Exceptional Service from Beginning to End…read more I cannot say enough positive things about my experience with Isaac Adkison of TE Certified and the exceptional service he provided from our initial consultation through the completion of a significant plumbing repair at my home. I contacted TE Certified after discovering a concealed hot-water leak beneath the slab of my home. From the very first visit, Isaac stood out because of the thoroughness of his assessment, his knowledge, and the amount of time he took to help me understand what was happening and the different options available to address it. This was a major repair decision for me, and rather than rushing me toward a particular solution, Isaac carefully explained the advantages, disadvantages, uncertainties, and long-term considerations associated with each option. Over the days that followed, I had many questions--and I mean many! Isaac answered every one of them with an incredible amount of patience, professionalism, and detail. He never made me feel as though I was asking too much or taking up too much of his time. When I needed clarification about specific items on the estimates, how the proposed reroute would work, the existing plumbing, freeze concerns, accessibility, restoration, or the potential for future issues, he consistently responded with thoughtful and knowledgeable explanations that helped me make an informed decision. What impressed me just as much was his honesty. When there were things he could not know with absolute certainty until the walls were opened or the existing piping was further evaluated, he said so. I greatly appreciated that. I never felt pressured or given false assurances simply for the sake of making a sale. When I ultimately asked Isaac what he would recommend as the best long-term solution for my particular home, he gave me a clear professional recommendation and thoroughly explained his reasoning. That gave my family and me the confidence we needed to proceed with rerouting the hot- and cold-water lines to the kitchen through conditioned interior space. On the day of the work, that same level of professionalism continued. After locating the plumbing manifold beside the refrigerator, Isaac made an extremely clean and precise opening in the drywall, preserving the piece so that it could be neatly replaced afterward. As the routing plan developed, he initially proposed one solution, but when I expressed concern about how it would affect the appearance and countertop area of the kitchen, he listened to my concerns and was completely receptive to exploring an alternative route I suggested. He evaluated it carefully and determined that the new lines could instead be routed behind the refrigerator and stove and through the lower cabinetry to the sink. The result exceeded my expectations. Isaac, with the assistance of Reeves, completed the work with tremendous care and attention to detail. The new lines were insulated, neatly routed and securely installed, and the workmanship throughout was exceptionally clean and organized. They protected the surrounding areas while working, treated the home with care, and left the kitchen looking virtually unchanged despite the extent of the plumbing work that had been completed. You would never know from looking at the finished kitchen that such a significant reroute had taken place. Most importantly, after the new lines were installed and the water was restored, Isaac checked the water meter to verify the result. The meter was no longer moving. After dealing with the stress of a concealed leak and having to keep the hot water shut off, seeing that meter remain still--and knowing the leak had finally been resolved--was an enormous relief. Another thing I greatly respect is that the project remained at the best-case estimate I had authorized: $2,915. There were opportunities throughout this process for the scope or cost to increase, but Isaac remained transparent about the work that was actually necessary and completed the agreed-upon repair accordingly. There is a difference between someone who simply knows how to perform a trade and someone who combines technical expertise with integrity, communication, patience, problem-solving, respect for the homeowner, and genuine pride in his work. In my experience, Isaac demonstrated all of those qualities. I also want to recognize Reeves for his assistance in completing the work so carefully and efficiently. Together, they did an immaculate job. As a homeowner, especially when dealing with a costly repair in an area outside of your own expertise, it is incredibly important to feel that you can trust the person advising you. Isaac earned that trust. He did not just repair a plumbing problem; he helped me understand it, thoughtfully walked me through a difficult decision, listened to my concerns, and ultimately delivered a solution that I feel very confident about. I am genuinely grateful that Isaac was the plumber assigned to m

I requested TE to come out and diagnose why an existing circuit was not getting power. Instead of…read morejust fixing the circuit, I agreed to a new panel for my house since it was 60 years old. The price I was quoted was over 12k. I felt the electrician on my job, Jason S. was very high pressure in his tactics and told me I needed to decide that day, or lose potential discounts. I had also been without a kitchen for over 30 days, so I agreed to the work. The next day Jason and an apprentice come out to start the job. They take one whole day to remove and replace the new panel, no problem. Here is where it goes downhill. On the second day of work, Jason and another apprentice came out and instead of prioritizing the circuit I hired him for, they start installing the hardwired smoke detectors Dekalb county allegedly requires. This took all day! By about 4 pm, I asked if he was going to get the outlet done so I could use my dishwasher and he replied "I guess if I stay here all night". I said I guess thats what you got to do then, and they were here til nearly 8 pm. Then he made several other unprofessional comments about staying late. Jason never came back to my job. A new Electrician came out on Monday, Jason said he had an emergency job. The part where they earned this rating comes when I found out my pool motor circuit was not working on the new GFCI circuit. I explained to them it originally was on a two pole circuit and now they had it on two single poles. It was drawing 240v and they had the model number and should have researched the wiring on their own as professionals. Rather than listen to me, I had to wait all day for the new electrician (with Jason on the phone) come up with a new quote to fix which included trenching up and re-wiring my entire pool, ANOTHER 5 THOUSAND DOLLARS! I was livid. I started looking into this and it turns out I was right, it just needed a 2 pole GFCI. I talked to the second electrician the next day and told him I want to talk to a supervisor or manager. I got a call later in the day from Jeffrey who was going to look into it and get back to me the same day. He did not. He did call me the next morning and agreed to send one of his best guys out to install a 2 pole and see if that solves the problem. Well guess what, it did! And, I didn't have to pay another 5K. I expected to hear back from Jeffrey again to ensure the job was to my satisfaction as you should on a service recovery. I did not. I feel lied to, and that I was robbed and almost taken needlessly for thousands more, had I not done my research which should not be necessary as a layperson. I understand from TE employees the Electricians control the cost, and they get a commission from it. Unfortunately, I paid for an electricians summer vacation because I trusted him. Luis L and Nathan the electricians at TE, thank you! Micah, Gavin, Phillip the apprentices, thank you too! Jeffrey I thank you for doing the minimum by ensuring what I paid for was completed. Jason, no thank you at all. You've sowed distrust in professionals and your industry with your practices.

