers who weren't even there but had checked in online. Literally NO ONE was in there waiting room. And someone presented with an emergency and they wouldn't take me in ... I had to WAIT. That's CRAP.... so I was headed to a regular Hospital 20 miles away and my brother called and suggested this one... I happened to literally be parked at a light next to it! I had no hopes after the first two places on this same road, coming out of Magnolia headed towards Conroe. But I went in because I was desperate. Tasha greeted me and was actually helping another couple. But saw I was in some distress and called me over, and asked them to sit as the gentleman was just there for a regular appt, no emergency. She got me set up,'signed in and registered, AND it's all online here,'they send all the forms to your phone and you fill them out. It's all PAPERLESS. I sat only about 5 minutes and sat taken back by Summer. She took my BP and temp checked my immediate vitals and had me explain what was going on. I was already in a room! Still doing my forms online. She left and said she'd be back. Upon her return about 20 mins later she tried to get blood which is what I needed to check for an electrolytes imbalance or low blood sugar, etc... and a urinalysis. That also ran a full Pneumonia, Influenza, RSV, and Covid panel as well with nasal swab. She had some issues with my blood. Draw so another nurse named Angela came in and boy do they two of them look similar to me! Anyway she got it and she told me 30-45 minutes for the results. So I played back on the bed and waited. In about 30 minutes I got text saying my discharge paperwork was being prepared. About 3 minutes later Dr Kasper came in. Very nice gentleman. Gave me a full. Physical exam, of heart and lungs etc. he said all my labs were good and my urine as well for a dialysis patient. Thinks maybe I did have a slight electrolyte or low potassium episode but as soon as it happened I did stop and grab a bottle of OJ and start drinking it. Or it may have been low blood sugar. But then the OJ would have helped with that as well and I'm finally seeing him almost 5 hours after it happened, so I'm still a little jittery and feeling anxious inside I tell him and he says he thinks I also had an Adrenaline Rush or DUMP. Because when I happened jumped into action to hurry and. Correct it and he said I do probably still have some of that but I will probably be feeling super tired soon. So they let me out feeling better that nothing was wrong inside. And I did make it home finally, ate for the first time all day and promptly went to sleep for about 3+ hours. Wakes feeling a lot better and HUNGRY. The whole team at the Clinic could not have been more friendly, quick, efficient or helpful. It was raining cats and dogs this day, it was very stressful and unnerving for me, and their professionalism and attention to details and quick care was much appreciated. Especially To Tasha up front who basically helped and so that whole online consent showing me how it worked where to click where to sign etc... because it was all Greek to me!!! Thank you so much for your extra time and care, Tasha... and your smile, . As someone coming in the door already upset, a little scared and in a town they don't live in, she made me so comfortable fright from the start. I even tried to walk out once or twice cuz I wasn't sure they could do what I needed and she was like "no, no, we do it all, you don't have to go. Just let me get you signed in..." if I am ever back here again an need emergency care while visiting Magnolia, this is where I will come.

Dr Patrick woods - Jerry M - Nicole were all amazing. Brought my son here for a laceration on the…read moretop of his foot that needed nine stitches. We were in and out in less than an hour on Christmas Day.

I went to see a doctor at this facility. It took a 30 seconds conversation before the doctor told…read moreme she could not help me and sent me away! Imagine my surprise when 2 weeks later I received a bill for $500. When I called to dispute it they said there was nothing they could do because I was admitted even if it was for 30 seconds. This feels like a scam.

I went to this clinic for severe sleep deprivation, getting only 1-2 hours of sleep per night for…read moremonths. I was very clear about my condition, but the doctor documented it inaccurately ('gets sleep here and there'), which minimized the severity of what I was experiencing. On top of that, he asked me three separate times if I was on cocaine, which felt accusatory and dismissive instead of supportive. He told me he wouldn't prescribe anything stronger than Benadryl--even though I had already tried that--and I had to call my OB to get real help. When I decided to leave AMA, the doctor and staff became very rude and tried to delay us from leaving. Overall, I felt belittled and dismissed instead of cared for. Sleep deprivation is a serious medical issue, and I hope future patients will be taken more seriously.

Amazing!! My husband fractured his wrist and they immediately did an XRAY, gave him pain medicine…read moreand sent us home with all of the information needed. All staff was amazing!

It was amazing. The whole staff was very good with me and I'm a BABY. Ms.V was hands down best…read moreurgent care doctor I've ever had. Thank you guys! Will return!

call your insurance to make sure they cover this place. My insurance said they were within network,…read morebut my insurance covers urgent care 100% and I only pay copay. This place still wanted to charge me $205.00 bc that is their contracted price with Aetna. I ended up going down the road to Davan Urgent Care when they confirmed my copay price to pay would only be $50 as they confirmed my coverage is 100% covered. The front desk seemed to do the bare minimum. I feel like if they process the intake and confirmed classification it would have probably been able to catch this. I'm assuming it is made this way so the this urgent care can get away with the patient's visit getting classified wrong so they can charge the patient more than intended. Go anywhere else honestly.

Great care!! Good experience . Good location for me. I was in and out in no time. Staff was very…read morekind and efficient.

Such a disparity of ratings here. Seems the divide falls between Er devices and pre ordered…read moremedical testing with a glowing review for the latter. I can only address ordered services, I had an mri ordered and the experience was wonderful. I was greeted immediate upon walking in. Ashlee was my super MRI tech. She did much to rein in my claustrophobic issues, giving me strategies and letting me know the minutes remaining.