It's been a while, but I remember going here as a first-time customer, when they were offering a…read morefree deep bikini wax in addition to having another service. I arrived on time for my brows, but the technician was late taking me back to the room. So late, in fact, that she told me to get off the table before my free bikini wax because, "my next client is here." Typical South Florida BS customer service. She took ME back late and the next client must have been a friend or something. As I mentioned, it's been a while so hopefully staff is learned about customer service since then.

Called to make my first "free" appointment as advertised on the website and confirmed over the…read morephone. Upon check out receptionist said that didn't exist but could give me 50% off. Not wanting to be difficult I said OK, after proceeding to pay midway through transaction, I was told I had to Zelle for payment. After zelling receptionist, then clarified the payment I just sent for Zelle was for tip and not for the service. At this point, I was annoyed and found on their website the advertisement where it shows first wax free. She says OK but can't do anything about the fact that I just tipped 50% of the service. The company should really find themselves someone who is knowledgeable of the promotions offered by the company itself and can focus on one customer at a time upon checkout instead of trying to answer the phone and schedule other appointments while doing so.

Love this place wax is good for sensitive skin very clean and employs are very friendlyread more

Very gentle and great service ! Walked in and they took me immediately. Very quite and professionalread more

Very pleased with this location and the ladies here! My second visit since relocating, Yosmary…read moreprovided great service and was very nice and made me feel comfortable. Afterward I talked to Lia at the front and was also very helpful and nice getting me setup with new wax passes for my frequent visits. Highly recommended!

I was waxed by Nicole who carefully and diligently removed hair from face, thighs and other areas…read more She did a great Job defuzzing me. Thanks! I also bought products from this location - the wipes to use after waxing to prevent ingrown hairs from creating a problem for me and the exfoliating peeling gel that I apply sparingly to my face and rub in circular motions to remove dead skin from my face.

Would not recommend. I've been to this location several times because it is the closest so it's…read moreconvenient. However the service has never been great. There has always been an issue, mainly with the quality of waxing. I've had to go back on 3 different occasions to get my waxing redone because the waxer missed hairs rushing through the service.

I always love coming to this location - the front desk and manager Kharla are so welcoming and…read morehelpful. Everything is neat and quick! I had the pleasure of being scheduled with Loren - she was AMAZING! Gentle, quick, funny and you can tell she loves what she does. My wax came out amazing and she recommended products to use in between waxes that I'm excited to try. Will be back to this location and booking with Loren!

I made an appointment for upper lip and cheek wax with Maritza. I'm not sure who my appointment was…read moreactually with though. My face is burned and the waxer left strings of wax on my face and my clothes. I was given a cold pack but told to be careful because "cold can cause burns, too." I sat in the lobby for 40 minutes hoping the redness would go down. It did not.

Maritza was so sweet and professional. I'd rate normal Brazilian wax pain at about 8/10 at its…read moreworst. This experience, however, was a solid 6/10 as far as pain. I couldn't believe it. I have no idea what kind of wax they're using here or what special trick she's aware of, but next time I'm in Miami she will be seeing me :) 50% off for new customers as well. Very clean and other staff were friendly.

Visited Neat Waxing and loved my experience with Leslie…read more As soon as you walk into the salon you're greeted with a beautiful zen relaxing atmosphere. The staff is very polite and friendly. They make you feel right at home. The private rooms for services are extremely sterile and clean while still giving a relaxing atmosphere. The salon offers other services like mani/pedi and body contouring. There are lots of parking available. All in all I will be back very soon. 10 out of 10 service.

OMG! Nirvana! This is THE place for all your waxing needs and then some! Isa and Leslie are a…read moreGodsend, simply spectacular! The place is an absolute gem and the ladies are the definition of customer service. Very peaceful, relaxing, spa vibe. You get 30% off of your first service on top of their already incredibly reasonable prices. We are saving it as one of our must go to places and so should you. I almost forgot to mention that it was painless:-) and last but not least, I'm confused why it shows a 4.9 because they are total perfection in my book!

Ana is amazing. She's kind and intentional with every service. She always makes sure each wax is…read moreexecuted with high standards. Every time I get my eyebrows done, she provides care and expertise. I've been going to W Studio consistently for the past 2 years. Again, Ana is great.

I went for my eyebrows today. The woman who answered the phone was very polite, and they were quick…read moreto respond. I asked for an appointment that was at a later time and was called back to let me know they finished early and I can go earlier if I was available. I took the earlier appointment. Anna was my technician. She was very meticulous; I have been getting my eyebrows waxed for the past couple of decades, and she was more accurate than anyone I have had before. I am looking forward to revisiting them.

Laura is the best of the best!! She is gentle, makes you feel so comfortable and idk how she does…read moreit but makes it less painful!! The vibe is immaculate, she is the one! If you need any waxing done, please don't think about it. You will not regret it and you will find yourself coming back for more!

LOYAL CUSTOMER FROM 2015 checking in here lol. Still a 5 star experience after almost 8 years!!!…read moreLaura is the absolute best! Hilarious, relatable and punctual. She does a really good job with remembering the services her clients wants and is always friendly and accommodating. Appointments are recommended but she gladly takes walk-ins. If there is a wait, there are restrooms and she has a diverse playlist to listen to while you wait. She is super responsive and her hours are flexible. Her technique to reduce pain is admirable and she has you in and out although she takes her time with the service you are receiving.

They taught me the way to have my eye brows. Great service…read moreand I would recommend them. To keep those eyebrows looking good.. I did buy some of the pencils & creams they sell.

My brows needed some love, so I blindly booked an appointment at Nordstrom. I had come here in the…read morepast and if you know a thing or two about brows, you will know that Anastasia is probably the golden standard for brows. Let me just say-- I am so glad I came here! Barbie is a truly passionate artist. She taught me how to use some products that I have at home that I was unsure about and left my brows looking perfect. And not only is she wonderful at her craft, she is the sweetest and most charming young lady! Not only did I leave with beautiful brows, but with a smile as well :) I will definitely be coming back.

I appreciate the excellent service I received from here today. I'm self pay and the cost of my…read moreservices were much less than what other dermatologists quoted me. The facility was extremely clean. The wait was a little long (45 mins or so) but I didn't mind because there was free coffee haha. The NP Damian and the nurse Daylin (sorry if I misremembered!) were wonderful. They took all of my concerns seriously and answered my 1000 questions with patience. I have some health anxiety but they put me at ease. The staff at reception was also extremely friendly and quick. I will definitely come back if I have any other skin care concerns, and will recommend this place to my friends and family.

Poor pain management for keloid removal. She didn't allow…read morethe lidocaine or laughing gas to take effect before starting the procedure. I'm aware it's a painful procedure and I have a high pain tolerance but she seems in a rush to maximize the amount of daily appointments to rush people out the door.