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    Excelsior Associates

    5.0 (5 reviews)
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    Tucson Integrity Realty - We have properties that feel like home!

    Tucson Integrity Realty

    (16 reviews)

    So far, they are fantastic... We lost a unit at another company on Monday of last week. Rocio, one…read moreof the leasing staff members and Kayln, leasing agent, had us in BRAND NEW, never been lived in home that same day, It is a shared space and the rent is less than the absolute dump my son had been in for two years. I will update this review in a couple of months to let you all know if the prior reviews are accurate.

    I would not recommend this property based on my experience as a resident…read more Throughout my lease, I dealt with several ongoing maintenance and management issues. The walls are extremely thin, and I experienced hot water running into the toilet for most of my lease. Maintenance was contacted and attempted a repair, including drilling into the wall, but the issue continued and resulted in orange staining in the toilet. Beginning around April, the water also developed an unpleasant odor that affected the apartment. I reported the issue to maintenance, but it was not fully resolved. There were also frequent mandatory apartment showings with only about two days' notice. This occurred multiple times and became disruptive, especially since there was little to no communication or follow-up afterward. Additionally, my AC unit leaked water for approximately a month and a half after I reported the issue, and no one came to inspect it during that period. Management also began asking about lease renewal only a couple of months after move-in, which felt premature. The security cameras appeared to be unreliable, the vehicle gate frequently had issues, and I also heard reports from other residents regarding roach problems. Overall, my experience involved repeated maintenance concerns, poor communication, and ongoing property issues. Based on these experiences, I do not believe the property was worth the cost or inconvenience, and I would recommend prospective residents consider other options.

    Blue Fox Properties - Proof of property returned clean.

    Blue Fox Properties

    (113 reviews)

    We recently filled out an application for a rental property in Tucson. They require that all…read morepeople, over the age of 18, fill out the application. So that meant our son, who is a freshmen in college (just graduated from high school last year) had to fill out an application as well. He is living with us to save money and only have to pay tuition. My husband and I both have credit scores in the 800s. Our son, who really doesn't have any credit yet due to his age and recently graduating high school, does not have any credit right now; therefore, his score is low. They denied our rental request due to our son's credit score. FYI, we spent $55 per applicant ($165 total) as well as $60 for both of our pets' "application." Also, our realtor reached out as well, since we recently sold our house, to help us with this situation. This company refuses to call our realtor back and he has called three times. This is extremely unprofessional. I do not agree with this policy, especially since there is no way to fill out another form to explain the situation. However, even if I did understand the policy, they should be more up front with the information. When we emailed the representative about our 19 year old son still living with us, she could have easily told us that there was a high chance we wouldn't get approved due to our young adult son not having a credit score. DO NOT DO BUSINESS WITH THIS COMPANY!! They will take your application fee(s) and not have any cares about extenuating circumstances or any customer service decency.

    I am extremely dissatisfied with the level of customer service I have received. Despite being a…read morelocally owned company, the communication experience has been consistently unfriendly and inaccessible. I am looking for rental for my older grandchildren that are moving to Tuscon Area. My primary concerns include: - Lack of Accessibility: No one answers the phone, and neither emails nor calls are returned in a timely manner. Relying almost exclusively on electronic communication is highly frustrating. - Over-Automation: Your email responses feel overly automated, lacking the personal touch expected from a local business. - Poor Handling of Feedback: The responses to reviews--which I believe are handled by Amanda--frequently come across as condescending. Rather than taking accountability, the company offers excuses or justifications for negative experiences. - Taking advantage of younger adults seems to be trending in some of these reviews as well. This needs to be studied and reviewed. It is mind boggling that a locally owned company would be so out of touch with the locals again based on the reviews I have read. While no company is perfect, superior businesses distinguish themselves by taking accountability and working to mitigate and resolve conflicts. It is clear from the volume of negative feedback that the company's approach is the common denominator in these issues. Take responsibility and actively mediating these situations to reach a resolution.

    Ken & Debbie Shireman - United Real Estate - Alaska Cruise

    Ken & Debbie Shireman - United Real Estate

    (1 review)

    I was introduced to Ken and Debbie through a referral in Jan of 2021. I lived in WI and was trying…read moreto purchase a home in Tucson. Debbie and Ken were so helpful and caring. I "toured" more than 20 homes via FaceTime and real life feedback from them. Not knowing the area or what to expect they were honest and helpful. They assisted me with every aspect of the purchase in Marana. They provided referrals for work that was needed and checked on me daily through my purchase and often through my time at the home. 8 months later I decided to sell the home they helped me purchase (for a profit - thanks to an excellent location!!!) and they listed the home. Again they walked me through every step of the process and helped make my move to Phx smooth doing all they could to assist. Buying and selling through a pandemic have been interesting but there was never a rough patch or bumps in the road - and I accredit that to the knowledge, communication and assistance of Ken and Debbie. Highly, highly recommend.

    From the owner: Debbie and I are a small real estate team. We specialize in residential real estate with an…read moreemphasis on the northwest Tucson areas including Marana and Oro Valley. We are well versed in negotiation and bringing to our clients a consultative approach to home buying and selling. We have purchased and sold many of our own properties which we feel gives us a great platform to ensure our client success. We look forward to hearing from you and having the opportunity serve your real estate needs

    Excelsior Associates - realestatesvcs - Updated August 2026

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