These guys were able to get my house rented quickly, but unfortunately, it was all downhill from…read morethere. The tenant they placed complained about seemingly minor issues constantly, and rather than handling routine matters themselves, Jesus repeatedly passed those complaints along to me, creating unnecessary stress and making me feel like I was managing the property myself. I also found Don's attitude extremely condescending. Although I was the client who had hired the company, his interactions often gave me the impression that I was working for him rather than the other way around. Ultimately, the company quit managing my property without notice, leaving me to deal with the situation on my own. While I appreciate that they found a tenant quickly, good property management involves much more than filling a vacancy. Communication, professionalism, responsiveness, and actually managing the property are equally important. Based on my experience, I would definitely recommend looking elsewhere for a property management company.

I have only been working with Don for a very short time and I am already delighted by the level and…read morequality of service he has provided. I was not thrilled about having to pay for a property manager, but had come to find managing our rental home from overseas too difficult to do on our own. Don has already given me such piece of mind, and it is like I finally have someone a the house that cares about it like we do.

I originally found Genesis Real Estate Management here on Yelp when I was looking for someone to…read moremanage my properties in Tucson, and I'm really glad I did. Specifically, Lemonie has been great to work with. She's very responsive, easy to communicate with, and does a great job finding tenants quickly. This past year has been especially difficult with storm damage and having to replace a roof during monsoon season. Since I'm out of town for work, I was worried about how everything would get handled, but Lemonie really stepped up. She coordinated with multiple contractors, stayed in contact with my tenants, and handled everything professionally. She made what could have been a very stressful experience so much easier for me. I really appreciate having someone I can trust to take care of my properties when I'm not there. Thank you, Lemonie, for everything you do for me and my tenants!

I've lived in a house managed by Genesis for seven years now…read more The two times that I've had issues with appliances, not working Genesis has failed to handle the situation with any sense of urgency. I sent a message on July 20 about my Oven not working and did not get a message back until September 1 As far as customer service goes, this is a complete fail on their part. I would not suggest this company to take care of your property.

If you want a very good realtor this is the place to start by asking for John Haring he is personal…read moreand know his job. He helped us fine our dream home after months of looking at homes. He was there through it all, all the way to the end. And when evercwe needed him he was only a phone call away

Ms. Lisa Lehmann is a true professional. Kind, personable, knowledgeable, experienced, timely and…read moreso much more. Her attention to detail and incredible response times made for an outstanding experience equaled by her business partners from First American Title and Peoples Mortgage. How we came to find Lisa. I made an inquiry online for a property. My inquiry was returned by some individual claiming he set appointments for the realtor. I declined not knowing how the industry works. I tried a second time to contact the realtor and left a message for his assistance. The call was not returned. This led me to searching online using the following key words, North Dakota, University of North Dakota, Realtor, Tucson. Lisa Lehmann appeared towards the top of the google search. We had an immediate connection. (North Dakota and UND) I called Lisa and she answered her phone on the second ring. She was willing to visit with me for a few minutes before going into her meeting and agreed to meet us a few days later. The rest is history as they say. Lisa was our angel realtor. The professionalism, speed and expertise which allowed us to purchase our dream home could not have been matched by any other realtor in the Tucson market. I would be surprised if there is someone else at her level. Lisa was a pleasure to work with and someone we will never be able to thank enough. Thank you, Lisa. You made our dreams come true! We could not have done this without you! We highly recommend Lisa and her team of experts.

TRT started managing my rental property in 2018 when Marcy Kline was President and it was a…read morewonderful experience. Marcy was a stellar communicator and went above and beyond. Unfortunately, when she moved on from TRT to Taylor Street, my experience as a client quickly declined and shifted to the other end of the spectrum. It's been a poor experience since then. My management agreement expired earlier this year, however TRT charged me a cancellation fee for the agreement expiring. I do not have high hopes that TRT will fulfill their remaining duties outlined in the agreement given that there's confusion with the English language and what the words "expired" and "cancelled" mean. I'll be sure to update again after I'm completely finished with TRT.

Do yourself a HUGE favor and do not do any business with this company. You will regret it. Many…read morethings have changed after Covid and we would never recommend this company. Look elsewhere for sales, contracts, or rentals.

This company is what everyone thinks of with bad realty companies. Would not trust this business…read more They don't know how to handle business properly nor communicate they will go days without responding. Bad for Tucson renters

These guys are just amazing!..Whether you are buying a home or renting, call them!...Simply a…read morewonderful company to work with either way!...You won't be disappointed!...Highly recommended!