We requested service because the tenant claimed that the AC was not working. Jim came over only to…read morefind that the thermostat needs new batteries. The next day the tenant reported that the AC still not cooling enough, but Jim stopped answering our messages. That's all for $99. Avoid.

It was a pleasure working with Jim to service our HVAC unit. He let me know when he was in route…read moreto the house. He was professional, arrived between the hours he say he would and he diagnosed the issue, completed the repair(s) and tuned up our furnace for a very fair price. Thank you Jim I will be using you guys for now on.

I have used Bolton for both my AC and fireplaces. They are honest and professional, I highly…read morerecommend.

Less than a year in and the new fireplace isn't working. They also recommended a 'stone mason ' as…read morehad to remove some stones on fire place to get to a bad valve.... His work was TERRIBLE

I am so happy and grateful for Climate Heroes!! They really are my heroes today!! Tony and Jacob…read moretook such great care of me today! Diagnosed the problem quickly, explained everything to me in terms I could understand, and took pictures of the crawl space to show me some issues. They were professional, friendly, empathetic and overall wonderful young men to work with!! They went above and beyond!! Surprisingly, my A/C will be fixed tomorrow which I am thrilled about! My last company, TE Certified didn't do a fourth of what these guys did today! Thank you so much for helping me!!

I was hesitant on which HVAC provider to choose since there were so many in my area (Suwanee, GA)…read more This company was my backup for a second opinion and I'm glad I went with them. From start to finish, they were empathetic of my emergency situation, fair, and provided exceptional customer service from the calls to interacting with the installers. Will continue to recommend them to my friends and family!

We have used Hometown Heating and Air for 5 years now. They are great. They always respond quickly…read moreif we have a problem and their prices are reasonable. We highly recommend them. Jan and Kirk Bryant​

Hometown never disappoints! We had Ryan out to do our seasonal checkup. Ryan was professional,…read morefriendly, on-time and thorough--very much like all of the Hometown folks we have dealt with. Thanks, Ryan & Wes, and everyone at Hometown--you guys run a terrific, customer-focused business!

Heating and air guys are excellent. They know exactly what needs to be done to keep things on…read moretrack. Highly recommend Zone

When we called we received the estimate on the phone immediately. The technician was professional,…read moreand on time. The technician carefully boxed up the traps owned by our previous company and installed Zone bait traps. I am very pleased with how easy Zone employees made our transition to their termite service. Thank you

Have used RK on two separate occasions. Both times, the service was prompt and friendly. Also, love…read morethat we are supporting a local business!!

RK was recommended to us by a neighbor because my past HVAC service was off today. The outside air…read moreunit was hardly starting and was running noisily this week. I was concerned the unit was going to die. He diagnosed the problem and fixed it with parts from his truck. RK also thoroughly cleaned the unit because my past HVAC service couldn't clean it. He's honest, capable and reliable. His prices are competitive. Nice guy too. I've already added RK to my calendar to request another checkup and service next year.

Dependable Resources and JC Air solutions are family owned companies they work as a team. They came…read morein the rain there was; no thunder or lightning of course just a rainy day, they replaced my entire unit outside and repaired something's inside! Highly recommend them if you need HVAC! I'm so glad we have AC it's been a miserable few days! If you want great people and service they are who you want to call!!

After receiving an extremely disappointing estimate from our Heating and Air Service Provider, I…read morecontacted Dependable where I spoke to Eric who offered to come out at no charge and provide an estimate. His estimate was half of the other guys. He closed the valves on my AC unit so we wouldn't leak any more refrigerant so he would have to refill as much. The other company quoted 12 pounds and Eric only ended up adding 4 pounds. Eric completed the replacement, and testing if the new evaporator coil, cleaned up after himself all in about 3 hours. Needless to say, Dependable is now our Service Provider. Their annual service includes 2 inspections with cleaning and filter replacement. Highly recommend this family owned business.

These are now my go to ream for HVAC service, repair and replacement…read more They say that 80% of the reliability of an HVAC system comes from the original HVAC team, and how they installed it and only 20% comes from the equipment itself. If that's the case, you definitely want these guys on your side too. I had our entire HVAC (both heating and AC) replaced by Season's Comforts in 2021. They sent out a huge crew and did a great job. It has worked flawlessly for 4 years in the swampy Atlanta heat. This 4th of July weekend, I came home to an AC unit that wouldn't blow hot air. I called the main line and Andy came out Monday afternoon and got us back up and running inside of 5 minutes! (Spoiler alert: it was a blown capacitor - which is a pretty inexpensive part to replace). These guys are the best. When I replace the other HVAC unit in my house, it's going to be Season's Comfort doing the work.

We are so pleased with Seasons Comforts. They recently installed our new aIr/heat unit. It runs so…read morewell and is not noisy like our last unit. They arrived on time, kept everything clean and orderly. We would give them a 5 star rating. We live in Deaton creek subd , next go the Braselton hospital. Many of our neighbors had Recomended this company to us. They also had a good price.