I've been coming here for a long, long time and every time I go back, I question why I still go there.
I will now proceed to rant about the customer service.....
Absolute worst customer service in any given business in Miami. WORST. Not one time have I come in here or seen other people coming in and been greeted nicely. You come in and are given a dirty look/attitude. It's obvious that the employees just do not want to work.
Yes, this place only has Latina girls working. It's never been a big deal to me because I speak Spanish but if you don't speak Spanish -- you're out of luck, and expect to be treated with the absolute worst attitude. They may also take advantage of you -- just yesterday, there was a woman who was likely from the middle east and didn't speak Spanish. She put her name down on the waiting list and sat patiently for her turn. One of the employee's friends came in and the employee told her friend (in Spanish, so that the waiting middle-eastern woman wouldn't understand) that she would do her eyebrows first before taking the lady who was actually waiting and up next. Excuse me? HORRIBLE.
This is NOT the first time I have seen something like this happen here. Nearly every time I go, one of the "friends" come, and without having to wait, they sneak her in and do her eyebrows before everyone else in line. How completely unprofessional.
While doing your eyebrows, the employees will be gossiping and chit-chatting with the other girls who work there. They will answer their personal phones, text, say hello and gossip with their friends who pass by, etc.
The wait times are also ridiculous. I've waited 30 mins, 45 mins, one hour, and even TWO HOURS. Knowing that the wait is long, they don't even bother to tell you how long the wait will be. They never apologize for the long waits or anything else for that matter. This business is run terribly -- at obvious peak times, they will have only two women working. It boils my blood.
The only reason I gave them an extra star is because some of the employees - namely Sara, Rosa, and Lissy (I believe she is no longer there) - really do do a good job. They have managed to fixed my eyebrows when someone else had done them really badly. I guess that's why I keep coming back. But the customer service is just sooo bad, that it takes away from any good job they do.
Oh and $15 for eyebrow waxing - yeah, expensive. But this placed is always packed, meaning they have a lot of business - so unfortunately, this will probably never change its horrible ways. read more