They can't take "NO" for answer! I have repeatedly asked them to take me off their Mailing list but…read morethey are VERY aggressive, especially an Agent by the name of SIERRA JORDAN! They also try to charge extra because they feel they are so important to do business with! They have a Marsee fee! There are THOUSANDS of better realtors ion Tucson than these guys! I will never do business with these people! And shouldn't either in my opinion!

Call me late at night after bed time...and won't listen to you when you say you are not interested…read more Way too aggressive and rude. Their desperation is disarming. Reymond Ramirez was especially rude.

We worked with this company for around 5 years, signing and most of questions about issues were…read moreover the phone with them, and it was ok, not great, then communication was thru text or emails, always unavailable to answer the phone or return calls, until recently, that a problem in our rental occurred, what they did it was very unprofessional, not answering concerns, not being truthful, telling prospect tenants in a disrespectful manner that the house was not going to be available for rent for several months, the property manager was more professional than the owners. House inspections didn't happen as expected, they only returned a third or the deposit even we knew that the expenses for damage was more. We decided to end our contract with this company. Ali A.

RUN! Don't walk away from ANY property managed by these people. They are SLUM LORDS. They are all…read morerelated to each other and all their "contractors" (Johnny and Sons, particularly) are just handymen that work for them. I rented a higher end townhome from them in La Paloma. The house was INFESTED WITH RATS, had MOLD GROWING IN THE WALLS, and an old, decrepit AC that routinely broke down and created extremely high electric bills for me. I notified them of the sound of rats in the walls (see video) in early November, and they dragged their feet getting a guy in the attic space until January. The pest control guy said the attic was "full of rat shit". BTW, inhaling rat feces can lead to death (Hanta virus). Mold was discovered in master closet from a leak inside the wall. I had to pay for a mold inspector to come out. During remediation, rat feces and mold can be seen in the videos/pictures I'm attaching. Both my four year old son and I developed coughs and insomnia living here.. not sure if it was from the mold, rat feces, or both. To top it all off, they are now nitpicking over ridiculous things at move out, blaming me for weak water pressure in the kitchen. There is a hose spigot on the other side of the kitchen faucet wall that corroded due to 40 years of neglect and it just busted off. Johnny and sons then "jimmy rigged" the spigot, and the water pressure then nose dived in the kitchen (see corroded spigot). After all this headache (literal), they are now only giving me back half my rental deposit.. even though I left the house in immaculate condition (even paid to have carpets and floors professionally cleaned). Needless to say, I'm now taking them to court.

If I can rate this establishment with zero stars I would. My fiancé had rented through this…read moreestablishment only to be greeted with a whole bunch of problems we had even paid for me to get on the lease and was never put on the lease. One of the employee employees couldn't even prove who she said that she was because of the fact that she thought she was better than everybody and the service just outright, ignorant, petty and childish. They don't value their customers at all. They don't value their tenants. They don't value anything they value themselves and actually their main headquarters for this establishment is not even in Tucson. It's all the way in Texas look up who you really renting from and do your research first before even considering filling out a lease with these people they'll get you kicked out of your own house for any reason that they think it's necessary. It's not OK and it's not all right.

My experience proved renting from Acacia to be a nightmare. I had four outside security cameras…read more stolen, the lock on my storage shed in the carport cut clean and everything in the shed was trashed, I had loiters hanging out 24/7 as the property backed two hotel parking lots, my windows pried open, three vehicles deeply scratched/keyed while in the carport, weird people walking the alleys by my bedroom all hours of the night, yet Acacia had no interest in those issues, nor my safety, merely telling me to file police reports. That was nothing compared to their lack of empathy/accomodation in not allowing me a couple extra weeks after lease end to move even after paying the entire 12 month lease at $1150.00 month. I was in two major car accidents, lost my job and sustained back issues. They had no renters waiting for the property, yet still refused my request to pay for a couple extra weeks for moving purposes. Instead, they filed a Writ of Restitution two days after lease end while I was packing and had a UHaul, forced me pay for that extra month at $1150.00, plus as additional $1150 for "holdover rent" for that same month, plus its attorney's fees and costs after their attorney lied to the judge stating "Acacia would have accepted rent for that month" when I had email exhibits from Acacia stating otherwise. In addition, they kept my entire $1750.00 deposit after I cleaned for days and paid people to touch up paint, and help me move. Acacia nailed the coffin by listing an eviction and judgment on my record making it difficult for me to obtain rental housing. (After all these unjust events occurred, I filed a complaint with the AZ attorney general, who after reviewing my Complaint and related documents, advised me to file a judicial complaint against the company and the judge). Please note, Acacia is NOT in your corner, it merely tries to rack up charges against their tenants in an effort to increase their percentages obtained from the real property owners for managing their property. Bottom line - steer clear!!